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더웬트 매너 아파트먼트 여행 후기

3 out of 5
더웬트 매너 아파트먼트
Derwent Manor Apartments, Keswick, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 36개 이용 후기 중 13개" "
평점 8 - 좋아요. 36개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 36개 이용 후기 중 4개" "
평점 4 - 별로예요. 36개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 36개 이용 후기 중 2개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Soon Han

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Ideally located
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely helpful staff.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely helpful staff
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Tracy

단체 여행
좋아요: 청결 상태, 객실의 편안함
Great stay
Great value apartments and great location only being a mile from keswick. Staff were very helpful.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Lindsey

가족 여행
좋아요: 객실의 편안함
2023년 10월에 2박 숙박함

4/10 - 별로예요

Andrew

좋아요: 청결 상태, 객실의 편안함
Derwentwater
Turned up and had to prove we had already paid so bad start. Cant really comment any more we had to leave the next norning due to family emergency
2023년 10월에 2박 숙박함

8/10 - 좋아요

S

Ideal location. Apartment needed a bit of a clean.
Reception was brilliant. Made to really feel welcome. Apartment was ok. Felt a bit tired and needed work. Kitchen was fithly and I had to clean it all. As it was dog friendly, you wouldn't expect 5* but a certain level of cleanliness. Curtains in bedroom fell off the rail. The location was ideal; just a 10 min walk to Keswick and walks from the doorstep. Lovely area with very pleasant people.
2023년 9월에 7박 숙박함

8/10 - 좋아요

Janet

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Not good value for money
The cottage at the back was well tucked away and had no look out over shadowed by the main building. We didn’t know where to book in until a passing receptionist helped. I had no bedding for the downstairs bed as they presumed we were a couple. There was a smelly nappy in the lounge bin from a previous occupant. Some kitchen pots were not clean. Quite a lot of reachable cobwebs in the place. We did have a good holiday though but apartment was expensive for what we got. WiFi terrible and no info about anything touristy or how to work stuff.
Comfortable and relaxing in the evening
Cottage tucked out of site round the back
2023년 9월에 4박 숙박함

8/10 - 좋아요

J

가족 여행
Does what it says on the tin!!
We were aware when we booked this place that it wasn’t going to be luxurious, but cheap and cheerful, part of the reason we chose here. It was basic and clean and the chap that showed us round was more than helpful and did state that it was an old building and not to expect too much. It had everything we needed and served its purpose well. Would happily stay there again.
2023년 8월에 4박 숙박함

2/10 - 너무 별로예요

Gill

별로예요: 청결 상태, 객실의 편안함
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 객실의 편안함
Who Knew
Wonderful old building. Interesting history. Beyond amazing garden that is a wetland. Amazing views down Borrowdale. Pheasants and amazing bird life. Very sunny garden where you can watch suns gradually leaving mountains. We even got snow on the tops in April. Lovely bar and bar food, leading onto garden. Footpath thro fields of sheep into Keswick.
2023년 4월에 3박 숙박함
답변 제공: Hannah Watson, Assistant Manager. 님, 2023년 5월 6일
Dear Jean,Thank-you for leaving such great feedback on your time with us. You kind words about our hotel are very much appreciated and I'll be sure to pass them along to the rest of the team. I do hope we'll be welcoming you back soon!Kind Regards,Hannah Watson,Assistant Manager.

8/10 - 좋아요

David 님, Stockport

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Derwent Manor Apartments are perfect for getting out on walks with a dog. All the pubs in Keswick seem to be dog friendly but for evening meals the apartments are more convenient than eating out. Lake walk close by and Keswick easily accessible.
2023년 3월에 4박 숙박함
답변 제공: Hannah Watson, Assistant Manager. 님, 2023년 5월 6일
Dear David,Many thanks for taking the time to leave a review. I'm so pleased you enjoyed your time with us and found the apartments convenient and accessible for your holiday. I do hope you'll choose to come and stay with us for another adventure.Kind Regards,Hannah Watson,Assistant Manager.

10/10 - 훌륭해요

Giovana Ana

좋아요: 청결 상태, 객실의 편안함
2022년 12월에 4박 숙박함
답변 제공: Reception 님, 2023년 1월 7일
Thank you for leaving such a great review.

10/10 - 훌륭해요

Tracy

단체 여행
좋아요: 청결 상태, 객실의 편안함
Great stay
Great apartments. Dated in decor but I don’t mind this at all as they were comfortable. Only Issue I had was that the thermostat wasn’t working and couldn’t turn the heating off. Turned radiators off where I could but u couldn’t in the bathroom. So wasteful considering the cost of energy prices. I passed this on to the reception team so hopefully they can get it rectified.
2022년 11월에 3박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear Tracy,Thank you for taking the time to give us feedback.We hope to welcome you back to Derwentwater Hotel in the near future.Kind Regards

8/10 - 좋아요

Rebecca

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스
The property is really well located, both for access into Keswick and for walking in the Lakes. The apartment was really well sized and the kitchen, bedding, towels etc. were very clean. The kitchen had everything we needed and more in terms of appliances and utensils; something which can be a rarity in holiday lets. On the less positive side - yes, the apartment was very dated. We didn’t see the decor as a problem, especially as it is dog friendly. However, there’s clearly work to be done. The boiler was in a cupboard in the bedroom and was noisy. For all the work it was doing the heating never up above the mid teens (despite the thermostat being set and the radiator thermostats being checked). The hot water was also very intermittent. It rained heavily and some water came in through the wall in the lounge. This looked to be an issue with the guttering. The hotel look to be updating the property, and took my maintenance related comments on board, so hopefully they will be resolved. The price, location and size of the apartment, plus all the amenities, made it a good value for money stay. We will be back and hope to see a few more improvements next time.
2022년 11월에 3박 숙박함
답변 제공: Assistant Manager 님, 2023년 1월 11일
Dear Rebecca,Many thanks for taking the time to leave a review on your stay. I'm so glad to hear you enjoyed your time, and thank-you for your patience and understanding regarding the hotel renovations. We are currently working hard to improve and update the hotel and apartment, and the works completed so far have been getting much praise. We take all comments and feedback on board to ensure all our guest have the best experience with us, so we always appreciate honest feedback.I'm so glad to read you will be returning to stay with us and look forward to showing you all our improvements!Kind Regards,Hannah Watson,Assistant Manager.

8/10 - 좋아요

Angela

좋아요: 청결 상태, 객실의 편안함
Beautiful location
A really great peaceful location lovely staff and great breakfast
2022년 10월에 3박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear AngelaThank you for taking the time to leave us such a lovely review, it is very much appreciated, I'll be sure to pass this on to the rest of the team.Kind Regards

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 객실의 편안함
Lovely comfortable apartment
Great stay at the apartment. Apartment was slightly dated but who cares. It was comfortable and the location is fab!
2022년 10월에 4박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear TracyThank you for taking the time to leave us this review.It's great to hear you enjoyed it so much.We look forward to hopefully welcoming you back in the future.Kind Regards

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another superb visit to the apartments. Love the place
2022년 9월에 4박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear Maria,Thank you for taking the time to leave us this amazing review and I'm so happy you enjoyed it!We look forward to hopefully welcoming you back in the near future.Kind Regards

8/10 - 좋아요

S

Great location. Needs updating and cleaning.
We stayed here withnour two dogs. Great location. Property was dated; tired decor and grubby furniture. Kitchen was adequate but again, needed a lot if TLC. Cupboards not fitting, seal on oven was broken. Laminate to cupboards was missing. Extractor hood greasy and grubby. Tap leaked. Lots of problems but could be easily rectified. Ideal for doggy friendly holiday. Customer service was exceptional.
2022년 9월에 7박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear SThank you for taking the time to give us feedback. I am sorry to hear you had a few issues with the apartment, these are being dealt with accordingly.I am also happy to hear you think it's ideal for a doggy holiday!

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 객실의 편안함
Great trip
Great stay. Nice apartment and very quiet.
2022년 6월에 3박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear TracyThank you for taking the time to leave us such a great review.

8/10 - 좋아요

Keith

좋아요: 청결 상태, 객실의 편안함
Derwent apartment
Good location, dated decor but everything worked, accommodation condition was reflected in what we paid. Would stay again.
2022년 4월에 4박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear Keith,Thank you for taking the time to leave us a review, we appreciate any and all feedback.We hope to welcome you back to Derwentwater Hotel in the near future.Kind Regards

8/10 - 좋아요

Jessie

단체 여행
좋아요: 청결 상태, 객실의 편안함
Good value , great for the dogs lovely walks from
Initially the apartment offered was not suitable, a double not a twin, they gave us another apartment which was a twin and more spacious . The heating was not on so the gave us radiators for the night and sorted it the next day. Our apartment was fine but the entrance to the apartment a bit tired looking , new carpets but the paintwork a bit scruffy,
2022년 4월에 3박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear Jessie,Thank you for taking the time to leave us a review.I'm sorry to hear you had a couple of issues in the beginning but i am glad to hear this was rectified for you.

10/10 - 훌륭해요

Harry

좋아요: 청결 상태, 객실의 편안함
Top class apartments
Lovely apartment cleanliness 10 out of 10. Kitchen everthing you needed more than we have at home could not fault anything would definitely stay there again and recommend this to anyone. Great for families.
2022년 2월에 3박 숙박함
답변 제공: bev 님, 2022년 2월 21일
Thank you for your review, I will pass your comments on to all the staff

6/10 - 괜찮아요

David 님, Stockport

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태
Quiet location but close enough to walk into Keswick.
2021년 10월에 3박 숙박함
답변 제공: Mel 님, 2021년 11월 11일
thank you for your review

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No staff VERY tired and dirty. Great location
2021년 7월에 7박 숙박함
답변 제공: Bev 님, 2021년 8월 13일
Thank you for your feedback, we will address the issues

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
Excellent location. Staff clearly very busy / understaffed, this impacted upon service. Communication was brief and cleanliness not great either. Shower did not maintain temperature. Nearby building works noisy. Birds nesting in roof of apartment also noisy
2021년 7월에 7박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear valued guest,Thank you for your feedback regarding your stay here with us.The issues stated above have been looked into and addressed accordingly.We hope to welcome you back in the near future.Kind Regards

6/10 - 괜찮아요

Kevin

좋아요: 청결 상태, 객실의 편안함
2021년 7월에 3박 숙박함

2/10 - 너무 별로예요

Mohamed

별로예요: 청결 상태, 객실의 편안함
The apartment was dated and old fashioned the carpet and furniture were dirty there was also a Musty smell to the living room furniture.The hallway was old and dirty The bathroom had black marks On the shower screen the bedroom window had bird waste all over it .
2021년 7월에 3박 숙박함
답변 제공: Bev 님, 2021년 8월 13일
Thank you for your feedback, we will address the issues

6/10 - 괜찮아요

nicholas

가족 여행
Property was in a bit of of a tired state . Bathroom/toilet did smell a bit when door closed not sure if drain issues . Food in restaurant not very good . Large portions but pretty tastless and bland . Wine recommended by waiter was dreadful and we couldnt drink it but they exchanged it for us
2021년 5월에 4박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Thank you for your feedback

10/10 - 훌륭해요

MR D B

가족 여행
좋아요: 청결 상태, 객실의 편안함
Very Satisfied
It was a memorable stay for the family. the staffs are really friendly and informative, all precautionary measures (social distancing and all that) were observed. Will book again in the futre.
2020년 12월에 3박 숙박함
답변 제공: Reception 님, 2023년 1월 11일
Dear valued guest,Thank you for taking the time to leave this review, it is very much appreciated,Kind Regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Reception 님, 2023년 1월 11일
Thank you for your feedback

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great apartment for a couple of days
Really nice apartment for a couple of days, great access to walks in the lake district. Could do with a bit of modernisation. Very close to the Lakes Distillery which is worth a visit
답변 제공: Reception 님, 2023년 1월 11일
Dear Terry,Thank you for taking the time to leave us such a lovely review. We hope to welcome you back to Derwentwater Hotel in the near future.Kind Regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
답변 제공: Reception 님, 2023년 1월 11일
Thank you for your feedback

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Reception 님, 2023년 1월 11일
Thank you for your feedback

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice apartments
Nice apartments with great views a short distance from Keswick nice gardens in the hotel and a nice walk down to the lake
답변 제공: Reception 님, 2023년 1월 11일
Thank you for leaving such a lovely review