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그라스미어에 있는 스완 - 인 컬렉션 그룹 여행 후기

4 out of 5
그라스미어에 있는 스완 - 인 컬렉션 그룹
Keswick Road, Grasmere, Ambleside, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 425개 이용 후기 중 187개" "
평점 8 - 좋아요. 425개 이용 후기 중 160개" "
평점 6 - 괜찮아요. 425개 이용 후기 중 59개" "
평점 4 - 별로예요. 425개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 425개 이용 후기 중 5개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

JIHYUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Strongly recommend !!1
Service is very good. We had some misunderstanding about dinner charging, but the manager, the gentleman, tackled this problem very kindly. Thank you so much. Dinner and breakfast are also delicious. I strongly recommend this hotel.
2019년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a really lovely three nights at The Swan. The staff were great, the food tremendous and we had a cracking room with with a view out to the hills. Highly recommended, we will return! Thank you
2024년 4월에 3박 숙박함
답변 제공: Guest Experience 님, 2024년 4월 22일
Thank you so much for the kind words. We loved reading about your time spent with us.

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful old building, nice staff and food.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience 님, 2024년 3월 26일
Thank you for taking the time to share your feedback. We would love to welcome you back soon.

6/10 - 괜찮아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was excellent but too many dogs allowed in the restaurant
2024년 2월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 3월 5일
Thank you for your feedback.

8/10 - 좋아요

JO

좋아요: 편의 시설/서비스
M
2024년 2월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 3월 5일
Thank you for your rating. We would love to welcome you back. :)

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 2월 15일
Thank you for taking the time to rate us.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Swan team 님, 2024년 1월 25일
Thank you for your review!

8/10 - 좋아요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Diamond wedding stay
We loved the refurbished bedroom very tastefully done &spacious The food was very good Staff friendly Only complaint was nobody to help elderly people to get their suitcases upstairs but apart from that we were very happy
2024년 1월에 2박 숙박함
답변 제공: Swan team 님, 2024년 1월 25일
Thank you for your positive feedback.All staff are readily available to help in any circumstances.I apologise this wasn't offered upon your arrival.We are, however, very glad you were happy with your stay overall!

10/10 - 훌륭해요

Neil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff
2024년 1월에 1박 숙박함
답변 제공: Swan team 님, 2024년 1월 25일
Thank you very much for a positive review!

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room really quiet and dark which supported in getting a good nights sleep. Food and drinks nice and reasonably priced.
2024년 1월에 2박 숙박함
답변 제공: Swan team 님, 2024년 1월 25일
Thank you for your review!

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas bolt hole
Great well located hotel to explore the Lakes from. Recently renovated and attractive decoration throughout. Busy Christmas period and staff worked really hard to keep everyone happy. Great for dogs as well!
2023년 12월에 2박 숙박함
답변 제공: Guest Experience 님, 2024년 1월 16일
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 - 훌륭해요

Amal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 1월 16일
Thank you for your rating. We hope to see you again soon.

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Flawless! Can’t fault anything!
Amazing stay, that amazing we decided to extend our stay to another night! Can’t fault anything. Food is also great! Great dog friendly pub too. Will definitely recommend this place. We will sure be returning! Thank you
2023년 11월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 11월 14일
Thank you so much for your kid words. We would love to welcome you back soon.

10/10 - 훌륭해요

Bronwen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food needs to improve, fantastic setting, brilliant staff, hotel upgraded to a high standard, the food let’s it down, especially the under cooked bacon & sausages at breakfast, & the greasy chips at dinner time.
2023년 8월에 4박 숙박함
답변 제공: Swan team 님, 2023년 10월 17일
thank you for your comments all feed back is welcome

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous.😊We’ll be back.
2023년 9월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
We would love to welcome you back:)

10/10 - 훌륭해요

Neil

2023년 9월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you for your rating. We would love to welcome you back.

8/10 - 좋아요

Maria

연인과의 여행
Staff were very helpful and pleasant
2023년 9월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you for your feedback. We would love to welcome you back.

10/10 - 훌륭해요

Philip R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and very walkable. The entire area was absolutely beautiful. The room was large and clean.
2023년 9월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 - 훌륭해요

Jake

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top spot in the lakes
Excellent, friendly and helpful staff, lovely clean room. Great location, just a fab hotel!
2023년 9월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable hotel
A very comfortable hotel in a beautiful area, within a short walk of Grasmere. Very helpful staff.
2023년 9월에 4박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 - 훌륭해요

Phil

2023년 9월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you for your rating. See you again soon.

6/10 - 괜찮아요

Terry

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Re my 2 star rating for staff and service - I would have given staff at least 4 stars (maybe 5 ) but for a hotel which has always been a slightly higher class hotel and considering the food and drink prices thinks it still is then coming down for a meal is an experience ! Want an aperitif ? Queue at the bar and get your own . Decide on what you want to eat ? Queue at the bar to order . Bottle of wine ( Minimum £26 ) queue at the bar for a bottle and wineglasses ! Breakfast ? find yourself a table and order your breakfast at the bar . It feels like a very expensive Wetherspoons ! My wife wanted a starter and a dessert , I wanted a main course so we asked if we could have the starter and my main served at the same time - No problem ! It didn't happen - they brought the starter and I sat expecting my main course . After 10 mins I asked about it and the waitress dashed off to get my meal - 10 mins later I got it , my wife had finished eating ! the pie was very nice but the carrots , broccoli and french beans hadn't seen a pan - I couldn't cut them with the knife ! So a bit disappointing I'm afraid .
2023년 8월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 - 훌륭해요

Louisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely, comfortable stay
Lovely hotel, in a great location, that’s easily walkable to the local village, Grasmere. Very comfortable bed and good sized room. Really nice breakfasts each morning, that set you up for the day! We really liked Wordsworth’s chair too!
2023년 8월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you so much for your recent review. It made our day!

8/10 - 좋아요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was pleased that we were able to switch from a rear facing room to the front of the building. Best room views are at front of the hotel but as they’re next to a busy road which could sometimes be a bit noisy it would not suit everyone. Room was spacious and comfortable. Bathroom was fabulous. Food was good and I liked the policy of trading a morning room clean/bed made service the next day for a free drink each at the bar. We aren’t messy anyway, just shook duvet and plumped up pillows so wasn’t an inconvenience.
2023년 8월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 23일
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 - 괜찮아요

Mal

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel, except catering.
A superb hotel in a great location, very well fitted out with quality fittings. Somewhat confusing with high end menus - posh words, but many items not available, ended up ordering burgers! Which could have come from McD presented on an otherwise empty plate! The posh pie of the day was cheese and onion! A very wordy chicken dish was a chicken leg on top of mash. Come on, get your catering sorted, the condiments and cutlery trays on the table were very ‘greasy spoon’ like. We ate in another hotel of the same chain locally which was very good.
2023년 8월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 8월 14일
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 - 훌륭해요

Regina 님, Central

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 8월 7일
Thank you for your rating. We hope to see you again soon.

10/10 - 훌륭해요

ANDREW

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 31일
Thank you so much for your rating. See you again soon.

10/10 - 훌륭해요

SMRITY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good facility and friendly staff
2023년 7월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 31일
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 - 훌륭해요

christopher

2023년 7월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 31일
Thank you for your rating. See you again soon.

10/10 - 훌륭해요

Emily

2023년 7월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 12일
Thank you so much for your rating. We would love to see you again soon.

8/10 - 좋아요

Joshua

2023년 6월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 12일
Thank you for your rating. We hope to welcome you back.

6/10 - 괜찮아요

Ann-Marie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We have stayed here before and enjoyed our stay as we did this time but there were a few changes in there is no restaurant as such and I forgot there was no lift. My fault but struggle with stairs. Food is provided but not a great selection on the menu.
2023년 7월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 5일
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 - 훌륭해요

Phillip

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 19일
Thank you for your rating. See you again soon.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good break
Recently refurbished - work still ongoing in parts, but not an issue.
2023년 6월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 19일
Thank you for taking the time to share your feedback. We hope to welcome you back soon.

10/10 - 훌륭해요

Keeley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was easy. We had a family room, which was large and spacious. Very clean and well maintained. Dinner menu isn't extensive but there's enough to keep everyone happy, and what we had was delicious! Breakfast was very good too. Would definitely stay again!
2023년 6월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 12일
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 - 좋아요

Philip

2023년 5월에 4박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 12일
Thank you for your rating. See you again soon.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect setting, tasteful interiors, great rooms and the best and most welcoming staff I’ve come across in a very long time. Will definitely be coming back. Excellent experience.
2023년 4월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 4월 5일
Thank you so much for your lovely feedback. We can't wait to welcome you back. :)

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing place
Lovely pub/hotel with amazing food and great customer service. Can't wait to return.
2021년 11월에 1박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 18일
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 - 좋아요

John

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The Swan at Grasmere Overview
Staff where excellent! Environment friendly and hospitable- staff a credit to the hotel group. Room clean, tidy and comfortable room but general hotel furnishings a little tired and due for an upgrade which is actually happening. Food was limited but great. Would return especially when refurbished.
2021년 11월에 2박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 16일
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back to show you the transformation.

10/10 - 훌륭해요

Marion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Hotel was cosy and warm, staff were lovely and welcoming. Room was large, bed was comfortable and the bathroom was spacious. Ideal spot for touring Grasmere and the Lake District. Food was good and plentiful. Hotel is closing for a refurb which will only make it better.
2021년 11월에 2박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 16일
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Inn
Beautiful room, lovely bed.. Restaurant menu limited but it is a 'pub with rooms'(an inn), now. Not sure why most of the starters were 'spicy', i.e. contained chilli, but they did. Bar well stocked with a couple of draught ales.Staff pleasant and very helpful. Hope to revisit after the re-furb.
2021년 11월에 2박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 16일
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mr and mrs plumbley
Was really nice the hotel staff was really friendly and can’t wait to return after the refurb 😊
2021년 10월에 5박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 4일
Thank you for taking the time to share your feedback. We can't wait to show you the transformation. :)

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cumbria's wettest weekend spent at The Swan.
A fairly traditional country hotel with plenty of history. Well situated for getting around the central lake district. Clean and comfortable with helpful and friendly staff. A low-key and informal feel which we found pleasant and relaxing. Food was good and not too expensive.
2021년 10월에 3박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 2일
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 - 좋아요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 3박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 1일
Thank you for rating. It is gratefully appreciated. We look forward to seeing you again soon.

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for a short break
Very nice, friendly hotel. Free onsite parking and less than 10 minute stroll into Grasmere. Room was clean and comfortable and the restaurant had a good choice of delicious meals. The staff worked incredibly hard and are a credit to the place.
2021년 10월에 2박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 1일
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on. We hope to welcome you back in the future.

10/10 - 훌륭해요

PHIL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 3박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 1일
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

4/10 - 별로예요

Stephanie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel room was dirty, dated and cold
2021년 10월에 1박 숙박함
답변 제공: Guest Experience 님, 2021년 11월 1일
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3 night stay
Very enjoyable stay , the Swan was clean and friendly the food and service were good. We also loved the location.
2021년 10월에 2박 숙박함
답변 제공: Guest Experience 님, 2021년 10월 19일
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 - 훌륭해요

Lucia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Walking Trip, Grassmere, The Swan
The staff at the Swan were very friendly and helpful. The room was big, very clean and really comfortable. Would definitely recommend
2021년 10월에 3박 숙박함
답변 제공: Guest Experience 님, 2021년 10월 18일
Thank you for taking the time and share your experience with us. I will ensure your kind comments are passed on to the team and we look forward to welcoming you back soon.