실내 수영장, 일광욕 의자

노스 레이크 호텔 & 스파 여행 후기

4 out of 5
노스 레이크 호텔 & 스파
Ullswater Road, Penrith, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 730개 이용 후기 중 377개" "
평점 8 - 좋아요. 730개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 730개 이용 후기 중 64개" "
평점 4 - 별로예요. 730개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 730개 이용 후기 중 12개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Philip

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous staff! Every interaction was good - excellent. Would recommend. Only downside some of the carpets have seen better days.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Marie

연인과의 여행
Property was very clean. Didn’t expect hotel to be close to housing estate. But that’s just my opinion. The shower in the room was awful. Hardly any power.
2024년 3월에 1박 숙박함
답변 제공: Chris Rowe - Head of Guest Experience 님, 2024년 3월 20일
Hi Marie,Thank you for taking the time to provide feedback on your recent stay with us.I will share your comments with the team, and hope that we may one day welcome you back.Kind RegardsChris

8/10 - 좋아요

Jason

좋아요: 청결 상태
Limited dinning
2024년 3월에 2박 숙박함
답변 제공: Chris Rowe - Head of Guest Experience 님, 2024년 3월 20일
Hi Jason,Thank you for your feedback regarding your recent stay with us, I hope that it was an enjoyable one and that we will see you again soon.Kind RegardsChris

10/10 - 훌륭해요

Terrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely place to stay, would definitely go back.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked in for one night and had phoned the week before to request a twin room and add the spa on to our booking. Initially given a double but Grace on reception changed it immediately and gave us complimentary spa access as the systems were down. Used the bar to eat and the kitchen were very accommodating to our dietary requirements. Comfortable, uniquely decorated rooms with some lovely features- I particularly liked the milk machines on each floor and the lovely little touches in each room. Robes and slippers provided and usb charging points next to the beds.
2024년 1월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2024년 1월 27일
Dear Patricia,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 - 훌륭해요

Ross

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic hotel. Lovely size room, all incredibly clean and lovely cosy feel to the place.
2023년 11월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 12월 17일
Dear Ross,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

4/10 - 별로예요

Martin

2023년 12월에 1박 숙박함

8/10 - 좋아요

Nicky

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Decent
The hotel overall is quite good. The bar service is far too slow. Pillows are really uncomfortable in my view. Shower very good. Meal decent, but expensive, as is the drinks.
2023년 12월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 12월 10일
Dear NickyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager.

4/10 - 별로예요

Roxanne

2023년 11월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 12월 26일
Dear Roxanne,I am sorry to see that your recent stay with us wasn’t the most positive one.Whilst I wish you had a better experience; we will continue and strive to improve to ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsAndrewGuest Services Manager.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love this hotel.
2nd time we have stayed and will definitely be back. Everything was perfect, can't fault it.
2023년 11월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 11월 24일
Dear Traveler,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

8/10 - 좋아요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All in all it was a very relaxing and enjoyable stay. We would certainly stay again.
2023년 11월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 11월 24일
Dear Linda,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 - 훌륭해요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely hotel and the facilities were excellent. The room very clean modern and well kept with housekeeping every day ( we stayed for 3 day break). Breakfast was also excellent with a wide variety of cooked and continental options, very tasty. Getting onto and off from M6 north/southbound was a breeze as just off motorway but where thr hotel olaced is very quiet snd you cannot hear traffic. We were on 3rd floor. Also the travel to and from local sightseeing places really easy to navigate. Prices were good for this time of year so happy. Only wee comment I would make is that we dined in the hotel restaurant thecfirst night. Felt that it was a little pricey and limited menu, but what we did have (the fish) was lovely.
2023년 11월에 3박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 11월 24일
Dear Maureen,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Real hidden gem. Loved the refillable water and milk replacing plastic bottles
2023년 11월에 5박 숙박함

6/10 - 괜찮아요

Yvonne

2023년 11월에 1박 숙박함

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay close to the Lakes
Very comfortable second stay for business at this hotel. The hotel is always busy with people using the spa and sport facilities, and also users of the bar and restaurant, which demonstrate its popularity. Comfortable rooms with all facilities. My only problem this time was a shower that wouldn't stay turned on. The breakfast, if not included, seems quite expensive but is very nice and the staff providing at table service are fantastic. A great place to stay while breaking from a longer journey or before exploring the Lake District.
2023년 11월에 5박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 11월 19일
Dear PeterThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay near Lake District
Excellent stay at the North Lakes hotel, which was very well situated for where I was working. The hotel was tidy and equipped with all the expected conveniences. Breakfast was excellent and very personal service. My two disappointments were poor wireless coverage in my room and the TV would misbehave, but these were minor inconveniences.
2023년 10월에 4박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 11월 19일
Dear PeterThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

nigel

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
2023년 10월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 11월 1일
Dear Edward,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 - 훌륭해요

Janice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service from the staff was outstanding everyone was so friendly and helpful. Our room was clean, comfortable lovely bed. Loved the little milk bottles and the fresh milk machine. Dinner and breakfast options were very good and the food fantastic. We shall be back.
2023년 10월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 10월 14일
Dear JaniceThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 - 훌륭해요

Sonia

2023년 10월에 1박 숙박함

8/10 - 좋아요

MAE

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked our hotel room & the facilities,especially the pool & spa pool/jacuzzi, which we utilised! However, unfortunately there was only 1 jacuzzi & one main swimming pool, and so jacuzzi got busy at certain times in the morning etc. Breakfast was okay; eggs were served warm/ cold & not hot etc. also apparently we had to book when it really wasn’t busy, so almost didn’t make any sense because it was like where is everyone?! We were told had to book…
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Dom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful and the decor was lovely The pillows in the room were very soft however and a bit uncomfortable
2023년 9월에 2박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 10월 1일
Dear DomThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

8/10 - 좋아요

Samantha

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

mor

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Very nice spa hotel, with pool And sauna and jacuzzi , but the room wasn’t very clean, and there was food left in the fridge from the previous guest. Also the restaurant is pricey unjustly for my opinion
2023년 8월에 1박 숙박함
답변 제공: Andrew Guest Service Manager 님, 2023년 9월 9일
Dear MorThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused by the condition of the room.I am pleased to hear in general you enjoyed your stay and made good use of our Spa facilities however I will share your comments with my team especially our housekeeping department to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

10/10 - 훌륭해요

Tracy

2023년 9월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 9월 9일
Hi Tracy,Many Thanks for the great rating following your stay with us. We hope to see you again soon.Kind RegardsChrisHead of Guest Experience

8/10 - 좋아요

Miss E

2023년 8월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 9월 3일
Hi Miss E,Thank you for the rating, we hope you enjoyed your stay.Kind RegardsChris

6/10 - 괜찮아요

Fraser

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 9월 3일
Hi Fraser,Thank you for your review.Kind RegardsChris

8/10 - 좋아요

mignon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurant was very nice.
2023년 8월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 9월 3일
Hi Mignon,Thank you for your review and comments on the restaurant. I am pleased you had an enjoyable experience.We hope to welcome you back soon.Kind RegardsChris

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loveky but will eat elsewhere
Lovey hotel, great facilities however the menu is very limited and judging for what was being served, overly expensive. To add to this both meals apart from chips, were cold.
2023년 8월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 9월 3일
Hi George,Thank you for your feedback, I am pleased that your stay was enjoyable on the whole.I will share your comments with the team, and hope to see you again soon.Kind RegardsChris

6/10 - 괜찮아요

Victoria

2023년 8월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 9월 3일
Thank you for your review.

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Impressive internal decor but let down by service & value for money. Won’t be returning anytime soon.
2023년 8월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 9월 3일
Hi Chris,I am sorry that we will not get the opportunity to welcome you back, but will use your comments to improve for future guests.Kind RegardsChris

10/10 - 훌륭해요

Gerard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant from start to finish
Had gone to hotel with no expectations at all but left having had a great stay. Beautiful touches such as the White Company amenities, selections of tea/coffee in room and all other items provided in room of excellent quality. Had one small issue at the start of stay with sound coming through interconnecting door to room next door. When I brought to attention of receptionist I was changed to a different room straight away. Food and wine in restaurant was of superb quality. Gym and pool facilities great too. Overall fantastic stay and would certainly return.
2023년 8월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 8월 12일
Hi Gerard,Many thanks for taking the time to leave such a wonderful review of your stay. I am delighted your experience of the hotel was such a positive one.I will share your comments with the entire team, and we will hope to welcome you again very soon.Kind RegardsChrisHead of Guest Experience

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay with our 9 month old
Brilliant stay with our 9 month old. The staff couldn’t do enough to help us. The room was really spacious and ideal for our needs. The food in the restaurant was fab and the grounds are lovely. We would definitely stay again.
2023년 8월에 2박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 8월 11일
Hi Traveler,Thank you for your review, I am delighted we could make your stay such a wonderful experience.I will share your comments with the team and we will hope to welcome you back again in the future.Kind RegardsChrisHead of Guest Experience

10/10 - 훌륭해요

Pritpal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff were lovely and attentive. The bedroom was clean. We booked a family room but found the bunk bed too small for our 10 year old. The bunk beds are suited for 8year olds and younger. The food in the restaurant was nice. The spa was clean and staff were nice.
2023년 8월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 8월 11일
Hi Pritpal,Many Thanks for the great review, I am delighted you had such an enjoyable stay.I will share your comments with the team and hope to see you again soon.Kind RegardsChrisHead of Guest Experience

10/10 - 훌륭해요

Inez

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mooie omgeving en daarna heerlijk gezwommen in mooi zwembad met stoombad.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel with friendly staff who are really helpful. Excellent pool facilities.
2023년 7월에 2박 숙박함

8/10 - 좋아요

Alastair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for two nights, great helpful staff and a nice breakfast. Room was nice and very clean. Bathroom was also clean but a bit tired.
2023년 7월에 2박 숙박함
답변 제공: Philip Guest Service Manager 님, 2023년 7월 10일
Dear Alastair,Thank you for taking the time to share your feedback with us, I was happy to read that you enjoyed your stay here with us.We hope to be able to welcome you back again soon.Kind regardsPhilip Guest Service Manager

10/10 - 훌륭해요

Maureen

2023년 7월에 1박 숙박함
답변 제공: Philip Guest Service Manager 님, 2023년 7월 10일
Dear Maureen,Thank you for your 5 star review.We hope to be able to welcome you back again in the future. Kind regardsPhilip Guest Service Manager

8/10 - 좋아요

Darren

연인과의 여행, 가족 여행
Some issues on check in they had us down for three rooms not the booked two. Some issues with room, items missing, such as items for spa, adequate tea coffee and other items. Toilet seat not secured and too small for toilet, missing clothes trying line over bath and poor water pressure for shower.
2023년 6월에 2박 숙박함
답변 제공: Philip Guest Service Manager 님, 2023년 7월 10일
Dear Darren,Thank you for your feedback regarding your recent stay here with us.As you made your bookings via a 3rd party I would recommend that you get in touch with those companies that you made the bookings with to discuss, this is beyond the direct control of the hotel. As for the amenities that you required for your room, we are more than happy to supply anything extra that is required. I will also pass on your feedback to our maintenance team regarding the other issues you mention. Once again thank you for taking the time to share your feedback with us.Kind regardsPhilip Guest Service Manager.

8/10 - 좋아요

Xesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wedding day
We stayed for two nights as we attended a wedding, the hotel was ideal for families with the swimming pool. The rooms were clean and spacious so I'd definitely stay again.
2023년 5월에 1박 숙박함

8/10 - 좋아요

Rebecca

좋아요: 직원 및 서비스
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Jayne

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Broken toilets seat and leaking tap. No one answered the phone when we tried to report then no one on reception a lot of the time.
2023년 2월에 1박 숙박함

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very lovely place with great breakfast buffet
2023년 2월에 2박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 2월 21일
Hi Jessica,Thank you for your feedback, I am delighted you had an enjoyable stay. We hope to see you again soon.Kind RegardsChrisHead of Guest Experience

10/10 - 훌륭해요

Paula

2023년 2월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 2월 20일
Hi Paula,Thank you for the 10/10 rating! We hope to see you again soon.Kind RegardsChrisHead of Guest Experience

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Wait till you get inside.
To be honest, it didn't look much from the outside, however, the hotel is lovely inside with great facilities. Staff were very helpful and friendly. Food at the bar and in the restaurant was superb.
2023년 1월에 1박 숙박함
답변 제공: Chris - Head of Guest Experience 님, 2023년 1월 14일
Hi Jonathan,Many Thanks for your feedback following your recent stay with us, I am delighted your had such a wonderful experience.I will share your comments with the team and we will hope to welcome you back again very soon.Kind RegardsChrisHead of Guest Experience

2/10 - 너무 별로예요

Pat

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
Excellent!
My daughter and grandson stayed, they were very happy with their accommodations and would definitely recommend this hotel
2022년 12월에 1박 숙박함
답변 제공: Philip Guest Service Manager 님, 2022년 12월 11일
Dear TravelerThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsPhilipGuest Service Manager