호수

인 온 더 레이크 여행 후기

4 out of 5
인 온 더 레이크
A592, Glenridding, Lake Ullswater, Penrith, England

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 72개 이용 후기 중 53개" "
평점 8 - 좋아요. 72개 이용 후기 중 16개" "
평점 6 - 괜찮아요. 72개 이용 후기 중 3개" "
평점 4 - 별로예요. 72개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 72개 이용 후기 중 0개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Chris

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Got the wrong food order brought to us on a couple of occasions, seems a break down in communication. Also had items missing from my breakfast despite it being on the menu and before we arrived I called the hotel to make restaurant reservations but was told that the hotel always accommodates hotel guests. This wasn’t the case as when we did arrive and tried to make reservations we were told the Orangery was fully booked and they couldn’t accommodate us, much to our annoyance. Lovely stay overall though and would recommend to others.
2021년 9월에 4박 숙박함

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An impressive hotel, fantastic setting, convenient for the usual lakeland activities. Rooms and public areas were well appointed and clean. All the staff were helpful and personable. There there were a couple of weddings which meant other guests were excluded from rooms/areas for a time but there was no adjustment in the prices paid (for, in my view, full access to the hotels facilities). Restrictions included closure of the bar and Ramblers Bar/Candlelit Room. We found the menu in the Orangery to be, after 3 nights, a challenge; the menu seemed to us to be 'narrow'. One of our party preferred plain food so we did not go to the main restaurant where the menu was not suitable for that person (but would have been for others in our party) so we were stuck with the Orangery menu. No alternatives seemed to be available and, for the most part, the standard of the food was not high with undercooked chips, overdone steak etc but other meals were very tasty. We ate at a nearby restaurant at lunchtime and the quality of their plain food was superior and half the price. In the hotel, there was very little plain food on offer for our adult in the party. Our stay was not cheap and the food and bar costs are similarly expensive. We have stayed at this hotel on many occassions going back decades and felt, for the first time we did not get value for money, despite acknowledging that this is a premium hotel and we understand there is a price to pay for that luxury.
2021년 8월에 3박 숙박함

10/10 - 훌륭해요

julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic
We had a small wedding and booked a room and dinner here with our family on the evening. The hotel and grounds are absolutely beautiful. We Booked a lake room which I highly recommend. Each and every one of the staff were friendly and polite, they all work extremely hard to ensure she have a comfortable stay.
2021년 8월에 1박 숙박함

8/10 - 좋아요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasing second "holiday at home" stay here. Room was amazing with beautiful views over Ullswater and surrounding fells. Staff so welcoming and friendly. Unfortunately can't remember names too well but would like to give a special shout out to Lena(?) from the terrace bar/breakfast, Fenarc(?) from breakfast, and a young Scottish guy who has just started working for you (but whose name totally escapes me, sorry!) who served our afternoon tea in the Orangery. Didn't eat here in the evening but breakfast and afternoon tea lovely. Was too warm during our stay to do all the walking we had planned, but we fully intend to come back next year and look forward to our stay here again.
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning location
We stayed a couple of nights as it was a special birthday for my wife. We absolutely loved the hotel, the food and service in both restaurants was excellent and the view from our bedroom was fabulous. Will definitely stay again.
View from bedroom
View from bedroom
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable stay
The hotel and staff contributed to a very enjoyable stay and the views over the lake were very incredible at times. This was an excellent base for discovering other lakes and conveniently situated away from the crowds experienced at Windemere. We enjoyed some hiking directly from Glendinning and also from local Poolbridge and a deserted two and half hour trek through the fields near Bowness which felt like we were the 2 hobbits in the lord of the rings. The gardens were beautifully manicured and the restaurants catered for every need. Sundowners overlooking the lake went down really well. Would definitely recommend this hotel.
2021년 6월에 5박 숙박함

10/10 - 훌륭해요

david

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sisters wedding at inn on the lake. The hotel and
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Stuart

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

Sajid

좋아요: 청결 상태
Disappointing considering the cost of staying here
Stunning location on the shores of Ullswater but the hotel is dated and tired. I would rate the rooms and reception areas a low 3 star. The bathrooms are basic and small. The rooms don't have fridge / minibar. You pay a lot to stay here and apart from the view the hotel does not live up to the price nor expectations.
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were extremely friendly and made us very welcome. The gardens and views of the lake were outstanding. The food was good but a limited menu if you were eating in every night. The associated restaurant next door provided some variety. Housekeeping staff were excellent.
2021년 5월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely. The setting is gorgeous and the staff could not have been more helpful.
2020년 10월에 2박 숙박함

10/10 - 훌륭해요

Karen 님, UK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful dual aspect lake view room. Room was spotlessly clean and staff very welcoming and friendly. Afternoon tea probably the best we've ever experienced - everything was very tasty and there was a plentiful selection of cakes and desserts. Evening meal in the orangery was very good. It was overall a great place to spend a relaxing couple of days. Only complaints would be that due to Covid-19, room was not serviced during our stay, which for the price of the room was a shock. The hotel provided fresh supplies but we had to unpack these and empty the bins ourselves. Although the cooked breakfast was nice we found the portions were small. One of us only wanted bacon, sausage and scrambled egg from the options and after ordering this, received one rasher of bacon, one sausage and one spoonful of scrambled egg.
2020년 7월에 2박 숙박함
답변 제공: Gary Wilson General Manager 님, 2020년 10월 23일
Dear Karen Thank you for your feedback. We are delighted to hear that you enjoyed your experience with us. In reference to servicing of the rooms. In your welcome letter given on arrival we kindly explain; Prior to arrival we place an Ozone generator in your room which provides an efficient natural air cleaning, odour neutralizing and sterilizing system with automatic, rapid conversion of ozone residue to oxygen, for your safety and to ensure the air stays natural the housekeeping team will not re-enter. If you require blankets, towels, toiletries, hospitality tray items please contact reception on ‘0’, housekeeping will provide at your door. Please note if you are staying a number of nights your room will not be serviced throughout your stay unless you advise us. If you could kindly let us know the night before and vacate the room from 11am and your room will be ready by 2pm. The safety and wellbeing of our customers is of the highest priority. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inn on the Lake
Beautiful hotel in a stunning location by Lake Ullswater
2020년 9월에 1박 숙박함
답변 제공: Gary Wilson, General Manager 님, 2020년 9월 13일
Dear Cheryl Thank you for your lovely comments. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous location for walks. Dog friendly, lovely food and drinks. Will certainly be back soon.
2020년 2월에 1박 숙박함
답변 제공: Gary Wilson General manager 님, 2020년 8월 26일
Dear Lisa Thank you for your feedback. We are so pleased to hear you enjoyed your experience with us and very much look forward to the opportunity to welcoming you back to the hotel in the future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary stay
Very peaceful and beautiful location. Friendly and efficient staff, the social distancing was very organised and plenty of hand sanitiser everywhere. We had a beautiful room. The orangery was a lovely relaxed setting for dinner. Cannot fault our stay.
2020년 7월에 1박 숙박함
답변 제공: Gary Wilson General Manager 님, 2020년 8월 15일
Dear Caroline Thank you for your feedback. We are delighted to hear you enjoyed your experience with us. thank you for the lovely comments. We do hope we have the opportunity to welcome you to the hotel in the future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel in a perfect location. Staff were really attentive and the hotel was well maintained, especially with the new Covid regulations having to be followed. We’ll definitely go back!
2020년 7월에 1박 숙박함
답변 제공: Gary Wilson General Manager 님, 2020년 8월 15일
Dear Phillip Thank you for your feedback. We are so pleased to hear you enjoyed your experience with us. We are dedicated to ensure the safety and well being of our guests and staff alike during these unprecedented times. We very much look forward to the opportunity to welcome you back to the hotel. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really enjoyed out two night stay, good hotel, excellent staff, dog made to feel welcome also.
2020년 7월에 1박 숙박함
답변 제공: Gary Wilson General Manager 님, 2020년 8월 15일
Dear Andy Thank you for your feedback. We are delighted to hear you enjoyed your stay and appreciate your kind comments. We do hope we have the opportunity to welcome you back to the hotel in the future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning view of the Lake. Excellent room, helpful and welcoming staff, lovely atmosphere. We thoroughly enjoyed our short stay and would definitely return.
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay - would go again
The hotel is lovely. Everything is modern, clean and tidy. The room we had was actually an accessible room which was huge. Modern room and bathroom. The room also had a tablet on the wall to control music for the room and bathroom, really nice feature. All modern lighting. Even the bedside table had wireless chargers built in. I was impressed. The main bar area is smart with plenty of drink to choose from including up to 8 different draught lager. Our only let down was a meal in the Orangery. The steak which wasn't cheap we both ordered. We sent both back as inedible. It is a different kitchen to the main restaurant. I'd recommend eating in the main restaurant. However they did not charge us for the two meals. Lovely lake views. Would stay again.
2020년 3월에 1박 숙박함
답변 제공: Gary Wilson General Manager 님, 2020년 3월 11일
Dear Oliver Thank you for your feedback. We are delighted to hear you enjoyed your stay with us. We are disappointed to hear you didn’t enjoy the steak ordered in the orangery and can assure you we regularly receive positive comments in all our dining areas. We are pleased to hear you would be happy to return for another visit and hope to welcome you back in the not too distant future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Marianne J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

A S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
We've used this a couple of times at the end of a walking holiday. It's a nice place and they accommodate us well.
2020년 2월에 1박 숙박함
답변 제공: Gary Wilson, Genral Manager 님, 2020년 3월 6일
Dear A S Thank you for your feedback. We are delighted to hear you enjoy regular stays with us and hope to welcome you back to the hotel again soon. Let us wish you well. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the nicest places i've ever stayed. The views from the Hotel are stunning and the surrounding area is lovely and quiet. Amazing trip away.
2020년 2월에 2박 숙박함
답변 제공: Gary Wilson, General Manager 님, 2020년 3월 6일
Dear Anonymous Thank you for your feedback. It is so nice to hear how much you have enjoyed your experience with us. We do hope we have the opportunity to welcome you back to the hotel in the future. Let us wish you well. Kind regards

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely location and staff very attentive
2020년 2월에 1박 숙박함
답변 제공: Gary Wilson, General Manager 님, 2020년 3월 6일
Dear Anthony Thank you for your feedback. We are delighted to hear our team were attentive during your stay and we must agree our location is stunning on the shores of Ullswater. We do hope we have the opportunity to welcome you back to the hotel in the future. Let us wish you well.

8/10 - 좋아요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Great stay at the hotel, rooms were looking great and we really enjoyed the food. We were however disappointed to learn that there wasn’t a gym or sauna as advertised on ebookers. Mark
2020년 1월에 2박 숙박함
답변 제공: Gary Wilson General Manager 님, 2020년 1월 22일
Dear Anonymous. Thank you for your feedback. We are delighted to hear you enjoyed your stay with us and do hope we have the opportunity to welcome you back to the hotel in the future. We will be sure to correct any details with e-bookers to ensure all information is accurate. Let us wish you well. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay at a beautiful hotel in Glenridding. Large room with fantastic view of Ullswater. Had a great meal in the orangery.
2019년 12월에 1박 숙박함
답변 제공: Gary Wilson General Manager 님, 2019년 12월 29일
Dear Anonymous Thank you for your feedback. We are so happy to hear you enjoyed your time with us and do hope we have the opportunity to welcome you back to the hotel in the future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

george

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great lakeside hotel
Great lakeside location. Good reception and friendly service. Very nice rooms. 2 good restaurants. Very good service throughout. Will definitely return.
2019년 12월에 2박 숙박함
답변 제공: Gary Wilson General Manager 님, 2019년 12월 29일
Dear George Thank you for your feedback. We are delighted to hear you enjoyed your experience with us and will pass on your kind comments to the team. We are very happy to hear you will return for another visit and look forward to welcoming you back in the future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location - the effort on Xmas - staff attendance was great Food was excellent - enjoyed everything
2019년 12월에 2박 숙박함
답변 제공: Gary Wilson General Manager 님, 2019년 12월 24일
Dear Anonymous Thank you for your feedback. It is wonderful to hear that you have enjoyed your visit to us and hope to welcome you back to the hotel in the near future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent and highly recommended
Beatiful and so friendly, dogs no problem and thought of everything.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Trudi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning Hotel 5* service
Absolutely beautiful hotel, excellent service staff so pleasant and polite if you want to be treated well this is definitely the place to stay
2019년 12월에 1박 숙박함
답변 제공: Gary Wilson General Manager 님, 2019년 12월 24일
Dear Trudi Thank you for your feedback. We are delighted to hear you enjoyed your experience with us and that you found our team to be accommodating. We do hope we have the opportunity to welcome you to the hotel in the future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Sera

2019년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is beautiful and customer service is excellent
2019년 9월에 1박 숙박함
답변 제공: Gary Wilson, General Manager 님, 2019년 9월 20일
Dear Anonymous Thank you for your feedback. We are delighted to hear your lovely comments about the staff and must admit we are very fortunate with our location. let us wish you well. kind regards

8/10 - 좋아요

J D

좋아요: 청결 상태, 직원 및 서비스
2019년 8월에 3박 숙박함

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inn on the lake glenridding
The staff were very helpful and friendly and professional and the restaurant food was excellent aswell as the service
Views from the hotel
2019년 8월에 2박 숙박함
답변 제공: Gary Wilson, General Manager 님, 2019년 9월 7일
Dear Andy Thank you for your feedback. We are delighted to hear you found our team helpful and friendly and that you enjoyed the food. We do hope we have the opportunity to welcome you back to the hotel in the future. Kind regards Gary Wilson General Manager

8/10 - 좋아요

ian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wedding stay
For a wedding . Brilliant setting , fantastic bed room , great food at wedding , very courteous wait staff
2019년 8월에 1박 숙박함
답변 제공: Gary Wilson, General Manager 님, 2019년 8월 23일
Dear Ian Thank you for your feedback. We are delighted to hear you enjoyed your experience with us and will pass your feedback on to the team. We do hope we have the opportunity to welcome you to the hotel in the future. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A gem on Ullswater!
The Inn on the Lake is a beautiful hotel in the most stunning location! Beautiful rooms and well maintained grounds. Staff very professional but at the same time very friendly!
2019년 8월에 1박 숙박함
답변 제공: Gary Wilson, General Manager 님, 2019년 8월 14일
Dear Cheryl Thank you for your feedback. We are delighted to hear you enjoyed our beautiful surroundings and found our team to be professional and friendly. We do hope we have the opportunity to welcome you to the hotel again in the future. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful views of the southern end of Ullswater, and quiet location. Close to Glenridding village.
2019년 8월에 1박 숙박함
답변 제공: Gary Wilson General Manager 님, 2019년 8월 10일
Dear Anonymous Thank you for your feedback we are delighted to hear you enjoyed our location and the surrounding area. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had the most wonderful time at the inn on the lake. The staff were ALL fantastic! Hotel spotlessly clean! Afternoon tea beautiful! Golf such a laugh! And the scenery just stunningly breathtaking! We all live in the lakes and one of us works in a hotel in the lakes so have stayed in a lot of hotels but the inn on the lake is right up there as one of the best! Carnt wait to go back!
2019년 6월에 1박 숙박함
답변 제공: Gary Wilson, General Manager 님, 2019년 6월 18일
Dear Anonymous Thank you for your lovely review of our hotel and team we are delighted to hear you enjoyed your experience with us and look forward to the opportunity to welcome you back in the not too distant future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most beautiful scenery with 4 huge window views overlooking beautiful Lake Ullswater from room 46. Had High Tea at 2 PM and dinner in our room. Food was delicious with excellent service.
2019년 6월에 1박 숙박함
답변 제공: Gary Wilson General Manager 님, 2019년 6월 12일
Dear Anonymous Thank you for your feedback. We are delighted to hear you enjoyed your experience with us and thank you for your kind comments. We do hope we have the opportunity to welcome you back to the hotel in the future. Let us wish you well. Kind Regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful hotel with fabulous views. Excellant staff throughout. Good dining options with great food. Our room with lake views was amazing. Great Gand T's!!
2019년 5월에 1박 숙박함
답변 제공: Gary Wilson 님, 2019년 5월 30일
Dear Anonymous Thank you for your feedback. We are delighted to hear you enjoyed your stay with us and thank you for the kind remarks about our team we will happily pass your comments on to the staff. Let us wish you well Kind regards Gary Wilson General Manager

6/10 - 괜찮아요

Sue

Disappointed
Not a fan of wedding venues. As a guest I felt side lined.
2019년 5월에 2박 숙박함
답변 제공: Gary Wilson 님, 2019년 5월 30일
Dear Sue Thank you for your feedback. We are truly disappointed to hear you say that you felt sidelined due to the fact we were hosting a function. We take a great deal of care to treat all our guests equally whether they are joining us for a cup of coffee, staying over night or having their special day with us. We do wish we had known during your stay as we take a great deal of pride in our customer service and the last thing we would want is for any of our guests to feel this way. Let us wish you well. Kind regards Gary Wilson General Manager

8/10 - 좋아요

David 님, Australia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location as lovely. The hotel itself was a bit tired and I felt overpriced.
2019년 4월에 2박 숙박함
답변 제공: Gary Wilson General Manager 님, 2019년 5월 17일
Dear David Thank you for your feedback. We are pleased to hear you enjoyed our beautiful location overlooking Ullswater. We are disappointed to hear that you felt the hotel looked tired our décor is a mix of traditional country style and modern contemporary. We do realise that personal taste differs greatly and is unique to the individual. We do have many special offers on throughout the year to provide the best available rate to guests at the time of booking.Overall we hope you enjoyed your stay with us and again thank you for your feedback. Let us wish you well. Kind regards Gary Wilson General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel, very friendly welcome on arrival. We had the option to upgrade our room for a small fee which was well worth it. Food was of a high standard. Only negative marks down for lack of pool/gym facilities.
2019년 4월에 1박 숙박함
답변 제공: Gary Wilson 님, 2019년 4월 22일
Dear Anonymous Thank you for your feedback. We are delighted to hear you enjoyed your stay with us and that you found our staff to be friendly. We take a great deal of pride in our customer service always striving to provide a high standard of service to all guests. We do hope we have the opportunity to welcome you to the hotel in the future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 2박 숙박함
답변 제공: Gary Wilson 님, 2019년 4월 13일
Dear Anonymous Thank you for your kind rating. We hope to welcome you back in the future let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 2박 숙박함
답변 제공: Gary Wilson 님, 2019년 4월 13일
Dear Anonymous Thank you for your kind rating. We hope to welcome you back in the future let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is in a beautiful setting that is very peaceful. The views from the bedrooms are spectacular and the staff are only to ready to please you. The rooms are light and spacious.
2019년 3월에 1박 숙박함
답변 제공: Gary Wilson 님, 2019년 3월 20일
Dear Anonymous Thank you for your feedback. We are pleased to hear you have enjoyed your experience with us and are delighted to hear you found the team accommodating. We do hope we have the opportunity to welcome you to the hotel in the future. Let us wish you well. Kind regards Gary Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 2월에 1박 숙박함
답변 제공: Gary 님, 2019년 4월 7일
Dear Anonymous Thank you for your 5 out of 5 rating. We hope you had a wonderful stay with us. Let us wish you well. Kind regards Gary Wilson General Manager

8/10 - 좋아요

Kenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely Hotel, pleasant staff. Dinner in the dinning room very poor for a hotel of this standard
2019년 1월에 1박 숙박함
답변 제공: Gary Wilson 님, 2019년 1월 30일
Dear Kenny Thank you for your feedback We are delighted to hear you like the hotel and found our staff to be pleasant. It is therefore very disappointing to hear you did not enjoy your evening meal with us. Without further detail all we can do is apologise as we are unsure as to what exactly was in your words poor. We would like to take this opportunity to wish you well and hope that we are able to welcome you back to the hotel in the future. Kind regards Gary Wilson General Manager