베란다
예약 가능 여부 확인

더 워즈워스 호텔 여행 후기

4 out of 5
더 워즈워스 호텔
Stock Lane, Grasmere, Ambleside, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 578개 이용 후기 중 297개" "
평점 8 - 좋아요. 578개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 578개 이용 후기 중 49개" "
평점 4 - 별로예요. 578개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 578개 이용 후기 중 7개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Youngjoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was perfect
I was so happy to have sent our honeymoon from a fantastic hotel. The honeymoon room we stayed in was comfortable and the tub could bubble shower. Everything was perfect. All the staff were friendly and breakfast was very good. The evening in the restaurant next to the hotel was excellent and the staff was friendly. I will definitely go back to the first year of marriage next year. I hope you do not forget us.xx
2017년 11월에 3박 숙박함
답변 제공: Ryan 님, 2018년 1월 5일
Thank you for your kind comments. We are looking forward to welcoming you back in the near future. Kind Regards Ryan Gregson Reception Supervisor

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스
V good location
2024년 3월에 2박 숙박함
답변 제공: Guest Experience 님, 2024년 4월 8일
Thank you for your feedback. We would love to see you again soon.

8/10 - 좋아요

So Chai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good !
2024년 3월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 3월 6일
Thank you for your feedback. We would love to welcome you back.

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New Year Weekend.
Generally a lovely weekend, and felt homely and welcoming with staff. Weekend stop during New Year weekend. Some aspects of the fixtures and fitting did look a little tired, but overall enjoyable
2023년 12월에 3박 숙박함
답변 제공: Guest Experience 님, 2024년 1월 16일
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 - 훌륭해요

Jean and Rob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 1월 16일
Thank you for your rating. We hope to see you again soon.

8/10 - 좋아요

Rob

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Fantastic location, our room was in the corridor to the rear of the property next lo the rear entrance which was a little noisy. Reasonable food and facilities, just felt a little dated in places, and not sure we’d give it 4 stars. That’s said we enjoyed our stay and none of the above spoiled our weekend.
답변 제공: Guest Experience 님, 2024년 3월 6일
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 - 훌륭해요

Daniel

2023년 11월에 1박 숙박함
답변 제공: Guest Experience 님, 2024년 1월 16일
Thank you for your rating. We hope to see you again soon.

10/10 - 훌륭해요

John

좋아요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 11월 29일
Thank you for your rating. See you again soon.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 11월 29일
Thank you for taking the time to rate us.

10/10 - 훌륭해요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely friendly staff. Food was excellent, and the staff were very helpful with dietary requirements.
2023년 10월에 4박 숙박함
답변 제공: Guest Experience 님, 2023년 11월 1일
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 10월 16일
Thank you for your rating. See you again soon.

8/10 - 좋아요

Jeanette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 10월 11일
Thank you for your rating. See you again soon.

10/10 - 훌륭해요

Terence

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Two night stay in Grasmere
The hotel was modern and spaceous with excellant furnishings and knowledgeable staff, food and drinks were very good and parking was free and easy
2023년 9월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2023년 9월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you so much for taking the time to share your rating. We hope to welcome you back soon.

10/10 - 훌륭해요

Yuk lin

2023년 8월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you for your rating. See you again.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
2nd visit to this hotel. Excellent location and nice breakfast. Stayed in room 22 and had a few issues. The toilet wouldn’t flush properly and there seemed to be a lot of heat behind the bathroom. Mentioned the broken flush to reception and it was never repaired. Room dated and could do with a refurbishment. Wouldn’t stay here again.
2023년 9월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
hank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

6/10 - 괜찮아요

Denise

2023년 9월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you for taking the time to rate us.

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel ideal situated for the Lakes. Great service from all staff.
2023년 8월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a lovely place to stay, beautiful room, beautiful village, really helpful staff. We loved the pool and jacuzzi! Good breakfast, very peaceful location. Thanks so much.
2023년 8월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 - 훌륭해요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Set in wonderful country side with lovely walk around Grasmere lake close to the hotel
2023년 8월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 - 좋아요

KIM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we stayed in was very comfortable. The coffee machine was a treat! The restaurant was brilliant and both dinner and breakfast were very yummy.
2023년 8월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you so much for your recent review. It made our day!

6/10 - 괜찮아요

Saeemah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, nice spaces outside. Room and decor very shabby. Smelled. I needed anti histamine as made allergies play up. We avoided sitting on fabric of furniture as did not look clean. Bathroom was spotless. Breakfast had good choices from menu( which was included in price of room) . Main issue hotel did not have a 5 star feel and was certainly not fabulous as rating on hotel. Com indicated
2023년 8월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2023년 8월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 9월 28일
Thank you for your rating. See you again soon.

8/10 - 좋아요

Erich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 8월 14일
Thank you for your rating. We hope to welcome you back soon.

10/10 - 훌륭해요

Brian

2023년 8월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 8월 14일
Thank you for your rating. We would love to welcome you back.

4/10 - 별로예요

Dawn

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property in excellent location, very central. Obviously very grand property once, but needs an update. Classic bedroom very old fashioned, no fridge, no safe, no a/c or fan, so had to keep window open to air. Asked for bucket of ice to room and was told there was a standard delivery charge of £5! Asked to pay whole accomodation cost on arrival not just credit card defails ..... never heard of this worldwide! Female receptionist needs to be friendlier.
2023년 7월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 8월 14일
Thank you for taking the time to share your feedback with us. All feedback is greatly appreciated to help enhance our guest’s experience. Our aim is to stay true to our pub roots and provide a comfortable, relaxing Inn where everyone would like to eat, drink, sleep, and explore from. We can only apologise if you feel we have missed the mark on this occasion. We hope to see you again.

8/10 - 좋아요

Antoinette van

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful area great for walking . Nice little village with nice shops for sports and arts . Hotel was nice, but the first night they put us in a room next to the very noisy elevator. It really ruined the nightly rest . Employees were very friendly and helpful and made it up by upgrading us to a much nicer room , where we were welcomed by a glass of Prosecco .
2023년 7월에 2박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 26일
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 - 훌륭해요

Patrick

2023년 7월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 24일
Thank you for taking the time to rate us. We would love to welcome you back soon.

10/10 - 훌륭해요

BARRY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 10일
Thank you for your rating. See you again soon.

8/10 - 좋아요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wordsworth Hotel is lovely. Very conveniently located in the centre of Grasmere. Our room was very well presented. The bar-man was very professional and friendly and made us some great cocktails. We were a bit disappointed to find that the Signature restaurant now seems to be merged with the bistro. Nothing against bistros but we had made an effort to get dressed up for the more formal restaurant only to find that people sat near us were wearing shorts and trainers as a result of the new set up. On the whole, a great hotel, however.
2023년 6월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 7월 4일
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

8/10 - 좋아요

Vincent 님, Aberdeen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lovely hotel in a lovely setting. Checking in and out was a little frantic due to other guests milling about and making demands. One real issue for us was young people misusing the pool and spa facilities. We were looking forward to chilling out after a long couple of days and our experiences was marred by feral youths bombing, splashing, screaming, etc. and running around the facilities. There was no attendance or supervision and a complaint to reception staff generated zero comment or response. It really spoiled our stay
2023년 6월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 30일
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

4/10 - 별로예요

P

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Expensive disappointmentt
Room allocated was very hot, the radiator was stuck on full heat even though it was 28deg outside, and could not be turned off. The shower/bath had sides so high that a shorter elderly person could not possibly get in without some form of steps. An upgrade room was offered for some of our stay which was acceptable. On our last night we were returned to a standard room, really small and very hot. A security light was mounted right outside the window lighting up the room like daylight which meant that the blind and curtains had to be shut tight to keep the light out, which also cut off any cool air. A very expensive disappointment, but at least the staff were friendly.
2023년 6월에 4박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 30일
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 - 좋아요

Susan

2023년 6월에 4박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 30일
Thank you for your rating. See you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved The Wordsworth and Grasmere
My husband and I loved The Wordsworth Hotel. It is obviously an older property, but for us it had been updated where it counts. The bathroom was lovely. The staff treated us so very well, and we loved the bartenders!! Especially our friend from Scotland. We would stay there again in a heartbeat. The location was ideal to walk into everywhere in Grasmere and also to get to hiking trails.
2023년 6월에 3박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 30일
We can't wait to see you again. Thank you for your feedback.

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Woodrow Wilson
Wunderbar romantisches Zimmer mit Blick auf den hauseigenen Garten. Sekt als Welcome Drink, inkludierter Cream Tea im Garten. Beides großartig. Frühstück ebenfalls sehr gut. Auf das Personal muss man tw. länger warten (Bar, Rezeption) und die Freundlichkeit könnte einen Tick größer sein. Ansonsten ein wunderbarer Aufenthalt!
2023년 6월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 30일
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 - 훌륭해요

Penny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 30일
Thank you for your rating. We would love to welcome you back. :)

8/10 - 좋아요

Hazel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 4박 숙박함
답변 제공: Guest Experience 님, 2023년 6월 30일
Thank you for your rating. We would love to welcome you back.

10/10 - 훌륭해요

Pam

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

S

2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Wordsworth is a lovely old hotel in the centre of the beautiful village of Grasmere. Highly recommended.
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

John

2023년 3월에 2박 숙박함

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and excellent staff
2023년 3월에 2박 숙박함

8/10 - 좋아요

Susan

2023년 3월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A few service issues but still enjoyed
The location and building are beautiful, everything was clean and we used the pool and jacuzzi which were lovely. My parents had a card in their room saying if they forego getting the room cleaned they can have a free drink, which I thought was a great idea. However, I didn't have a card, and when I asked at reception I felt like I was stressing the woman out as she said it was nothing to do with her and was the cleaning staff's responsibility. Eventually the barman gave me a free drink, however. Breakfast was decent, quick service, and a range of options. Our order was slightly wrong but it was still enjoyed. I must say the hotel was very warm. I didn't need the radiator on in my room, and I even had to open the window at times. In February that's crazy haha!
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Mark

2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Birthday Bash
Excellent, room was spacious and clean food was superb
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything excellent.
2023년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel only negative was checkin time.
Very good hotel, rooms were spotless and comfortable. Spa was good with plenty of chairs also given robes, slippers and towels. Provided. Breakfast was great with lots to choose from and very quick service and pleasant staff. Only negative point was that check-in is not till 4pm and when it came to 4pm we were told it was too soon as rooms may not be ready as a member of staff hadn’t turned in at 8am. Everyone was sitting around waiting to check-in with their luggage. We did eventually get our room key after complaining but having lots of people sitting round in reception and other rooms all waiting to check-in was not a good customer experience. I did enjoy my time there once checked-in but surely a hotel of this calibre should have rooms ready at 4pm or at least offer a complimentary drink if the rooms not available.
2023년 1월에 2박 숙박함

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed our stay at the Wordsworth, stayed B&B & diner, food was very good with a good choice, good size bedroom for all the wet clothing. Lots of walks from the door. Friendly staff. Only gripe would be, limited selection of draft beers, Boddingtons only.
2022년 12월에 2박 숙박함