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쿠라 훌란다 로지 & 비치 클럽 여행 후기

3 out of 5
쿠라 훌란다 로지 & 비치 클럽
Playa Kalki One, Sabana Westpunt

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 443개 이용 후기 중 146개" "
평점 8 - 좋아요. 443개 이용 후기 중 156개" "
평점 6 - 괜찮아요. 443개 이용 후기 중 71개" "
평점 4 - 별로예요. 443개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 443개 이용 후기 중 26개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

5.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

In Sung 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 편안한 리조트
해변 옆에 있으며, 휴양하기에 아주 좋은 리조트로 가족이 편히 쉬기에 아주 좋은 호텔임. 수영, 스노클링, 산책, 등산 등 다양한 휴식을 취할 수 있는 곳으로 매우 만족하나, 객실에서의 인터넷이 안되는 단점이 있음. (공용 공간에서는 WIFI 서비스를 제공하고 있음)
2018년 2월에 4박 숙박함
답변 제공: ygoilo 님, 2018년 3월 19일
Thanks for staying with us. Your review its very important to help us improve our service. We hope to see you soon...

8/10 - 좋아요

Hensley 님, aruba

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
location in nature is great. staff is super helpfull. Frig in room was too small. There was no cable tv. Internet connection was not available all over the property. I'm not a picky person. I really had a good time there but there are some improvements necesary for it to become a great place again.
2020년 12월에 8박 숙박함
답변 제공: Npanday 님, 2020년 12월 28일
Good day Hensley, Thank you for your feed back. We are glad to hear that you enjoyed the location and found the staff super helpful. As we are at the far end of the island it is quite a challenge to get cable tv working , but quest that stay at the lodge do not mind as they come for total relaxation and enjoy the nature and surroundings. the Lodge has internet connection in the lobby and public areas, the rooms do not have wifi. You mentioned that you did not have wifi during your stay did you report this to the reception ,as we did not have any irregularity from the provider reported for the last couple of weeks . Again we are glad to hear that you had a good time and we wish you a happy new Year. warm regards

8/10 - 좋아요

Rikkert De

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2020년 12월에 2박 숙박함
답변 제공: npanday 님, 2020년 12월 29일
Dear Mr Rikkert, We are glad to hear that you enjoyed your stay and are looking forward in welcoming you in the near future again. warm regards Npanday

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 12월에 2박 숙박함
답변 제공: npanday 님, 2020년 12월 28일
Thank You!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 12월에 1박 숙박함
답변 제공: npanday 님, 2020년 12월 28일
Thank You !

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: npanday 님, 2020년 12월 1일
Thank you !

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 3월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hi - the pictures and past reviews for this hotel were very misleading. The hotel looks like it is not very well maintained. There are no true amenities in the hotel or near by. They did not have 24 guest service, the phones in the rooms didn't connect to the front desk or room service, etc, the room was large but very dated, some outlets did not function, the bathtub looked like it was broken and then fixed with plaster, so it was not flat under your feet, the TV was very old and did not have a clear picture, the staff was not very friendly, the food was pretty horrible and the same day to day, the all-inclusive claim was very confusing and misleading as to what was included in our hotel price, there were some small ants on the bed int he room, and it was impossible to get snacks or drinks afte 9/10pm at night.
2020년 2월에 4박 숙박함

8/10 - 좋아요

LPBMD 님, New York, NY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sculptures around garden/architecture were fabulous!Got kinda annoyed when Ms. Diana at Kura Hulanda Village after shuttle arrival directed me to the employee bathroom outside whereas the white European men were directed to the inside bathroom. I am a busy Interventional cardiplogist who missed the first all-inclusive night due to work and didn't whine about it but this segregationist , colorist behavior did annoy me. Don't think Mr. Jacob Dekker would have approved given the fabulous slavery museum he built. Okay I guess as I do see myself as one of the people and all others were very friendly, helpful.
2020년 2월에 3박 숙박함
답변 제공: Npanday 님, 2020년 2월 27일
Good day , We thank you for your comments, and we are glad to hear that you found the garden and architecture around the garden fabulous. It is unfortunate that you experienced an unfortunate situation and we will follow up to direct and take action. We are glad that you found the other people friendly, regards

8/10 - 좋아요

실제 이용하신 고객

2020년 2월에 1박 숙박함
답변 제공: Npanday 님, 2020년 2월 23일
Thank you for staying at Kura Hulanda Lodge.

4/10 - 별로예요

Joseph 님, Wilmington, NC

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
PARADISE LOST. We stayed here from 10 Feb-17 Feb 2020. This property was purchased by an "investment group" who are milking it dry and not putting one cent into maintenance or repairs. Toilets i n the lobby and restaurant are broken. The pool needs resurfacing as tiles are missing, grout missing and pavers around the pool also missing. The trails and gardens serve to remind you of what once was as they are covered with broken irrigation hoses and fairly barren. Our room (#210-Oceanfron Suite) was wonderful and gthe view was fantastic BUT....f There is only ONE restaurant and it ONLY serves minimal buffets. The "all inclusive" is meaningless as the bar only offers house brand wine, beer, rum vodka and "the drink of the day" On Two nights they were out of rum, vodgka and beer. On THREE nights thedy were out of the drink of the day. the "investors" are driving this once great facility into the ground and soon it will only be fot for cockroaches, ants and the ever present iguanas.
2020년 2월에 1박 숙박함

2/10 - 너무 별로예요

AntonioR 님, Miami fl

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The condition of the hotel are very old and it needs maintenance.(old TVs, AC didn’t work properly). Staff very impolite, no helpful at all. The buffet food is not good quality and they run out of food so quickly. The room weren’t no clean at all. Dusty and dirty.
2020년 2월에 3박 숙박함
답변 제공: Npanday 님, 2020년 2월 18일
Good day, We thank you for your comments , and are sorry to hear that there were inconvenience during your stay. Your comments will be forwarded for proper follow-up. regards

2/10 - 너무 별로예요

Karen 님, Iowa

연인과의 여행
별로예요: 직원 및 서비스
Food was good but repetitive. Service poor at bar area. Resort Badly needs updating. Room was nicely cleaned. Beach was nice.
2020년 2월에 9박 숙박함
답변 제공: Npanday 님, 2020년 2월 23일
Good day Karen, Thank you for sharing your experience of your recent stay at Kura Hulanda . We are glad to hear that the beach was nice and the rooms were nicely cleaned. We will direct your comments to the department for actions. kind regards Npanday

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Food selection was limited, but the food itself was tasty. Most staff were friendly, but not overly helpful. Bar tenders were rarely AT the bar and needed called over, and would not make cocktails that included more than 2 ingredients. Some weird, rather limiting all-Inclusive rules. No food available outside of prescribed buffet times, so don’t miss out on a meal and you’ll be just fine. We had a good time, but had to work and plan to have a good time. Don’t expect to be pampered here. We rented a car and rather enjoyed exploring the island during most days, otherwise would have been pretty bored. Pool area leaves a lot to be desired. No hot tub. No lights in pool, so just feels dark and not welcoming once the sun goes down (which is around 7:00p). Bring bug spray, gnats morning through night and mosquitos show up every evening. Stray cats roamed around underfoot every dinner time, birds loomed nearby at lunch. Don’t leave your food unattended to refill your drink! Also found and killed a scorpion in my bathroom the first night. Maybe that’s just island life? Beach towels provided are old, thin, raggedy. Beach chairs are included, but public can also come and rent them and they go quickly! So get down there early (8:30 local time) and you’ll get a spot. It’s small, homey, and a decent chill pad if you’re off to scuba/snorkel/explore. Set your expectations low before arriving and you’ll likely have a nice vacation like we did.
2020년 2월에 7박 숙박함
답변 제공: npanday 님, 2020년 3월 2일
Dear guest, Thank you for sharing your comments with us, and we would like to apologize for the inconvenience you experienced at the hotel. Kura Hulanda is 3 star lodge type hotel located at the country side, on the far end of the island and with its interior and ambiance it fits with the rustic setting of the location. The hotel has a basic all-inclusive plan consisting of breakfast, lunch and dinner and snack time . alcoholic beverages - house brands are included as well and 1 type of cocktail the whole day. If 2 or more alcoholic beverages are mixed these become cocktails and these are not included in the package. Should a guest wants cocktails they can purchase these at the bar. Most of the guests that come to Lodge come for peace and relaxation or to dive and on certain days of the week we have some live music. Other guests who are looking for more activities or entertainment rent a car and explore the island, like you did. With regards to the cats and birds; we are requesting all guests not to feed them as we have a different location far away from the restaurant were we feed them specially. We are glad to hear that you still enjoyed your vacation. regards

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Als je een gelikt resort wil moet je hier niet zijn. Het ligt wel erg mooi aan een heerlijk strandje en er is een lekker zwembad waar je lekker tot rust kan komen. Verder is er niet veel te doen. Eten is eenvoudig, zeker niet geweldig. Verschillende dames van het personeel lijken er niet heel veel zin in te hebben. Savonds bij het barretje erg veel muggen en de muziek jaagt je op een gegeven moment terug naar je kamer ;)
2020년 1월에 6박 숙박함
답변 제공: npanday 님, 2020년 2월 7일
Good day Anonymous, We thank you for your comments, Kura Hulanda Lodge is a hotel for people who want to enjoy the nature, peace ,tranquility ,snorkeling and diving therefore we do not have activities in the hotel. Usually after the rainy seasons the island has a lot mosquitos. It is therefore recommendable to purchase mosquito repellents. wishing you a nice day, Warm regards

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice snorkelling
Nice snorkelking, white beach, food ok, resort needs a bit renovation, but its nice
2020년 1월에 6박 숙박함
답변 제공: npanday 님, 2020년 1월 25일
Thank you for your feedback. We are glad to that you enjoyed your stay at the Kura Hulanda Lodge and we are looking forward in welcoming you back in the near future. Warm regards

6/10 - 괜찮아요

AF 님, NYC

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
This property is naturally pretty. It’s full of lots of plan life, iguanas and cats. The resort is also located on a very rocky beach. If you walk a bit further past the restaurant you can take beautiful photos near a cliff where the waves hit the rocks in the background.
2020년 1월에 4박 숙박함
답변 제공: npanday 님, 2020년 1월 24일
Good day AF, We thank you for your comments and are are glad to hear that you enjoyed the property and that you enjoyed taking beautiful pictures. warm regards

6/10 - 괜찮아요

Alex 님, Durham, New Hampshire, USA

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Good- Nice property, landscaping, garden, beach, quiet, not crowded, and it is located in the nice part of the island near bunch of National Parks to walk or hike, enjoy Nature, view scenery. Bad- But I can hardly call the resort as "all inclusive". Kitchen regularly runs out of desired food, almost no fruits, salads, and desert. Coffee is really bad, and the bar most of times does not have beer, vine, and most of other beverages. The drinks are served in a tiny portions. So it makes most of visitors to go to a local retail store for buying their own drinks. No entertainment, and no facilities for families with children.
2020년 1월에 7박 숙박함
답변 제공: npanday 님, 2020년 1월 24일
Good day Alex, We thank you for your comments and are glad to hear that you enjoyed the property and the Nature. Your comments regarding food and beverage are send to the department for proper action. regards Npanday

4/10 - 별로예요

Nine 님, Frankfurt

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Essen war kalt und ungenießbar, die Zimmer nicht wirklich sauber die Wände verschmutzt. Nur weil hier ein Strand an dem Hotel ist würde ich lieber dort mal hinfahren, aber das Hotel ist nicht zu empfehlen. Getränke, Wein etc. kann man absolut nicht trinken. Weit versteckt ist das Hotel und es gibt auch nichts in lauf nähe !!!
2020년 1월에 3박 숙박함
답변 제공: npanday 님, 2020년 1월 24일
Good day Nine, We thank you for your comments and apologize for the inconvenience you experienced while at the hotel. Your concerns will be shared with the Departments involved for proper follow-up. regards NPanday

2/10 - 너무 별로예요

Nasseri 님, Virginia and New York

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful food, Understaffed. They ran out off food and drinks all the time. 25 minute wait for pool towels, dangerous gym as the equipment is so outdated that it is a risk using them. Always a wait for everything. False advertising as this resort needs an overhaul. Everyone was dissatisfied and complaining.
2020년 1월에 5박 숙박함
답변 제공: Npanday 님, 2020년 1월 16일
Good Day Mrs Nasseri, We apologize for the inconvenience you experienced during your stay. During your stay we spoke with you and offered you a refund for the unused portion of your stay. When a guest is not happy and we cannot meet his needs we prefer that a guest enjoys their stay on the island on another property.( the policy the hotel has)You decided to stay your entire stay even if you were not happy.. Regarding to the towels: we had one day when it was raining and the towels had to be dried. waiting time was 15 min. The supplier had one day problems with the delivery of supplies and therefore the requested order was delivered late. Your comments were send to the departments for proper action. regards Npanday

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 7박 숙박함
답변 제공: npanday 님, 2020년 1월 24일
thanks For your comments

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es increíble y está en un lugar bello, rodeado de naturaleza y con una cala muy bonita. Ideal para relajarse
2020년 1월에 4박 숙박함
답변 제공: Npanday 님, 2020년 1월 13일
Buen día Gracias por compartir tus comentarios, Nos complace saber que disfrutó de su estadía y que le encantó el hotel y sus alrededores i que podia relajarse. Esperamos darle la bienvenida en el futuro cercano. Que tengas un gran día un cordial saludo NPanday

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2020년 1월에 2박 숙박함
답변 제공: npanday 님, 2020년 1월 24일
Thanks For your comments

8/10 - 좋아요

Goeran

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Npanday 님, 2020년 1월 5일
Good Day Mr Goeran Thank you for rating us high. We are glad that you enjoyed your stay at the Kura Hulanda Lodge and beach Club. We are looking forward in welcoming you back at the hotel in the near future. warm regards

4/10 - 별로예요

Karin

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We are very disappointed on our visit here. We didn't get what was expected from the information on Hotels.com. There was only one pool, not two. There was sand in the pool and we never saw that they cleaned it for almost two weeks. There were bushes growing on the tennis court, so you couldn't play. The shuttle's was not available for our visit, 11 nights, and no bicycle to rent. There was no SPA, and in the gym, there were only two cycles we could use. All the other machines were out of order including the AC. There was no boutique at the hotel. They run out off either gin or tonics all the time. The food was not much to eat for a vegetarian, including the snack at the bar. We had to drag our
2019년 11월에 11박 숙박함
답변 제공: npanday 님, 2020년 1월 24일
Good Day Karin, We thank you for your comments and apologie for the inconvenience while you were at the hotel. Kura Hulanda Lodge has 2 pools one is located in the main area and the other pool is located at the other building surrounded by rooms( the poolview rooms). For the shuttle bus guests should sign up as there is a limited amount of seats ( stipulated by the government based on the amount of rooms that are booked) When guests have special requests during their stay, we inform the Food & Beverage team and they will take special care of their requests. It is unfortunately that they were not aware of your requests. Hoping to have informed you accordingly,, we remain NPanday

4/10 - 별로예요

Claudia

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2019년 11월에 4박 숙박함
답변 제공: Lodge NP 님, 2019년 11월 11일
We apologize for the inconvenience experienced.

8/10 - 좋아요

Daniel 님, Bogota

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The pool needs to be remodelated and the food can be improved, specially snacks, staff is very kind and they keep everything clean
2019년 9월에 4박 숙박함
답변 제공: lodgeNP 님, 2019년 10월 2일
Dear Guest, Thank you for sharing your comments. We are glad to hear that the employees were kind and kept everything clean. Your comments regarding the snacks and food will be handled for proper follow-up. again thanks and warm regards,

6/10 - 괜찮아요

실제 이용하신 고객

2019년 9월에 2박 숙박함
답변 제공: Diana 님, 2019년 9월 13일
Thank you for your feedback. We really do appreciate it. We hope that you had enjoy your stay and are looking forward to welcome you back at our beautiful hotel. With kind regards.

6/10 - 괜찮아요

Andrei

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
It's a nice complex with separate little houses and a lot of trees and flowers. Right on the beach. They have a restaurant a bar and a pool too. The rooms are dirty the towels were dirty too. At the reception we asked if we need to pay for parking and the guy hesitated and looked like he had no idea and in the end he just said yes...And one of his colleagues came and said parking is free. So the guy just said yes without knowing if it is free or not....Overall was a good stay but this place could be so much better if at least they would clean the rooms better.
2019년 8월에 3박 숙박함
답변 제공: lodgenp 님, 2019년 9월 10일
Good day Andrei, We thank you for your comments and are glad to hear that you liked the complex. First of all we would like to apologize for misunderstanding.regarding the parking. Outside guest that are visiting the hotel pay a small entrance fee when visiting the hotel while hotel , they get discount on Food and Beverage and can use the pool and beach while guests that stay in the hotel park free. With regards to the room and towels this was addressed for proper follow-up. Hoping to have informed you accordingly , we remain, Warm regards

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prachtig uitzicht vanuit mijn kamer. Kamer was netjes met een heerlijk bed. Iedere dag kwam de huishoudelijkedienst langs en werd ook de eventuele vuile handdoeken voor schone omgewisseld
2019년 8월에 5박 숙박함
답변 제공: lodgeNP 님, 2019년 9월 5일
Good afternoon, Thank you for sharing your experiences. We are glad to hear that you enjoyed the view. Daily our Housekeeping department refreshes towels this is part of our service the the lodge. We hope you enjoyed your stay and looking forward in welcoming you back in the near future. warm regards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employees are very friendly and courteous . The facilities are clean but could use some updating. The beach was wonderful and the daily cocktails delicious .
2019년 7월에 9박 숙박함
답변 제공: Diana 님, 2019년 8월 12일
Thank you for staying with us. We appreciate your feedback!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay
Nice stay.
2019년 8월에 2박 숙박함
답변 제공: Diana 님, 2019년 8월 12일
Thank you for staying with us. We appreciate your feedback!

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 2박 숙박함
답변 제공: Diana 님, 2019년 8월 12일
Thank you for staying with us. We appreciate your feedback!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 4박 숙박함
답변 제공: Diana 님, 2019년 7월 31일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El televisor nunca funcionó, derrepente mejor deberían sacarlos de las habitaciones ya que al ser un lodge, uno va a "conectarse" con la naturaleza (eso entiendo por concepto de lodge) y el aire acondicionado no funcionaba bien en la habitación.
2019년 7월에 6박 숙박함

8/10 - 좋아요

Stanley

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Redelijk
Het verblijf was redelijk goed. Jammer dat de tuin niet is bijgehouden en de appartement etc erg verouderd is en niet hersteld of bijgehouden. Personeel was vriendelijk en het eten was heerlijk. Uitzicht en strand waren fantastisch.
2019년 7월에 2박 숙박함
답변 제공: ygoilo 님, 2019년 7월 16일
Dear Stanley, Thank you for your stay with us and for sharing your experience with other travelers. Please rest assured we have addressed this with the team to ensure we improve on this.

10/10 - 훌륭해요

Celenia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
I love it it’s the best place to relax,food is a typical curacao food but it’s good and with flavor, love the drinks all inclusive beer and cocktail of the day worked out great, rooms are very clean, gym is old and also hotel is so nice that they need a better management to create night life for customers like events, games, dances and fum stuff that’s the only thing I would love this resort to upgrade anything else is great our bartender mariolie was great and fun, restaurant management was nice, this is the place to go and enjoy beach is amazing, this people make you feel happy. I really hope they get a better hotel management that will love to better the place Bcz this is a gem
2019년 7월에 5박 숙박함
답변 제공: ygoilo 님, 2019년 7월 16일
Dear Celenia, Thank you very much for your review. We are happy to hear that you had a great time. We are looking forward to see you again.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
No water in room being all inclusive I should not have to pay $4 a small bottle and food variety could be better
2019년 6월에 9박 숙박함
답변 제공: Npanday 님, 2019년 6월 19일
Dear Guest, We thank you for your comments. The tab water on the island is world wide known as is one of the best and clean drinkable water.. The island has a desalination plant that refines the salt water into clean drinking water. Should a guest specifically want bottled water these can be purchased. With regards to the food variety, we would appreciate if you can be more specific what you expected so we could assist you with any special request while you were on property. Hoping to get some more detailed info with regards to the food variety you expected, We hereby remain, Warm regards

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 6월에 8박 숙박함
답변 제공: npanday 님, 2019년 6월 14일
Dear Guest, We are sorry that you rated us low. Can you provide us some details with regards to your dissatisfaction during your stay so we can address these accordingly. Our apologies and warm regards

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 3박 숙박함
답변 제공: npanday 님, 2019년 5월 28일
Good day, We do not see any comment on your review.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 5월에 5박 숙박함
답변 제공: Yg 님, 2019년 6월 13일
Thanks for sharing the score, but we would like to know more details about your review. Regards,

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
You get value for your money considering what you are paying for. The location is one of the best on the island. The hotel is in need of maintenance but the views and staff compensate for that.
2019년 5월에 2박 숙박함
답변 제공: ygoilo 님, 2019년 5월 27일
Dear Guest, Thank you very much for your review. We are looking forward to see you again. We are happy to hear a sincere opinion of us. Regards,

10/10 - 훌륭해요

실제 이용하신 고객

2019년 5월에 3박 숙박함
답변 제공: Npanday 님, 2019년 5월 6일
Dear Guests, We would like to thank you for rating us very high and are glad that you enjoyed your stay. Looking forward in welcoming you back in the near future. Warm regards

6/10 - 괜찮아요

kara

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location has potential. Lacks food & upgrade
This hotel is situated in a great location of westpunt. You can snorkel right off the beach. The waterfront villas are designed for luxury but dated and need some upgrades. The staff here are very helpful and super nice. Our only complaint is the food and beverage department. The bar frequently ran out of wine, rum, vodka.... all the main drinks. Most times did not replace til next day. The buffet lacks variety and fresh food. Usually stewed meat, white rice or plain pasta (no sauce for the pasta even). They don’t offer any ketchup or condiments either. The “snacks” that they offer was misleading. The bartender had the snacks (usually) croquettes on lock down behind the bar and gave out 2 pieces per person. We went to the supermarket and bought some wine and snacks for our room so we didn’t have to go hungry.
2019년 4월에 4박 숙박함
답변 제공: LodgeNP 님, 2019년 4월 22일
Dear guest, First of all we would like to apologize for the inconvenience you experienced while at our hotel. The hotel is indeed a great location for snorkeling and diving. We thank you for your feed back and concerns regarding our Food & Beverage department and will pass your comments for proper follow-up and action, Thank you again for your feedback . Warm Regards, Npanday

2/10 - 너무 별로예요

JUAN 님, Colombia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Creo que no hay peor experiencia en un hotel que la que vivimos en éste. La comida del hotel no es mala es pésima, todos los días es lo mismo asi que es todo un sacrificio siquiera pensar en las horas de las comidas. El plan todo incluido es una mentira ya que ni el agua es incluida. Con respecto a los snakcs nos salieron con seis pedazos de nachos para 4 personas y los demas dias que llegabamos supuestamente se habian acabado. A decir verdad el costo del hotel para lo que incluye nada que ver. Se resalta de forma positiva la buena atencion de los empleados.
2019년 4월에 4박 숙박함
답변 제공: LodgeNP 님, 2019년 5월 3일
Buenos días, señor Juan Ante todo, nos gustaría pedir disculpas por los inconvenientes que ha experimentado. Todos los invitados que lleguen reciben una carta de bienvenida donde pueden comunicarse con un Gerente de turno para cualquier consulta o queja. Desafortunadamente, no se reunió para que podamos abordar sus inquietudes mientras aún estaba en la propiedad. Además, nos hubiera gustado conocer algunos comentarios más detallados con respecto a las opciones de comida y sugerencias, y deberíamos haber tenido una solicitud especial que podríamos haber procesado mientras todavía estaba en el hotel. Una vez más, le pedimos nuestras más sinceras disculpas y nos gustaría recibir sus comentarios detallados. Puede ponerse en contacto con Nirmala llamando al +5999 839360 con la esperanza de saber de usted y desearle una estancia agradable en la isla. Saludos cordiales .

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was wonderful. The rooms were excellent. It was very quiet in the evenings since the resort was operating at low capacity.
2019년 3월에 3박 숙박함
답변 제공: ygoilo 님, 2019년 4월 3일
Thank you for sharing your feedback regarding your stay! and Thank you for staying at Kura Hulanda Village and Spa, we hope that you will consider us for your next trip!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very friendly people, very friendly!! The give you all the attention you need or want. Special table with the birthday of my wife with flowers.....et cetera.What a surprise!!
2019년 3월에 2박 숙박함
답변 제공: ygoilo 님, 2019년 4월 3일
Dear Guest, Thank you very much for your review. We are happy to hear that you had a great time. We are looking forward to see you again.

10/10 - 훌륭해요

holly 님, coquitlam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i went to this resort mainly for the diving. the resort is slowly getting back to what it used to be. The staff are amazing.. Aldrin! thanks for everything you did for me. they are friendly helpful, and kind. the staff are what make this place, the place i would come back to.
2019년 3월에 14박 숙박함
답변 제공: ygoilo 님, 2019년 3월 20일
Hi Holly! thanks for let us know your experience. You are more than welcome the next time. We hope to see you soon. Regards, Yoyce Goilo Sales Manager

6/10 - 괜찮아요

Andrew 님, New Baltimore, MI

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Where to start, the facility has a lot of potential, that being said, I think they stop putting money into it years ago. When it rains, the water shorts out the electrical so we went half a day without power in our room. The ceiling fan never worked. A hairdryer was on the list of amenities, not only did they want a $50 deposit for the hairdryer but it also had US plug and no fitting adapter as all outlets were standard euro style outlets. They did sell us adapters but would only work for cell phone chargers. There is only one restaurant and the food was sub-par to put it nicely. The bar frequently ran out of select drinks, especially the blue Curacao which ironically is made on the island and one would think it should be easy to find and keep in stock. The pool is not well maintained. The grounds are not well maintained except for right by the lobby. Three things I can say are nice, the beach is beautiful, the snorkeling/scuba right off the beach is very nice, and the housekeeper Debra was amazing. Overall not horrible, but will not recommend to friends. Not nearly as nice as what we have seen at similarly priced “all-inclusive” resorts in the Caribbean.
2019년 3월에 5박 숙박함
답변 제공: ygoilo 님, 2019년 4월 4일
Dear Andrew, First, I want to thank you for your review. We appreciate your valuable feedback as it helps us identify the areas, so we can improve the guest experience. Regards, Yoyce Goilo - Sales Manager

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
sin duda un lugar con enorme potencial, una playa envidiable, un paisaje único. falta personal para mantenerlo y una inversión para actualizarlo. el personal amable. Lo que si cambiaría es la comida, fue decepcionante pagar por un all inclusive y tener que salir a buscar comida afuera.
2019년 3월에 4박 숙박함
답변 제공: LodgeNP 님, 2019년 3월 9일
Thank you for your feed back.we will pass your feed back to the concerned departments for proper actions.