Wonderful staff— Graciela welcomed us with a smile and made sure we received our Expedia VIP benefits. She was also of great help when I developed altitude sickness (the hotel has onsite oxygen). Veronica was wonderful in allowing us to feed Kiki, the resident baby alpaca, and took such great care of him. And the restaurant staff: Roy, Yuliana, Cesar, the chefs, and everyone there were just great in delivering excellent customer service.