I can't say enough about how excellent this hotel is!! The location is perfect and the staff are incredible. Yes, it's in a busy location, but the street noise didn't bother us at all. It sits right on the Plaza de Armas and is surrounded by great restaurants and shops. The staff did everything they could to make sure we were comfortable and had everything we needed. I'm sorry I didn't get the names of the people working reception (there were two ladies and one man) because they were all wonderful - they called taxis for us to/from airport and train station, held our luggage during our two separate stays, and even called a tour company for me to confirm our tour reservation. The free breakfast buffet was good and the hotel restaurant was very good and reasonably priced. Finally, a big shout out to the housekeeping staff - the room/bathroom (as well as all of the hotel) was so clean, and toiletries and a hair dryer were provided in the room.
We really enjoyed our stay at this hotel. We definitely would stay here again and would highly recommend it to anyone planning to travel to Cusco!