We noticed the mixed reviews for this hotel and couldn't really understand the negative ones, based on our experience. The staff were extremely friendly and helpful. The rooms are a bit small, with limited storage space for suitcases/clothes. That's probably because most people are only in Aguas Calientes for a very brief stay to see Machu Picchu. It was fine for us. When some other folks came in we thought at first it would be noisy, but didn't hear them again. The room was comfortable, with plenty of hot water. The norm in much of Peru is to have no heater in the rooms, which means people would tend to close the window to warm it up. There was a musty smell when you closed the windows, but we live in a tropical climate so consider that normal. Others might find it a bit off-putting. The bed was very comfortable. Some packages include dinner, and their food is very good, And they start breakfast very early in the morning, so folks can catch the early train to MP. Staff brought our suitcases down the hill to the train station for us when we were leaving, which is a nice touch. Probably the biggest problem is that they need to give better directions on arrival. You end up wending your way through the market up a hill, which in our case was while it was raining. Without getting directions from a local, we would have never found it. Considering how expensive other places are, we found this to be a terrific alternative for our purposes.