스위트, 킹사이즈침대 1개 | 객실에서 보이는 전망

힐튼 산타페 버팔로 선더 여행 후기

4 out of 5
힐튼 산타페 버팔로 선더
20 Buffalo Thunder Trl, Santa Fe, NM

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 485개" "
평점 8 - 좋아요. 1005개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 116개" "
평점 4 - 별로예요. 1005개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 57개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Andrea

출장 여행
Chair was torn and old in my room. Smelled like smoke
2024년 4월에 1박 숙박함

8/10 - 좋아요

Krista

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and clean. Love the environment and the staff was very friendly.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Theresa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 1박 숙박함
답변 제공: DW 님, 2024년 4월 22일
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 - 훌륭해요

Alvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would love to stay again
2024년 3월에 1박 숙박함
답변 제공: DW 님, 2024년 4월 22일
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 - 훌륭해요

REBECCA

연인과의 여행
Clean southwest flair rooms and quiet. Restaurants, shopping, spa and entertainment on the property.
2024년 4월에 4박 숙박함
답변 제공: Danika 님, 2024년 4월 17일
We greatly appreciate your wonderful review! It's truly rewarding to know that your experience with us was exceptional. Ensuring your satisfaction remains our utmost priority, and we can't wait to have you back for another outstanding stay in the future!

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is beautiful. The room itself was nice in that it kept with the overall aesthetic. The furniture seemed high quality. But the average room size wasn’t impressive. We only stayed one night but we enjoyed it. The bathroom was good size and very nice looking and clean. We got breakfast at the Starbucks downstairs which was satisfying. The danishes were really delicious.
2024년 4월에 1박 숙박함
답변 제공: Danika 님, 2024년 4월 15일
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our property beautiful and that you appreciated the overall aesthetic of your room, as well as the high-quality furniture. While we understand your feedback regarding the room size, we're pleased to hear that you still enjoyed your stay. It's wonderful to know that you found the bathroom spacious, clean, and visually appealing. We're also glad you enjoyed your breakfast at our Starbucks outlet, especially the delicious danishes! Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Jada

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Danika 님, 2024년 4월 8일
We greatly appreciate your wonderful review! It's truly rewarding to know that your experience with us was exceptional. Ensuring your satisfaction remains our utmost priority, and we can't wait to have you back for another outstanding stay in the future!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfort stay, very clean and quiet
2024년 3월에 2박 숙박함
답변 제공: Danika 님, 2024년 4월 3일
Thank you for your positive feedback! We're thrilled to hear that you had a comfortable and enjoyable stay with us. We appreciate your kind words about the cleanliness and quietness of our accommodations. It was a pleasure to host you, and we look forward to welcoming you back for another great experience in the future!

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a great, calm getaway!
2024년 3월에 3박 숙박함
답변 제공: Danika 님, 2024년 4월 2일
Thank you for your amazing review! We are pleased to hear that you had a wonderful and relaxing trip. We hope to see you again on your next getaway!

10/10 - 훌륭해요

Anel

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet was clogged when we got there. Lighting could be better.
2024년 3월에 1박 숙박함
답변 제공: DW 님, 2024년 4월 2일
Thank you for your feedback. We apologize for the inconvenience with the clogged toilet and lighting in your room. We'll address these issues promptly. We appreciate your understanding and hope to welcome you back for a better experience in the future.

10/10 - 훌륭해요

Terri

2024년 3월에 1박 숙박함
답변 제공: DW 님, 2024년 4월 22일
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

8/10 - 좋아요

somer

2024년 3월에 1박 숙박함
답변 제공: Danika 님, 2024년 3월 28일
Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very relaxing didn’t have to leave the property unless you wanted to.
2024년 3월에 2박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 20일
Hello Joan, Thank you for the great rating here on your stay with us. We are happy to read your comments about how relaxing it was for you. We look forward to seeing you again!

10/10 - 훌륭해요

Lisa 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 20일
Thank you for the great score here Lisa!Come back soon!

10/10 - 훌륭해요

PAOLA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice big hotel with casino. 16 minutes away from downtown.Rooms were clean but out of date with chairs scraped. Friendly staff
2024년 3월에 2박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 20일
Hi Paola, Thank you for the feedback. Yes, we are getting ready for new chairs soon!Hope to see you again sometime-Regards, Jason Schliening

10/10 - 훌륭해요

Jorge F 님, Colleyville

2024년 2월에 3박 숙박함
답변 제공: Danika 님, 2024년 3월 28일
Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience during your stay. It's wonderful to know that everything met or exceeded your expectations. We appreciate your kind words and recommendation. We look forward to welcoming you back again soon for another exceptional stay!

8/10 - 좋아요

Nicole 님, Farmington

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super gorgeous place to stay. Only I wished the arcade would stay open later. And the gift shops as well. My kid had a bad stomach ache and we needed something from the gift shop but it was closed.
2024년 2월에 1박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 6일
Hi Nicole, Thank you for the feedback here. We may look at the later hours for the arcade and sorry to hear of you child's upset stomach. Hopefully recovered ok--Regards, Jason SchlieningHotel General Manager

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 6일
Hi Jennifer, Thank you for staying with us. We certainly strive for a '5 out of 5' score. We certainly hope you'll visit us again sometime soon. Regards, Jason Schliening Hotel General Manager

10/10 - 훌륭해요

Nicholas 님, Albuquerque

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities.
2024년 2월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We wanted to extend our sincerest gratitude for taking the time to share your recent experience with us at Buffalo Thunder. Your feedback is invaluable to us, and we're thrilled to hear that you had a wonderful stay.We can't wait to welcome you back again soon for another memorable experience. Should you have any further comments or requests, please don't hesitate to reach out. Until then, safe travels!Warm regards,Danika WrightRevenue ManagerBuffalo Thunder

10/10 - 훌륭해요

Michelle

2024년 2월에 1박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 20일
Hi Michelle, Thank you for the great score here! Hope to see you again sometime

10/10 - 훌륭해요

Derek 님, Fairfax

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice place to stay about 12 miles outside of Downtown Santa Fe. Very clean and comfortable. Only two drawbacks. Room fid not have kitchenette which I did not necessarily need on this trip but normally do. Also, only one way in/out of building. I chose a room on a far end and got lots of steps “coming and going”. I would stay here again! 🤓
2024년 2월에 5박 숙박함
답변 제공: dw 님, 2024년 2월 26일
Thank you for sharing your recent experience at Buffalo Thunder with us. We're delighted to hear that you had a wonderful stay. Next time you are here, if you stay in the Spa wing you can park behind the resort and exit on the 2nd floor. It cuts down on some of the steps, but you are correct, our property is very spread out. We apologize for any inconvenience regarding the lack of kitchenette in our accommodations. However, we'd like to offer an alternative solution: the Homewood Suites next door features kitchens in their property and still provides access to our amenities. We hope this option proves helpful for your next visit. We look forward to welcoming you back soon!Thank you,Danika WrightRevenue Manager

10/10 - 훌륭해요

DANIELA

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice! Beautiful!!!
2024년 2월에 1박 숙박함
답변 제공: dw 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 - 훌륭해요

Leticia

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
All is great!!😊
2024년 2월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

8/10 - 좋아요

Mario

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff was rude from check in to check out
2024년 1월에 1박 숙박함
답변 제공: dw 님, 2024년 2월 26일
Thank you for taking the time to provide feedback on your recent stay at Buffalo Thunder. We're glad to hear that you had a positive experience overall. However, we're truly sorry to learn about your experience with our staff. Providing exceptional service is a top priority for us, and we apologize if this was not reflected during your visit. Rest assured, we will address this issue internally to ensure that all guests receive the warm and courteous service they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 - 훌륭해요

Cody

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great indoor pool and hot tub.
2024년 2월에 3박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel. Glad the indoor pool and hot tub were such a hit! We're eagerly looking forward to your next visit!

10/10 - 훌륭해요

Eric

2024년 2월에 1박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 20일
Hi Eric, Thank you so much for the great score here. Hope to see you again soon!

10/10 - 훌륭해요

Dean

2024년 1월에 1박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 20일
Hi Dean, Thank you for the 5 out of 5 score!Come back soon!

8/10 - 좋아요

Josiah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite a ways outside of Santa Fe. Limited amount of restaurants in the Casino. Best Nreakfast was at Iguana Cafe. Indoor pool and gym was amazing, heated indoor pool was great for the kids.
2024년 1월에 2박 숙박함
답변 제공: DW 님, 2024년 2월 26일
Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you enjoyed the amenities like our indoor pool and gym, and that the heated pool was a hit with the kids. We apologize for any inconvenience regarding the distance from Santa Fe and the limited dining options in the casino. Your input is valuable to us as we continuously strive to improve our guest experience. We're delighted you had a positive overall experience, and we hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 - 좋아요

Norma

2024년 1월에 1박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2024년 3월 20일
Hi Norma, Thank you for staying with us. If you have any further feedback, please let us know. Regards, Jason Schliening

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the area and appreciate being able to take my fur baby!
2023년 12월에 4박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel! We love having the option to accommodate pets as well, we fully understand they are family too! We're eagerly looking forward to your next visit!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 - 훌륭해요

Chris Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only complaint was the staff at the restaurant in the Casino was rude and it took forever to get seated.
2023년 12월에 5박 숙박함
답변 제공: DW 님, 2024년 2월 26일
Thank you for taking the time to provide feedback on your recent stay at Buffalo Thunder. We're glad to hear that you had a positive experience overall. However, we're truly sorry to learn about your experience with our staff. Providing exceptional service is a top priority for us, and we apologize if this was not reflected during your visit. Rest assured, we will address this issue internally to ensure that all guests receive the warm and courteous service they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 - 훌륭해요

felix

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was enjoyable
2024년 1월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I left my credit card at the front desk and they called me right away in my room. Fixed the stress i was feeling.
2024년 1월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
Thank you for taking the time to share your experience with us. We're pleased to hear that our team was able to promptly address the situation with your credit card and alleviate any stress you were feeling. Ensuring our guests' peace of mind is a top priority for us, and we're delighted to have met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another excellent stay in the future!

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was able to go right to a concert and then right back to room.
2024년 1월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We truly value your positive feedback about the hotel! Providing a safe and enjoyable concert experience for our guests is a top priority for us, and we're grateful for the opportunity to do so responsibly. We can't wait to welcome you back for your next visit!

10/10 - 훌륭해요

Joe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 - 훌륭해요

debra m

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Hotel and Casino
I have been coming to the Buffalo Thunder since 2009, annually when I visit my Aunt in Santa Fe. We always stay at the Buffalo Thunder as it is a beautiful hotel, very clean and the casino is great.
2024년 1월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
Thank you so much for your continued loyalty and for choosing Buffalo Thunder as your home away from home during your visits to Santa Fe! We're thrilled to hear that you've consistently enjoyed your stays with us since 2009. Your kind words about our hotel's cleanliness and the enjoyable experience at our casino mean a lot to us. We strive to provide exceptional service and a welcoming environment to all our guests, and we're delighted to have earned a 10/10 rating from you. We look forward to welcoming you back for many more wonderful stays in the years to come!

6/10 - 괜찮아요

Thalia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We sincerely value your positive feedback about the hotel! We eagerly anticipate your next visit!

10/10 - 훌륭해요

Victoria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We sincerely value your positive feedback about the hotel! We eagerly anticipate your next visit!

10/10 - 훌륭해요

Gabrielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We sincerely value your positive feedback about the hotel! We eagerly anticipate your next visit!

6/10 - 괜찮아요

Venkoji Kiran 님, Frisco

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff is super rude
2023년 12월에 4박 숙박함
답변 제공: DW 님, 2024년 2월 26일
Thank you for taking the time to provide feedback on your recent stay at Buffalo Thunder. We're glad to hear that you had a positive experience overall. However, we're truly sorry to learn about your experience with our staff. Providing exceptional service is a top priority for us, and we apologize if this was not reflected during your visit. Rest assured, we will address this issue internally to ensure that all guests receive the warm and courteous service they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

2/10 - 너무 별로예요

Hector

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Toilet issue
Had a problem with the toilet had to go to the lobby every time we had to use the restroom also found a bug inside the room
2023년 12월에 5박 숙박함
답변 제공: DW 님, 2024년 2월 26일
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the toilet in your room and for the presence of a bug. It's concerning to hear as these issues were not reported during your stay. This falls below the standards we strive to maintain for our guests, and we take your feedback seriously. Rest assured, we will address these issues promptly with our maintenance and housekeeping teams to ensure they are resolved and do not occur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. If you have any further concerns, please do not hesitate to reach out to us directly.

2/10 - 너무 별로예요

Hector

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Muy caro para el servicio que recibes
Nuesto baño nunca funciono tuvimos que bajar al lobby cada vez que queriamos usar el baño. Pedi atencion en front desk 4 dias seguidos y nunca pudieron resolver la situacion ademas de que nunca fueron serviciales y en ocasiones groseros. Nunca pudieron cambiarme de cuarto y me ofrecieron $100 por la situacion cuando reserve 6 habitaciones por cuarto noches. Tambien encontramos animales dentro de la habitacion.
2023년 12월에 2박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We appreciate your feedback regarding your recent stay with us. We take all guest concerns seriously and strive to address them promptly and effectively. However, we must respectfully clarify that our records indicate no reports matching the issues you've described. We sincerely apologize if there were any inconveniences during your stay, and we encourage guests to reach out to our front desk immediately so we can swiftly resolve any issues. Please know that honesty and transparency are fundamental values in our operations, and we are committed to providing the best possible experience for all our guests. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.

6/10 - 괜찮아요

Steve

연인과의 여행
좋아요: 청결 상태
2023년 12월에 5박 숙박함
답변 제공: DW 님, 2024년 2월 26일
We sincerely value your positive feedback about the hotel! We eagerly anticipate your next visit!

10/10 - 훌륭해요

Rodney

Need more elevators one on each end of building
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 30일
Thank you for sharing with us!

6/10 - 괜찮아요

fengxian 님, Mckinney

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
no breakfast
2023년 12월에 4박 숙박함
답변 제공: Jason Schliening-Hotel General Manager 님, 2023년 12월 28일
Hello Fengxian, Sorry we missed the breakfast opportunity with you. We do have a Starbucks and Iguana Cafe for our breakfast options here at the Hilton Buffalo Thunder Resort. Hope to see you possibly again in the future. Regards, Jason Schliening