로비 라운지

어로프트 프리스코 여행 후기

3 out of 5
어로프트 프리스코
3202 Parkwood Blvd, Frisco, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 552개" "
평점 8 - 좋아요. 1000개 이용 후기 중 254개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 106개" "
평점 4 - 별로예요. 1000개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 41개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Ronald, it's wonderful to hear that everything was exceptional during your stay at Aloft Frisco. We strive to deliver a positive experience to all our guests and we are elated that we succeeded in meeting your expectations. We look forward to hosting you again soon.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff provided excellent customer service and were attentive to our needs
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Mary, it's splendid to hear that you experienced top-notch service from our team members at Aloft Frisco. They'll be delighted to know they meet your needs exceptionally. We eagerly anticipate your return for another excellent stay.

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Justin, thank you for choosing Aloft Frisco and sharing your rating. We're delighted to know that your stay met expectations. Your satisfaction is our greatest reward. We hope to have you again with us in the future.

4/10 - 별로예요

Ratana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
definitely not as nice as the photos look.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Ratana, it's disappointing to hear your expectations were not fulfilled during your recent stay. We strive to present a genuine representation of our property in photos and regret if this was not your experience. We'll certainly take your feedback into account to ensure future guests' satisfaction. We hope you will consider giving us another chance to improve your impression.

8/10 - 좋아요

Brian

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Brian, thank you for choosing Aloft Frisco and leaving a rating. We appreciate your feedback and we're glad that you had a satisfactory stay. We are constantly working on providing an even better experience for our guests and your rating helps us a great deal with that. We look forward to welcoming you back for an even better stay on your next visit.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, great staff
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Mary, we're thrilled to hear about your excellent experience at Aloft Frisco. It's heartening to know you enjoyed our well-maintained surroundings and found our team members exceptional. We truly appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Tanya, thank you for your top rating of Aloft Frisco. It's wonderful to hear that your stay with us merited a perfect score. We value your feedback and hope to welcome you back in the future for another exceptional experience.

10/10 - 훌륭해요

Rodney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Rodney, it's great to see that you had an enjoyable visit at Aloft Frisco. The whole team works hard to provide a fantastic experience, so your lovely feedback is truly appreciated. We hope to welcome you back on your next trip.

10/10 - 훌륭해요

Amberly

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smooth and easy check-in.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Amberly, it's wonderful to hear that your check-in process at Aloft Frisco was seamless and straightforward. We aim to provide expedient service to all our guests and glad to know we hit the mark with you. We hope to welcome you back in the future.

10/10 - 훌륭해요

Rafael Ballesteros

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and simple to check in and out
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Rafael, thank you for sharing your positive review. We're delighted to know that Aloft Frisco provided you with an effortless experience. It's wonderful to hear about the ease of your check-in and check-out process. We value your feedback and are looking forward to your next visit with us.

10/10 - 훌륭해요

Anzu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Anzu, thank you for your top-rated review of Aloft Frisco! We're thrilled to see you had a great experience with us. We look forward to your next visit.

10/10 - 훌륭해요

Melanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super friendly. Nice, clean, comfortable hote!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Melanie, it's wonderful to know that you found the Aloft Frisco to be tidy and satisfying to your comfort needs. We're delighted that our team members exceeded your expectations with their friendliness. We sincerely appreciate your positive feedback and look forward to seeing you again on your next visit.

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was clean and the staff was nice!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Sharon, it's terrific to hear you had a positive experience at Aloft Frisco. We're glad you found our hotel to be neat and appreciated the friendliness of our team members. We hope to welcome you back in the near future.

10/10 - 훌륭해요

kamyar 님, washington

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very courteous and helpful staff made my stay enjoyable.
2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Kamyar, we're ecstatic you had such an enjoyable experience at Aloft Frisco. Knowing that our phenomenal team played a pivotal role in your stay is rewarding. We hope to offer you the same courteous and accommodating service during your next visit.

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Jordan, thank you for your rating! We're delighted that your experience at Aloft Frisco was a great one. We appreciate your support for our hotel and hope to see you again soon.

2/10 - 너무 별로예요

Kandice 님, Arlington

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was under remodel during our stay.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Kandice, we understand that renovations during your stay may have inconvenienced you. We aim towards constant improvement for our guest experiences and sometimes this involves updates to our facility. Your patience and understanding are much appreciated and we look forward to the opportunity of serving you again in the future, where you can experience our refreshed features firsthand.

10/10 - 훌륭해요

Lynne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk was very friendly!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Lynne, it's wonderful to hear that you found the team members at the front desk of Aloft Frisco to be very amicable. We pride ourselves on our commitment to excellent service, so your comments are greatly appreciated. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jackie

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Jackie, thank you for your rating! It's wonderful to know you had a fantastic experience at Aloft Frisco. Our team appreciates your positive feedback. We hope to have the opportunity to welcome you back on your next trip.

6/10 - 괜찮아요

Matthew

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
We appreciate the feedback, Matthew.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Patti

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gathering space in the lobby was excellent for our crew who was attending the FCS Championship. The rooms were spacious, comfortable, and clean.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Patti, it's truly rewarding to hear that the communal area in the lobby at Aloft Frisco served as a wonderful meeting spot for your group while attending the FCS Championship. We're pleased your stay was enhanced by our ample, cozy, and immaculate rooms. We look forward to welcoming your crew back for any future events.

10/10 - 훌륭해요

Dustin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Dustin, thank you for choosing to stay at Aloft Frisco. We're delighted to know your experience was exceptional. Your perfect score means a lot to us and we look forward to the opportunity of welcoming you back in the future.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
David, thanks for choosing Aloft Frisco. It's wonderful to know your stay was nothing short of a top score. We value such positive feedback from guests like you. Do visit us again for another great experience!

10/10 - 훌륭해요

Frode

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Frode, thank you for taking the time to leave a rating for Aloft Frisco. We appreciate your support and are thrilled to see your positive experience with us. We hope to welcome you back soon for another stellar stay. Safe travels!

8/10 - 좋아요

chandrashekar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it is clean place well maintained inside. Very cramp chick in place front desk no proper food. no breakfast ok place very high price for that place not worth it No bathtub only standing shower. water was cold i will not stay there again too much money for that place not worth it tehre are better places
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Chandrashekar, thank you for taking the time to share your experience. It's certainly disheartening to discover the property didn't exceed your value expectations. We sincerely apologize for any inconveniences with the check-in process and the amenities like what we offer for food for breakfast as well as at the bar in our establishment. Your feedback on water temperatures during your stay will be valuable as we continuously strive for improvements. We hope you will consider giving us another opportunity to provide a more satisfactory stay in the future.

10/10 - 훌륭해요

Rosa

Excelent service
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Rosa, thank you for your kind feedback. We're thrilled to hear you found the service at Aloft Frisco excellent. Our team members always strive to provide top-notch service to our guests. We're looking forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Sorhaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Sorhaya, it's wonderful to hear you considered your time at Aloft Frisco as excellent. We genuinely appreciate your feedback. We would be delighted to have you back again in the future.

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Frisco A loft
Nice place Great location
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Thank you for taking the time to leave us a 8/10 rating, Richard!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Aloft Frisco.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Aloft Frisco appreciates the time taken to rate us. It's delightful to know that your experience matched your expectations. We're eager to host you again in the future. Thank you for your trust in our hotel.

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Thanks for sharing this perfect rating, Carlos!We're thrilled to hear you enjoyed your stay at Aloft Frisco! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

Cruz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay, they offer a free shuttle within 5 miles. And that by its self saved a good amount on Uber for short look arounds. Felt safe walking around and felt safe walking within that 5 mile perimeter as well. Shops, food, bars, late night $6 Uber to in n out. It was a great stay.
2023년 11월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Cruz, it's uplifting to hear that you had an amazing stay at Aloft Frisco. Our complimentary shuttle service sure is a handy perk! We're glad you felt secure both at our hotel and the nearby surroundings. It sounds like you took full advantage of the vibrant local dining and shopping scene as well. Next time you're in the area, we hope to welcome you back for another great stay.

10/10 - 훌륭해요

greg

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love this place
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Thank you for the great rating, Greg!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Aloft Frisco! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Treona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really really nice trip. Just didn't like the dark/dim hallways.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 30일
Treona, it's wonderful to hear you had an enjoyable stay at Aloft Frisco. We appreciate your comment on the lighting in the hallways and will definitely consider it for future improvements. We look forward to serving you again soon.

6/10 - 괜찮아요

Carla

좋아요: 청결 상태, 직원 및 서비스
Overall the stay was comfortable. The staff was very friendly! But we only got 1 water bottle for 3 adults. The room was oddly organized. There was not a chair to comfortably sit on only an office chair. There was a bench but it was placed under the TV. So in order to watch the tv we had no choice but to sit on the bed. It was an odd layout. This room would be good for those who only need a room to sleep in.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Carla, thank you for your feedback about your experience. It's great to hear our team members made a positive impression, yet we regret to learn that certain aspects of your visit weren't ideal. We note your comments about the room's layout and availability of water and will take them into careful consideration for future enhancements. We look forward to delivering a smoother stay next time.

10/10 - 훌륭해요

Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Alexis, thank you for your wonderful feedback. We are overjoyed to hear you loved everything at Aloft Frisco. Your satisfaction is paramount and we're pleased to see we exceeded your expectations. We can't wait to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Gena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This A Loft was beautiful, our room was great. I cannot wait to stay there again.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Gena, we're delighted to hear you enjoyed your time at Aloft Frisco. It's wonderful you found your room accommodating and are looking forward to staying with us again. Your kind words are greatly appreciated and we're eagerly anticipating your return.

10/10 - 훌륭해요

Tamyla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will definitely stay here again
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Tamyla, it's wonderful to hear that your stay at Aloft Frisco was memorable enough to prompt a return visit. We're eagerly awaiting your next stay with us.

10/10 - 훌륭해요

Courtney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tried and True
As always the Aloft does not disappoint!!
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Courtney, it's wonderful to hear that you continue to have great experiences at Aloft Frisco! We're incredibly pleased that we consistently meet your expectations and aim to keep it that way. Looking forward to welcoming you back on your next visit.

10/10 - 훌륭해요

tameta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the staff i was a great stay
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Thank you for sharing this wonderful review, Tameta!We are very pleased to hear that you had an enjoyable experience at Aloft Frisco! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

10/10 - 훌륭해요

Nicaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Thank you for the fantastic rating, Nicaya!We strive to make all of our guests feel welcome and relaxed during their time at Aloft Frisco! We can't wait to see you again soon.

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location. Room was made up everyday which was very nice.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
Barbara, we're thrilled to hear that you enjoyed the strategic location of Aloft Frisco. It's great to know that our daily room cleaning met your expectations and added to the comfort of your stay. We appreciate your feedback and look forward to welcoming you back to Aloft Frisco in the future.

2/10 - 너무 별로예요

Agam

Heater wasn’t working
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
We appreciate the feedback, Agam.We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Dion 님, McKinney

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 11일
Thank you for the wonderful rating, Dion!It's fantastic you enjoyed your time at Aloft Frisco so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 - 좋아요

Jan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really comfortable place only problem was that tv didnt work but everything else
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 20일
Jan, we appreciate your feedback. It's fantastic to hear you found comfort at Aloft Frisco. Our team members apologize for any inconvenience experienced with the television in your room. We have shared this with the necessary parties to ensure a thorough check on our tech amenities moving forward. Looking forward to providing you with an even more enjoyable stay next time.

10/10 - 훌륭해요

PEDRO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Pedro, it's wonderful to hear that you had a fantastic stay at Aloft Frisco! We strive to provide an enjoyable experience for our guests, so we're thrilled your visit met that standard. We eagerly anticipate your next visit!

10/10 - 훌륭해요

Carlos Avila

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great stay at Aloft in Frisco. Love the modern sleek decorations of the lobby, clean rooms, bed was excellent, the staff was super friendly and close to great restaurants. I really enjoyed my stay....
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 16일
Carlos, thank you for sharing your excellent experience at Aloft Frisco. We're thrilled to hear you appreciated our contemporary aesthetics and spotless rooms, with special mention of our comfortable beds. It's also great that our team members contributed positively to your stay and that you enjoyed the nearby dining options. Your satisfaction is our reward and we look forward to welcoming you back soon!

10/10 - 훌륭해요

JEENA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at this hotel
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 16일
Jeena, it's wonderful to hear that you enjoyed your stay with us at Aloft Frisco. We dedicate ourselves to ensuring all guests have a delightful visit and your feedback showcases that our efforts are working. We hope to provide another great experience on your next visit.

10/10 - 훌륭해요

Christina K

Great rooms and service
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 10일
Christina, it is a joy to hear that you enjoyed your stay with us at Aloft Frisco. Our team members work hard to provide the best service and accommodations. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Imran 님, Orange Park

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My recent stay at this property fell short of my expectations for a comfortable experience. I encountered numerous issues during my visit, one of which was the ongoing construction that disrupted my sleep early on a Saturday morning. Additionally, the TV in the bedroom had significant volume issues; even at maximum volume, it was barely audible. The bathroom lacked an exhaust fan, causing unpleasant odors to linger in the unit. Upon check-in, there was a technical hiccup with the credit card machine, requiring the staff member to kneel down lower cycle the machine. The property was clean, they did let me check in early but given the other drawbacks, I'm afraid I won’t be staying here again.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 9일
Imran, it's unfortunate that your recent stay was not up to your expectations. We understand there were disturbances due to construction and equipment challenges on-site. Please know that the comfort and convenience of guests is a priority, and we've taken note of your feedback as we continuously aim to improve our guests' experience. Our team member's attempt to resolve the card machine issue demonstrates this commitment.It's good to hear that the cleanliness of our property met your standards and that we were able to accommodate an early check-in for you. We do hope despite your current sentiments, that you might reconsider staying with us in the future as we continue to strive for a more seamless guest experience.

10/10 - 훌륭해요

Shellese

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 8일
Thanks for the outstanding rating, Shellese!We're delighted your time at Aloft Frisco was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 - 너무 별로예요

Calvin

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Calvin, it's concerning to learn about your recent experience with us. We aim to provide our guests with a delightful stay, and we're sorry to hear that we fell short of your expectations. We hope you give us a chance to improve upon this experience in the future.