조감도

베스트 웨스턴 플러스 애디슨/댈러스 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 419개" "
평점 8 - 좋아요. 1005개 이용 후기 중 309개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 128개" "
평점 4 - 별로예요. 1005개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 77개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

jin ki

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Andy Patel 님, 2019년 12월 18일
Dear Jin Ki, Thank you very much for your feedback and hope we can see you back in the Metroplex. Happy Holidays!

8/10 - 좋아요

Kristin HS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was peaceful very comfortable also very clean Breakfast was awesome but lounge was so tie
2019년 1월에 1박 숙박함
답변 제공: Kristin 님, 2019년 2월 6일
Kristin thank you so much for your review. I will definitely share this feedback with my staff.

10/10 - 훌륭해요

Ahram

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
대체적으로 만족합니다.
친절하고 좋았습니다. 하지만 아침은 매우 간단합니다.
2017년 11월에 4박 숙박함

2/10 - 너무 별로예요

Sowmya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No Proper service
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

STEPHEN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Had super noisy neighbors and they were helpful in moving me to a new room. Clean and on a quiet side street. Close to all kinds of restuarants.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly. My room was clean and surrounding area was very quiet. J W
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 14일
Hi Jackie,Thank you for your kind words! We're glad to hear that our desk staff made a positive impression on your stay. Providing friendly and helpful service is a top priority for us, and we're thrilled that you experienced just that. We appreciate your feedback and hope to have the pleasure of welcoming you back soon!

8/10 - 좋아요

hermes

출장 여행
Great place to stay and affordable.
2024년 4월에 4박 숙박함

6/10 - 괜찮아요

Harry

단체 여행
좋아요: 직원 및 서비스
Took a little bit of time to check in.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Hi Harry,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Julio

Very nice people
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

4/10 - 별로예요

yin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No good
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Hi Yin,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Yolanda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We where only in for one night and our stay was great! Staff was really friendly!
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 4일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us and that our staff were friendly and accommodating. We strive to provide excellent service to all our guests, even for short stays, and it's always rewarding to receive such kind words. We hope to welcome you back for another enjoyable experience in the future!

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 4일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Tuan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 2일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 - 좋아요

LaMari

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Tonette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent one night here and really enjoyed this best western plus! Clean rooms, great beds, friendly staff, and a very good breakfast!
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,Wow, thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you. The staff was so happy we could make your stay so wonderful. We look forward to you returning in the future!

10/10 - 훌륭해요

Chesney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. It was quiet, clean, and had lots of little conveniences. It was a great location and the Texas shaped waffle was a nice touch.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 23일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Kallie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good sleep
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 20일
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 - 괜찮아요

Charles 님, SPRING

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were by an exit door which slammed shut until the wee hours of the morning. Some guests were loud.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 - 좋아요

Maria Esther

2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Terri L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is located in a very convenient area of Dallas. It is not too far from downtown Dallas or north Dallas locations.
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 - 훌륭해요

Maritza

2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 - 별로예요

Jessica

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not happy with our stay. No A/C working in the side bedroom. It was SO hot and we got no sleep. Beds and bathroom were dirty. Asked for more towels and was told that they didn’t have any. So our family of six (which was stated in the reservation) had to share 3 towels. (He did bring us one extra finally once my husband and mother both complained). Bathtub wouldn’t drain while shower was going and by the time you were done my feet were covered. Spigot was loose and made noise when shower pull was on (I have pictures). Breakfast left a lot to be desired. Would not recommend even though it was nice to have a room that fit us all. That was the only positive.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Jessica,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Everything was great until about an hour from check out, which is 11am. At 10:15am, I was just out of the shower and the cleaning staff walked right into my room. Total safety issue because I was very scared and someone could get really hurt just walking into a room. Other than that, everything was great. The breakfast was good, waffles, bacon, eggs, sausage, cereal, muffins, toast...lots of choices. TONS of places to go within walking distance.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Dear Guest,We apologize for any inconvenience experienced during your stay. It's important to us that our hotel is family-friendly and prioritizes safety and security above all else. Rest assured, we take your concerns seriously and will investigate them thoroughly with our team to implement necessary corrections for your future visits. Your feedback is invaluable in helping us improve, and we appreciate you sharing it with us. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Hudson

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location and staff! Hotel needs updating and elevator maintenance.
2024년 2월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 19일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 - 좋아요

Jake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to drive from Lubbock to Dallas to avoid a snowstorm. Good place for me for a night. Lots of food options around area
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 13일
Hi Jake,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Luc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, great free breakfast, clean rooms, cheap rates what else could you ask for from a hotel 10/10 i will be back for sure thank again for another great experience
2024년 1월에 13박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 13일
Dear Guest,We are delighted to have offered you such an exceptional experience. Knowing that we surpassed your expectations brings us great joy, and we eagerly await the opportunity to welcome you back soon!

8/10 - 좋아요

Mariana

2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 6일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 - 너무 별로예요

Olivia

별로예요: 청결 상태, 직원 및 서비스
Somewhat nice but night staff was extremely rude and unpleasant. I will not stay here again.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 29일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 - 훌륭해요

Luc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were awesome and i really enjoyed my 3 week stay with them i will for sure be back
2024년 1월에 18박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Franco

A regular 3 star hotel is all you need
It’s ok. Not bad but definitely not the best. Bed was comfortable and room was clean. It’s not your budget motel but a high end one. It’s just enough so you’re not fight the rats and roaches from the hood ass hotels.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Hi Franco,Thank you for sharing your feedback. We are glad to know that you were pleased with the clean room. However, we apologize for the inconvenience faced by you regarding these issues and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

10/10 - 훌륭해요

Churn

2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 9일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 편의 시설/서비스
Check-in was easy and quick. Ree was the best. She was very helpful and had a welcoming personality. Definitely an asset to your company.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Dear Guest,We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Joe,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Fatbardha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Dear Guest,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi John,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Joe

?
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Joe,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Marlene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo me gusto
2023년 12월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Sonia,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 - 훌륭해요

Pedro

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Hi Pedro,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 - 괜찮아요

Davonn

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Maria

2023년 12월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Hi Maria,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Lyma

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was seamless!
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Oscar

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Hi Oscar,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

Tawny

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only reason I would stay here again is for the in room jacuzzi tub. We stayed in the bridal suite, and it had the biggest jacuzzi tub area I've ever seen in a hotel room. However, the hotel is very outdated, dingy, and we spotted a cockroach on the table & in our BED!! Of course, that killed the experience for me. I was so worried a cockroach was going to crawl on me that I couldn't sleep. Beds are very comfortable though. Breakfast was okay, but free, so won't complain too much. The main issue were the BUGS :(
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 25일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - 괜찮아요

CESAR

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
At check in, girl at the counter seemed bother because she had to get off her cell phone to check us in. She literally threw the room keys across the counter. Staff after that first night very friendly. Hotel does need updates, rooms have a nasty smell and they are dirty. There is dust everywhere.
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - 괜찮아요

Kendrick

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 16일
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

MARK

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 16일
Hi Mark,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Gracia

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 16일
Hi Gracia,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.