로비

컴포트 스위트 루이스빌 여행 후기

2.5 out of 5
컴포트 스위트 루이스빌
755A Vista Ridge Mall Dr., Lewisville, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 932개 이용 후기 중 350개" "
평점 8 - 좋아요. 932개 이용 후기 중 296개" "
평점 6 - 괜찮아요. 932개 이용 후기 중 120개" "
평점 4 - 별로예요. 932개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 932개 이용 후기 중 90개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

KYUNG

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 5박 숙박함
답변 제공: GM 님, 2018년 11월 26일
Sorry to hear about your stay at our hotel. i would like to apologized for not meeting your expectation. Thank you General Manager

6/10 - 괜찮아요

Julian Park 님, Seoul, Korea

별로예요: 직원 및 서비스
수준낮은 아침 과 불편한 인터넷
호텔은 그럭저럭 괜찮은것 같았으나 제공되느 아침은 호텔에 기대하느 것만큼 좋지는 않았다. 게다가 4박을 하는데 하루도 바뀌지 않아서 나중엔 결국 먹지 않았다. 더불어 이상하게도 인터넷이 되지 않아서 다른 호텔의 주차장에서 몰래 사용해야 할 정도로 인터넷환경은 좋지 않은듯 했다. 다음 방문엔 같은 가격을 주고도 머무를수 있는 다른 호텔을 찾아볼것 이다.
답변 제공: Manager 님, 2014년 7월 19일
Dear Guest, Thank you for taking the time to provide us with feedback from your recent stay at the Comfort Suites Vista Ridge Mall. I'm sorry to hear that we did not provide you with a five star experience. We hope that if you find yourself back in the area, you will allow us an opportunity to change your mind. Sincerely, Carla L. General Manager

10/10 - 훌륭해요

Sherie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Host was outstanding
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Teresa

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Pool was out of order
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

zaileon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was good stay
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Todd C.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 - 별로예요

Rebecca

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got to the property the scent that was filling the air was very strong and unpleasant. Our NON-Smoking room smelt like it had been smoked in. The beds were very hard and uncomfortable which is funny since this was a comfort inn. The TV channels didn't match what was in the guide/channel label. On check-out the scent was strong again and hard to stand.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 5일
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 - 너무 별로예요

Vinny

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property was dirty outside lights not working which makes it unsafe when walking in the hotel people were smoking marihuana in the building front desk clerk was in a horrible mood and has extremely bad customer service we could not stay in the hotel and check out we walked in the room and it smelled horrible restroom look like it had not been clean from previous use the trashcan still had trash
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 29일
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk manager was very kind and welcoming
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 29일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Rachel

Staff are amazing!
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 29일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 - 별로예요

Davi

가족 여행
Front desk man lacks customer service and empty.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 19일
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 - 너무 별로예요

Byung

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Too dirty and there were many long hairs on the bed. Less stand light and heater performance was so bad.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 - 훌륭해요

Hector

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 21일
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

6/10 - 괜찮아요

jessica

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Sophia CSR 님, 2024년 2월 8일
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - 훌륭해요

Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buen trato
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Yeona 님, Fort Worth

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelly hallway and inside of the room. Spider web in the top of corner of the room. Bathtub was not cleaned enough so I felt don’t want to wash. Lots of hair on the bed. I wouldn’t suggest you to stay in this hotel.
2023년 11월에 2박 숙박함
답변 제공: Sophia csr 님, 2023년 11월 28일
Dear guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - 괜찮아요

Pamela

아이를 동반한 가족 여행
Can be better. To cheap to make it better
2023년 10월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

10/10 - 훌륭해요

Henry 님, Manor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very nice and clean everything was great, good service , staff were nice and friendly
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

jonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was very clean! We had zero complaints and would stay here again!
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 27일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 - 괜찮아요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly - however we chose this hotel specifically for the heated indoor pool and hot tub however both were cold. Found out the heater was broken and had been for a while, No breakfast coffee brewed 2 of 6 days, no forks at breakfast 2 of 6 days, i've never stayed at a hotel where the front desk person also fixed breakfast, handicap shower seat hanging by screws, milk for breakfast was in an unsealed picture, only decaffe coffee for in room coffee maker, TV service down all one day,
2023년 10월에 7박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 20일
Hello,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 - 좋아요

Veronika

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 13일
Hi Veronika,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 - 좋아요

Olivia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 13일
Hi Olivia,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

mendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 3일
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Richard

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smelled, was dirty and run down
2023년 9월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 18일
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - 괜찮아요

Mariahcari

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the price at all
The room was gross. Cost way to much fir what was really presented.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 9일
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2023년 8월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 14일
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - 훌륭해요

Arturo

2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 1일
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Shannon

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was closed. Breakfast was unacceptable .
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 2일
Hello,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - 훌륭해요

Shanell 님, Riverview

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had an issue where i had to leave early because of a family emergency, and it interrupted my stay. The front desk manager understood and processed refund. I would stay again.
2023년 7월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 30일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 - 괜찮아요

Kayla

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The young man who checked us in was very polite and nice. When we got in the room it was “swampy” as my husband said. I just sat and played on my phone for a while and we cooled off but the more I unpacked and looked around I realized most of the metal surfaces were rusted, there’s a questionable residue on the curtain Hubby said possibly vomit, my brain thought the worst, yuk. There’s broken lampshades, broken framed artwork. It’s to late to cancel and go somewhere else. We’re just trying to get through the night. I would not stay here again. I will say the bathroom was clean. My shower was hot, the bed was soft and the ac worked.
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 12일
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 - 별로예요

Myrah

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room smelled and had bugs.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 29일
Hello,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bugs related issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.

2/10 - 너무 별로예요

Clay

반려동물 동반 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Found mold on the ceiling over the shower. Exposed wires where the fire/smoke detectors should be. The room had a distinct smell that was not fresh linen. Had a week booked and left after 1 night.
2023년 6월에 6박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 27일
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do not stay here!
I do not recommend this place. They charged me 50 dollars more than what I had booked for. Also I booked here because it stated it was a pet friendly hotel and pets stay free. Well when I got there I was told pets are not allowed, but due to circumstances they allowed my pet for a fee. The place is rundown and most of the appliances and furniture are rusty.
2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 7일
Hello,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 - 좋아요

Samantha

2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 24일
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - 훌륭해요

Asa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is super nice and helpful. Easy parking off 35E. Lots of shopping and restaurants
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 2일
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff
2023년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 2일
Hello,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 - 괜찮아요

DAVID

좋아요: 청결 상태, 직원 및 서비스
It's like a lot of other properties in this price range. It's a little past its prime and shows its age in nagging maintenance issues.
2023년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 24일
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

4/10 - 별로예요

Thomas

좋아요: 직원 및 서비스
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 20일
Hello,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 - 훌륭해요

Hazel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
It was a great stay and great staff. The gentleman that checked me in was absolutely wonderful. The new not thing that we wish, is for them to have extra blankets for the beds.
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 7일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

keanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 7일
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 - 별로예요

Amber

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Underwhelmed
Pictures online did not represent the hotels actual appearance. It was very run down, mold in the bathroom, rusted handles on all of drawers, the air was thick with air freshener trying to cover something, and the INDOOR pool was closed for the season. This should be posted as this was a family trip and the only reason for the booking.
2023년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 29일
Hi Amber,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 - 좋아요

Wendy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort Lewisville
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 27일
Hi Wendy,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 - 괜찮아요

Taraymie

2023년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 17일
Hello,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
As a rule, I try to not be negative but that is not my intention here. The only thing that stands out is that the indoor swimming pool was “closed for the season.” First of all it’s an indoor pool, it is not exposed to the elements.and secondly you’re in Texas!
2023년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 21일
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Allyisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 20일
Hi Allyisa,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - 너무 별로예요

Isaac

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was out for the season even thought it was advertised as open. The places smell old and too much air freshener to try to cover up smell.
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 20일
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty. Felt dirty.
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 17일
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Andres

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The first room that they gave to us was dirty (the bed sheets were dirty) and they changed our room and the second was clean but smelling to cigarettes. The only thing good about this hotel is the personnel, all the guys were really kind.
2023년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 2월 15일
Hi Andres,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY AT THIS HOTEL
I stayed one night of a five night booking. The room stank heavily of cigarette smoke, though the hotel says it's 100% smoke free. The security door on the first floor did not lock and the manager on duty indicated they had no intention of fixing it. I woke with a headache from the cigarette smoke the next morning and went to check out. I did not feel safe here at all. The young man (maybe 20) that checked me out charged me for the full five days and they will not refund my money for the days I didn't stay. This has nothing to do with a "cancellation policy." It has everything to do with the hotel being unacceptable. I stayed in a hotel across the street for the next four days and had no problems. Do not stay here. It is unclean and it's incredibly dishonest to hide behind a cancellation policy and keep my money for days I didn't stay.
2023년 1월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 2월 8일
Hi David,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.