실내 수영장, 11:00 ~ 23:00 오픈, 일광욕 의자
예약 가능 여부 확인

크라운 플라자 댈러스 러브 필드 - 메드 에어리어, IHG 호텔 여행 후기

3.5 out of 5
크라운 플라자 댈러스 러브 필드 - 메드 에어리어, IHG 호텔
7050 Stemmons Freeway, Dallas, TX

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 373개" "
평점 8 - 좋아요. 1002개 이용 후기 중 199개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 151개" "
평점 4 - 별로예요. 1002개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 163개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Walter

좋아요: 편의 시설/서비스
Check-in was very smooth. Everything went great thank you
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jose 님, conway

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice pool
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Lamona

가족 여행
별로예요: 청결 상태, 직원 및 서비스
They literally did nit clean my room and had no towels all day
2024년 3월에 2박 숙박함

4/10 - 별로예요

Taylor

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Diana

좋아요: 직원 및 서비스, 편의 시설/서비스
The bar tenders and the people behind the desk were very helpful. My roomed smelled so Smokey it wasn’t the most pleasant stay.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 18일
Thank you for recognizing our F&B Team, I do apologize for the smoke odor though.

2/10 - 너무 별로예요

Adam

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What a dump. To think this place commands the rates it does.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 18일
I apologize you did not enjoy your stay with us. Was there a particular issue that dissappointed you?

2/10 - 너무 별로예요

barker

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just dont!. Ever staff member came right out of the "hood", smelled weed when we walked in about 1130pm. They told me they had no more 2 queen bed rooms for the 3 of us. Whats a reservation for?? Put us in a king with pull out. No more pillows available. Door keys did not work, tried to reprogram 4 times, having maintenance opening the door for us. Hotel smells like a mexican beach resort, humidity and mold. They moved us day 2. Took hot water 5 minutes to get hot to 16th floor. Room Phone inoperative. Saturday night was a freak show in the lobby, told by front desk, this is how it is. Just don't stay here. Plenty others near love field.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 18일
I apologize for not having your room type, looks like we were able to switch you for your second night. Being close to many entertainment venues sometimes brings a fun crowd on the weekends. Thank you for your feedback.

4/10 - 별로예요

Jessica

가족 여행
별로예요: 숙박 시설 상태 및 시설
Black hair in bathroom floor, air conditioner in the room never cooled off, our car was stolen from the parking lot and no one could help us, wouldnt call in the manager had to wait for them to come in and then still had to call twice before they called us back. He was nice when we finally spoke to him but the cops said this is not uncommon for this area/hotel
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 18일
I apologize for the room condition issues and for your car, I have alerted our security team to spend more time patrolling the exterior and was in touch with our substation liason officer.

6/10 - 괜찮아요

Alecia

Stay was fine for one night.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 18일
Thank you

10/10 - 훌륭해요

Onzo

2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 18일
Thank you for the great review!

4/10 - 별로예요

Kaitlin

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A/c didn’t work in our room. The entire bottom floor and elevators smelled of mildew. Toilet was incredibly loud when flushed. Shower didn’t drain quickly. TV in room was a joke.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 18일
Thank you for your review, I apologize for the issues and to let you know we are waiting on new 50" Tv's for the remainder of our rooms

4/10 - 별로예요

Emilio

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 18일
I wish we could have ranked higher, anything in particular stand out to you?

8/10 - 좋아요

Adriana

좋아요: 청결 상태, 직원 및 서비스
C
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 18일
Thank you

10/10 - 훌륭해요

Charles C

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk people were great management was great bartenders were great I couldn't ask for a better experience if I could give 10 stars I'd give 10 thank you guys for the pleasant stay
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Thank you so much for taking the time to leave us this wonderful review, I will share it with our team!

2/10 - 너무 별로예요

Kelly 님, Placentia

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I paid for king room in advance and when I got there they didn't have any. Then told me they would give me a accessible room with king but it had a queen bed. I am 6,6 in tall and need larger bed. Very bad as i prepaid for king and did not get.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 10일
I apologize that we did not have your bed type available, as a tall person myself I understand that a King bed is a much more pleasant experience. Please feel free to contact me. Thank you

2/10 - 너무 별로예요

Thoan

My experience was terrible first of all I had to spend most of the night, plunging the toilet because it wouldn’t flush. Secondly, the shower where the water comes out at the bottom, kept spitting out. Every time I turn the shower on the whole thing would come off and shoot out and I couldn’t it took me about 30 minutes or 40 minutes just to figure out I had to glue it on myself to take a shower, and the there was no microwave or refrigerator in there and the city view was not even a city view. Rooms were terribly small.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 18일
I certainly apologize for the issues and hope that our maintenance team was able to rectify the issues.

2/10 - 너무 별로예요

Tytanesha

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed bugs tore me up!!!!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Please contact the hotel directly so we may address.

8/10 - 좋아요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place two stay only thing was our room was so hot and we had the ac all the way down! Overall staff was nice and hotel was nice
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Thank you for recognizing our team.

6/10 - 괜찮아요

perla

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 18일
Thank you for your review

10/10 - 훌륭해요

Sergey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 26일
Thank you for the review!

8/10 - 좋아요

Rita

좋아요: 청결 상태, 직원 및 서비스
The facility could use some updates. No in room microwave. Pool a little too cloudy. Overall clean! Yes I would recommend this facility.
2024년 3월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 26일
We truly appreciate your business and review! We hope to be of service to you again, in the near future.

6/10 - 괜찮아요

Shelby

좋아요: 직원 및 서비스
This was a pretty average hotel. Nothing was super spectacular but it was somewhere to sleep. The rooms weren’t amazing, but the beds were comfortable. The AC didn’t work very well and we had it on 60. I didn’t sleep with a blanket on. lol The employees were kind, too. Security patrolling the parking lot was nice. If you’re just looking for a place to stay that isn’t a motel, go here.
2024년 3월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 26일
Glad to hear our beds were comfortable and to your liking. We do appreciate the kind words about our staff and security.

6/10 - 괜찮아요

Doritha 님, Richmond

단체 여행
좋아요: 직원 및 서비스
The hotel was nice overall. The lobby was very cold temperature wise. The dining I thought should have been free breakfast. Lots of traffic in the parking lot at night not feeling too safe. Great staff pleasant and friendly
2024년 3월에 4박 숙박함
답변 제공: Director of Operations 님, 2024년 3월 26일
Thank you for the kind words about our staff. I do apologize for the lobby temperature, as the lobby door brings the temp down significantly.

2/10 - 너무 별로예요

Jordan

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 18일
Sorry your stay did not seem to go as expected.

2/10 - 너무 별로예요

DAvian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 2일
I apologize your stay did not go as expected.

6/10 - 괜찮아요

Christian

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
We hope to do better on your next stay.

6/10 - 괜찮아요

Brittany

가족 여행
좋아요: 숙박 시설 상태 및 시설
The property is okay. There’s 21 floors and the elevators are extremely congested, prepare to wait a while to access the elevators. Room service would come by when out and take dirty towels , did not clean room or replace towels . You have to go to the lobby to retrieve towels daily. Other than that my kids enjoyed the indoor pool & I enjoyed happy hour at the Bar .
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Thank you staying with us and letting me know of the issue with housekeeping. I apologize that you had to come down every day to refresh towels.

10/10 - 훌륭해요

B

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Another great stay! Thank you

8/10 - 좋아요

christina

2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Thank you for your review. Have a great rest of your week!

10/10 - 훌륭해요

Atem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cool
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Thank you for the perfect score!

10/10 - 훌륭해요

Terence

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I like it
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 15일
Thank you for the great review! Safe Travels

6/10 - 괜찮아요

Latonya

연인과의 여행
The room was very nice and the view was good.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 12일
I'm glad you enjoyed your stay. Safe Travels

6/10 - 괜찮아요

Mireya

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Thank you for your review

6/10 - 괜찮아요

Francisco

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Y
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 11일
Thank you for your review. Safe Travels

8/10 - 좋아요

Jessica

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Thank you for the good review!

8/10 - 좋아요

Tonia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I loved the gym, the bar and the indoor pool. The gym had the same equipment as my gym at home, so it connected straight to my app. And the waitress at the bar and grill got my name immediately and called me by name Everytime she saw me. However, the air conditioner in my room was not working well, and I called them multiple times about it the first night, and finally just ask it to be fixed the next day. They worked on it but at 2 in the morning it quit again.
답변 제공: GM 님, 2024년 3월 11일
Thank you for your review, I am glad you enjoyed your stay but would certainly like to apologize for not getting your ac to your liking, I have addressed this with our maintenance crew.Safe Travels

6/10 - 괜찮아요

AIDA

2024년 2월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 6일
Thank you for your review.

4/10 - 별로예요

April

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 6일
Unfortunately it looks like your stay could have gone better. I hope a member of our team was able to assist.

6/10 - 괜찮아요

Bronte

연인과의 여행
좋아요: 청결 상태
Well we didn’t have any body wash the entire time we were there, and the cleaning people came into our room even though we had our do not disturb sign posted on the door. Figured since they came into our room that they would check everything, but no they didn’t. Secondly, person who checked us is did not seem to really be paying any attention to us at all. Didn’t clarify anything and just told us that the elevator is over there, and move onto the next customer. Thought that was very odd. Overall the room was clean and cozy. The view of the city was nice to look at during the night time.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 6일
Thank you for letting me know of your arrival experience so that I may share with our team.

10/10 - 훌륭해요

Donal

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Appreciate the review!

2/10 - 너무 별로예요

Anait

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room wasn’t clean , elevator was shaking even room window was loos , I didn’t have time to change my hotel but for sure next time i am not staying in this place
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 6일
I apologize that your stay was not satisfactory and hope that our team was able to assist.

10/10 - 훌륭해요

Dontae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
W
2024년 2월에 4박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Love the review! Thank you

10/10 - 훌륭해요

Di Jonaie

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Thank you for the great review!

4/10 - 별로예요

Jazmine

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room door wouldn’t close properly. We were able to open it without the room key. Only 1 elevator was working. We waited 15 minutes for the elevator. People were taking the stairs. The hallways were dirty and the hotel is ran down. The customer service was nice that’s about it.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Thank you for letting us know about your experience. I hope that our team was able to fix any issues with your lock. Thank you for recognizing our service team as well.

2/10 - 너무 별로예요

Ramon

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 21일
I apologize that your stay did not go as intended.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Just not what I was expecting
답변 제공: GM 님, 2024년 2월 20일
Thank you for letting us know, we appreciate it.

8/10 - 좋아요

Taylor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were very comfy
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Thank you for your feedback, we appreciate it.

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent overall
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 15일
Thank you!

10/10 - 훌륭해요

Latia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great hotel
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 14일
Thank you for letting us know you enjoyed your stay!

10/10 - 훌륭해요

Josie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was perfect for what i was looking for. Safe, clean, good size rooms. I had a horrible experience with another hotel same evening before checking in with The Crowne. So this hotel settled all my angry nerves and disappointment I was carrying with me. I will be staying here again going forward when I visit Dallas.
2024년 2월에 4박 숙박함
답변 제공: GM 님, 2024년 2월 13일
Thank you for your review Josie, we look forward to welcoming you back!