스튜디오, 더블침대 2개, 금연 | 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 댈러스 코잇 로드 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 482개 이용 후기 중 190개" "
평점 8 - 좋아요. 482개 이용 후기 중 77개" "
평점 6 - 괜찮아요. 482개 이용 후기 중 65개" "
평점 4 - 별로예요. 482개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 482개 이용 후기 중 101개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
ROACHES!!! Do not stay here unless you want to share your space with roached. Told front desk and they did not seem concerned. Their workds were "we will spray today" that did not happen for 2 days. We left.
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Jennifer, We sincerely apologize for the distressing experience you encountered during your stay. Your report of roaches is concerning, and we understand its impact on your comfort. Please know that addressing pest issues is our top priority, and we regret the issues and any delay in resolving this matter. We are taking immediate steps to address this issue and ensure it does not recur. Your feedback is invaluable as we continuously strive to improve our services. We want to extend our sincerest apologies and invite you to give us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Nikco

2024년 3월에 1박 숙박함

8/10 - 좋아요

Marlo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Ashly

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Druanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Called at 10 at night and was there at 11:30 The desk person was nice and polite. Room was clean. They have a grab and go breakfast.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Raul Alexander

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No puede acceder en mi check-in
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 13일
Dear Raul Alexander, Thank you for sharing your feedback. We aim to provide a seamless experience for every guest. Therefore, we sincerely apologize for the challenges you faced during this visit. What you encountered is not typical or representative of our service standards. We hope you consider this an isolated incident and revisit us so we can deliver the flawless stay you should have received.Sincerely,Hotel Management

8/10 - 좋아요

Wutthichai 님, Brookshire

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Barbara

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property smelled like rotton food, trash and dog waste that was piled up in the stairwell. Constant smoking, cigarrets and pot on the property along the doorways. Requested sanitizer spray, told not available. Asked for silverware and was treated like it was an inconvenience. There was no cookware, utelsils or even a blanket in the room. The heat would be turned off during the night. silverware and
2024년 1월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Barbara, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

Darrell

출장 여행
I showed up with reservations and was told my reservation wasn’t till the next day . Which was a lie . Then he canceled my hotel and charged my card
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 4일
Dear Darrell, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

2/10 - 너무 별로예요

Maseo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

adolfo 님, Balch Springs

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled like cigarettes, my clothes smelled like cigarettes. I asked the front desk for ferbreze and they said they don’t have any. My neighbors dogs kept barking all night and they were fighting. The SMELL OF CIGARETTES MADE ME NAUSEOUS AND MY CLOTHES NOW SMELL LIKE NASTY SMOKE.
답변 제공: Hotel Management 님, 2023년 12월 19일
Dear adolfo, Thank you for the review and for sharing your experience. We were glad to read that, overall, you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

2/10 - 너무 별로예요

Joanna

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Heidi

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Non smoking run reeked of pot. We left and went elsewhere.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 3일
Dear Heidi, Thank you for your candid review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

10/10 - 훌륭해요

Hailey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Hailey

좋아요: 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
DO NOT STAY HERE
The floor of the room was disgusting. There was something on the side of the bed that was dripped onto the floor that looked like vomit. When we complained they cleaned just that one spot which means they knew it was there. The rest of the floor was covered in black dirt. Our socks got filthy. We also could not use the bathtub at all because it was clogged and it would fill up with dirty water. We asked for help and was told we would be helped and nothing happened. When my husband complained a second time the woman behind the desk dismissed him and said that. "maintenance comes on Monday." NO ONE OFFERED TO MOVE US. We had no other place to stay because we had already paid them. They refused to refund my whole trio with Hotels.com. I do not understand why we are charged at all to stay in a room without a functional bath or shower? Forget about the filth even.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 29일
Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned in the room. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel experience. Please return, as we want to regain your family's trust and hope you give us that chance.Sincerely,Hotel Management

10/10 - 훌륭해요

KEVIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Belay

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I dont't like customer service at all
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 29일
Dear Belay, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was not to bad considering it was last minute book in! Staff Rochelle was very friendly and helpful!
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Brett

좋아요: 청결 상태
Hht
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 23일
Dear Brett, Thank you for choosing us and taking the time to leave a rating. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you may have had during your stay. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management

8/10 - 좋아요

Tawnya

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was as expected nice place
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 20일
Dear Tawnya, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

8/10 - 좋아요

Dale Russell

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Manager squared my reservations. I appreciate the consolidation upgrade Thank you
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

david

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I not the best area of Dallas, but they do have security. I didn’t feel unsafe. The young woman behind the counter was very sweet and lovely also.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 14일
Dear David, Thank you for taking the time to share about your visit. We are glad your overall stay was pleasant. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management

2/10 - 너무 별로예요

Michell

별로예요: 청결 상태, 직원 및 서비스
No me dieron la habitación necesito mi dinero
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 31일
Dear Michell, Thank you for bringing this issue to our attention. We understand that you did not receive the room you needed and are requesting a refund. We apologize for any inconvenience this may have caused and would like to address your concerns. Please feel free to reach out to our customer service team directly with the necessary details, and we will be more than happy to assist you further.Sincerely,Hotel Management

2/10 - 너무 별로예요

Arthur

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Damon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

4/10 - 별로예요

Rhea

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Sit w.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Chenequia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Denise

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
East access
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 19일
Dear Denise, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Dallas.Sincerely,Hotel Management

4/10 - 별로예요

byron

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Good central area
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 13일
Dear byron, Thank you for taking the time to review your experience with us. We are glad our location was convenient for your visit, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
YOU GUYS ROCK!!
Absolutely FANTASTIC!!! Rooms are spotless, the staff are all very welcoming and go above and beyond, great location and just a WONDERFUL experience!
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

8/10 - 좋아요

Romey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for 1 or 2 nights
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 20일
Dear Romey, We are delighted you enjoyed staying with us at Extended Stay America. Thank you for the kind review, and we look forward to welcoming you back for a more extended stay.Sincerely,Hotel Management

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Teresa

2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Martha

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Javier

2021년 10월에 1박 숙박함

4/10 - 별로예요

Yessica

아이를 동반한 가족 여행
The property was closed and nobody let me know in till I got there and found out by myself
2021년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 10월 7일
Yessica, we are sorry for any frustrations you experienced upon your arrival. Thank you for your patience and for relaying your concern through the feedback. We assure you that we will address the inconvenience you experienced appropriately. Sincerely, Hotel Management

2/10 - 너무 별로예요

Donald

2021년 4월에 2박 숙박함

8/10 - 좋아요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dated and dirty, non-smoking room smelled like smoke. Shower was leaking and rusted. No power during the course of our stay and we had to leave for other accommodations. Staff members hard to find on site.
2021년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2021년 2월 18일
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We also value your feedback regarding the renovation and have made a note of it. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

4/10 - 별로예요

Cindy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 2박 숙박함

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함

10/10 - 훌륭해요

cameron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb Customer Service
Very good customer service experience, the front desk staff and cleaning crew were very respectful and helpful
2021년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2021년 2월 9일
Thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management