We booked the hotel as two couples with identical room requests 5 months prior to our stay. One of the rooms was definitely inferior in terms of size and amenities. When speaking with the desk manager, and a Hotels.com customer service representative, we were told nothing could be done about it. One of the elevators was out of service for the duration of our stay, as was half of the equipment in the fitness room. Each of the rooms, as well as the common areas were below standards for cleanliness and maintenance. The furniture was many years outdated, with the wood surfaces very chipped and damaged. The mirror on the sliding closet door was broken, and the doors would not slide without coming off the track. (While letting the front desk manager know, he said don’t worry about it, we won’t hold you responsible). The carpet throughout was stained, and the carpet in the corridor was loose and wrinkled up. (This was definitely a trip hazard). There was damage to the drywall in every room, and throughout the common areas and fitness room. The faucets in the sink and tub were pitted and corroded from the hard water. There had been water damage to the walls around the shower that had been repaired, but the repairs and finish caulking were poorly completed. We stay in Hilton properties around the entire country. This location fell far short of Hilton standards, and our experience with those standards.