숙박 시설 정면 - 저녁/밤

힐튼 가든 인 프리스코 여행 후기

3 out of 5
힐튼 가든 인 프리스코
7550 Gaylord Pkwy, Frisco, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 868개 이용 후기 중 523개" "
평점 8 - 좋아요. 868개 이용 후기 중 222개" "
평점 6 - 괜찮아요. 868개 이용 후기 중 58개" "
평점 4 - 별로예요. 868개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 868개 이용 후기 중 29개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Trent

좋아요: 청결 상태
Great stay
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Trent, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Frisco. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Monica Trichel,General Manager

8/10 - 좋아요

Toby

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to pay for breakfast when it used to be complimentary and they need more lightlighting in the parking lot
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Toby, Thank you for choosing us and for taking the time to post your review of Hilton Garden Inn Frisco. We regret not meeting all of your expectations and appreciate your feedback about our breakfast options. Additionally, please accept our apologies for the parking inconveniences you encountered and we will look into the parking concerns you raised as we are continually striving to ensure a flawless visit for every guest. We hope to have another opportunity to host you again soon.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

cheyenne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk clerk was welcoming and friendly.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Cheyenne, Thank you for your five-star rating of your stay at Hilton Garden Inn Frisco, and particularly for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Debra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the spacious room
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Debra, Thank you for taking the time to leave such wonderful feedback about Hilton Garden Inn Frisco. We were delighted to read how pleased you were with your relaxing accommodations. Our goal is to provide you with the most comfortable stay possible, and we appreciate you recognizing our efforts. Thank you again for posting your review; we look forward to seeing you again soon.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Natasha

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Natasha, Thank you for the great rating! We are glad you enjoyed your time here at Hilton Garden Inn Frisco. It was a pleasure to host you, and we look forward to making many more great memories with you anytime your travels bring you to this area.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

LORENA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buen servicio
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
Dear Lorena, Thank you for the kind review of your stay at Hilton Garden Inn Frisco, and particularly for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Brett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel staff was very friendly and made the stay enjoyable. We were there for 1 night, for a company event. The young woman, when we checked in was awesome and when we returned from the event, the bartender was very personable and stayed open a little late so we could have a night cap. Checkout was simple and the staff member at check out was also very friendly. Overall, a great stay.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Brett, Thank you for the kind review of your stay at Hilton Garden Inn Frisco, and particularly for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica TrichelGeneral Manager

6/10 - 괜찮아요

Alan

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Alan, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Becky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome hotel!
Very nice! Very nice, helpful people. Going back in February!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Becky, Thank you for the kind review of your stay at Hilton Garden Inn Frisco and for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica TrichelGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
Don't Do Breakfast
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Guest, Thank you for taking time out of your day to post a review. We hope you loved your overall stay; however, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We hope to have the opportunity to make sure your next visit is outstanding in every respect.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay for an event at the convention center.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Michael, Thank you for taking the time to provide feedback about your stay at Hilton Garden Inn Frisco. We are glad you enjoyed your visit and our proximity to the convention center. We look forward to welcoming you again soon. Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Trena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surprised
The continental breakfast was a little disappointing. The oatmeal was dried and the bread was extremely hard. The bagels were hard as well. I was extremely disappointed.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Trena, Thank you for being our guest at Hilton Garden Inn Frisco. We appreciate your comments about how much you enjoyed your overall stay; however, we were sorry that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We hope to see you again soon.Sincerely,Monica TrichelGeneral Manager

2/10 - 너무 별로예요

Christopher

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear Christopher, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Ronald 님, Missoula

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Ronald, We are delighted you enjoyed your stay at Hilton Garden Inn Frisco. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Texas.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Iacinta

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Dear Lacinta, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Hilton Garden Inn Frisco, and we look forward to welcoming you back soon. Wishing you a Happy Holidays and a Happy New Year!Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Chad

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Chad, We are pleased to receive your generous rating for Hilton Garden Inn Frisco. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Happy Holidays and Happy New Year!Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Rama Krishna 님, LEANDER

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine
2023년 12월에 1박 숙박함
답변 제공: Monica Trichel General Manager 님, 2023년 12월 26일
Dear Mr. Krishna, Thank you for the five-star rating. We are delighted that we exceeded your expectations for your time at Hilton Garden Inn Frisco. We hope to have the pleasure of doing so again on your next visit to our area.Happy Holidays and Happy New Year!Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

rosie

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Rosie, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Hilton Garden Inn Frisco, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Monica Trichel General Manager

10/10 - 훌륭해요

Carolina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
We had a great stay. The room was very clean, and Marlene was very friendly and helpful at check in.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 16일
Dear Carolina, Thank you for taking the time to evaluate your recent stay at Hilton Garden Inn Frisco. We are pleased to know we exceeded your expectations and appreciate you mentioning our devoted associates and comfortable accommodations. It was a pleasure having you here, and we look forward to welcoming you again.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very helpful and caring.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Dear Lisa, Thank you for the kind review of your stay at Hilton Garden Inn Frisco, and particularly for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Graciela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Graciela, Thank you for choosing Hilton Garden Inn Frisco and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Rick

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Rick, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Hilton Garden Inn Frisco, and we look forward to welcoming you back soon.Sincerely,Monica TrichelGeneral Manager

8/10 - 좋아요

Megan

좋아요: 청결 상태, 객실의 편안함
Nice
My son’s championship football game bought us to the Hilton. I am a Hilton honors member so the ease of checking in was great, even the night agent was superb! The room was nice and clean. I went to the bathroom and I thought it was a long brown hair on the toilet seat so I kept wiping it, but it was a crack in the seat! But still comfortable bed and pillows. The only thing that really urked me was a guy that worked downstairs- I am assuming the food area. Dont know his name ( but on the heavy side, kinda short, and wore glasses). He was there in the morning of 11/19. He was something and not in a good way . But overall it was great!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Megan, As a member of Hilton HHonors, we appreciate your loyalty to our brands, and it was our pleasure to welcome you to Hilton Garden Inn Frisco. Thank you for the generous review and for mentioning our efficient associates, spotless accommodations and comfortable beds. However, we apologize for any unpleasant experience you had with one of our associates. Your concerns have been noted and will be shared appropriately. We appreciate your business and hope you will stay with us again soon.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Tanisha

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 10일
Dear Tanisha, Thank you for the five-star rating. We are delighted that we exceeded your expectations for your time at Hilton Garden Inn Frisco. We hope to have the pleasure of doing so again on your next visit to our area.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear William, Thank you for the kind review of your stay at Hilton Garden Inn Frisco and for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely, Monica Trichel General Manager

10/10 - 훌륭해요

Sharmike

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Sharmike, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Frisco. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Monica TrichelGeneral Manager

2/10 - 너무 별로예요

Juan

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Juan, We appreciate the evaluation of your stay, and we want to apologize for not being at our best while you were here. Your feedback will be used to help us improve our service to future guests. We hope you will choose us again as we would welcome the opportunity to regain your trust.Sincerely,Monica TrichelGeneral Manager

8/10 - 좋아요

Sherry 님, DENISON

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Dear Sherry, Thank you for sharing the nice rating about your experience at Hilton Garden Inn Frisco. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Monica TrichelGeneral Manager

2/10 - 너무 별로예요

DAVID

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Dear DAVID, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태
My stay was only over night, and I had an event to attend, so I didn't get to really experience much.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Dear Alicia, Thank you for choosing Hilton Garden Inn Frisco while you were here for an event and for your wonderful rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 4일
Dear Edward, Thank you for the five-star rating. We are delighted that we exceeded your expectations for your time at Hilton Garden Inn Frisco. We hope to have the pleasure of doing so again on your next visit to our area.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 9월 19일
Dear Jesse, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Garden Inn Frisco; we look forward to seeing you again soon. Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Dear Guest, Thank you for rating your stay at Hilton Garden Inn Frisco. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

B K

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love this place…
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear Guest, Thank you for the generous rating regarding your stay at Hilton Garden Inn Frisco. We are delighted to know you had a great time while here and that we met all of your expectations. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Trevor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and value. The property is clean, easy to get to, and lots of great restaurants nearby!
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Dear Trevor, Thank you for staying with us at Hilton Garden Inn Frisco and for your generous review. We are glad you enjoyed our convenience to all that our vibrant city has to offer, and that you found us to be a great value. It was a delight to accommodate you, and we hope you will stay with us again soon.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay!
We enjoyed our stay at this hotel.The room was cleaned,the sheets,basically all whites were spotless like new.The check in and out were fast in overall great stay.I recommend this hotel.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Dear Brenda, Thank you for sharing your kind review of Hilton Garden Inn Frisco. We are glad you enjoyed your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Monica Trichel,General Manager

6/10 - 괜찮아요

Kelly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok
Our key didn’t work Had to keep going and getting new key The room was really dark
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Dear Kelly, Thank you for choosing us for your stay. We are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. We are also sorry for the issue with your room key not functioning properly and the inconvenience it caused you. Feedback like yours helps us as we strive to provide complete guest satisfaction. We are grateful for your patience, and we hope you will give us another opportunity to provide you with a better experience.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 2일
Dear Julie, Thank you for your fantastic rating! We are pleased you chose Hilton Garden Inn Frisco for your stay and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
See above/ Good bar too
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 30일
Dear Craig, On behalf of all of us at Hilton Garden Inn Frisco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our beautiful city.Sincerely,Monica TrichelGeneral Manager

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was fine, but it wasn’t anything amazing. I feel like it wasn’t anything special for the price I paid and you don’t get free breakfast! I only booked bc I was unsure of the area.
2023년 7월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2023년 7월 28일
Dear Heather, Thank you for your review of your recent stay. We are glad you enjoyed your overall experience, but we want to apologize for not meeting every expectation. We appreciate you taking the time to write about your experience, and we hope to accommodate you again in the future.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

FNU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 24일
Dear Valued Guest, It was a pleasure having you as our guest at Hilton Garden Inn Frisco. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating, and we look forward to hosting you again soon.Sincerely,Monica TrichelGeneral Manager

8/10 - 좋아요

Deidra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is well kept and the staff was extremely nice. Love my stay but breakfast was expensive to say it was not enjoyable. My granddaughter's waffle was dry and hard. I was overpriced with my breakfast but did not look at my receipt until I got in the car and didn't feel like coming back in, needed to get on the road to make it home. However, I well definitely be back.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 28일
Dear Deidra, Thank you for taking the time to share your kind review of Hilton Garden Inn Frisco! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to our outstanding team! With that being said, we are sorry for the disappointment you had with the breakfast we serve. We have noted your comments and will use them to improve our service going forward. We are eagerly looking forward to welcoming you back soon. Sincerely,Monica Trichel,General Manager

8/10 - 좋아요

ryan

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 9일
Dear Ryan, Thank you for sharing the nice rating about your experience at Hilton Garden Inn Frisco. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Monica Trichel,General Manager

2/10 - 너무 별로예요

Tim

I didn’t stay. My reservation was was changed to a different day and wasn’t able to stay
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 31일
Dear Tim, Thank you for taking the time to show us your reservation-related concern. We will share your message appropriately. Thank you again for your patience.Sincerely,Monica Trichel,General Manager

2/10 - 너무 별로예요

Millie

별로예요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 30일
Dear Millie, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Monica Trichel,General Manager

6/10 - 괜찮아요

DANA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Hotel
The hotel is very beautiful and clean but the walls are very thin. I could hear a baby crying and kids running in the room above me. The receptionist handed the guy that checked in before me a nice gift bag with water in it but she didn't hand one to me and I didn't understand that.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 31일
Dear Dana, Thank you for your feedback. We regret if you were disappointed with your check-in experience and apologize for the noise issues you experienced. We are very sorry for the inconvenience this caused. On a positive note, we are glad you liked our beautiful property. Thank you again, and we hope you will give us another chance to welcome you in the future. Sincerely,Monica Trichel,General Manager

8/10 - 좋아요

Anthony Earnest

2023년 5월에 4박 숙박함
답변 제공: General Manager 님, 2023년 6월 14일
Dear Mr. Earnest, We are glad you enjoyed your time at Hilton Garden Inn Frisco. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

nicole

2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 23일
Dear Nicole, It was a pleasure having you as our guest at Hilton Garden Inn Frisco. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating, and we look forward to hosting you again soon.Sincerely,Monica TrichelGeneral Manager

10/10 - 훌륭해요

Kristi

2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 16일
Dear Kristi, Thank you for your terrific rating of Hilton Garden Inn Frisco. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Sincerely,Monica Trichel,General Manager

10/10 - 훌륭해요

Luke

2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 2일
Dear Luke, On behalf of all of us at Hilton Garden Inn Frisco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our beautiful city.Sincerely,Monica Trichel,General Manager