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IHG 호텔인 휴가 여행 익스프레스 호텔 & 스위트 댈러스 - 던캔빌 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 515개" "
평점 8 - 좋아요. 1000개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 107개" "
평점 4 - 별로예요. 1000개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 36개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

Diane

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall, it was adequate. One of the very few places we've stayed that actually provides space for luggage. The remote didn't work, and the selection of channels on TV was not to our liking.
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Diane,Thank you for sharing your feedback with us. We are pleased to hear that you found the space for luggage adequate during your stay. However, we apologize for the inconvenience with the remote not working and the TV channel selection not meeting your expectations. Your comments are valuable to us, and we will address these issues to ensure a more enjoyable experience for our guests in the future. We appreciate your business and hope to welcome you back for a more satisfying stay in the future.

8/10 - 좋아요

alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Hi Alex,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

8/10 - 좋아요

Asneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the tub stained and discoloured,more seating options were needed
2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Hi Asneth,We apologize for the stained and discoloured tub and for any inconvenience it may have caused. We will address this issue promptly to ensure a more pleasant experience. Additionally, we appreciate your suggestion for more seating options and will consider it for future improvements. Your satisfaction is important to us, and we hope to welcome you back for a better stay in the future.

10/10 - 훌륭해요

Khanh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 28일
Hi Khanh,Thank you for your perfect score and positive feedback regarding our cleanliness. We strive to maintain high standards of cleanliness and hygiene for our guests' comfort and satisfaction. We look forward to welcoming you back for another excellent stay in the future.

8/10 - 좋아요

ed

2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Dear Guest,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 - 괜찮아요

Julie

Advertise queen beds but they are full size
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Hi Julie,I regret any confusion regarding the bed sizes advertised. Rest assured, we have provided accurate information about our accommodations. We regret if there was any oversight in reviewing this information before booking your stay. Your feedback is valuable to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further questions, please feel free to let us know.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good cute service
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 14일
Hi Christopher,Thank you for your feedback! We're delighted to hear that you found our service to be good. Providing excellent and adorable service is what we aim for, and we're glad we hit the mark during your stay. We appreciate your review and hope to welcome you back again soon!

8/10 - 좋아요

Krystal

좋아요: 숙박 시설 상태 및 시설
The housekeeping crew left this dirty cloths and garbage bags in my room.
2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 13일
Hi Krystal,We apologize for the oversight with housekeeping during your stay. It's important to us that each guest's experience is comfortable and hassle-free, and we regret any inconvenience caused by the unattended items in your room. We'll address this issue with our housekeeping team to ensure that it doesn't happen again in the future. Thank you for bringing it to our attention. We hope to serve you better in the future.

10/10 - 훌륭해요

patrick 님, St jean sur richelieu

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Patrick,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 - 좋아요

patrick 님, St jean sur richelieu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 9일
Hi Patrick,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 - 훌륭해요

Delricus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 5일
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Shawonna

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Shawonna,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 - 좋아요

Mary

2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 5일
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 - 좋아요

Kattie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 12일
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 - 훌륭해요

PAUL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 27일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Angelica

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Bobby

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The receptionist was not helpful from beginning to end. Asked for a receipt for deposit made she stated I could not receive anything because I payed with a third party company. I advised I’ve always paid through third parties and never not been able to receive a receipt for the deposit when that’s paid and my card is swiped through the hotel. I will not use this location again through hotel or third party.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Dear Guest,We regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

8/10 - 좋아요

Tamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 12일
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 - 훌륭해요

Alejandra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything its clean and the service its great my family and I enjoy our stay definitely staying there again
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 8일
Dear Guest,Thank you so much for the glowing 5-star review! We're thrilled to hear that everything was clean and that you enjoyed the great service during your stay. It means a lot to us that your family had a wonderful experience. We look forward to welcoming you back on your next visit!

4/10 - 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BEWARE
TVs did not work. No Internet and the phones didn't work. Front desk refused to compensate us. Will not be back again!!!!
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 8일
Dear Guest,We regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

10/10 - 훌륭해요

Tonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Dear Guest,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

10/10 - 훌륭해요

Rebekah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay, the staff was pleasant and helpful 😊, and the environment was clean, and peaceful.
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 18일
Dear Guest,Thank you for the outstanding 5-star rating! We're thrilled to hear you had a great stay. Our team works hard to ensure a pleasant experience, and your positive feedback on cleanliness and the peaceful environment is truly appreciated. We can't wait to welcome you back!

10/10 - 훌륭해요

Loyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 15일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 - 좋아요

KENYA

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Debra

The room was clean. Furniture needs updating, old and chair stained. Its in a bad area. Having to park in the back and then having yo walk all the way to the front to get in when there are key doors in the back lets me know its not a safe area. I heard what sound like 5 gun shots then 3 more shots followed as I was getting my suitcase out of the trunk of my car upon arrival. I froze!! I didnt know whether to get back in my car, run or get down. The only parking was in back behind the building. Being a female traveling alone! They should get a security guard to sit by that door at night so entry can be available from the back to enter the building faster, quickly and safetly. It a dirty area. Trash all in the streets. Fast food buildings all dirty and nasty. I should have known not to expect more since the room where so cheap. I only stayed 1 night. I love Holiday Inn but will never stay at that location again in that area.Sorry
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 15일
Dear Guest,Thank you for your 4-star rating and for sharing your experience with us. We're glad to hear that you found the room clean. We appreciate your feedback on the furniture, and we apologize for any discomfort caused by its condition. Your safety is our top priority, and we take your concerns about the area seriously. We'll look into ways to enhance security, and we appreciate your suggestion about having a security guard. We're sorry to hear about the noise and the overall cleanliness of the area; we'll work towards improving these aspects. We value your loyalty to Holiday Inn and hope you'll consider giving us another chance in a different location.

6/10 - 괜찮아요

Michelle

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
The bathroom floor was sticky and whole bathroom looked like it hadn’t been cleaned. The juice at breakfast was very watered down.
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 8일
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness and breakfast that you encountered. Rest assured, your concerns will be noted and forwarded to our team for improvement. We would value another chance to impress you and we wish you safe travels.

10/10 - 훌륭해요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. Nice bed and I love the soap dispenser
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 3일
Dear Guest,Thank you so much for your 5-star review! We're delighted to hear that you found our space very clean, enjoyed the comfortable bed, and appreciated our soap dispenser. We aim to provide a pleasant experience for our guests, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Jose Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DBU Classic
came to watch grandson play golf
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Yulie

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 28일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was very clean, AC in room was fabulous. Never once got hot. Room was very clean and quiet. The girl that checked up in was very friendly and super helpful! Would definitely stay here again.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Dear Guest,We appreciate your 5-star rating and are delighted to hear you found the hotel very clean with fabulous AC. We're glad the room met your expectations for cleanliness and tranquility. It's wonderful to know that our staff, especially the check-in personnel, left a positive impression. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Jared

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 - 괜찮아요

Amber

2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 6일
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 - 훌륭해요

Nichole

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

LaShanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and the staff was friendly and helpful!
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 13일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our property clean and our staff friendly and helpful. We appreciate your 5-star rating and look forward to welcoming you again in the future!

8/10 - 좋아요

Eddie

가족 여행
좋아요: 편의 시설/서비스
Property was clean and staff was very friendly. It would be nice to have a slightly different variety for the hot breakfast. We were there 3 days and each day offered the same selections. Other than that, I have no other complaints.
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Dear Guest,Appreciate your 4-star rating! Thank you for your thoughtful review and for choosing our property for your stay. We're delighted to hear that you found our property clean and our staff friendly. We appreciate your feedback regarding the hot breakfast variety, and we will certainly consider it for future improvements. We're glad to know that, aside from this minor suggestion, you had an enjoyable stay with us. We hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 10일
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 - 훌륭해요

Jeremiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 28일
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 6일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

4/10 - 별로예요

Irving Alejandro 님, Mexico

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Un día no hicieron la habitación
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

8/10 - 좋아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean and the staff was very nice!
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 1일
Dear Guest,Thank you for your positive feedback! We're delighted you enjoyed our great location, cleanliness, and friendly staff. We appreciate your four-star rating and hope to welcome you back soon!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Dear Guest,Thank you for taking the time to share your wonderful 5-star rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Stacy

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 20일
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the stay
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Dear Guest,It is always encouraging to see this perfect rating, particularly when it comes from those who matter the most. We're happy that your stay was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future to provide you with a 5-star experience.

8/10 - 좋아요

Misty

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The young man who checked us in did so with exceptional kindness and such excellence. He took care of everything quickly and efficiently. They even had complimentary cookies waiting for us.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Dear Guest,Thank you for your kind words and 4-star review! We're delighted to hear about your exceptional check-in experience with our young team member. We strive for excellence and efficiency, and we're thrilled that you enjoyed the complimentary cookies as well. We look forward to welcoming you back soon!

4/10 - 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty all around hotel
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Dear Guest,Thank you for choosing us for your recent stay. We apologize for the issue you faced. Kindly let me know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better for the rest of your stay and in the future.

10/10 - 훌륭해요

Dante

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 20일
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 - 훌륭해요

Natasha D

답변 제공: Sophia CSR 님, 2023년 10월 6일
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.