리셉션

라 퀸타 인 & 스위트 바이 윈덤 댈러스 I-35 월넛 힐 레인 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1012개 이용 후기 중 290개" "
평점 8 - 좋아요. 1012개 이용 후기 중 258개" "
평점 6 - 괜찮아요. 1012개 이용 후기 중 182개" "
평점 4 - 별로예요. 1012개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 1012개 이용 후기 중 166개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

SUNGLIM

보통수준
특별히 나쁘지도 좋지도 않습니다.
2018년 11월에 6박 숙박함

6/10 - 괜찮아요

hojong

좋아요: 청결 상태, 객실의 편안함
Not bed

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
business trip
Good

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
business trip
Good

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스
Slums
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Riley

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The clerk didn’t give a parking pass to me so my truck was towed while I was asleep. Mold in the bathroom and no smoke alarm in the room.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Euselys

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The attention to cleanliness is lacking, lack of communication at the reception with guest rights, the pool is dirty and on weekends the car cannot be parked as the guest wishes because the facility allows a nightclub to use the parking lot. hotel. lousy hote
답변 제공: General Manager 님, 2024년 4월 17일
Hello Euselys,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness and service, as well as for any difficulty finding parking. Our goal is to create a comfortable, relaxing environment, and we'll look into what went wrong during your visit. Should you be in the area again, we hope you'll consider coming back to see us.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

patrice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

2/10 - 너무 별로예요

Tyler

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very rude staff and cockroaches crawling around on the floor. And they will try to take your $100 cash deposit for anything by saying u damaged towels,etc. when we didn't damage anything and it was a fight to get our cash deposit back. Worst place we have ever stayed...would not recommend to anyone.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello Tyler,Thank you for writing to us. Please accept our sincere apology for any perceived rudeness from our team. We strive to treat each guest with the utmost respect, and we will be sure to revisit this with our staff. In addition, pests are a very rare occurrence at our property, and we will notify the respective teams to resolve this issue immediately. It is our hope you join us again, as we know we are more than capable of impressing you.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 - 괜찮아요

Mark

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스
Staff were rude and there were quite a few prostitutes in the area.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello Mark,Thank you for your review. We regret to learn of your disappointment with your experience. We'll be sure to have a conversation with our team to ensure our high standards of hospitality are being met. That said, please know that we have new ownership in place and work with the local authorities to ensure the property is as safe as possible for all our guests. It was a pleasure having you here, and we hope you will give us another chance in the future to change your lasting impression. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 - 괜찮아요

Phil

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dirty old hotel in sketchy area. Hallways had paint all over carpet. Everything is old and needs updating. Pool is outside looks good sized but is dirty with lots of kittens living around it. One of my beds had dirty sheets but housekeeping came up and put new linens on and was nice about it. Not a place to stay at with kids or solo. Was expecting more from a La Quinta brand hotel
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello Phil,Thank you for taking the time to leave a review. We are disappointed to hear your stay did not live up to your expectations and about the state of your room. We will use your feedback to help us improve the experience of future guests, and we hope you will consider staying with us again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 - 괜찮아요

Willie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was decent for the price.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello Willie,Thank you for taking the time to leave a review. Please feel free to reach out to us so we may learn what we can do to make your next visit a five-star visit. It was a pleasure having you as our guest, and we hope to see you again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

Racene

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel and friendly staff
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello Racene,Thank you so much for the five-star review. The team is so pleased to hear you enjoyed the facilities they work hard to maintain and their warm hospitality. We hope you'll visit us again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly helpful front desk
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Hello Ruth,Thank you for taking the time to review your recent stay at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln! Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. Please come see us again soon for another terrific experience.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 - 괜찮아요

Melanie

별로예요: 직원 및 서비스
The staff member at check-in was unfriendly and did not explain where anything was
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Hello Melanie,We're sorry to hear about the experience you described, as exceptional hospitality is our number one goal. Your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you will consider giving us another chance. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 - 별로예요

NAVITA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No soundproofing in the rooms.. could hear everything in the adjoining rooms. Pillows had sharp things sticking out Bed was too springy, could hear screeching if the springs every time I used it..
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Hello Navita,Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your experience. Your feedback about noise and the beds is understood, and we'll be sure to share your concerns with our team to determine ways of improving in this respect. It was a pleasure having you here, and we hope you will give us another opportunity in the future to deliver a restful stay worthy of a perfect rating. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

tae 님, Katy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Hello Tae,We're delighted to know that you had an amazing time with us and that our convenient location was perfect for your needs! Thank you so much for the perfect rating, and we hope to see you again soon. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

Danny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, affordable, close to highway.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Hello Danny,We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for the kind review. Please come see us again soon at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 - 별로예요

Keith

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ice machine and microwave in room didn't work
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Hello Keith, We appreciate the opportunity to have hosted you, although we're disappointed that we didn't meet your expectations. Your feedback is invaluable to us, and we're actively addressing the issues you've raised with our maintenance team to ensure prompt resolution. We sincerely hope you'll consider joining us again in the future. It would be our pleasure to demonstrate our commitment to providing exceptional service and addressing any concerns you may have.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone and everything is really organized.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Hello David,Thank you for your review of La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln. We're thrilled to hear you enjoyed your stay, including our streamlined service. It would be great to welcome you back anytime!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 - 너무 별로예요

Elio

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Kellie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Clean place and breakfast buffet was decent but Not the greatest stay. The tv was pixelated off and on the entire stay. The coffee maker in the room was broken and spewed out hot water all over the tray it was sitting on. Not a single drop got in the cup. And surrounding area was a little sketchy. Probably will not be staying here again.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Hello Kellie,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're under new ownership and currently renovating the property. We hope to welcome you back and impress you with our improvements.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 - 괜찮아요

Nydia

가족 여행
Only thing I did not like that phone was not working to contact front desk. The heater was not on when we first arrived. I had to walk to the front to tell front desk. The guy there was nice enough to help turn the switch on. Then some channels from cable were not working the signal was poor. Other than that everything else was ok. Although, If I had to stay another night, I would.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Hello Nydia,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff was able to assist with the heat, and we apologize for any issues with the phone. We'll look into this further, and we hope to see you again should you be back in the area.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 - 괜찮아요

Jonathan

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Edgar Ochoa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Leigh Ann 님, Bonham

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy at the front desk was not helpful at all, he sent us to two dirty rooms. And all ice machines were broke, no ice on premises, when we ask about them he was rude. He was in the back room everytime we went to the desk with questions and it was late afternoon and early evening (prime check in time)
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Hello Leigh Ann,Your feedback is appreciated as it helps us improve for our guests. Please accept our apologies for any issues with the ice machine and room cleanliness, as well as for any disappointment with how your concerns were handled. This is not the level of accommodation we aim to provide, and we'll relay your comments to the appropriate team members promptly. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 - 너무 별로예요

Kayla

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Amerie D

2024년 3월에 1박 숙박함

8/10 - 좋아요

Arianna

2024년 3월에 1박 숙박함

8/10 - 좋아요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing had problems with the tv at first.But my granddaughter lost her phone and they put it up for us.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Hello Denise,Thanks for joining us at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln. We're sorry you had an issue with the TV. Please know our front desk team is always available to assist you. That said, we're glad you had an overall enjoyable stay with us. We hope to see you and your family again for an even more exceptional experience.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

Tae 님, Katy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Hello Tae,We can’t thank you enough for staying at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln, as well as for your wonderful review. It’s delightful to hear our location was perfect for your trip, and we look forward to having you join us again when you return to our area!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 - 별로예요

Brittany

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cipriano and other staff members that I encountered were nice, but the overall feel of the hotel was unsafe, unclean and noisy. The bathroom shower curtain was ripped and torn, many bugs came out of the drains in the bathroom, paint splatters and paint all over the floor, sticky and dirty floors, each night there was incredibly loud music playing somewhere past midnight, and the area doesn't seem to be located in a safe location either.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Hello Brittany,Thank you for taking the time to review your recent stay with us. We are thrilled that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future improvements. Please know that the noise is coming from a nearby club that is not on our property. That said, the safety of our guests is of the utmost importance, and we work with the local authorities to ensure our property is as safe as possible. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

8/10 - 좋아요

LaTonya Johnson

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Myung hyun

2024년 3월에 3박 숙박함

6/10 - 괜찮아요

sara

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Myung hyun

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

Ricki

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were placed next to the machine room and it was the noisiest hotel I have EVER stayed in. At 2am I gave up trying to sleep and called the front desk to find a different room. Their phone was turned off, so I had to go to the front desk to get a new room. The second room was quieter but not quiet! Worst La Quinta Inn! Also we were told that breakfast was served until 9.30am but they stopped serving at 9am.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Hello Ricki,Thank you for providing your helpful feedback. We certainly understand the need for a restful night's sleep, so we're sorry that noise disrupted your evening. Rest assured, we'll address the phone issue so that our front desk team is easy to reach. We're better than this, so we hope you'll give us a chance to change your perceptions. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

Noe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always great customer setvice
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Noe,We're thrilled to hear that you had a great experience with us. Our team takes pride in providing exceptional service, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another wonderful stay!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 - 너무 별로예요

Madison

2024년 3월에 2박 숙박함

8/10 - 좋아요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Abimbola

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Nicole

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Building, especially interior is really nice. Front desk workers were both very kind, even in the midst of being very busy. It was very noisy in the hotel, especially middle of night. Checkout was at 11 but by 9:30 we had housekeeping knocking on the door. When we said we would be a bit longer they lingered outside our door being very loud.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Nicole,Thank you for your detailed feedback! We're delighted you appreciated our beautiful interior and experienced kindness from our front desk team. However, we're disappointed to hear about the noise disturbances and the inconvenience during checkout. Rest assured, we'll address these concerns with our team to ensure a more seamless experience for future visits. We hope to have the opportunity to welcome you back for a quieter and more enjoyable stay.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 - 너무 별로예요

Jonathan

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terribly maintained. Room smelled smoke, smoke detector wrapped in plastic, no batteries in tv remote, no hangers in closet, sink faucet broken, unresponsive staff, did not allow late checkout to long time return guest.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Hello Jonathan,It's disappointing to hear about your recent experience, particularly the issues in your room and with our service. Our team is committed to working on improvements in these areas to ensure our guests have a comfortable and enjoyable stay. We appreciate your honesty and hope to have the opportunity to demonstrate our commitment to excellence during your next visit.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Will book again
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Hello Rachel,Thank you so much for choosing to stay with us at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we can't wait to welcome you back.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

Ashley

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

8/10 - 좋아요

DEQUITA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice, just a lot of commotion in the lobby
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Hello Dequita,Thank you for choosing La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln and for taking the time to share your kind review. While we are sorry there was a slight concern in the lobby, we are delighted that otherwise you had a wonderful stay. We look forward to welcoming you back any time you're heading back in our direction.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 - 너무 별로예요

Adam

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I am not a picky person about hotels, but this one was definitely a disappointment. Can't believe La Quinta allows their brand name on this place. My major complaint was that I booked a suite that said it accommodates 6 people, but it only had one bed and a sofa bed. It slept 4. The room also only came with 5 pillows and when I asked for another I was told they didn't have any. How can I reserve a room for 6 and only get two beds and 5 pillows??!!! This hotel is right next to nightclubs and strip clubs. It was noisy with people partying all night long. At 6am I was on my way out to the car and encountered a woman wearing nothing but a bra and a g-string coming out of the lobby. In the daylight, I noticed that the yard in front of the hotel is extremely littered in trash. This was a non-smoking hotel but our room smelled like smoke. The people working the front desk were not competent with English to the point that they required me to write down my email address in order for them to put it in the computer. Overall, I would not recommend staying here.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Hello Adam,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. That said, we pride ourselves on our spotless accommodations and great service and apologize this was not your experience. Your comments will all be reviewed with the team to ensure we are always offering our best. We are grateful for your time and wish you well as your travels continue.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 - 훌륭해요

Fauwaz

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t expect this kind of amazing service. It was fabulous.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Hello Fauwaz,Thank you so much for your compliments! We at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln are ecstatic that you enjoyed the amazing service we aim for, and we look forward to delivering another fabulous experience the next time you're in town for a visit.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team