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MCM 엘레강트 호텔 & 스위츠 댈러스 여행 후기

3.5 out of 5
MCM 엘레강트 호텔 & 스위츠 댈러스
2330 W Northwest Hwy, Dallas, TX

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 397개" "
평점 8 - 좋아요. 1000개 이용 후기 중 315개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 162개" "
평점 4 - 별로예요. 1000개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 61개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Rebekah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely experience

10/10 - 훌륭해요

Linda 님, Richmond

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for attending a scheduled conference
2023년 1월에 2박 숙박함

2/10 - 너무 별로예요

Todd

별로예요: 청결 상태, 직원 및 서비스
Not a quiet room
Asked for quiet room at reservation and then again at check in. Had a party going on in room next door and hallway. Tried to call front desk and got recording it was over 10 minute wait time. Not staying here again.
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best are very comfortable!
The hotel room was spacious, the parking situation was very easy and it’s close to a lot of stores and restaurants. The beds were surprisingly super comfortable!
2023년 1월에 1박 숙박함

8/10 - 좋아요

Chaliza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for rhe price
2023년 1월에 3박 숙박함
답변 제공: GM 님, 2023년 1월 25일
Thank You

6/10 - 괜찮아요

Merwin

좋아요: 청결 상태, 직원 및 서비스
It’s an okay place. The building is pretty old with a rickety elevator that had every guest worried when using it. Beyond that it wasn’t too bad. Just not the best facility.
답변 제공: GM 님, 2023년 1월 16일
Dear Merwin,Thank you for staying with us and providing valued feedback. We're waiting on the elevator company to receive the parts in order to get our 2nd elevator working - Thank you for your patience with us. Again thanks for staying and hope to see you again soon.

4/10 - 별로예요

Ronald 님, New York

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
took 5-8 for hot water to reach shower and sink one elevator not working VERY street noise all hours because stop light in front of hotel.
답변 제공: General Manager 님, 2023년 1월 16일
Dear Ronald,I do apologize for the hot water issue and one elevator being down. We're waiting on the parts for the elevator, which should be here soon. Looking into the hot water. Thanks for staying and providing us with valued feedback

10/10 - 훌륭해요

Rozza

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Derrick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: General Manager 님, 2023년 1월 10일
Dear Derrick,Disappointed that your stay was not up to standard - hope to see you again soon so we may show we are better than a 2

10/10 - 훌륭해요

Dionel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 1월에 1박 숙박함

4/10 - 별로예요

Nicholas

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in to my 1st room. The toilet was broke and practically fell over. 2nd room was way smaller so no upgrade for the inconvenience of having to move rooms. I added another night the front desk couldn't just add it i had to go back to expieda an do it. Then they wanted another deposit for the 2nd night. Find another hotel.
답변 제공: General Manager 님, 2023년 1월 9일
Dear Nicholas,I apologize for the inconvenience you suffered at our hotel. I have shared your comments with the staff and we will improve our service delivery! Again sorry for the issue you experienced and thank you for sharing so we may improve.

10/10 - 훌륭해요

Jeff

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: General Manager 님, 2023년 1월 9일
Dear Jeff,Thanks for staying and the great review hope to see you again soon!

8/10 - 좋아요

Vladan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: General Manager 님, 2023년 1월 6일
Dear, Vladan,thanks for staying and posting a review. Hop[e to see again soon!

8/10 - 좋아요

Sorayda G.

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Kelly

출장 여행
좋아요: 직원 및 서비스
This place was a really nice hotel in its day. Its dated now and it shows. They've got a good breakfast and the staff always appear friendly.
2023년 1월에 1박 숙박함
답변 제공: General Manager 님, 2023년 1월 10일
Dear Kelly,That\nks for staying and the feedback. Hope to see you back soon!

10/10 - 훌륭해요

Allaison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay and clean.
답변 제공: General Manager 님, 2023년 1월 5일
Dear Allaison,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Ed O

8/10 - 좋아요

Tony

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff and housekeeping were awesome people
답변 제공: General Manager 님, 2023년 1월 4일
Dear Tony,Thanks for the great review! I have shared your comments with the team. Thanks for staying and the positive feedback

6/10 - 괜찮아요

payam 님, Broken arrow

2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Anshu

6/10 - 괜찮아요

Bryan

별로예요: 직원 및 서비스, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 19일
Dear Bryan,Thanks for staying with us disappointed that we only scored 6 out of 10 if you'd like to share more details we would be interested.

8/10 - 좋아요

mario

10/10 - 훌륭해요

Lauretta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: General Manager 님, 2022년 12월 8일
Lauretta,Thank you for staying with us and the great review rating. Hope to see you back soon!

10/10 - 훌륭해요

Erika

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The front desk staff was really nice. The hotel was really clean inside. The rooms appear to be a little older but it still was really decent inside. They also had a really nice breakfast. If I come back to Dallas I will definitely stay here again.
2022년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 5일
Dear Erika, On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Ed O

10/10 - 훌륭해요

Alan

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cool place to stay
2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 5일
Jeffery,Thanks for staying with us!

10/10 - 훌륭해요

Harold

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend
Very clean and maintained. Breakfast was excellent and Samual Garcia was very efficient, friendly and attentive. This is our second stay at this hotel and it’s quality has been consistent. We will be staying here again.
2022년 11월에 3박 숙박함
답변 제공: General Manager 님, 2022년 11월 28일
Dear Harold,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Brittany

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel really gives minimal effort. I felt like I was in a much cheaper motel from the 80s- not a four star hotel. Overall look of the facilities was in great need of updating. Microwave in the room had to at least be as old as me. Some of the painted doors and doorways in the rooms made you wonder if the color was meant to be that yellowed looking, or if maybe it was just cigarette stains and the paint was originally white. Bed was not comfortable- I had to stack the pillows to even get a little bit of cushion for my head. Not worth the price.
2022년 11월에 1박 숙박함
답변 제공: General manager 님, 2022년 11월 28일
Dear Brittany,I do apologize that you were less than pleased with your stay. I assure you that we try very hard to satisfied each guest and we're disappointed we failed with you. I have shared your feedback with the staff and we will work harder to provide future guest a more pleasant stay.

10/10 - 훌륭해요

Judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access.
2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 28일
Judith - Thanks for staying and posting a great review - hope to see you again soon!

10/10 - 훌륭해요

Melonie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: General Manager 님, 2022년 11월 21일
Melonie Thanks for staying amd posting the great review!

10/10 - 훌륭해요

Matt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 3박 숙박함
답변 제공: General Manager 님, 2022년 11월 23일
Matt - Thanks for staying and the 10 out of 10 review hope to see you back soon.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 21일
Lisa - Thanks for staying hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bad Advertising
I had high expectations for this stay considering we have stayed at other MCM Elegantes. The breakfast was awesome. Everything else, not so much. The toilet in our bathroom was childsize. It took forever for the water to warm up and then was scalding hot. No in-between. The bathtub stopper didn't work. I used a plastic soap wrapper to plug it long enough to give my grands a bath.The sheets were rough like they were old, and the phone cord would not stay in the phone so I could not call room service. I had to go to the bar to ask for milk because there was not a refreshment area at the check-in area. The area is extremely noisy all night, and not just because it is near the airport. Cars were drag racing ALL night, both nights we were there. I will not stay here again.
2022년 11월에 2박 숙박함
답변 제공: General Manager 님, 2022년 11월 21일
I do apologize that your stay was not what your expected. I have shared your comments with my staff so we may work on improving our product for future guest. Again sorry that your stay was not up to your expectations and thank you for providing us with valued feedback.

8/10 - 좋아요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 21일
Lucy Thanks for staying with us come back soon!

2/10 - 너무 별로예요

Wendie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs! Had to change rooms due to bed bugs
2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 18일
Dear Wendie,Sorry you had a less than satisfactory stay. I have followed up on your concerns and corrected the issue. Again I do apologize for your poor experience.

2/10 - 너무 별로예요

Ursula

2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 21일
Ursula, Sorry we did not score higher than 2 for you. Please feel free to call and give us details if you would like.

10/10 - 훌륭해요

Christian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 14일
Thank you for staying and the great review!

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena
2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 14일
Dear Jorge Muchas gracias!

10/10 - 훌륭해요

Alex

10/10 - 훌륭해요

chelsea

8/10 - 좋아요

Judy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: General Manager 님, 2022년 11월 7일
Judy appreciate you staying and the review

8/10 - 좋아요

Nikolett

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Checking in was a very slow process due to only having one person at the counter. There were two people ahead of me and I waited approximately 15m. All of the staff we encountered were very nice. The room was clean and the beds were comfortable enough and each bed had 4small pillows on it. The bar had 2 free happy hr drinks offered for each adult and the prices on the drinks after weren’t unreasonable. The rooms themselves were clean and comfortable however fairly outdated. They did have Starbucks coffee available to make in the room and there were a couple bath and body works toiletries available to use. We didn’t use the pool due to it being out of season. The hot breakfast the next morning was nice. They served scrambled eggs, hash browns, biscuit with gravy, toast, fruit, bacon, sausage as well as fresh orange juice. I did get a notification on my gps about car theft at this location however they do have security on site and it seemed to be a non issue. My guess is the theft happened off site. I would stay again.
2022년 10월에 1박 숙박함
답변 제공: General manager 님, 2022년 11월 7일
Dear Nikolett,Thanks for staying and the feedback. Hope to see you again soon

8/10 - 좋아요

Kristen

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was nice, and clean and affordable for the price. Rooms were very spacious.
2022년 10월에 2박 숙박함
답변 제공: General manager 님, 2022년 11월 7일
Kristen,Thanks for staying with us and the review. Hope to see you again soon

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay in Dallas
Very good place to stay in Dallas, The beds are comfortable, the rooms are claen, and they have a full breakfast buffet.
2022년 10월에 2박 숙박함
답변 제공: General Manager 님, 2022년 11월 7일
Edward appreciate the 10 out of 10. Hope tyo see you again soon

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 2박 숙박함

6/10 - 괜찮아요

Meghan

가족 여행
좋아요: 직원 및 서비스
You get what you pay for. Drinks that were free are also bottom shelf alcohol.. not good at all! Didn’t get the room we expected, wouldn’t go back.
2022년 10월에 2박 숙박함
답변 제공: General manager 님, 2022년 11월 7일
Meghan,i apologize that you did not get the room you expected. Thanks for the feedback.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick getaway
The staff was nice, rooms were clean. Liked that there is a gate around the hotel parking lot.
2022년 10월에 2박 숙박함
답변 제공: General manager 님, 2022년 11월 7일
Brittany,Itg is always appreciated when we get positive from the people who matter the most, you our guest! Thanks for staying with us.

10/10 - 훌륭해요

crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 11월 7일
Crystal - thanks for the 10!

4/10 - 별로예요

Janell

가족 여행
별로예요: 청결 상태, 직원 및 서비스
The hotel could use some updates. Hallway on 4th floor had the worst smell.
2022년 10월에 3박 숙박함
답변 제공: Asix 님, 2022년 10월 18일
Thank you for your comments. I am sorry the hotel did not meet your expectations. If you would like to discuss please call us.

10/10 - 훌륭해요

julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staff. Good food
2022년 10월에 1박 숙박함
답변 제공: ASix 님, 2022년 10월 18일
Thank you for the positive comments. We look forward to seeing you in the future.

8/10 - 좋아요

Christian

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo esta bien, agradable para pasar la noche.
2022년 10월에 2박 숙박함
답변 제공: ASix 님, 2022년 10월 18일
Thank you for the positive comments. We look forward to seeing you in future.