외관

NYLO 달라스 플라노 호텔, 태피스트리 컬렉션 바이 힐튼 여행 후기

3.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 547개" "
평점 8 - 좋아요. 1002개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 116개" "
평점 4 - 별로예요. 1002개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 62개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

GWANMO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실용적이고 넉넉한 객실과 실질적인 도움이 되는 편의시설
객실의 상태는 아쉬운 점이 없었음. 낡은 느낌의 소품과 현대적인 느낌의 소품들이 잘 어울린 실내 디자인을 가지고 있고, 청결도는 완벽했다. 아침식사를 하지 않더라도 커피는 무료로 마실 수 있고, 로비에 따라마실 수 있는 물통이 있다. 고객용 세탁기가 있는 것도 장점. 객실에 냉장고가 없는 방이 있다.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 2일
관모님, NYLO Dallas Plano Hotel, Tapestry Collection by Hilton에 대한 긍정적인 피드백을 읽게 되어 기쁩니다. 빈티지함과 모던한 디자인 요소의 독특한 조화는 물론, 최고의 청결함도 좋은 인상을 남겼을 것입니다. 로비에서 무료 커피와 쉽게 마실 수 있는 물이 편리했다는 소식을 듣고 기쁘게 생각합니다. 우리의 게스트 세탁 시설에 대한 장점을 언급해 주셔서 감사합니다. 일부 객실에는 냉장고가 없다는 귀하의 의견을 인정하며 공유해 주셔서 감사합니다. 우리는 귀하의 다음 방문을 기대하고 있습니다.

6/10 - 괜찮아요

HOYEON

2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Madison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The only downside was that our ac didn’t work when we got to the room. They fixed it quickly, but it didn’t get very cool at all. Everything else was good.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Madison, it's good to hear that your situation with the room temperature was attended to promptly. Nevertheless, we regret that you didn't find the room quite as cool as you desired. On a brighter note, we're pleased that the rest of your stay was satisfactory. Thank you for your feedback, These inputs help us in our continuous efforts to enhance our guests' experience. We hope to create a more comfortable stay for you next time.

8/10 - 좋아요

Emmery

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a nice hotel. Kinda expensive due to the “eclipse” but definitely worth it . Will come back for the right price
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Emmery, it's wonderful to know that NYLO Dallas Plano Hotel, Tapestry Collection by Hilton made a positive impression on you. We appreciate your recognition of our value despite unique market conditions. Always looking forward to providing you another memorable stay, preferably at a rate that fits your expectations.

10/10 - 훌륭해요

Carlos A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice experience. The hotel is clean and the staff is nice. The property is close to good restaursnts.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Carlos, thank you for your splendid review! We're thrilled to hear that your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton was enjoyable. It's wonderful that you found our hotel to be tidy, and our team members to be pleasant. We're also glad to note that our location near great dining options added to your experience. We look forward to welcoming you back on your next visit to the area!

8/10 - 좋아요

Kaegan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The size of the room was perfect and the staff was so nice and very helpful. The only thing I didn’t like was that there was no mini fridge.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Kaegan, thank you for sharing your experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We're glad to hear that the room's dimensions met your needs and our team members were welcoming. We've noted your feedback about the absence of a mini fridge - it's key input for improving guest experiences. We hope to welcome you back soon!

10/10 - 훌륭해요

Elaina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love everything about this place! Plano is a great alternative if you're wanting the "Dallas" scene without the traffic. Great beds, very quiet rooms. Great staff as well! We can't wait for our next visit!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Elaina, thank you for your glowing feedback about NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It's delightful to hear that you enjoyed the tranquility of our rooms and comfortable beds. We appreciate your compliments about our team members too. We're eager to welcome you back for another exceptional experience on your next visit!

2/10 - 너무 별로예요

Jose

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thank you for sharing your feedback, Jose.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

4/10 - 별로예요

Gerson J.

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No fue lo que esperaba ; muy alto el costo por la propiedad
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Gerson J., lamentamos saber que su estadía no cumplió con sus expectativas. El valor que nos esforzamos por brindar es una prioridad para nosotros y parece que no acertamos durante su visita. Esperamos tener la oportunidad en el futuro de brindarle el excelente servicio y valor por el que somos conocidos.

10/10 - 훌륭해요

Nestor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Nestor, it's fantastic to hear you had an excellent stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. Your high rating speaks volumes and we couldn't be more grateful. We hope you'll visit us again soon. Safe travels until then!

10/10 - 훌륭해요

patrice

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Patrice, thank you for your outstanding review for NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We're thrilled you had a wonderful experience and hope to see you back again soon. Safe travels!

2/10 - 너무 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When checking in, our front desk staff was clearly on drugs. The shower in our room wouldn’t drain and would overflow on the floor and since the floor is concrete it just spilled into the room. Theres no mini fridge for your drinks or snacks. Bed was uncomfortable. There was hair in the sink upon arrival as well. Won’t be staying at this hotel again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Jennifer, we're genuinely upset to hear about the difficulties you encountered during your stay, especially the issues related to the check-in process, room maintenance, and consideration for comfort. We always aim to provide top-tier service and it's clear that we did not meet your expectations in this case. We've noted your particular concerns for review and potential improvement. Thank you for bringing these details to our attention and we hope for an opportunity to provide a much better experience in the future.

10/10 - 훌륭해요

Linda

좋아요: 숙박 시설 상태 및 시설
Close to shopping
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Linda, thank you for your wonderful review. We're thrilled that the NYLO Dallas Plano Hotel's proximity to shopping areas worked well for you. Should you find yourself in Dallas again, we'd be happy to welcome you back for another convenient stay.

10/10 - 훌륭해요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very comfortable, nice, and clean. Jon Henry was quick and friendly very buttoned up. Very nice front desk staff.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Jackie, it warms our hearts to hear your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton was comfortable, pristine, and welcoming. It's wonderful to hear that Jon Henry and our front desk team demonstrated speed and friendliness. We appreciate you choosing to stay with us and hope to welcome you back soon for another elevated experience!

8/10 - 좋아요

Priscila

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Priscila, it's delightful to hear that you had a generally positive experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We value your rating and hope to provide an even better stay next time, turning that 4-star into a 5-star experience. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Estefani

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel very impressed
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Estefani, we are thrilled you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton and found it to be excellent. Your positive feedback is deeply appreciated. We look forward to welcoming you back for another impressive stay.

10/10 - 훌륭해요

Brent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast and easy
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Brent, it's wonderful to hear that your experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton met your expectations for efficiency. We appreciate these kind words and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Brittany 님, Farmers Branch

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Brittany, it's wonderful to know you had an excellent experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We hope to welcome you back in the near future for another wonderful stay.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Modern and unique property.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Richard, thank you for sharing your impressions. We're thrilled that you found the NYLO Dallas Plano Hotel, Tapestry Collection by Hilton to be a distinctive and contemporary experience. We can't wait to welcome you back for another visit.

6/10 - 괜찮아요

Matt

Needs better Mattresses
Friendly staff, the beds are not comfortable at all. If you like to sleep on a slab of concrete then you’ll enjoy it.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Matt, thank you for noting our friendly team members at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It's disheartening to hear your sleep was not as comfortable as expected. We assure you the comfort of our guests is a priority, hence, we value this feedback regarding the bed comfort. We look forward to the potential opportunity to serve you again and provide a better experience.

10/10 - 훌륭해요

Cory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Cory, thank you for your superb rating on Hotels.com. We're thrilled to learn that your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton met your expectations. Our team is looking forward to having the pleasure of serving you again in the future. Safe travels!

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
We appreciate you sharing this positive rating, Michael!The comfort of our guests is important to us so we can't wait to see you back again at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We want to share an even more enjoyable experience with you next time.

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 14일
Thanks for sharing this perfect rating, Carl!We're thrilled to hear you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Dan, it's wonderful to hear that you had a quality experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton! We sincerely appreciate your perfect rating and look forward to your next visit.

6/10 - 괜찮아요

Gabriella

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
We appreciate the feedback, Gabriella.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Jeffrey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Jeffrey, it's great to see your perfect rating for the NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It seems like you had a wonderful experience. We are looking forward to welcoming you back in the future.

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tired of the eco-friendly rant and chant. Hotel was great.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
James, it is wonderful to know that your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton met your expectations. Being eco-friendly is part of our commitment to a sustainable future, and we're glad that aside from this, you found the hotel to be great. We appreciate your feedback and look forward to serving you again soon.

10/10 - 훌륭해요

moises

좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Moises, thank you for your five-star rating! NYLO Dallas Plano Hotel, Tapestry Collection by Hilton is thrilled to know you had a lovely stay. We can't wait to welcome you back for another commendable experience!

4/10 - 별로예요

Dana

좋아요: 청결 상태
별로예요: 직원 및 서비스
VERY UNHAPPY
The room was very clean however the air DID NOT work. I called the front desk and told them the air would not come on. I was told there were no other rooms to move to and they would send someone if they could find them. I then called sometime later and asked if they had a fan that we could use. The front desk called back and informed us that they did not have a fan and could not find someone to look at the air. It was very late at this point and we suffered through it. We left very early in the morning instead of going down stairs to enjoy breakfast. Honestly I would have asked for a refund but what’s the point. No one checked back in or offered a solution. I will not stay there again!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Dana, we appreciate your feedback and take your concerns seriously. It's unfortunate to hear about the air conditioning issue in your room and the inconvenience it caused. Our main goal is to make our guests' stays as comfortable as possible. In this case, it seems we fell short. The situation mentioned is not reflective of our typical service level, as quickly resolving reported issues is our standard procedure. Also, our team members' top priority is to actively communicate with guests regarding their queries. We are sorry if this was not your experience. We do hope you'll give us a second chance to prove our commitment to superior service and accommodations.

8/10 - 좋아요

Duanita

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Duanita, thank you for taking the time to leave a rating for NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It's pleasing to know you had a rewarding stay. We hope to see you again soon for another enjoyable experience.

8/10 - 좋아요

Annie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Annie, thank you for choosing NYLO Dallas Plano Hotel, Tapestry Collection by Hilton for your stay. We're delighted to know that your experience met most of your expectations and we eagerly anticipate your return!

6/10 - 괜찮아요

Sharon

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Thank you for taking the time to share your feedback, Sharon.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 - 훌륭해요

William

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Thank you for the great rating, William!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy loft hotel
We loved pretty much everything about this hotel, from the gentleman at the front desk to the pleasant scent that hits you when you walk in. The only downside was that the bathroom sink is awkwardly small and even a simple task like brushing your teeth is strange...just not a lot of room to work with.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Brandon, thank you for your heartfelt review! Your kind words regarding NYLO Dallas Plano Hotel's atmosphere and our front desk colleague genuinely delight us. We're sorry to hear about the inconvenience you experienced with the bathroom facilities; we always aim to provide a comfortable experience that meets all our guests' needs. We appreciate your feedback and promise continuous improvements for your future visits. We look forward to welcoming you back!

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the best Thanksgiving hotels I have stayed!
Absolutely a great experience, the breakfast in the morning was absolutely top notch, the location was fantastic, and I highly recommend this hotel.
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Stephen, thank you for your wonderful feedback. It's delightful to hear that NYLO Dallas Plano Hotel, Tapestry Collection by Hilton offered you an exceptional experience. We're particularly pleased you enjoyed our breakfast offerings and found our location to be fantastic. Your recommendation is well-received. We eagerly await your return in the future.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, modern, but grim. On gray, cold days, it’s tough to walk into the room with brown floors/walls and all neutral dark tones and feel positive.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Karen, we're glad to know you found the NYLO Dallas Plano Hotel clean and modern. We sense that you found the color palette a bit subdued and we appreciate your feedback. We're constantly reviewing guest suggestions to ensure a welcoming atmosphere, even on those gloomy days. We hope to have another opportunity to serve you again in the future.

2/10 - 너무 별로예요

Ashley

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No sheets on the bed when we arrived, wet towels, and the alarm clock went off at 5am without being set.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Ashley, we're sincerely sorry to hear about your experience. It's disappointing to know that you found your room in less than perfect condition and were disturbed early in the morning by the alarm. We understand the importance of a good night's sleep and comfort, so we surely regret you weren't able to fully enjoy your stay. Know that we are looking into these aspects and rest assured, improvements are being made. We hope for an opportunity to better serve you in the future.

10/10 - 훌륭해요

junko 님, new york

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Junko, it's wonderful to hear about your excellent experience at the NYLO Dallas Plano Hotel, Tapestry Collection by Hilton! Our team appreciates your high rating and we hope to welcome you back in the future for another perfect stay. Safe travels!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 31일
Thank you for the wonderful review, William!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton.

8/10 - 좋아요

Gabriel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Except location with a few hiccups
The location is great and just so accessible to everything. Staff was friendly too. My only complaints are that: 1.) the sink is the bathroom is a terrible design. It’s pushed too close to the wall under the mirror, shaped weird and gets water absolutely everywhere. 2.) this hotel has an industrial look, which is cool. However, the walls and floors in the room are completely bare except for one or two small art pieces and a rug. Because of this, everything echoes and you can easily hear private conversations in other people’s rooms as you walk by.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Gabriel, thank you for your comments on the convenient location of NYLO Dallas Plano Hotel, Tapestry Collection by Hilton and acknowledging the friendliness of our team members. We appreciate the specific details you've shared. Your insight regarding the bathroom setup and the acoustics in the rooms are noted. Our design is indeed intended to showcase an industrial feel and we're sorry if it affected your overall comfort. Rest assured, your feedback will be relayed to the concerned parties for enhancements. We hope to have the opportunity to serve you again for an improved stay.

10/10 - 훌륭해요

Karla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 31일
Thank you for the fantastic rating, Karla!We strive to make all of our guests feel welcome and relaxed during their time at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton! We can't wait to see you again soon.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it- would definitely stay here again.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Jessica, it's wonderful to hear that you had a fantastic stay at the NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We're delighted your visit was worth repeating. We're eagerly waiting for your next visit!

8/10 - 좋아요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was our second time here and we loved it. The only thing that was a bummer was the reason we like to stay here is because they have chargers onsite. Of the three chargers, one wasent working and the other two always had the same cars parked there the entire day and throuhh the night. Almost like the vehicles belonged to employees or staff who worked there. Overall the stay was still great!
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Lauren, thank you for choosing NYLO Dallas Plano Hotel, Tapestry Collection by Hilton again for your stay. We're delighted that you had a great stay overall. We regret your disappointment regarding the availability of charging stations and want to assure you that we understand the importance of this amenity. We'll certainly pass along your observations to our team members for their attention. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

KaMesha S

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NYLO is great
Que greeted us, checked us in and offered bottled water. All staff were professional and our rooms were nice and clean.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
KaMesha, thank you for sharing your experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We're delighted to learn that Que made your check-in process memorable and that you appreciated the professionalism of our team members. It's reassuring to know you found your rooms to be nicely appointed and clean. We eagerly look forward to your next stay.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
We used to live in Plano for 24 years and recently moved to Houston for hubs job. We stay here ALL the time when we come to visit our boys. Super pet friendly- welcoming front desk staff!
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 21일
Nicole, thank you for your glowing words! At NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, we are thrilled to be your preferred choice of stay during your visits. It's wonderful to know you and your pets have received a warm reception from our friendly front desk team members. We look forward to welcoming you again soon when you visit your boys. Safe travels back to Houston!

10/10 - 훌륭해요

Kyle

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 10일
Thanks for the amazing rating, Kyle!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton!

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 20일
Thank you for the wonderful rating, Danielle!It's fantastic you enjoyed your time at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton so much! We look forward to hosting you again soon for another amazing experience!

6/10 - 괜찮아요

Timothy Kirk

2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 8일
Timothy, we noticed you left a mid-range rating for your stay. We would appreciate hearing more about your experience. Your comments would help us understand where improvements might be made. We genuinely hope to have the opportunity to welcome you back and enhance your experience.

10/10 - 훌륭해요

Mark

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 8일
Mark, we're delighted you had a stellar experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. Your satisfaction is very important to us. We hope your travels will lead you back our way for another outstanding stay!

10/10 - 훌륭해요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very clean, modern, industrial style hotel. The only downside was the stupid small bathroom sink.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 17일
Steve, it's fantastic to hear you appreciate the clean, contemporary ambiance at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We're sorry if you found the bathroom sink less than satisfactory. We appreciate your feedback and continue to strive for improvement in all areas. We look forward to your next stay to exceed your expectations.