외관

레드 루프 인 & 컨퍼런스 센터 맥키니 여행 후기

2 out of 5
레드 루프 인 & 컨퍼런스 센터 맥키니
1300 N. Central Expy, McKinney, TX

이용 후기

6.6
평점 10 - 훌륭해요. 757개 이용 후기 중 160개" "
평점 8 - 좋아요. 757개 이용 후기 중 212개" "
평점 6 - 괜찮아요. 757개 이용 후기 중 158개" "
평점 4 - 별로예요. 757개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 757개 이용 후기 중 118개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

Corey

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I was immediately disappointed upon pulling up to the hotel.. The staff and service was ok!! It’s mainly the environment and people hanging out.. Upon entering my room I did feel a little better!! I could tell it had been renovated.. The lamps could use replacing due to the electrical outlets not working properly!!
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 25일
Dear Corey, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Conference Center McKinney. We regret to discover that you weren’t thoroughly impressed with us during your most recent visit. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We ask that you give us another opportunity to make a better impression on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Chassiti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 20일
Hello Chassiti, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

greg

반려동물 동반 여행
Floor was dirty. Bed comforter has a blood stain on it a lot of people outside talking loudly
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 16일
Thank you, Greg, for telling us about your stay at the Red Roof Inn & Conference Center McKinney. I am disappointed that your experience was less than ideal due to the dirty floor, the noise disturbance along with the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Cynthia

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in. Thank you!
2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 13일
Dear Cynthia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are overwhelmed to read that you had an easy check-in. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Virginia

가족 여행
별로예요: 숙박 시설 상태 및 시설
My stay at RRI was poor. The beds are clean but like rocks. It was extremely noisy as they were having a party, although my room was opposite the party. The whole motel was in mediocre condition. It was clean and not the worst place I’ve ever stayed at. It seems they have tried to update, but the building itself is old. They charged my cc a $50 per room incident fee that we are to be credited back in 3-5 days… I didn’t like that they went ahead and took my money instead of holding the cc number. I’d don’t think I’d recommend this place. 2 out of 5 stars from me.
2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 12일
Dear Virginia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. However, it's good to know that the beds were clean. You indicated that you were unsatisfied with the noise you encountered that came from a party, the upkeep of the building and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Daniel Zapata

좋아요: 청결 상태, 직원 및 서비스
Solo que los baños están muy pequeños y el tocador demasiado grande solo deberían expandir el baño un poco más
2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 5일
DQuerido Daniel,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en RED ROOF INN & CONFERENCE CENTER MCKINNE. Me alegra mucho que hayamos obtenido tu puntuación de 4/5. En Red Roof es bueno saber que nos eligió para su estadía. Sin embargo, usted mencionó que no estaba satisfecho con el tamaño del baño y el tocador. Esto se tendrá en cuenta. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,LaTundeGestión del techo rojoEspecialista en RediResponse

4/10 - 별로예요

Wilde

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Attention the staff and this time not refund my money , I put for deposit they said in 3 or 4vfays business y at this time no receive nothing in my account....$100.00 dollars.... I was in differents hotels , nobady said about deposit , only that " Red Carpet " deposit and I think that is suspicious....
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 4일
Dear Wilde,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. At Red Roof we are happy to know that you made us your choice of stay. However, you mentioned that you were unsatisfied with return period for your deposit. Our property collects deposits for incidentals upon arrival at the property from our guests. This deposit is return at check-out, however, depending on your financial institution it can take up to 7-14 business days to reflect on your account. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Monica 님, Longview

2024년 1월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 26일
Dear Monica,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 - 훌륭해요

Jimmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a decent motel rooms are nice.
2024년 2월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 2월 20일
Dear Jimmy,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. I am happy you were pleased with our nice rooms. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 - 괜찮아요

Vineeth

Nothing
2024년 2월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 17일
Hi Vineeth,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 - 훌륭해요

Cody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 12일
Hello Cody,It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It’s an absolute joy reading how nice our hotel was. Your comments are encouragement as we aim to continuously provide great stays for all our guests here at Red Roof.Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

4/10 - 별로예요

Quinton

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heat and air unit put off a musty odor and it has cockroaches.
2024년 1월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 1월 25일
Dear Quinton,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. It upsets me to read that your stay fell short of your expectations due to the odor of your room and the pests you reported. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold the company's high standards, I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

8/10 - 좋아요

Sheila 님, Carthage

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very well lighted. The rooms were easily accessible with exterior entries. I was grateful that they accepted my pet, with a deposit, and it was promptly returned to my credit card after evaluation by management. My pet room had plank vinyl flooring, so bring the slippers if you don't like cold bare floors. The rooms were very clean, updated & the bedding comfortable. My only wish was for a room coffee pot & cups. I most likely will stay here again to visit my family because it's location is easy to get to their place.
2023년 12월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 1월 13일
Dear Sheila,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Conference Center McKinney. It's great to see that our clean, convenient and pet friendly property met your expectations, resulting in a 4/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.It was a pleasure accommodating you and we look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Maria de los A 님, San Juan

2024년 1월에 4박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 1일
Hi Maria,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn & Conference Center McKinney. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 1월 10일
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 - 괜찮아요

James Roy Buzbee

별로예요: 편의 시설/서비스
If you dont say anything about the deposit then dont expect to get it back anytime soon if at all.
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 8일
Dear James Roy Buzbee,Thank you for taking the time to tell us about your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the your refundable deposit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The room was clean and comfortable. The only downfall was the hotel is next to a restaurant that plays live music late over the weekend.
2023년 12월에 8박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2023년 12월 27일
Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. I am happy to read that you were pleased by the clean room and comfortable bed. We apologize for the inconvenience caused by the late night music coming from the restaurant next door. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Ernest 님, Wesley Chapel

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I read the reviews but thought that any thing that bad would be out of business. I was WRONG. I paid up front for my daughter. The day of her arrival, I called and spoke with the receptionist to verify the check in process. My daughter was denied her room for the first night and again the next morning. I had to go in and "speak" with the staff. They refused to give me the managers name and refused to reimburse my paymet (for eight days). Finally allowed her to check in. I think the scam is to allow upfront paynent, then deny access and double book the room. I watch two other couples ho through the same thing. Stay away from this hotel. The GM, has six othet locations. Im will to bet that the scam is being ran at those lications.
2023년 12월에 8박 숙박함

2/10 - 너무 별로예요

Vickie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I didn't stay room smell like smoke and area was bad. Didn't like it at all.
2023년 12월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 21일
Thank you, Vickie, for telling us about your stay at the Red Roof Inn & Conference Center McKinney. I am disappointed that your experience did not meet your expectations, as you indicated you didn't stay due to the smell of smoke and the area not being to your liking. Please accept our apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

brian 님, Creston

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 19일
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Prajwol

2023년 12월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 12일
Thank you for taking a moment to leave a review, Prajwol. The staff and I at the Red Roof Inn & Conference Center McKinney appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 - 훌륭해요

Roman

답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 12일
Dear Roman, We at the RED ROOF INN & CONFERENCE CENTER MCKINNEY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Red Roof Management

10/10 - 훌륭해요

Wilman

2023년 12월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 8일
Thank you for sharing your 5/5 rating with us, Wilman. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 - 괜찮아요

Deborah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Meh
We stayed here four nights. Our room was serviced only one day, and two nights we could not find close-by parking because all spots were taken by patrons of the bar next door.
2023년 11월에 4박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 12월 7일
Hi Deborah,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. Please accept our most sincere apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

2/10 - 너무 별로예요

Stephanie

가족 여행
별로예요: 숙박 시설 상태 및 시설
My family had events going on all weekend and we'd get back to the hotel around 10pm to find no parking due to the Hanks BBQ customers using the entire hotel parking lot for there convenience. We had to circle multiple times to find parking or to wait for someone to leave. I understand there's a sign that says additional parking, but for the entire parking lot to be full, thats just ridiculous.
2023년 12월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 5일
Thanks for sharing your feedback with us, Stephanie. The team at our Red Roof Inn & Conference Center McKinney was saddened to see that we failed to provide you with a satisfactory stay. You stated that the parking lot was full, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

8/10 - 좋아요

Rena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 5일
I appreciate the time that you took to share your sentiments with us, Rena. Our team at the Red Roof Inn & Conference Center McKinney appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Nevalyn

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not cleaned at all when I checked in. Asked for nonsmoking and cigarette butts everywhere. Food on the floor. I had to clean the tub to shower. When I asked the staff about it he said it was not his problem and was extremely rude. Every surface was dirty. I showed pictures to the front desk, again he said it was not his problem. I asked for a refund and he refused. The area is dangerous and very loud. I could hear the guests phone alerts… the walls are that thin. The filth was absolutely disgusting. And smelled terrible. The staff did not want to correct the issue. Also, upon checking in, they would not accept my debit mastercard.. but they “continently” had an ATM in the lobby for me to withdraw cash and charged a fee. No amenities were available. I did see an old coffee pot in the lobby. I would NOT stay here! Extremely disappointed is an understatement. I know you get what you pay for but this was beyond filthy and the staff doesn’t care; nor are they willing to rectify anything you ask for. Like a clean room.. for example.
2023년 11월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 28일
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney, Nevalyn. I am sorry that your experience did not meet your expectations. You stated that the unclean rooms and the poor odor, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Dianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 28일
Thank you for sharing your perfect rating with us, Dianna. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Miguel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sleep and go.
There is only coffee. One pot in lobby. Bed was firm. Small tv. Not a place for family. Just sleep and move on.
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 18일
Thanks for sharing your feedback with us, Miguel. The team at our Red Roof Inn & Conference Center McKinney was saddened to see that we failed to provide you with a satisfactory stay. We were pleased to read that the bed was firm. However, you stated that the TV was small and that our location was not suited for families. As such, your feedback may be taken into account as Red Roof aims to male improvements.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gloria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 16일
Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

bob

2023년 11월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 16일
Hello Bob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Jarod

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 15일
Thank you for sharing your 10/10 rating with us, Jarod. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Tiffany

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel had bugs. Was not clean.
2023년 11월에 3박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 15일
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney, Tiffany. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness, along with the listed insects hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kelly

2023년 11월에 2박 숙박함
답변 제공: Oniel RedRoof Management 님, 2023년 12월 6일
Hi Kelly,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management

4/10 - 별로예요

Albert

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 8일
Hello Albert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable, clean. Pleasant staff.
2023년 10월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 4일
Dear Jason,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY regarding the comfortability, cleanliness and staff. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Tylar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room
2023년 10월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 4일
Dear Tylar, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY regarding the clean room. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Gloria

별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 4박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 1일
Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 - 별로예요

Celia

출장 여행, 가족 여행
O
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 29일
Hello Celia,I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 10월 18일
Hello Connie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Nathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was by far my worst stay anywhere ever. I checked in early (extra $25) and my first room had a couple of crickets and the AC was out. They then moved me to another room because they couldn’t fix the AC that day. Second room had A LOT more crickets (like 15-20 at least) and dead pieces of crickets leading me to think they didn’t clean it well. Called the front desk just asking for a refund so I could stay somewhere else. They refused because I booked through Expedia but said they’d send someone to “clean” my room. It was just a guy with a broom and he was rude and had an attitude about it. At that point I just left and stayed somewhere else. Called RRI customer service and filed a complaint with pictures (see my Google review). Then got an “apology” email from the GM saying they couldn’t refund me (because of Expedia he said) but would refund my early check in. I called his bluff and called Expedia customer service and they confirmed that I just RESERVED through them and I paid the hotel directly. So the hotel should be able to refund me, they’re just being stubborn. I replied to the “apology” email a week ago saying I still wanted the full refund and that Expedia confirmed they should be able to give it to me. There’s been no response since, and no refund (even to the early checkin that they said they would). Don’t stay here, it’s gross and they don’t care about your experience there at all.
2023년 9월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 9월 30일
Dear Nathan, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the lack of cleanliness in both rooms, the malfunction of the AC and all the other concerns that dampened your experience. I sincerely apologize for the inconvenience caused by the issues you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns, as we continually work to improve our hotel.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Braden

별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Olivia RediResponse Specialist 님, 2023년 9월 24일
Hello Braden, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Danny

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Kinda quiet, but tub was stopped up, didnt get to take a good shower.
2023년 9월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 9월 20일
Dear Danny, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney. We are happy that you were pleased with the quietness of our property. However, I was dishearten to read that the bathtub did not work to your liking. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 9월 15일
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I were delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Kind regards,LintonRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Charles

2023년 9월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2023년 9월 15일
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I were delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s very clean
2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 10일
Dear Melissa,We appreciate your comments regarding your recent stay at the RED ROOF INN FAIRMONT. It's great to see that you were pleased with our cleanliness. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.At this time, I would like to extend the opportunity for you to share your experience with others. You can post information about your stay at our hotel on Google. Your review can help others make their choice of hotel with confidence.Directions for writing a review on Google:1. On your computer, sign in to Google Maps.2. Search for RED ROOF INN & CONFERENCE CENTER MCKINNEY.3. On the left, scroll and click "Write a review."4. To score the place, click the stars. You can also write a review.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Recordo Rediresponse Specialist

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value at a good price
2023년 8월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 8월 29일
Hi Richard, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Conference Center McKinney. It's great to hear that you had a value-based stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Chevanese Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

todd

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
Made reservation because stated RV parking on site. We were moving with U-Haul and also had a car. There was no room for either one. I think a lot of parking taken up by bar patrons next door. And music from live band is loud. We did not stayed, got refund after 30 minutes and booked motel 6 behind premises, plenty of parking.
2023년 7월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 8월 12일
Dear Todd,Thank you for telling us about your recent visit at the Red Roof Inn & Conference Center McKinney. We thank you for your 3/5 score. However, you stated that the lack of parking resulted in you reserving a room at another hotel, which was saddening to read. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Regards,LintonRediresponse Specialist

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great find
Great location, right by the highway but quiet. Hanks across the parking lot had great food and live music. The aircon and pool were really good and the service staff were friendly and helpful.
2023년 7월에 3박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 8월 4일
Hi Kevin,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. It's great to see you enjoyed your stay, especially regarding our hospitable staff, the convenience of our location, the pool, along with other highlighted features of your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Chevanese RediResponse Specialist