책상, 노트북 작업 공간, 암막 커튼, 무료 유아용 침대

레드 루프 인 알링턴 - 엔터테인먼트 디스트릭트 여행 후기

2 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1135개 이용 후기 중 385개" "
평점 8 - 좋아요. 1135개 이용 후기 중 237개" "
평점 6 - 괜찮아요. 1135개 이용 후기 중 153개" "
평점 4 - 별로예요. 1135개 이용 후기 중 121개" "
평점 2 - 너무 별로예요. 1135개 이용 후기 중 239개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

BYUNGIN

2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 30일
Hello BYUNGIN,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - 별로예요

Tammy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Lighter and dirt under hard springy mattress with flat pillows. Stairway entrance was partially blocked by group of people grilling and hanging out .
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Tammy,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Faye

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a reservation from Friday April 5th - Sunday April 7th- 2 nights. I arrived at 12:30am to be told that because I didn’t check-in @ 3pm my room was no longer available. I sent a email to the hotel notifying them of me being late on the 4th. Per my email their policy states I had until 4am to check-in, but apparently that doesn’t matter when I’m not there and someone else comes in wanting a room. I will never book this place again. We were left with no room resulting in driving around for 2.5 hours until 2:30am to finally find a hotel that had availability- paying now double for us to sleep for 6 hours. Absolutely ridiculous.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi Faye,We sincerely apologize for the inconvenience and frustration you experienced with your reservation. It's unacceptable that your room was not held despite your communication and adherence to the check-in policy. We understand your disappointment and will address this matter with our team to prevent similar situations in the future. Your feedback is invaluable, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future.

8/10 - 좋아요

Ginni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our room was reasonably clean, no sign of bugs or any kind of rodents. It smelled way better than I expected since it was the smoking room we asked for. Good for the price. Service was great. I wasn't looking for 5 star considering my budget, so I'm satisfied.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Hi Ginni,Thank you for sharing your positive experience with us. We're pleased to hear that the cleanliness exceeded your expectations and that our service met your satisfaction. Your feedback is invaluable, and we're delighted to have provided value for your budget. We look forward to welcoming you back for another pleasant stay.

8/10 - 좋아요

Jasmine

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are very concerned with the customers happiness and do their very best to accommodate you
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Jasmine,We're thrilled to hear that our staff's dedication to customer happiness made a positive impact on your experience. Ensuring your satisfaction is our top priority, and we appreciate your acknowledgement of our team's efforts. Your feedback motivates us to continue delivering exceptional service, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

8/10 - 좋아요

Garrett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Hi Garrett,Appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!

2/10 - 너무 별로예요

Karam

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Karam,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!

4/10 - 별로예요

Ruth

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Looked as if people were living there long term
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 15일
Hi Ruth,Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 13일
Hi Dennis,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 - 좋아요

Kenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was helpful and gracious. The room was ok. Clean, but kind of worn and depressed. It was very expensive for the accommodation. The bathtub and flooring need to be repaired. But it was clean, and it was quiet. The area seems to be a little off putting and somewhat uncomfortable. Nothing the motel can do about that, however. The staff was incredibly kind, and helpful.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi Kenda,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you liked our friendly staff and clean comfortable room. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Domitila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 4일
Hi Domitila,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

4/10 - 별로예요

Freda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Door to room looks like it has been kicked in so I had to put a chair under the door to secure the door. Pillow cases were dirty, tub was dirty & I had to fill th toilet with water myself in order to flush the toilet.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Freda, We appreciate your feedback and apologize for the inconveniences you encountered. Your comments will be shared with our team for further review. We strive to provide all our guests with a pleasant stay and regret that we did not meet your expectations on this occasion.

2/10 - 너무 별로예요

Gary

Place was very dirty we did not stay there
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Gary, We apologize for any inconvenience caused by the cleanliness issue during your stay. Your feedback is valuable for us to make improvements. Management is always available to address any concerns you may have in the future.

10/10 - 훌륭해요

Julio cesar

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Julio cesar,Thank you for choosing to stay with us. We are glad to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to share them with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Cristian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Cristian,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Kerri 님, Saint Joe

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kerri,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

Quienton

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
I found a live roach!
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Quienton,Thank you for sharing your experience. We take all guest feedback seriously and apologize for any inconvenience caused. We assure you that pest control is regularly conducted on our premises to ensure a comfortable stay for all guests. Please reach out to our management directly to discuss this further.

2/10 - 너무 별로예요

Taylor

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very infested with roaches Half cleaning of the rooms
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 9일
Hi Taylor,Our team apologizes for the cleanliness and pest control issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and we're committed to addressing these concerns immediately. Rest assured, thorough measures will be taken to ensure all rooms meet our high standards of cleanliness. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

10/10 - 훌륭해요

Abubakar 님, silver spring

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Abubakar,Thank you for your kind feedback! We are delighted to hear that you had a pleasant stay at our hotel. Should you have any questions or future concerns, please do not hesitate to reach out to us. We appreciate your support and look forward to welcoming you back again soon for another enjoyable experience.

8/10 - 좋아요

Priscilla

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Priscilla, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Eric

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price I pay I feel it was just right.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Eric,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be reasonably priced. We strive to provide our guests with a memorable experience at a competitive rate. If there's anything else we can do to make your future stays even better, please let us know.

10/10 - 훌륭해요

Tony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Clean
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Hello Tony,We appreciate your feedback on the cleanliness of our hotel. Ensuring a clean and comfortable environment is our top priority, and we apologize for any inconvenience you may have experienced. We appreciate your comments and will share them with our housekeeping team to make improvements. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Amir

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 11일
Hi Amir,Your flawless 5-rating is greatly appreciated! Your contentment is our top priority, and we're delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!

2/10 - 너무 별로예요

Janiyah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here they got roaches!!! It also has awful smell in there like somebody or something died in there. It took us three rooms just to get settled in the first room there was a roach running across the dresser so I called room service and told them they had roaches The man on the phone said “OK so you have a problem with the roaches” like the roaches were OK with him and that was immediately red flag so he gave me another room we get there the tub was absolutely disgusting. There was mold and mildew. It was a mess I got to the third room for it actually be decent and then yet again they still have roaches because when we get ready to check out it was a roach on me and I don’t like that so please do not stay here waste your time or your money. Thank you.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Janiyah, We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness very seriously and regularly conducts thorough inspections and pest control measures. We appreciate your feedback and will address your concerns internally. We hope you consider giving us another chance in the future.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Michael, We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience. If you have any feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We value your opinion and look forward to serving you again in the future.

6/10 - 괜찮아요

Jessica 님, Eureka

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Jessica, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns regarding your experience, we encourage you to reach out to us directly. We value your input and strive to improve our services for all our guests.

10/10 - 훌륭해요

Michael

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property looks nice and well kept. Clean rm except the bathroom corners were dirty. For the price a great stay. Would return. No breakfast though. Cameras everywhere and I liked that for security reasons. Also cops did security rounds. Which I also liked. Ty
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Hi Michael,Thank you for your positive feedback! We appreciate your compliments on our well-kept property, cleanliness, and reasonable pricing. We apologize for any oversight in the bathroom corners but are glad to hear you had a great stay and would return. Your mention of security measures, including cameras and police rounds, is noted, and we look forward to providing another enjoyable experience on your next visit.

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed here to see Cowboys/Packers
Nice hotel with great customer service. Room was clean and comfortable. No frills, but 8 minutes from the stadium. Great front desk guys and good location next to a good Mexican restaurant.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Hi Andrew,Thank you for your positive feedback! We're pleased to hear you enjoyed our nice hotel, clean and comfortable rooms, and excellent customer service. It's wonderful that our front desk team made a positive impression, and our convenient location near the stadium and proximity to a good Mexican restaurant added to your experience. We look forward to hosting you again for another enjoyable stay!

2/10 - 너무 별로예요

Kierra

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There where roaches in my room had to change rooms at the tv didn’t work in the other one
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Hi Kierra,We apologize for the inconvenience you experienced during your stay. Our team takes reports of pests seriously, and we are actively addressing the issue to ensure a pest-free environment. We also regret the inconvenience with the TV in the second room and appreciate your understanding. Please be assured that corrective measures are being taken, and we hope for the opportunity to provide you with a much-improved stay in the future.

10/10 - 훌륭해요

Kerri 님, Saint Joe

2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 14일
Hi Kerri,Delighted to hear you had a 5-star experience with us! Your positive rating is truly appreciated, and we're thrilled to have met your expectations. Thank you for choosing us, and we look forward to providing exceptional stays in the future. Safe travels!

2/10 - 너무 별로예요

James

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Please, do not be fooled. The area around Six Flags is extremely unsafe, unkempt, and run down. This hotel is no exception. The photos are cleverly deceptive, showing a modern room with spotless furniture. Let me assure you, this is not the case. When you first enter the room, you are met with a must that can only be described as not thoroughly cleaned, mix with definitely not smoke free. Once you avert your nose, feast your eyes on what you thought was a decent hotel room at a bargain price. You were severely mistaken. Walls with a recognizable mustard yellow film, with paint peeling off the tops of the wall and into the ceiling. Fading, beat up furniture with old drippings and stains from candles and sodas. The floors are a cheap LVP that, despite being new, look very uncleaned, dented, and gapped. You walk to the bed to set your luggage down, hoping to rest, only to find the bed has foreign hairs and yellow stains that you don’t want to even imagine how they originated. And the bathroom. Oh, my goodness. The nastiest white tile, followed up by splash tile that is far beyond any sort of cleaning. The handicap accessible shower? There, but let’s just say the seat was not something you’d want even your posterior on. The sink was in its own right, good, if it was a house from the early 1900s. Ironically, the toilet was the cleanest thing in the room! What even is a hotel room where even the most basic things are not cleaned? I wish I could write more. Do not stay here.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello James,Thank you for taking the time to share your feedback. We're sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your concerns regarding the cleanliness of the room, and we will make sure to address them with our housekeeping team. We always strive to provide a comfortable and pleasant stay for our guests. If you have any further comments or would like to reach out to our management team, please feel free to do so. We appreciate your feedback and will use it to improve our services.

2/10 - 너무 별로예요

antonisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello antonisha,We're sorry to hear that your experience with us was not what you expected. We would appreciate it if you could reach out to us directly with any specific feedback you have so that we can address any issues there may have been. We value your input and hope to improve based on your comments. Thank you for choosing our hotel.

2/10 - 너무 별로예요

Cephus

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dead roaches all over the floor when first check ins..pregnant roaches crawling all over the place couldn't leave food out..there was sometype of fight happened outside my room. Mind my business so didn't look out of room but heard alot of back and forth arguing..even the night clerk called my room thinking it was me.
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Cephus,We sincerely apologize for the unsettling experience during your stay, with the presence of roaches and disturbances outside your room. Immediate measures are being taken to address and rectify these issues. Your comfort and safety are our priorities, and we assure you that steps are being implemented to prevent such occurrences in the future. We appreciate your patience and hope to regain your trust in the future.

10/10 - 훌륭해요

Miguel Angel

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Miguel Angel,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 - 훌륭해요

De'Bouise

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Freak Nasty
Had went to take care of a sexual healing hand a handicap smoking room with the roll in shower. And it was a shower scene to be remembered 💯 most definitely will have another stay in the future.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello De'Bouise,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a memorable experience with us. Our team strives to ensure our guests have a comfortable and enjoyable stay. We look forward to welcoming you back in the future.

4/10 - 별로예요

genard

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello genard,Thank you for sharing your feedback regarding the cleanliness of our hotel. We hold ourselves to high standards and apologize if we fell short during your stay. We appreciate your input and have forwarded your comments to our housekeeping team for immediate review and improvement. Our goal is to provide a clean and comfortable environment for all our guests, and we will use your feedback to make necessary adjustments.

10/10 - 훌륭해요

Ezequiel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Ezequiel,We're thrilled to hear that you had an excellent experience with us! We strive to provide exceptional service and ensure that our guests have a memorable stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Heather

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 1월 9일
Hello Heather,Thank you for choosing our hotel for your stay! We are thrilled to know that you had an excellent experience with us. If there's anything else we can do to make your future stays even better, please let us know. We hope to have the pleasure of welcoming you back soon!

2/10 - 너무 별로예요

Edy

좋아요: 직원 및 서비스
별로예요: 청결 상태
Not work tv ; 👾👾👾👾👾
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Edy, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with the TV during your stay. Our technical team will look into the issue and ensure it is addressed promptly. Please feel free to reach out to our management team for any further assistance.

2/10 - 너무 별로예요

Derrick

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches dead & alive all over the room
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Derrick, We apologize for any inconvenience caused during your stay. Our team has a rigorous pest control program in place, and we take reports of this nature seriously. We recommend guests to contact our management directly for any concerns experienced during their stay, as we strive to resolve issues promptly and effectively.

8/10 - 좋아요

Helgi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Helgi,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a good experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve and provide the best possible service to our guests. We hope to welcome you back in the future!

2/10 - 너무 별로예요

Brad

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Could NOT stay. 8 roaches in the first minute in room. Wow Front desk man was great
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Brad, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Andres

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Andres, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Peaches

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Peaches,We're thrilled to hear that you had a wonderful experience during your stay at our hotel! Our team works hard to provide excellent service and ensure that our guests have a memorable stay. We hope to welcome you back soon for another exceptional stay!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Dear Guest,Thank you for choosing our hotel for your stay. We appreciate your positive feedback and are delighted to hear that you had a good experience. We strive to provide excellent service and a comfortable stay for all our guests. If there is anything we can assist you with in the future, please do not hesitate to reach out to us.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Place is not up to par. Filthy rooms dirty air conditioners the sheets are stained and the ice machine has stuff growing out of it. Plus floors were all cracked falling apart raised. Drawers to dresser were not clean and desk chair is rusty. Something you buy from an outdoor garage sale.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Dear Guest, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. It is always our priority to provide a comfortable and clean environment for our guests. We have shared your feedback with our housekeeping and maintenance teams for immediate attention. We appreciate your feedback as it helps us continually improve our services.

8/10 - 좋아요

Amanda

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Amanda,Thank you for choosing to stay with us! We hope you had a pleasant experience during your time at our hotel. If you have any feedback or suggestions, please feel free to reach out to us directly. We value your input as it helps us improve our services. We hope to welcome you back in the future for an even better stay!

2/10 - 너무 별로예요

Leanna

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 2일
Hi Leanna,We are sad to see this 1-star rating. Our team never wants our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - 훌륭해요

Lori

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 2일
Hi Lori,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Michael, We apologize for any inconvenience you may have experienced during your recent stay. We value your feedback and would greatly appreciate it if you could reach out to us directly with more details about your stay. This will help us address any issues and improve our services. We look forward to hearing from you.