저자극성 침구, 책상, 노트북 작업 공간, 암막 커튼

스프링힐 스위트 댈러스 다운타운/웨스트 엔드 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 454개" "
평점 8 - 좋아요. 1003개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 129개" "
평점 4 - 별로예요. 1003개 이용 후기 중 103개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 65개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this hotel and would highly recommend it! The staff were wonderful, the room was HUGE, and the facilities were fantastic! Breakfast was also excellent! The area is quiet, very safe and close to historic sites and fascinating museums. I wouldn’t consider staying anywhere else in Dallas - this place is a gem!!!
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Dean 님, Easley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was super convenient to American Airline's arena. We were there for hockey game and the walk was short to food and game. The following day the tram was close by but in the end we used the city scooters (pay as you go) and had a great time. My two boys really enjoyed the corner room with its cool city line view at night. Breakfast room was big and clean, the room was spacious and clean. Nothing not to like - it was perfect! Would choose this hotel again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Dean, we're thrilled to hear that you found your stay at SpringHill Suites by Marriott Dallas Downtown/West End to be so enjoyable. It's wonderful that the hotel's location, from its proximity to American Airlines arena to various dining options, added convenience to your visit. Likewise, we're glad to know the corner room and its impressive city skyline view at night greatly contributed to the enjoyment of your stay. It's fantastic to read that you found our breakfast area and hotel rooms spacious and pristine. We can't wait to welcome you and your family back in the near future!

8/10 - 좋아요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sick ass room and view
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Louis, we're delighted to hear that you enjoyed your stay at SpringHill Suites by Marriott Dallas Downtown/West End. It's excellent that the room and the view added to your experience. We hope to see you again soon!

6/10 - 괜찮아요

Rand

아이를 동반한 가족 여행
First glance upon walking in from the parking lot is that it looked clean. The first red flag was the access card required to enter the lobby from the street. Staff was polite. Second red flag was the shower was not properly cleaned as we found a few hairs on the walls of the shower. Room was spacious, but we did pay for that. Third red flag was the dirt and dust and debris found on the side of the left side queen bed between the bed and ac unit, as if no one had vacuumed there in a few weeks.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Rand, it's unfortunate to hear that your stay didn't meet your expectations. It's important to us that we create a welcoming environment for our guests hence the use of access cards for secure entry. We're glad you found our team members polite. We apologize for any shortcomings in the cleanliness of your room. This is an area of our operation that we take very seriously and your feedback will be shared with our housekeeping team to ensure all key areas are attended to. We appreciate you highlighting the positives like the spacious room and hope these elements can be a foundation for a better stay next time.

10/10 - 훌륭해요

José Miguel Portilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
José, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End. We're delighted to see that you've had an excellent stay. Our team appreciates your rating and we look forward to welcoming you back for an equally pleasant experience. Safe travels!

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was lovely, I had seen photos which included a pool but then was informed it had been closed for a long while now so that was disappointing. Otherwise it was comfortable, quiet and very convenient to the west end & the aquarium.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Barbara, it's great to hear you found the team members at SpringHill Suites by Marriott Dallas Downtown/West End to be delightful, and that you enjoyed the serene environment and easy access to nearby attractions. We regret any confusion regarding the pool's availability. We're already looking to improve the clarity of our features and facilities so guests can make an informed choice. We're looking forward to welcoming you back for another delightful stay.

8/10 - 좋아요

STEVEN C

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our one week stay. Good location. Others noted parking was not good, but if park in the lot across the street you will be fine. Daily rate includes in and out privileges. I will give credit to the hotel's valet parking people for telling me about this option vs. the hotel's pricey valet option that does not include full in and out privileges. The area seemed safe to me.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Steven, we're thrilled to hear that you enjoyed your week-long stay at SpringHill Suites by Marriott Dallas Downtown/West End. It's great that the location was convenient for you and our colleagues were able to assist with a suitable parking solution. Your sense of safety and satisfaction are our top priorities. We sincerely appreciate your feedback and hope to see you again soon.

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very nice and spacious. The area, since is located in downtown, feels a little but unsafe. There’s a convenient parking lot in front if the property and is less expensive than hotel parking
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Gabriel, it's fantastic to know that you appreciated the ample space of your room at the SpringHill Suites by Marriott Dallas Downtown/West End. We're glad you found the parking lot across the street to be economical. As for the neighborhood ambiance, while the urban environment can sometimes be bustling, we want to assure you that guest safety is our top priority. We hope to welcome you back soon for another fantastic stay.

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Anne, thank you for your top rating of SpringHill Suites by Marriott Dallas Downtown/West End! We're thrilled to know you had a great experience. We eagerly await your next visit!

8/10 - 좋아요

Abraham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's near from downtown that help a lot, only in breakfast they need more options, it was a simple breakfast
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Abraham, thank you for your valuable feedback. It's great to hear that the convenient location of SpringHill Suites by Marriott Dallas Downtown/West End was beneficial for your visit. Regarding breakfast, we understand more variety could enhance your dining experience, and this certainly provides us with food for thought. We appreciate your input and look forward to serving you better during your next stay.

10/10 - 훌륭해요

Leticia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Leticia, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End for your stay. Your positive rating is greatly appreciated. We're looking forward to welcoming you back in the future!

6/10 - 괜찮아요

Noriyuki 님, New York

출장 여행
小型のキッチンがある機能的な部屋。やや年季が入っているものの清潔感はあった。無料の朝食や割高ながらロビーの売店、宿泊客用のランドリーもあり、まずまず快適。ただ、建物内にレストランはなく、ルームサービスもなかった。1ブロック行けばウエストエンドのレストラン街があるからなんとかなるが、エリア的に夜に1人では出歩きたくない雰囲気だった。車移動の宿にしては駐車場が高すぎ、微妙。
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
簡易キッチン付きの機能的なお部屋と清潔感がご期待に応えられ、大変嬉しく思います。また、無料の朝食やランドリーサービスなどの設備が便利だと感じていただけて大変嬉しく思います。ホテル内でお食事ができることの意義は十分に理解しております。館内レストランの不在により、ご迷惑をおかけして申し訳ございませんでした。近隣には飲食店が数多くあり活気に満ちていますが、時には店内での食事の快適さが何にも代えられないことを私たちは知っています。駐車料金に関しては、最高のセキュリティを提供するように設計されており、現地の料金と同等です。ご経験を共有していただきありがとうございます。あなたのフィードバックは、さらなる改善に確かに役立ちます。

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great experience
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Chad, it's fantastic to read about your wonderful experience at SpringHill Suites by Marriott Dallas Downtown/West End. We are thrilled that we could make your visit memorable and we look forward to hosting you again in the future.

8/10 - 좋아요

Thomas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms was nice. Good breakfast. Enjoyed our stay. I recommend using the hotels vallet parking. Used the public parking and things were stolen out our vehicle.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Thomas, it's delightful to hear that you appreciated the comfortable rooms and enjoyable breakfast at SpringHill Suites by Marriott Dallas Downtown/West End. We appreciate your endorsement of our valet parking service. It concerns us that you unfortunately faced an incident with the public parking - while not under our control, we understand your frustration. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Marisol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My daughter had to wait too long for the valet when she was checked out at least a 30 minute wait for her car while managing 3 kids.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Marisol, we appreciate your feedback about SpringHill Suites by Marriott Dallas Downtown/West End. We regret to hear about your daughter's experience with the valet service and understand this may have been challenging while taking care of three kids. Rest assured, our team members are continually working on their efficiency. We're pleased you've chosen our hotel and hope that overall, your family had a pleasant experience. We look forward to welcoming you back to provide an even better experience.

10/10 - 훌륭해요

Renetta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed another stay. Great place and friendly staff. Nice distance to American Airlines.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Renetta, it's fantastic to know you enjoyed another wonderful stay at SpringHill Suites by Marriott Dallas Downtown/West End. We take pride in offering friendly service and a convenient location for our guests. We're thrilled that you found our proximity to American Airlines beneficial. Thank you for your lovely review, and we look forward to welcoming you back for another great experience.

10/10 - 훌륭해요

Richard 님, San Francisco

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, facility and location. Arrived in the late afternoon and had a speedy checkin. Cleaned up and walked to a few restaurants / bars for dinner and drinks (within 5 minute walk). There was one corner that was a bit sketchy w/homeless people but they seemed harmless enough as we passed by. Came home late and woke early. Good variety for breakfast with more super friendly staff helping my youngest. Checked out and walked to the World Aquarium which was about 2 minutes away. Overall an excellent experience!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Richard, it's uplifting to know that your stay at SpringHill Suites by Marriott Dallas Downtown/West End went well. Your praises about our efficient check-in process, proximity to popular destinations, and the commendable service provided by our team members are greatly appreciated. Our team always strives to ensure our guests feel at ease and get the most out of their stay. Your appreciation of the breakfast variety and the assistance provided to your youngest is also worth mentioning. We're more than glad to hear that you had an excellent experience and we are hoping to welcome you back soon.

6/10 - 괜찮아요

Christina 님, Houston

가족 여행
좋아요: 직원 및 서비스
The valet parking situation is awful. It’s run by the city, not the hotel. The retrieval process is unintuitive, glitchy, and slow. Setup for breakfast was poorly designed with toast and waffles crammed in the front where no one can get to plates and utensils when there’s a wait for those. Moving “quick” food first would do wonders for flow!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Christina, we appreciate your constructive feedback. It's disappointing to hear you faced issues with the valet parking and found our breakfast layout provided inconvenient access. We're continually working on improving both these areas and we'll certainly take your suggestions on board, particularly around improving the layout to enhance the flow. Your feedback is instrumental in this process. Thank you.

10/10 - 훌륭해요

Tarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Thanks for the amazing rating, Tarah!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at SpringHill Suites by Marriott Dallas Downtown/West End!

10/10 - 훌륭해요

Pedro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were nice and no noise what so ever! I will definitely stay at this hotel again
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Pedro, it's wonderful to know you enjoyed your stay at SpringHill Suites by Marriott Dallas Downtown/West End. We're delighted you found the rooms appealing and appreciated the tranquility. The team is pleased to know you'd choose us again for your future stays. We eagerly look forward to welcoming you back.

8/10 - 좋아요

Kern

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and easy check in. Rooms clean and comfortable
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Kern, we appreciate your positive feedback about your stay at SpringHill Suites by Marriott Dallas Downtown/West End. It's fantastic to hear you benefited from our convenient location and found our check-in process smooth. It's also great to know the cleanliness and comfort of our rooms met your expectations. We hope to see you again soon for yet another wonderful experience.

10/10 - 훌륭해요

Yuepeng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Yuepeng, thank you for choosing the SpringHill Suites by Marriott Dallas Downtown/West End for your stay. We're thrilled to know you had a wonderful experience with us. We look forward to welcoming you again on your next visit to Dallas.

8/10 - 좋아요

Michael

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Michael, we're glad to see you had a good stay at SpringHill Suites by Marriott Dallas Downtown/West End. We look forward to welcoming you back for an even better experience next time. Thanks for choosing us!

10/10 - 훌륭해요

Ford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice friendly staff, both at the front desk as well as in room service !!! Many Thanks, Ford Munnerlyn ,Germany
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Ford, we're thrilled to hear your positive feedback for SpringHill Suites by Marriott Dallas Downtown/West End. It's heartening to know our team members made your stay enjoyable, both at reception and in room service. Looking forward to welcoming you back in the near future.

8/10 - 좋아요

Edward 님, jacksonville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Edward, we are pleased to see your solid rating of SpringHill Suites by Marriott Dallas Downtown/West End. We appreciate your visit and we hope to serve you again on your next trip!

10/10 - 훌륭해요

Eric 님, Little Elm

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and big rooms close to the AAC
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Eric, thank you for taking the time to share your positive experience. We're glad you enjoyed the spacious accommodations at SpringHill Suites by Marriott Dallas Downtown/West End, and appreciated the proximity to the AAC. It was our pleasure to have served you, and we would be thrilled to welcome you back on your next visit to Dallas.

10/10 - 훌륭해요

sherman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Thank you for the wonderful rating, Sherman!It's fantastic you enjoyed your time at SpringHill Suites by Marriott Dallas Downtown/West End so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

ANA PAULA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Ana Paula, thank you for sharing your perfect rating of SpringHill Suites by Marriott Dallas Downtown/West End. We're thrilled to know you had a fantastic stay and look forward to welcoming you back for another exceptional experience in the future. Safe travels!

10/10 - 훌륭해요

Ebony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Thank you for the 5/5 rating, Ebony!It's excellent you enjoyed your time at SpringHill Suites by Marriott Dallas Downtown/West End so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Amy, thank you for your stellar rating of SpringHill Suites by Marriott Dallas Downtown/West End. It seems like you had a remarkable stay with us. We're looking forward to the prospect of welcoming you back in the future.

10/10 - 훌륭해요

Lena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
preferible de día. muy agradable para caminar antes de las 17:30 o 18 hrs.....luego ya aun par de cuadras personas sin un buen sentido...elhotel es perfecto por su ibicacion para pasear a los museos
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Lena, es un placer saber que disfrutó de su estadía en el SpringHill Suites by Marriott Dallas Downtown/West End. Estamos especialmente contentos de que nuestra ubicación cumpliera con sus necesidades para explorar los museos. Gracias por sus comentarios y esperamos darle la bienvenida nuevamente en su próximo viaje.

6/10 - 괜찮아요

Shannon

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
We appreciate you taking the time to share your feedback, Shannon.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 - 좋아요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great, economic stay
Great, economic place to stay in Dallas. Only gave it 4 stars because they didn’t leave at least a water or two in the room to start. Yes it’s not their responsibility, but alot of times if you’re coming on business you don’t have access to a lot and it’s a courteous start to your stay. Everything else about my stay was great.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Samuel, we appreciate this insightful feedback. At SpringHill Suites by Marriott Dallas Downtown/West End, we aim to provide a seamless experience to all our guests. We understand the convenience of a complimentary water supply, and appreciate your perspective. We're thrilled though that you found everything else about your stay to be superb. Your satisfaction is our ultimate goal. We look forward to welcoming you back on your next business trip to Dallas.

10/10 - 훌륭해요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Thanks for the perfect rating, Aaron!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at SpringHill Suites by Marriott Dallas Downtown/West End.Have a wonderful day!

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 11일
Timothy, it's great to hear that your stay at the SpringHill Suites by Marriott Dallas Downtown/West End was to your liking. We truly appreciate your feedback. We look forward to providing you with the same level of service in the future. Safe travels!

8/10 - 좋아요

Mary

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Mary, it's wonderful to know you had a pleasant stay at SpringHill Suites by Marriott Dallas Downtown/West End. Your positive review means the world to our team members. We're looking forward to your next visit with us. Safe travels.

8/10 - 좋아요

Julissa

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Julissa, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End and sharing your rating. It's encouraging to know you had a satisfactory stay. We hope to welcome you back for an even better experience next time.

10/10 - 훌륭해요

Travis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Travis, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End. It's great to know you had a wonderful stay. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Yolanda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Did not like the reservation issues/problems. Bad attitude, and unprofessional. Micheal worked out my issues. Thank you Michael.
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Yolanda, it's regrettable to hear about your unfavorable reservation experience. Our main aim is to provide professionalism and exceptional service to each guest, and it appears we fell short in this instance. On the other hand, we're glad Michael was able to iron out the troubles. His dedication mirrors our commitment to guest satisfaction. We'd be delighted to provide a more seamless experience in your future booking.

10/10 - 훌륭해요

Thiago

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Thiago, thank you. It is heartwarming to know you had an excellent stay at SpringHill Suites by Marriott Dallas Downtown/West End. Nothing makes us happier than providing a remarkable experience to our guests. We look forward to welcoming you back again in the not too distant future.

6/10 - 괜찮아요

Garrett

좋아요: 직원 및 서비스
별로예요: 청결 상태
The hotel room was fairly dirty with the shower being the worst. There were large stains in the carpet which is unacceptable. The staff were all really friendly. Whoever was working the front desk the morning of December 31 deserves a huge raise! He was the best! Lastly the breakfast was advertised as open till 9. Went at 8:15 and it was desolate. If it’s not open please notify guests upon check in or with a not in the room, thanks!
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Garrett, we appreciate your feedback and regret to hear that you found certain aspects of your stay less than satisfactory. We apologize for any inconvenience you encountered with the cleanliness of your room and the breakfast timing, and will strive to improve these areas. On a brighter note, we're thrilled to hear about the positive interactions you had with our front desk colleagues. Your kind words will undoubtedly reach them. We hope to have the opportunity to host you once more and provide an exceptional experience.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 2월 16일
Thanks for the outstanding rating, Brittany!We're delighted your time at SpringHill Suites by Marriott Dallas Downtown/West End was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 - 별로예요

Dylan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Mediocre property with one MAJOR problem. Don’t be fooled by the “offered” valet service for 38 dollars. If you want to park at the hotel, you MUST pay for the parking. Otherwise, you need to pay for parking at another lot at your own risk. This is an extremely shady business practice, and I cannot recommend this place because of it. A total deception
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Dylan, we are sorry to hear about the issues you had concerning parking. In line with policies across many downtown locations, parking does come at an additional charge, as detailed on our website and various booking platforms. We understand that this may cause inconvenience and we're always striving to improve our guest's experiences. If you have additional thoughts on how we could better communicate this, we'd appreciate your feedback. We hope we can encourage you to revisit us in the future and reclaim a positive perspective.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No complaints
The staff was very friendly and helpful. Our room was comfortable and clean, and they had a good breakfast selection.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Amanda, thank you for sharing such delightful feedback about your stay at SpringHill Suites by Marriott Dallas Downtown/West End. We're thrilled our caring team members made a positive impression and that you enjoyed our cozy rooms and hearty breakfast selection. We can't wait to offer another memorable stay whenever you next visit Dallas!

10/10 - 훌륭해요

Margo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location!
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Margo, it's wonderful to see that you found the location of SpringHill Suites by Marriott Dallas Downtown/West End to be superb. Thank you for your Expedia review and we hope to have the chance to serve you again in the future.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved how close it was to American Airlines Center! It was a nice walking distance to watch the Dallas Stars. We stay here every time we come because of the reasonable price, cleanliness, and location.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Stephanie, your recurring visits to SpringHill Suites by Marriott Dallas Downtown/West End is the highest compliment for us. It's delightful to know our remarkable cleanliness, appealing rates, and convenient location continue to meet your expectations. We're especially thrilled that our proximity to the American Airlines Center adds to your visits. Thank you and see you on your next trip to watch the Dallas Stars!

6/10 - 괜찮아요

elliott

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Elliott, we noticed your score indicates there may have been some aspects of your stay that didn't meet your expectations. We would appreciate if you can share more details about your experience, enabling us to improve for future visits.

8/10 - 좋아요

Oscar 님, Conroe

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Thanks for the 4/5 rating, Oscar!We're happy you had such a lovely stay at SpringHill Suites by Marriott Dallas Downtown/West End! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Book it!
We stayed here for two nights to watch the Dallas/Lakers game. Everything was perfect. Down to the ease of finding the hotel/parking to the cleanliness of the hotel. Parking was around $23 for 72 hours. The breakfast was yummy, I loved how they had fruit!
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Nancy, it's wonderful to hear that your stay at SpringHill Suites by Marriott Dallas Downtown/West End was so enjoyable. We pride ourselves on the simplicity of our location and the tidiness of our surroundings. We're also glad you found your parking convenient and appreciated our breakfast assortment, especially our fresh fruit selection. We look forward to welcoming you back the next time your travels bring you to Dallas.

10/10 - 훌륭해요

Cecilia

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Cecilia, it's wonderful to see your excellent rating for SpringHill Suites by Marriott Dallas Downtown/West End. Our team indulges in joy knowing that you enjoyed your stay. We strive to provide a memorable experience and it seems we hit the mark for you. We look forward to welcoming you back on your next visit.