외관

소네스타 ES 스위트 댈러스 - 라스 콜리나스 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 868개 이용 후기 중 510개" "
평점 8 - 좋아요. 868개 이용 후기 중 223개" "
평점 6 - 괜찮아요. 868개 이용 후기 중 58개" "
평점 4 - 별로예요. 868개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 868개 이용 후기 중 40개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
만족
만족
2021년 4월에 2박 숙박함
답변 제공: Sonesta ES Team 님, 2021년 5월 3일
Thank you so much for choosing Sonesta ES Dallas Las Colinas. We hope to see you again on your next stay.

10/10 - 훌륭해요

soon ki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찮습니다
잘모르고 예약을 했지만 상당히 괜찮은 호텔입니다. 키친이 있어서 해먹거나 할수 있고 무료셔틀서비스로 가까운 마트에도 편하게 갈수있었습니다.
2019년 5월에 4박 숙박함

10/10 - 훌륭해요

MYKYUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
James, thank you for choosing Sonesta ES Suites Dallas - Las Colinas and rating us with the highest score. We're thrilled your stay met your expectations. We look forward to welcoming you back the next time you find yourself in Dallas.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스
Obviously the building has been purchased by someone new and undergoing mini renovations
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Andrew, we appreciate your recognition of the ongoing enhancements at Sonesta ES Suites Dallas - Las Colinas. We're dedicated to continually improving our property and providing a fantastic guest experience. We look forward to welcoming you back the next time your travels bring you to Dallas.

10/10 - 훌륭해요

James

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff were excellent! They were courteous, competent and helpful. They truly provided great service. Breakfasts were very good and staff attending to breakfast were also very kind and helpful. Overall this was a very good place to stay and we will stay there again the next time we’re in the Dallas region.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
James, your high praise for the team members at Sonesta ES Suites Dallas - Las Colinas is greatly appreciated. It's wonderful to hear that our courteous, competent colleagues and appealing breakfast options made your stay enjoyable. It's music to our ears that you would choose our establishment again when you're next in the Dallas region. Thank you for your kind words and support, we're eager to welcome you back!

10/10 - 훌륭해요

Jodi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was never informed that window replacement for the entire property was going to be taking place during the eclipse. Also was given a pet room when we had no pets. Why? No luggage rack was in our room, asked the staff for one and the reply was your establishment has never had them. The location was absolutely perfect to experience the eclipse from your parking lot!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Jodi, it's lovely to hear that you found the location of Sonesta ES Suites Dallas - Las Colinas perfect for viewing the fascinating eclipse! We appreciate the rest of your comments about the room assignment and certain fixtures not being available. It helps us learn where to focus our efforts for improvement. We are consistently striving for the utmost in guest satisfaction and will ensure that your experience is addressed by our team members to ensure a better experience on your next stay. Thank you for bringing these details to our attention.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older property, but rooms were as advertised. I needed a larger room for a longer stay - the two bedroom offered three beds, which was perfect. Appreciated the convenient location to the airport. Not many walking distance dinning option but Lyft/Uber very quick to pick up. Friendly staff. We did not use the daily breakfast so I am not rating that service. There was some construction taking place, but they did not start too early in the morning. Overall, i would recommend this location if you do not need to be within walking distance to shopping/dinning/entertainment.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Lori, it's wonderful to hear your stay at Sonesta ES Suites Dallas - Las Colinas matched your requirements for a roomier accommodation. We're delighted that our unique location close to the airport suited your needs and that transportation services were readily available for your dining needs. We're pleased that our team members gave you a warm welcome. We appreciate your understanding during the construction period. We sincerely hope your next visit allows you to explore more dining and entertainment options nearby. Thank you for your recommendation and we're eagerly waiting to welcome you back.

10/10 - 훌륭해요

Leonard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in a safe and nice area. The area wasn't really walkable but for our purposes that didn't matter (and there was a mall with some tasty Indian restaurants across the road, which was convenient). Our part of the hotel was wonderfully quiet. The suite was nice sized and had the desired kitchen facilities. Their enclosed patio was perfect for viewing the solar eclipse. Breakfast options were substantial and filling. Would stay here again if we're in the area.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Leonard, thank you for choosing Sonesta ES Suites Dallas - Las Colinas for your stay. We're delighted that the suite’s amenities met your needs and that you appreciated our location's safety and convenience. It's great to hear you found the breakfast satisfying and got to view the solar eclipse from our enclosed patio—an unforgettable experience indeed. We're already looking forward to your next visit to the area.

6/10 - 괜찮아요

Sara

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thank you for the feedback, Sara.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente todo
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Juan, estamos encantados de saber que su estadía en Sonesta ES Suites Dallas - Las Colinas superó sus expectativas. Esperamos darle la bienvenida nuevamente para vivir otra experiencia excepcional. ¡Viajes seguros!

10/10 - 훌륭해요

qingmei

좋아요: 청결 상태, 숙박 시설 상태 및 시설
服务员很友善,很热情,房间很好
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Qingmei,我们很高兴您发现我们达拉斯 - 拉斯科琳娜索尼斯塔 ES 套房酒店的团队成员友好而热情。我们也很高兴听到您喜欢您的房间。我们希望尽快欢迎您再次光临,享受又一次美妙的体验。

10/10 - 훌륭해요

Juan

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente lugar
2024년 3월에 21박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Juan, é maravilhoso saber que você gostou da sua estadia no Sonesta ES Suites Dallas - Las Colinas. Agradecemos suas gentis palavras e esperamos tê-lo de volta conosco em breve. Obrigado por compartilhar sua experiência.

10/10 - 훌륭해요

Eva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious suites, good location near the airport and rental car return, many dining and shopping options nearby. Not so good: needs renovation, old tv sets should be replaced urgently.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Eva, we are thrilled you enjoyed the spaciousness of our suites at Sonesta ES Suites Dallas - Las Colinas and our proximity to various amenities. We appreciate your suggestions about updates and rest assured, we are always exploring improvements for guest comfort. We hope to have the pleasure of your stay again in the near future.

10/10 - 훌륭해요

alejandra

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
love the property! the stay was comfortable, front staff was amazing & breakfast went so good!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Alejandra, it's wonderful to hear that you found your stay at Sonesta ES Suites Dallas - Las Colinas comfortable and enjoyable. We're delighted our front desk team members impressed you and that you had a fantastic breakfast experience. We hope to welcome you back soon for another great stay.

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time to ever stay at Sonesta Suites. wonderful experience !! Comfortable bed, nice functional floor plan, husband's knee was injured so elevator was very appreciated. Staff was very helpful and friendly. Breakfast buffet was very yummy !!! Enjoyed the tables outside with the nice areas to walk around and the tables in the lobby.fireplace was very inviting. I will be back !!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Cynthia, it's fantastic to hear about your satisfying first stay at Sonesta ES Suites Dallas - Las Colinas! We're thrilled that our comfortable accommodations, accessible facilities, and friendly team members contributed to a wonderful experience for you and your husband. We're also pleased that you savored our breakfast buffet and found our outdoor and lobby spaces enticing. We eagerly anticipate your return. Thank you for choosing us!

8/10 - 좋아요

Justine E

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and wonderful staff
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Justine E, thank you for choosing Sonesta ES Suites Dallas - Las Colinas. We're pleased to learn that you appreciated our immaculate facilities and our outstanding colleagues. We strive to provide top-notch service to our guests, and it's always rewarding to receive such positive feedback. We hope to welcome you back for another pleasing stay in the future.

4/10 - 별로예요

Clint

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Friendly staff, dirty suites pet hair and stains on furniture and floor
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Clint, we appreciate your feedback and we're glad to know you found our team members approachable. At the same time, we regret to hear that you encountered cleanliness issues during your stay. Please know that we prioritize our guests' comfort and satisfaction, and we regularly take measures to ensure our accommodations are kept to the highest standards of cleanliness. Your observation will surely be considered as an opportunity for enhancing our services. Hoping to provide you with a more seamless experience in the future.

8/10 - 좋아요

Tahmin

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Tahmin, thank you for your rating of Sonesta ES Suites Dallas - Las Colinas. We're pleased that your stay met your expectations. Your satisfaction is important to us and we look forward to welcoming you back.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property and I loved the breakfasts in the mornings.
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Maria, it's great to hear you enjoyed your stay at Sonesta ES Suites Dallas - Las Colinas! Your kind words about our breakfast offerings are indeed appreciated. We can't wait to welcome you back for more delightful mornings.

10/10 - 훌륭해요

Cyril

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was upgraded with a small extra charge to a one-bedroom suite. The room was clean and very comfortable. The free full breakfast was a great addition.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Cyril, it's great to learn that you were pleased with the upgraded one-bedroom suite at Sonesta ES Suites Dallas - Las Colinas. We're thrilled that you found the suite to be tidy and comfortable. Also, we're glad that the complimentary full breakfast enhanced your stay. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.

6/10 - 괜찮아요

Thomas

출장 여행
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
We appreciate the feedback, Thomas.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Celeste A

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was very nice.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Celeste, thank you for sharing your experience. It's wonderful to know that our team members at Sonesta ES Suites Dallas - Las Colinas left a positive impression on you. We hope to see you again soon!

6/10 - 괜찮아요

Ricardo

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Ricardo, your rating has been noted. We're always striving to improve our services and value feedback from our guests. Please consider sharing details about your stay next time, so we can better understand your experience. We hope to see you again soon.

10/10 - 훌륭해요

ENRIQUE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las instalación son acordes a lo que se paga Solo que al llegar me dijeron que mi precio no incluía servicio de camarista
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Enrique, es fantástico saber que reconoció el valor de su estadía en Sonesta ES Suites Dallas - Las Colinas. En cuanto a los servicios de limpieza, entendemos su perspectiva. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente para otra estadía placentera.

10/10 - 훌륭해요

Joaquin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Thank you for the perfect rating, Joaquin!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Dallas - Las Colinas. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Destinie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the perfect rating, Destinie! We can't wait to see you again soon for another amazing experience at Sonesta ES Suites Dallas - Las Colinas. Have a great day!

8/10 - 좋아요

Rommel 님, New Hudson

좋아요: 편의 시설/서비스
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Rommel, it's wonderful to hear that you enjoyed your experience at Sonesta ES Suites Dallas - Las Colinas. Our team continually strives to provide a welcoming and comfortable space for all our guests. We appreciate your feedback and look forward to your next visit!

2/10 - 너무 별로예요

JACQUELINE

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was very noisy we couldn’t sleep the first night. Next day they did switch our rooms so we had to move all of our stuff from the first floor to the third floor. There was also a bad smell throughout the hotel.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jacqueline, it's concerning to read about your experience. We're sorry to hear about the issues with noise, room relocation, and unpleasant scent. Our priority is ensuring comfortable stays and it's regrettable that your visit didn't meet that standard. Measures are being taken to better handle similar situations in the future. Thank you for your feedback and we hope you'll consider us again.

2/10 - 너무 별로예요

Robert 님, Esselbach

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was not clean, laundry done once a week, breakfast was nasty
2023년 12월에 10박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Robert, it's regrettable to hear of your dissatisfaction, especially concerning the cleanliness, laundry frequency, and breakfast quality during your stay. Please know that we continually strive to improve our guest experience and your feedback will be crucial for our ongoing efforts. We hope you will give us the opportunity in the future to prove that we can offer a superior hospitality experience.

10/10 - 훌륭해요

Armando

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Armando, thank you for choosing Sonesta ES Suites Dallas - Las Colinas. We're delighted your stay was satisfactory, and we greatly appreciate you taking the time to provide a rating. We look forward to welcoming you back on your next visit to Dallas - Las Colinas.

10/10 - 훌륭해요

Jose

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Jose, it's wonderful to hear that you had such a positive experience at Sonesta ES Suites Dallas - Las Colinas. It's our aim to provide an enjoyable stay for all our guests. We sincerely appreciate your high rating and we'll be delighted to welcome you back soon!

10/10 - 훌륭해요

Curtis Scott

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Curtis, it's fantastic to see your high rating for Sonesta ES Suites Dallas - Las Colinas! We sincerely appreciate your feedback and are delighted that you had a pleasant experience. Please consider returning in the future for another wonderful stay.

10/10 - 훌륭해요

Anthony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First I would like to thank Vanessa for her outstanding customer service. Any questions we had she answered and offer advice on locations to check out! Thank you so much Vanessa!! The property was beautiful and we felt like we were home away from home. Of course the breakfast was amazing and the kitchen staff did an amazing job, to include the cleaning staff. I will always stay at this particular location while visiting Dallas!!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Anthony, we're overjoyed to hear about your exemplary experience at Sonesta ES Suites Dallas - Las Colinas. It's wonderful to know that Vanessa provided remarkable service and guided you with local insights. We are also thrilled that you appreciated our attractive property, felt the homely ambiance, and enjoyed our delicious breakfast. Our team members, whether in the kitchen or housekeeping, strive to create memorable stays for our guests. Looking forward to your next visit when you are back in Dallas!

8/10 - 좋아요

Jennifer

The suite was a little run down. Kitchen chairs were stained, chip out of vanity.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jennifer, thank you for sharing your recent experience at the Sonesta ES Suites Dallas - Las Colinas. We regret to hear that you found some elements of your suite less than perfect. As we constantly strive for excellence, your comment about the condition of the kitchen chairs and vanity is very useful. It's certainly not the standard we aspire to provide. We are working continuously to maintain our suites to provide a more pleasant stay for all guests. We appreciate your feedback and hope to have the opportunity to welcome you back on your next visit to Dallas.

10/10 - 훌륭해요

Mendy

2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Thank you for the great rating, Mendy!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Dallas - Las Colinas! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 - 너무 별로예요

Hershawna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TRASH.COM
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
We appreciate you taking the time to share your feedback, Hershawna.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 - 좋아요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good place to stay.
Good for short stopovers. Shuttle bus option - very good. Staff were freindly abd helpful.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 24일
Tom, we're delighted to hear that the Sonesta ES Suites Dallas - Las Colinas suited your needs for a brief stay. We're especially glad that you took advantage of our convenient shuttle bus service and found our team members to be welcoming and helpful. We hope we have the opportunity to welcome you back again soon.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
It seems like you had a balanced stay. Should you choose to visit us again, we hope to offer an experience that fully exceeds your expectations. Thank you for your rating.

10/10 - 훌륭해요

Hans

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Thanks for the amazing rating, Hans!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Dallas - Las Colinas!

10/10 - 훌륭해요

Tucson

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience
답변 제공: Customer Service 님, 2024년 2월 5일
Thank you for the amazing rating, Tucscon!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Dallas - Las Colinas soon!Thanks again for leaving your feedback!

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Muy viejo, todo el hotel huele raro, elevador demasiado viejo, los cuartos limpios pero todo es muy viejo, urge remodelar
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
David, según tus comentarios es evidente que ciertos aspectos de tu estadía no cumplieron con tus expectativas, como los sentimientos con respecto al carácter del edificio y sus comodidades. Trabajamos constantemente para mantener y actualizar las características de la propiedad siempre que sea posible. Apreciamos sus opiniones y las compartiremos con los equipos apropiados para su discusión. Todavía esperamos tener otra oportunidad de servirle mejor en el futuro.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The staff was excellent
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Thank you for sharing your positive experience at Sonesta ES Suites Dallas - Las Colinas. We are elated to hear about the outstanding service our team members provided. We aim to deliver excellence in all areas and are thrilled to hear we succeeded during your visit. We look forward to seeing you again on your next visit to Dallas.

8/10 - 좋아요

Anthony

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Anthony, thank you for your positive rating at Sonesta ES Suites Dallas - Las Colinas. It's fantastic to know that you had a satisfying experience with us. We look forward to hosting you again on your next visit.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Thank you for your rating. It's great to hear that your stay at Sonesta ES Suites Dallas - Las Colinas generally met your expectations. We'd love the chance to fully exceed your expectations during your next visit. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Robert, thank you for staying with us at Sonesta ES Suites Dallas - Las Colinas. Your high rating speaks volumes, and we’re delighted you had a wonderful experience with us. We look forward to welcoming you back!

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and accommodating. The breakfast was excellent with plenty of choices.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Mary, it's wonderful to hear that you found our team at Sonesta ES Suites Dallas - Las Colinas both accommodating and cordial. We're delighted that our breakfast offerings hit the mark providing plenty of choices. We can't wait to serve you again on your next visit.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
We regret to note your low rating. We strive to provide a positive experience to all guests and we clearly didn't meet your expectations this time. We would appreciate any specific comments or suggestions you might have on areas you believe we need improvement. Feedback helps us better understand the needs of our guests.

10/10 - 훌륭해요

Eliana

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Thank you for the wonderful rating, Eliana!It's fantastic you enjoyed your time at Sonesta ES Suites Dallas - Las Colinas so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Ahmed

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2023년 11월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Ahmed, the team at the Sonesta ES Suites Dallas - Las Colinas is pleased to hear that you had a satisfying experience with us. We value your positive feedback and look forward to welcoming you back in the future.