수영장

수퍼 8 바이 윈덤 그레이프바인/DFW 에어포트 노스웨스트 여행 후기

2.5 out of 5
수퍼 8 바이 윈덤 그레이프바인/DFW 에어포트 노스웨스트
250 East Highway 114, at Main Street, Grapevine, TX

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 411개" "
평점 8 - 좋아요. 1000개 이용 후기 중 291개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 147개" "
평점 4 - 별로예요. 1000개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 77개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Alex

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smelled funny. Bathroom wasnt cleaned well as i saw hair in the tub. But the llace is cheap so whatever.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Alex,We apologize for the issues you encountered during your stay. Your feedback is important, and we regret any inconvenience caused by the room's odor and cleanliness. We are committed to addressing these concerns to enhance the overall guest experience. We appreciate your understanding of our affordable pricing and hope to have the opportunity to improve upon your impressions in the future.

10/10 - 훌륭해요

Kirk 님, Broken Arrow

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff even at 1am
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Muhammad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close proximity to DFW airport and Texas Motor Speedway the staff and service was great
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Sheer Curtains were shredded and the hem had fallen out. The tub needed resurfacing as well. Parking lot was well lit, staff was courteous and it was quiet. Room was clean
2024년 4월에 2박 숙박함

8/10 - 좋아요

DaWaina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Bruce

좋아요: 편의 시설/서비스
Perfect for short stay and early morning flight fro DFW
2024년 4월에 1박 숙박함

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Super 8 exceeded our expectations based on the negative reviews we had read. Our room on the 3rd floor was clean, had a decent sized fridge and a comfortable bed. Breakfast was so-so consisting of make your own waffles, two kids cereal options, yogurt and juice/coffee, but I was happy to get anything since we’d paid a fairly low price for a Saturday night. I’d stay again if it were the only option available, but I paid enough to want to look for better options further away in the same price range.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Nadine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
RAS
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, nice rooms
2024년 4월에 1박 숙박함

8/10 - 좋아요

Amarachi

Very Good
2024년 4월에 3박 숙박함

8/10 - 좋아요

Luis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean and affordable place to stay. Motel close to WindstAr Casino
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Hi Luis,We're thrilled to hear that you found our motel to be a nice, clean, and affordable place to stay. Providing comfortable accommodations at a reasonable rate is our goal, and we're glad we could meet your expectations. Our proximity to Windstar Casino adds convenience to your stay, and we appreciate your positive feedback. Thank you for choosing us, and we hope to welcome you back again soon for another enjoyable stay.

8/10 - 좋아요

Ezequiel Mata

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Hi Ezequiel,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 - 좋아요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check in was seamless. The shuttle picked us up at the airport as requested. This visit was for a very brief visit ( due to airline) but the short visit we had was pleasant!
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 28일
Hi Kathryn,Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was seamless and that our shuttle service met your needs effectively. Even with your brief visit, we're glad to know that you found your stay pleasant. Your satisfaction is important to us, and we appreciate your kind feedback. Should your travels bring you back our way, we look forward to welcoming you for another enjoyable stay!

10/10 - 훌륭해요

Nancy

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Irena

좋아요: 청결 상태, 직원 및 서비스
I will return! Reliable and great location.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 25일
Hi Irena,We're thrilled to hear that you had a positive experience and that you plan to return! Providing reliable service and a great location is important to us, and we're glad we could meet your expectations. Thank you for your feedback, and we look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

stephanie

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed sheets are stained.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 25일
Hi Stephanie,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly greeting after a very long day of travel.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 25일
Hi Christine,We're delighted to hear that you received a friendly greeting after a long day of travel. Providing a warm welcome to our guests is important to us, and we're glad we could make your arrival a pleasant one. Thank you for your feedback, and we hope the rest of your stay was just as enjoyable.

2/10 - 너무 별로예요

Robin

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had a small odor
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Andrew,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. Your concerns have been noted and forwarded to our team for improvement. Our team strives to exceed your expectations and looks forward to you in the future.

8/10 - 좋아요

Daryl 님, Laredo

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
was decent, friendly staff, breakfast was meh, need water available
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 17일
Hi Daryl,We're glad you found our staff friendly, but we apologize for the breakfast and water availability issues. Your feedback is valued, and we'll work on improving it. Thanks for letting us know, and we hope to welcome you back for a better experience. Let us know how we can help further!

6/10 - 괜찮아요

Daryl

2024년 3월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Hi Daryl,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great price
답변 제공: Sophia CSR 님, 2024년 3월 13일
Hi Alejandro,Thank you for your feedback and for acknowledging our competitive pricing. We're delighted you found value in our offerings. If you have any additional comments or suggestions to share, please feel free to let us know. We're committed to providing you with an even better experience in the future. Your support is much appreciated!

10/10 - 훌륭해요

George 님, Port Saint Lucie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price it was so inexpensive for the area and I sleep incredibly well...I like the fan noise.....water was HOT and I could adjust and flowed well .......quiet and good work area....Its not the Ritz but a real deal and worked well.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi George,We're thrilled to hear that you found value in your stay with us and enjoyed a comfortable night's sleep! Our team is glad that you appreciated the amenities like the fan noise, hot water, and a quiet work area. Providing affordable accommodations without compromising on quality is a priority for us. We look forward to welcoming you back for another great experience in the future!

2/10 - 너무 별로예요

Olga

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was on the line for an 1 hour waiting for answer to get a shuttle. Nobody answered. I paid $60 for 5-minute drive for Uber. This is totally insane! Horrible experience!
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi Olga,Our team apologizes for the unacceptable experience you had with our shuttle service and the lengthy wait time for assistance. Your time and convenience are important to us, and we regret the inconvenience and frustration this caused. We understand your disappointment and frustration with the situation. Rest assured, we'll investigate this matter thoroughly to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate your patience as we work to make improvements.

4/10 - 별로예요

Michele

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi Michele,Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

8/10 - 좋아요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 7일
Hi Carolyn,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 - 훌륭해요

Raymond

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything went quickly.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 3일
Hi Raymond,We appreciate your feedback and are glad to hear that our service was efficient. Our team is dedicated to providing prompt and effective solutions to our customers' needs. If there are any areas where you feel we could improve further, please don't hesitate to let us know. Thank you for choosing us!

10/10 - 훌륭해요

James

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi James,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 - 훌륭해요

Michael

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and staff was very pleasant
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Hi Michael,We're delighted to hear that you felt safe during your stay and that our staff provided pleasant service. Ensuring your comfort and well-being is our top priority, and we appreciate your positive feedback. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 - 좋아요

Watana 님, Winnsboro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price ( room,Transportation from and to DFW Airport, plus breakfast ) that a good deal.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 27일
Hi Watana,We're glad to hear that you found our package deal to be a good value! Providing affordable accommodations, transportation, and breakfast is our goal, and we're pleased that it met your expectations. We appreciate your business and look forward to welcoming you back in the future!

8/10 - 좋아요

Adrian

2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Adrian,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

4/10 - 별로예요

Christine 님, Ironwood

좋아요: 직원 및 서비스
별로예요: 청결 상태
Website said free shuttle and hours… I called for pick up times and they said no shuttle service in the afternoons. I could have chose 20 other hotels with free shuttle service nearby but, I was stuck paying 25. Not happy. Then our first room smelled and had stained linen. The front desk moved us to a cleaner room.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 21일
Hi Christine,We apologize for the inconvenience regarding the discrepancy in shuttle service availability and the initial room condition. Your feedback is valuable, and we're taking steps to ensure accurate information is provided and maintain the highest standards of cleanliness. Please accept our sincere apologies for falling short of your expectations, and we appreciate your understanding as we strive to improve our services.

10/10 - 훌륭해요

Michelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is clean. However, on the 2nd floor smells (cigarettes and skunk) awful. I'm thankful that my non-smoking room smells better and it is very clean. Suggestion, maybe put all the non-smoking rooms on the same floor or hallway, so I don’t have to walk through of hallway that smells like smoke.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 11일
Hi Michelle,We're pleased to hear that your non-smoking room met your expectations in terms of cleanliness. We apologize for the inconvenience caused by the odor on the 2nd floor. Your suggestion to allocate all non-smoking rooms to the same floor or hallway is noted, and we'll certainly consider it for future improvements. Thank you for bringing this to our attention, and we appreciate your understanding.

2/10 - 너무 별로예요

Stephen

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Stephen,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff was great, place quite and clean
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 7일
Hi Joseph,Thank you for your positive feedback! We're delighted to hear that you found our staff great and the place quiet and clean. Providing excellent service and a comfortable environment are our top priorities. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Patricia

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Patricia,Your flawless 5-rating is greatly appreciated! Your contentment is our top priority, and we're absolutely delighted to learn about your outstanding experience with us. Thank you for selecting our services, and we're eagerly looking forward to your next visit!

10/10 - 훌륭해요

Menakshy

2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Menakshy,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 - 좋아요

Braeden

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Braeden,We appreciate your feedback with a 4 rating. Your satisfaction is important to us, and we're dedicated to continuous improvement. If there are specific aspects that fell short of expectations, please share details so we can address them and ensure a better experience in the future. Thank you for choosing us, and we look forward to exceeding your expectations on your next stay.

10/10 - 훌륭해요

Jenifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We checked in after midnight. The staff was very friendly.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 24일
Hi Jenifer,Thank you for your positive feedback! We're delighted to hear that our staff was friendly during your late check-in. Your satisfaction is important to us, and we look forward to providing you with excellent service on future visits. Thank you for choosing us for your stay!

6/10 - 괜찮아요

Jennifer

가족 여행
별로예요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 24일
Hi Jennifer,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Hi Sonia,We appreciate your rating and review. Receiving an astonishing 5-star rating is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 21일
Hi Richard,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

10/10 - 훌륭해요

Maria O.

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 7일
Hi Maria,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 - 좋아요

Sara

좋아요: 청결 상태, 직원 및 서비스
This was a last-minute booking for my family as our flights got delayed and we needed a quick room for the night. The property was obviously older (mostly showed in the bathroom fixtures as the rest of the room had new flooring Nd decor) but man-oh-man, spotlessly clean and bright. Definitely felt good about picking this property.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 18일
Hi Sara,Delighted you chose our property for your last-minute stay! Your recognition of our cleanliness efforts and the bright atmosphere is truly appreciated. While the property may show signs of its age in some areas, we're committed to maintaining high standards. Thank you for your positive feedback, and we hope to welcome you and your family again in the future.

8/10 - 좋아요

Paul

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap, the only positive
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 18일
Hi Paul,We appreciate your feedback on our affordability. While we're glad you found our rates favorable, we acknowledge there's room for improvement. Your comments are valuable, and we're committed to enhancing all aspects of your experience. Thank you for choosing us, and we look forward to exceeding your expectations in the future.

10/10 - 훌륭해요

Phil

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Phil,Thank you for choosing our hotel and for recognizing our commitment to excellence. We're honored to receive your perfect 10 rating! Your positive experience is truly rewarding for our team, and we can't wait to host you again for another outstanding stay. Your feedback is invaluable, and we appreciate your continued support!

6/10 - 괜찮아요

Nick

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 14일
Hi Nick,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스
Comfortable beds, that's it.
Needs updating!
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Charles,Appreciate your feedback regarding the comfortable beds. We understand the importance of a refreshing sleep experience. Your comments about the need for updating are valuable, and we will consider them as we strive to enhance our overall guest satisfaction. Thank you for bringing this to our attention, and we hope to welcome you back with improved accommodations in the future.

8/10 - 좋아요

Emilio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked it
2023년 12월에 8박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Emilio,Thank you for your marvelous review. We're ecstatic to hear that our property could be an ideal spot to provide you with the kind of experience that you had imagined. We also appreciate your positive comments concerning our amenities and service. With a lot of hope in our hearts, we would love to open our doors again to you in the future whenever your travel brings you back to the area!

10/10 - 훌륭해요

CASEY 님, FORT WORTH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 6일
Hi Casey,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!