외관

레드 루프 인 루이스빌 여행 후기

2 out of 5
레드 루프 인 루이스빌
1102 Texas Street, Lewisville, TX

이용 후기

6.6
평점 10 - 훌륭해요. 353개 이용 후기 중 97개" "
평점 8 - 좋아요. 353개 이용 후기 중 90개" "
평점 6 - 괜찮아요. 353개 이용 후기 중 56개" "
평점 4 - 별로예요. 353개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 353개 이용 후기 중 78개" "

7.0/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

EUSU

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 6월에 5박 숙박함
답변 제공: Mike 님, 2021년 7월 2일
Dear Guest Thank you for your response, please feel free to reach out with your suggestions, we strive to do better, and we look forward to seeing you again

6/10 - 괜찮아요

Susan

2024년 2월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 20일
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEWISVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Karen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smells like raw sewage
2024년 2월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 2일
Hi Karen,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Lewisville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 - 너무 별로예요

Abhishek

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I was not satisfied
2024년 1월에 1박 숙박함
답변 제공: Debbie 님, 2024년 1월 29일
Dear AbhishekThanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better

6/10 - 괜찮아요

Sharon

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Good
2024년 1월에 2박 숙박함
답변 제공: Mike 님, 2024년 1월 25일
Dear Sharon Thank you for your response, please feel free to reach out with your suggestions, we strive to do better, and we look forward to seeing you again

2/10 - 너무 별로예요

Yesenia

I did not stay at this location
2023년 12월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 18일
Thank you for taking a moment to leave a review, Yesenia. The staff and I at the Red Roof Inn Lewisville were disappointed to see your 1/5 score. You stated that you didn't stay at our hotel, which was saddening to read. On behalf of Red Roof, we would like to thank you again for sharing with us. We hope that you give us the opportunity to host you in the future. With thanks, Red Roof Management

4/10 - 별로예요

Robert

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 15일
Hello Robert,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Lewisville. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Vanessa

2023년 12월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 12일
Thank you for taking a moment to leave a review, Vanessa. The staff and I at the Red Roof Inn Lewisville were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

6/10 - 괜찮아요

María Monserrat

별로예요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 5일
I appreciate the time that you took to share your sentiments with us, María. Our team at the Red Roof Inn Lewisville appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 - 훌륭해요

Jackeline

2023년 11월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 10일
Hi Jackeline,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lewisville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 - 훌륭해요

Faraz

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Mike 님, 2023년 11월 14일
Dear Faraz, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

10/10 - 훌륭해요

Marcos 님, Yaritagua

좋아요: 청결 상태, 직원 및 서비스
Excelente
2023년 11월에 4박 숙박함
답변 제공: Mike 님, 2023년 11월 9일
Dear Marcos Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE. we strive to continuously improve the quality of our services. We’re thrilled that you loved your experience; our staff will be happy to read what you've written. We place customer experience and satisfaction at the top of our agenda, and your review reaffirms the hard work that we do every day. So, thank you for your kind words and we look forward to seeing you again.

4/10 - 별로예요

kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Debbie 님, 2023년 11월 5일
Dear Kimberly Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better.

10/10 - 훌륭해요

Kimberly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Mike 님, 2023년 11월 3일
Dear Kimberly Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE. we strive to continuously improve the quality of our services. We’re thrilled that you loved your experience; our staff will be happy to read what you've written. We place customer experience and satisfaction at the top of our agenda, and your review reaffirms the hard work that we do every day. So, thank you for your kind words and we look forward to seeing you again.

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Attached Bar played music until 12:30am on Friday. I didn't even stay there on Saturday even though i had it reserved for a second night. The one thing i came to do ( sleep ) is the one thing i couldn't do.
2023년 10월에 2박 숙박함
답변 제공: Mike 님, 2023년 10월 18일
Dear Kevin Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better. The Bar is operated by Different owners. we will inform this problem to the bar owner.

8/10 - 좋아요

Terry B

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was ok, bed was very comfy but firm, which I like. gaps around door allowed bugs to enter, had to remove a couple roaches. decent price for the value.
2023년 10월에 1박 숙박함
답변 제공: Mike 님, 2023년 10월 15일
Dear Terry, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels

6/10 - 괜찮아요

Joshua

가족 여행
별로예요: 편의 시설/서비스
Nothing fancy but worth the price. Clean rooms, great air, good water pressure, comfortable beds. Only complaint was the sketchy area.
2023년 10월에 2박 숙박함
답변 제공: Mike 님, 2023년 10월 10일
Dear JoshuaThank you for your response, please feel free to reach out with your suggestions, we strive to do better, and we look forward to seeing you again

2/10 - 너무 별로예요

Roderick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Dear Roderick Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better.We would love to make things right if you give us another chance.

10/10 - 훌륭해요

Angely

2023년 9월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 3일
Hello Angely, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEWISVILLE and I are delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 - 좋아요

Jack

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Hotel was just okay based on the reviews I had read I was not expecting a lot. We were in town for a race and this hotel was close to it and the other places that we had planned to visit. Staff was very nice and even called me to check on me (we did not check in until 2 A.M.) since I still had not checked in yet. So my big complaint would be the bed sheets were old, stained, with small holes in them. I'm sure they were clean, they were just old and dingy. A/C was very cold, bathroom was clean, we just needed more bath towels, and those we got more of from the front desk. No bugs of any kind. Hopefully they can retire the sheets and invest in some new linens and that would definitely bring me back. Yes, there is a cocktail bar on the property, but no one bothered us. We could not hear anything from our room as far as ruckus or music as other reviews stated.
2023년 9월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 9월 26일
Hello Jack,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Lewisville. I am glad that you were pleased with the convenience of our location, our nice and considerate staff and all the other kind remarks highlighted. However, I am disappointed that your experience was less than ideal due to the stained sheets you described, and all the other concerns highlighted. I humble apologize for any inconvenience this may have caused. To prevent this from happening again, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jamaal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
safe area
2023년 9월에 1박 숙박함
답변 제공: Mike 님, 2023년 9월 26일
Dear Jamaal, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

2/10 - 너무 별로예요

Keke

별로예요: 숙박 시설 상태 및 시설
Room was smoked out with cigarettes
2023년 9월에 1박 숙박함
답변 제공: Debbie 님, 2023년 9월 20일
Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better.But you reserved a king smoking 1 bed and you get the smoking room whatever you requested on reservation, so that is why it smells like smoke

2/10 - 너무 별로예요

Kamesha

출장 여행, 가족 여행
별로예요: 직원 및 서비스
When u renew online they won’t honor it
2023년 9월에 4박 숙박함
답변 제공: Debbie 님, 2023년 9월 15일
Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better.

10/10 - 훌륭해요

Erandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing!
2023년 8월에 1박 숙박함
답변 제공: Mike 님, 2023년 8월 13일
Dear Erandy Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE. we strive to continuously improve the quality of our services. We’re thrilled that you loved your experience; our staff will be happy to read what you've written. We place customer experience and satisfaction at the top of our agenda, and your review reaffirms the hard work that we do every day. So, thank you for your kind words and we look forward to seeing you again.

8/10 - 좋아요

Stephine

좋아요: 청결 상태, 직원 및 서비스
Nice room
Nice room. Simple and clean.
2023년 8월에 2박 숙박함
답변 제공: Mike 님, 2023년 8월 4일
Dear Stephine, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

2/10 - 너무 별로예요

Ty

별로예요: 청결 상태, 직원 및 서비스
Made me pay 25 extra to check in a little early
2023년 7월에 1박 숙박함
답변 제공: Debbie 님, 2023년 8월 1일
Dear TY Thanks for sharing your feedback. We are sorry your experience did not match your expectations.

8/10 - 좋아요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although it was right off the side road it was overall quiet. The room was clean. The bathroom and sink area were surprisingly in good shape and exceeded my expectations. The floors didn’t have carpet which I loved and they were clean and in good shape. The beds were comfy and that AC was blowing extra cold.
2023년 7월에 3박 숙박함
답변 제공: Mike 님, 2023년 8월 1일
Dear Stephanie, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

8/10 - 좋아요

Nkem

2023년 7월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 8월 21일
Hello Nkem,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lewisville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Robyn

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everything went smoothly just very average. Don’t expect above & beyond staying here. Remember you get what you pay for!
2023년 7월에 1박 숙박함
답변 제공: Mike 님, 2023년 7월 16일
Dear RobynThank you for your response, please feel free to reach out with your suggestions, we strive to do better, and we look forward to seeing you again

8/10 - 좋아요

Kathleen

2023년 7월에 2박 숙박함
답변 제공: Mike 님, 2023년 7월 16일
Dear Kathleen, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

10/10 - 훌륭해요

Jasahel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
🙏
2023년 7월에 2박 숙박함
답변 제공: Mike 님, 2023년 7월 13일
Dear Jasahel Thank you for leaving us such a great comment. We’re thrilled that you loved your experience; our staff will be happy to read what you've written. We place customer experience and satisfaction at the top of our agenda, and your review reaffirms the hard work that we do every day. So, thank you for your kind words; we look forward to seeing you again.

10/10 - 훌륭해요

Roberto 님, Dallas

2023년 6월에 6박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 7월 24일
Thank you for taking a moment to leave a review, Roberto. Myself and the staff at the Red Roof Inn Lewisville appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

2/10 - 너무 별로예요

Corey

2023년 6월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 7월 24일
Thank you for taking a moment to leave a review, Corey. Myself and the staff at the Red Roof Inn Lewisville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

2/10 - 너무 별로예요

Rudy

2023년 6월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 7월 17일
Hello Rudy, Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean! Great price, and staff to take care of things.
2023년 6월에 2박 숙박함
답변 제공: Mike 님, 2023년 6월 18일
Dear Alan Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE. we strive to continuously improve the quality of our services. We’re thrilled that you loved your experience; our staff will be happy to read what you've written. We place customer experience and satisfaction at the top of our agenda, and your review reaffirms the hard work that we do every day. So, thank you for your kind words and we look forward to seeing you again

6/10 - 괜찮아요

LeMeika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
the room was very basic and had flies all over the place which made sleeping hard. the door was wide open when we went to put our luggage inside. no key needed. at night there are people walking around being noisy. very small parking spaces. the toilet did not flush unless you hold the handle down . receptionist at check in was so rude and didnt speak in a welcoming manner.
2023년 6월에 1박 숙박함
답변 제공: Mike 님, 2023년 6월 12일
Dear LeMeika Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better. We are painting the doors and to dry up the paint the door was left open till it dry, we do have a watch on all rooms and GSR already inform you upon the check-inWe would love to make things right if you give us another chance.

8/10 - 좋아요

Bradley

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location.
2023년 5월에 1박 숙박함
답변 제공: Mike 님, 2023년 5월 31일
Dear Bradley, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

8/10 - 좋아요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent, clean rooms
Nice clean room. Comfortable bed. The AC is kind of loud but luckily it was a cool night so didn’t need it otherwise may have had a hard time staying asleep. Only needed a decent clean place to sleep and shower. For the price I would consider again if in that area.
2023년 5월에 1박 숙박함
답변 제공: Mike 님, 2023년 5월 30일
Dear David, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

10/10 - 훌륭해요

Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was kinda skeptical about this place but I was very pleased. The rooms were very clean and updated. Staff was caring
2023년 5월에 1박 숙박함
답변 제공: Mike 님, 2023년 5월 27일
Dear Veronica Thank you for leaving us such a great comment. We’re thrilled that you loved your experience; our staff will be happy to read what you've written. We place customer experience and satisfaction at the top of our agenda, and your review reaffirms the hard work that we do every day. So, thank you for your kind words; we look forward to seeing you again.

6/10 - 괜찮아요

Mike

2023년 4월에 1박 숙박함
답변 제공: Mike 님, 2023년 5월 27일
Hello MikeThank you for your feedback. we strive to do it better. we hope to see you soon again.

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First stay
Everything thing was great. We had a great 2 days. Just didnt get to swim....lol thanks Lewisville....see u soon.
2023년 5월에 2박 숙박함
답변 제공: Mike 님, 2023년 5월 23일
Dear Kenneth, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

8/10 - 좋아요

Joe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean but other guests make you uncomfortable
The rooms and employees were great. Other occupants not so much. There was a lot of loitering outside and alcohol consumption from other guests outside. It was somewhat nerve-racking going to and from my vehicle. There are lots of signs around the lot advising Lewisville PD makes frequent trips to the property yet I saw no PD during my week stay. The property is directly next door to a Fire Department. I was okay with my stay but I would not recommend my wife to stay here alone or other single woman for that matter due to potential safety concerns...
2023년 5월에 5박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 5월 22일
Dear Joe,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN LEWISVILLE regarding the great rooms and employees. I do apologize for the situation highlighted regarding the loitering along with the other issues mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Luis R

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms were clean and Organized first Room they give us has a lot of flies inside so get a Different one my wife ask 3 times for the pool key she was tell it was in cleaning process all 3 times she ask for the key
2023년 5월에 6박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 18일
Hello Luis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEWISVILLE. It's great to hear that you found the rooms to be clean and organized. However, I am sorry for any inconvenience caused due to the insects you reported in the first room and the situation you mentioned regarding the pool. Please be advised that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In regards to the pool, it was closed for chemical treatment 4-5 hours. Thank you for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Johnel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Mike 님, 2023년 5월 15일
Dear JohnelThank you for your response, please feel free to reach out with your suggestions, we strive to do better, and we look forward to seeing you again

2/10 - 너무 별로예요

Ahmed

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible customer service
2023년 4월에 1박 숙박함
답변 제공: Debbie 님, 2023년 5월 3일
Dear Ahmed Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance

10/10 - 훌륭해요

Jason

2023년 4월에 4박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 5월 1일
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEWISVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 - 좋아요

David 님, Jacksonville

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to pay $20 to check in 1 hour earlier than 3:00 pm.
2023년 4월에 1박 숙박함
답변 제공: Mike 님, 2023년 4월 24일
Dear DavidThank you for your response, please feel free to reach out with your suggestions, we strive to do better, and we look forward to seeing you again

8/10 - 좋아요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 4박 숙박함
답변 제공: Mike 님, 2023년 4월 23일
Dear Jason, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.

2/10 - 너무 별로예요

Senecia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Russ, the staff was rude and unprofessional
2023년 4월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 4월 20일
Hello Senecia,I appreciate you taking the time to share your feedback. The issue you've highlighted regarding your interaction with staff is truly upsetting. Here at Red Roof, customer service is one of our top priorities, so I am disappointed that was not achieved with you. Again I thank you for this feedback. I do hope you'll return, to provide you with a better experience. Sincerely,Toni-AnnRediResponse Specialist

8/10 - 좋아요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breath of fresh air
The room was unexpectedly pleasant and smelled nice! The walls are fairly insulated, giving me the peace and quiet I desired. If the parking was a tad more plentiful that would be great, but there is only so much space for a parking lot. Lol For me, it’s only 8 minutes from my work site, has a place to grab a night cap next door, and is 100 times better than the econolodge I briefly stayed at in Lewisville!
2023년 4월에 4박 숙박함
답변 제공: Mike 님, 2023년 4월 17일
Dear Jason, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.