로비 좌석 공간

더블트리 바이 힐튼 보스톤 노스 쇼어 여행 후기

4 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1541개 이용 후기 중 667개" "
평점 8 - 좋아요. 1541개 이용 후기 중 355개" "
평점 6 - 괜찮아요. 1541개 이용 후기 중 232개" "
평점 4 - 별로예요. 1541개 이용 후기 중 159개" "
평점 2 - 너무 별로예요. 1541개 이용 후기 중 128개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Sheyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to get away with ur family
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Sheyna, it's wonderful to hear you had a positive getaway with your family at DoubleTree by Hilton Boston North Shore. We appreciate your feedback and look forward to your next visit.

2/10 - 너무 별로예요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My reservation was supposedly not showing up It took almost 30 minutes to check in and then they weren’t able to give me a room with a king bed so i had to stay in a double, It was very inconvenient since i had made the reservation weeks in advance I’ve used Expedia many times and never had an issue but lately it’s been nothing but problems
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Amanda, your recent experience with us is certainly not reflective of the smooth and efficient service we aim to deliver. We apologize for the time it took for you to check in and the accommodation not meeting your initial preference. Your feedback is essential in helping us refine our process and we appreciate you bringing this to our attention. We're confident your next visit will be much more satisfying if you grant us the opportunity.

10/10 - 훌륭해요

evelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the family rooms. Only thing i would add is nightlight on the kids side as i have a child who has anxiety and likes light.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Evelyn, we're thrilled to hear you enjoyed your stay at DoubleTree by Hilton Boston North Shore, particularly appreciating our family rooms. We value your suggestion on adding a nightlight for the kids area; feedback like this helps us enhance our guest experience. We look forward to welcoming you and your family back on your next visit.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My family had a great time!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Ashley, it's wonderful to hear that your family thoroughly enjoyed their experience at DoubleTree by Hilton Boston North Shore. We love to offer our guests a delightful stay and your feedback certainly brings smiles to our team members' faces. Do come and visit us again soon!

4/10 - 별로예요

Maryann

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not the usual standards of a Hilton. Old and rundown furniture and rugs in rooms, dirty windows. Waitstaff at dinner time was very un-enthusiastic to say the least. Food at breakfast, especially my omelet, was the worst...couldn't eat it.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Maryann, we appreciate your feedback. It's regrettable to hear that aspects of your stay didn't meet your expectations. We believe in continuous improvement and sincerely apologize for the less than stellar conditions you experienced. Similarly, your dining experience is not indicative of the high level of service we strive to provide. Your feedback will be shared with our colleagues and reflected upon in future improvement plans. We hope to have the opportunity to provide an exceptional experience on your next visit.

2/10 - 너무 별로예요

Arlene

가족 여행
별로예요: 직원 및 서비스
The front end staff was rude, the service overall was not good. If things don't change I can see it closing down
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Arlene, it's disappointing to hear about your recent experience. Top-notch service is our primary goal, so it's regrettable to know we didn't meet your expectations. We're constantly working to improve our guest experience and your feedback is invaluable in this process. We genuinely hope you'll revisit us in the future to see the positive changes we're implementing.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel, clean and smelled good. They had aloof the amenities I needed. Free parking Starbucks in the lobby on site dining and a watermark
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Kelly, it brings us joy to hear your fantastic comments about DoubleTree by Hilton Boston North Shore. We're thrilled to know our cleanliness, delightful aroma, and ample amenities, including complimentary parking, on-site Starbucks, and dining options met your needs. Don't forget our water park is always here for you! We look forward to welcoming you back for another enjoyable stay.

4/10 - 별로예요

Rachel

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was closed because someone vomitted and no one was as on staff to clean it. Due to April break the park rate increase and no discount was offered to guest. Also, the hotel on the first and second floor reeked of cigarette smoke while little children ran around unsupervised. The clerk at the front desk never sent the additional towels we requested because while the pool was opened before it was closed the pool area ran out of towels. It was a such a crap show and I am never going to stay at this hotel EVER again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Rachel, it's unfortunate to hear about your disappointing experience. Regrettably, sometimes, unpredictable incidents such as the pool situation arise, but we make an effort to address these as quickly and efficiently as we can. In terms of the smoke smell you noted and the unsupervised children, we always strive to maintain a clean, family-friendly environment, and apologize if this was not your experience. It's regrettable as well to hear about the issue with the towels. We're constantly working to improve our services and appreciate your input. We hope you'll reconsider and give us another chance to provide the quality stay you expected.

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for outstanding accommodations.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Dale, it's fantastic to hear about your positive experience at the DoubleTree by Hilton Boston North Shore. We appreciate your recognition of our stellar accommodations and we look forward to offering the same excellence in service during your next visit. Safe travels till then!

2/10 - 너무 별로예요

Trey

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This has turned into a party hotel. Not going back.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Trey, it's regrettable to hear that your recent experience didn't live up to expectations. We aim to offer a tranquil atmosphere and we're sorry this wasn't what you encountered. We'll certainly discuss your feedback with management to ensure we maintain a peaceful environment that everyone can enjoy. We would like to offer you a more balanced experience should you choose to return.

10/10 - 훌륭해요

Zeiza 님, Dorchester

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Zeiza, it's heartening to know that you had an enjoyable stay at the DoubleTree by Hilton Boston North Shore. We appreciate your feedback and hope to welcome you again soon.

10/10 - 훌륭해요

Kathy 님, Morgantown

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, staff was friendly and the hotel had many options of things to do such as the pool, gym and coffee shop.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Kathy, it's pleasing to see that you had a terrific stay at DoubleTree by Hilton Boston North Shore. We're thrilled to hear how much you relished the various amenities, including the pool, fitness center, and coffee shop. Furthermore, it's great to see our team members made a positive impression on you with their cordial hospitality. We anticipate welcoming you back in the future for another fantastic stay!

10/10 - 훌륭해요

Nataliya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
К
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Nataliya, thank you for taking the time to share your experience at DoubleTree by Hilton Boston North Shore. It's wonderful to see that you had a five-star stay! We look forward to welcoming you back in the future.

4/10 - 별로예요

Blanca

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than the pool being closed for 2 days, we caught a cleaning person inside our room as we were walking outside the elevator. We distinctly said we did not need any services other than more clean towels and toiletries-we would order them and would get them delivered. The water park on Saturday was out of control as people from the water park were entering the hotel pool. The hotel pool was a disaster on Saturday. The guy at the reception table was on his phone and chatting with his friend. Everyone was allowed to enter the pool. The pool was area was a mess. Then closed for 2 days. Disappointed bc this is our go to hotel for 3 yrs in a row. I don’t think we willl be coming back to this place again.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Blanca, it's disheartening to hear about your recent experience. We regret that certain incidents during your stay didn't meet your expectations, particularly concerning the pool area and the unscheduled cleaning of your room. Our hotel prioritizes the wishes of our guests, hence your feedback is quite vital. In relation to your comment regarding our colleagues' approach, we've noted it and will use your insights to improve. We understand you're disappointed and considering alternative options, but we would be grateful for a chance to regain your trust and deliver the exceptional service you've known us for in the past.

10/10 - 훌륭해요

Dinora

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Thank you for the perfect rating, Dinora!We are very pleased to hear that you had a wonderful stay at DoubleTree by Hilton Boston North Shore. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Julia, it's wonderful to see your top-rated experience at DoubleTree by Hilton Boston North Shore. We appreciate you taking the time to rate us and we're looking forward to welcoming you back soon.

8/10 - 좋아요

Andre

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Andre, it's great to see that you had a positive experience at DoubleTree by Hilton Boston North Shore. Your high rating is appreciated and we hope to welcome you back soon.

2/10 - 너무 별로예요

Desserae

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've been here numerous times and never had a bad experience until this stay.Nasty pool water, to many people at once in pool.Had to call multiple times for room service and still never received the items I asked for ,bad light sockets.Never received my warm chocolate chip cookies at check in! Horrible stay all around and don't think I will be back!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Desserae, we regret to find that your recent stay did not meet your expectations - especially regarding the pool and room service experience, as well as missing out on our traditional warm cookies. Your feedback is greatly appreciated as we continually strive to better our guest experience. We hope to have the opportunity to transform your perspective about your stay in future.

8/10 - 좋아요

Isis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was good experience for me and my children thank you
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Isis, it's truly comforting to hear that both you and your children had a pleasant experience at DoubleTree by Hilton Boston North Shore. We sincerely appreciate your kind words and we anticipate the opportunity to host your family once again in the future. Thank you for choosing us.

6/10 - 괜찮아요

Tasha Ann 님, Chicago

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
We appreciate the feedback, Tasha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 - 괜찮아요

Akeha

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It's decent, and i was grateful that there were available. The 2 toddler beds were a cute idea! That being said, there were some things I thought could be improved. - There was no bath plug. I used my heel to keep the water in the tub to have a warm bath. - The beds were not very comfortable. - I wished they had tooth brushes and a hair brush, and some water bottles in the room. But for the last minute need, and the price and the size of the room, I am still totally grateful for the experience!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Akeha, we appreciate your feedback. It's wonderful to hear you found availability at the last minute and that the room size was satisfactory for you. We also took note of your points that could have elevated your stay, such as a bath plug as well as the presence of additional amenities like a toothbrush and a hairbrush. Enhancing guest comfort is always our priority, and your feedback is invaluable. We hope to improve on these factors to ensure a better experience next time. Thank you and we hope to welcome you back.

6/10 - 괜찮아요

Vivian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs a remodel asap! Dirty!
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Vivian, we appreciate your feedback and your desire to see updates happen to our property. We also regret that the cleanliness didn't meet your expectations. Please know that we work hard to maintain high standards and your input will guide us in enhancing our services. We hope for a chance to better serve you during your next stay.

8/10 - 좋아요

Thomas

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Thanks for the 4/5 rating, Thomas!We're thrilled you enjoyed your time at DoubleTree by Hilton Boston North Shore so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

Tong

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Tong, thank you for choosing the DoubleTree by Hilton Boston North Shore. We are thrilled to note that your stay met your expectations. We are excited to welcome you back for another perfect experience.

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
well I got ready to shower on check out day and didn't have any hot water, had to get another key and go three more floors up to shower.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Roy, it's regrettable to hear about the inconvenience you experienced with the hot water during your stay. We're sorry that we weren't able to rectify the situation more conveniently. We're taking note of your feedback and working towards streamlining similar processes in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Carmen

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
Everything was perfect for my sons 10th birthday
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Carmen, we're delighted that DoubleTree by Hilton Boston North Shore could be part of your son's memorable 10th birthday celebration! Our team members constantly strive to create a wonderful experience for our guests. We warmly appreciate your feedback and can't wait to welcome you back for future celebrations.

6/10 - 괜찮아요

Prabhat

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I wanted to check out 1 hour later (at 12pm) but staff at the front desk refused. Hotel was noisy and sounds from neighboring rooms kept coming the entire night.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Prabhat, we appreciate your feedback regarding your recent visit. It's unfortunate to hear about the mix-up with your checkout time and the unexpected noise levels. Please understand, our team members aim to uphold efficient operations and a peaceful atmosphere, though it appears we may have missed some marks during your stay. Rest assured, your observations are valuable and they will prompt introspection for enhancing our guest services for the future.

2/10 - 너무 별로예요

Katherine

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am not a fancy person when I am traveling, however I feel like I need to make people aware of this place. Everything beyond check in was deplorable. Pool and hot tub was way beyond capacity. Unsupervised children everywhere. Teens drinking alcohol in the hallways. Guest was extremely over served and acting inappropriate in the bar, staff actually kept buying him drinks after this?! Got food poisoning from the hotel restaurant. Felt extremely unsafe walking the halls at night. Not sure what could've made this stay worse than it was. Stay far far away from this place.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Dear Katherine,We are sorry to hear that your stay with us didn't exceed your expectations—as we always strive for that. We do have Hotel Security and our hotel is very safe, also we have professional bartenders and all our Lounge employees are TIPs certified. Thank you so much.

8/10 - 좋아요

Rodacheka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and family friendly
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Rodacheka, it's wonderful to hear that you and your family enjoyed your stay at DoubleTree by Hilton Boston North Shore. We always strive to provide a comfortable and enjoyable experience for all our guests, and we're pleased we were able to meet your expectations. We hope to welcome you back in the future.

4/10 - 별로예요

Emanuel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It rained the night of my stay and water was leaking around the window, bathroom door had something spilled on it that wasn’t cleaned. The carpet was not vacuumed
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Emanuel, we regret to hear about the issues you encountered during your stay. We strive for absolute cleanliness and comfort for all our guests. We apologize for the inconvenience you experienced and ensure that such scenarios are not the norm. Your feedback has been taken into consideration for meaningful improvements. Thank you for bringing this to our attention.

8/10 - 좋아요

Mélanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everthing was ok, I have nothing to say
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Mélanie, it's great to know your stay at DoubleTree by Hilton Boston North Shore was satisfactory. If you have any suggestions or details to share from your experience in the future, we would appreciate it as we're always striving to improve our services. Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Erika

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Erika, it's wonderful to learn that your stay at DoubleTree by Hilton Boston North Shore was a success. We certainly appreciate your high rating. Our team looks forward to welcoming you back for another memorable visit soon.

8/10 - 좋아요

Thomas

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had loud neighbors
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Thomas, it's regrettable to know that you experienced disturbances from adjoining rooms during your stay. We take the comfort of our guests seriously, and your feedback is extremely valuable to us. If ever in the future your peace is disrupted, please do not hesitate to contact our team members, as they're always ready to assist. Your comment will be considered as part of our assessment for continued improvement. We hope you'll consider the DoubleTree by Hilton Boston North Shore for future stays.

6/10 - 괜찮아요

susan

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a very tired property. Dated old rooms. HVAC needs updating, many in our party could not control temps in their rooms. Not the cleanest feeling in the rooms.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Susan, your review is greatly appreciated, it is with feedback like yours that we can strive to make improvements. We're sorry to hear that there were issues with the temperature control in the rooms. Rest assured, we are always working towards maintaining our facilities to ensure the comfort and satisfaction of our guests. We're saddened to learn you felt the cleanliness didn't live up to your expectations. Our housekeeping team always strives to maintain high standards of cleanliness. We value your observations and will certainly use them to enhance our guest experience. Thank you again for your input.

8/10 - 좋아요

Crystal

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Crystal, thank you for the wonderful rating of DoubleTree by Hilton Boston North Shore! We appreciate it and look forward to welcoming you back in the future.

8/10 - 좋아요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place was HUGE! Many, many families, so lots of screaming kids running around. It was not quiet. The pool was full the entire stay. Would have appreciated more dining options in the hotel itself, but there was a lot in the surrounding areas. It's a fine place to stay, the room was spacious, but the lack of included breakfast and overall busyness was not conducive to relaxation.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Erin, thank you for sharing your impressions of your recent stay at the DoubleTree by Hilton Boston North Shore. We appreciate your note about the vibrant atmosphere and we're sorry the busyness may have interrupted your peace and quiet. We strive to provide a balance for all our guests. It's great to know you enjoyed our large rooms and the plethora of dining venues nearby. We understand how convenient it is to have breakfast included and more dining options within the hotel - your feedback will be shared with the relevant teams. We look forward to making your next stay even more enjoyable.

6/10 - 괜찮아요

Ansy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was attentive rooms were clean and amenities were available upon request
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Ansy, we appreciate your feedback. It's great to hear that our team members were attentive and cleanliness was up to your satisfaction. The team strives to meet the needs of our guests promptly and it's wonderful to know that your stay reflected this. We hope to welcome you back for an even better experience next time.

10/10 - 훌륭해요

Yahaira 님, Philadelphia

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Thank you for the fantastic rating, Yahaira!It's outstanding you had such a wonderful experience at DoubleTree by Hilton Boston North Shore. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 - 별로예요

Eva

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
The place looked pretty well and love the fact of having the water park in place. Yet the lack of cleanliness was present. And my room’s shower drainer was broken, there was no shower gel, I had to call front desk for it and mentioned the sir about it but no one came to check and it was nasty to take a shower and bath my toddlers on a backed up water sitting there. Also.. no phones, yet you have to use your cell phone to call for anything you may need. Room looked like it was quickly “clean” and got us in. Really wish the place was better on that.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Eva, it's disappointing to hear about the lapses in cleanliness and room maintenance you experienced during your stay. Your comfort is of utmost importance to us and we understand that plumbing issues and the lack of in-room amenities hindered that. We do apologize for the inconvenience you faced due to not having a room phone and are working on implementing obstacles for this. We value your feedback and have taken note of the concerns mentioned. Our team is dedicated to resolving these issues to enhance comfort for future guests. We hope that despite these setbacks, you will consider giving us another chance to improve your perception of our hotel.

10/10 - 훌륭해요

Katherine T 님, Flushing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Katherine T,We are thrilled to hear your stay at DoubleTree by Hilton Boston North Shore was a favorable one. We thank you for your excellent rating and for choosing our establishment for your stay in Boston. We hope you'll visit again soon. Safe travels!

6/10 - 괜찮아요

Christine

가족 여행
Waterpark is overpriced.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Christine, it's regrettable to hear your observations regarding the pricing of the waterpark. While we aim to provide experiences that reflect the value, we appreciate your feedback as it guides us towards the betterment of our services. We hope to have the opportunity to welcome you back for a more satisfying experience.

10/10 - 훌륭해요

Evangelista

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encantó la amabilidad de la joven que me atendió, excelente servicio al cliente. Johanne
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Evangelista, ¡estamos encantados de saber que tuvo una experiencia maravillosa en DoubleTree by Hilton Boston North Shore! Es un placer saber que la amabilidad de los miembros de nuestro equipo y el excelente servicio al cliente le causaron una impresión positiva. Realmente apreciamos su reconocimiento y esperamos su próxima visita.

6/10 - 괜찮아요

Michelle

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Thank you for taking the time to share your feedback, Michelle.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

4/10 - 별로예요

Jonathan

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Checked in for 4 room was not clean yet and had to wait around another 25 mins to get in, inconvenient but it happens. Door in one room did not close properly had to be forced close other wise didn't latch which is dangerous, anyone could walk in. Another room the door had swelled so you had to more force then you should to open it (yes the opposite spectrum annoying right) booked the two rooms to be exactly the same and dissapoint to not have that. Was dissapointed to have requested the rooms connected or to be somewhat close to one another to not have them anywhere close, but wasn't a huge deal. The website is missleading it advertises the water park but no where does it state it is not included and to get it in luded you have to go to another site and specifically look up the waterpark to do so. We're from out of state so there was no way of knowing this information before hand and is very misleading. Had breakfast at the buffet, which was on the expensive side, all fine but i expect a decent cup of coffee, at the very least better then gas station coffee. I have had bad coffee that had an after taste like I just smoked a pack of cigarettes and THAT was still better then this coffee. The food subpar for the price and the sausages inedible, I wont say as bad as my mothers ooming but I've had better food from motels (not a typo) where its included. We really wanted to like this hotel but even though we got the rooms for cheap I'd rather spend it somewhere else.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Jonathan, it's regrettable to hear about your recent experience at our property. We apologize for any inconvenience you may have experienced during your check-in process and understand that the issue with the doors in your rooms was a source of concern. We certainly aim to provide a seamless accommodation experience to all our guests.Misunderstandings about room proximity and amenities are never ideal, and we'll certainly look into ensuring clarity while providing information on our websites.In relation to your comments on our breakfast buffet, we assure you that we strive for high food quality and pricing that reflects this. Our culinary team may certainly find it valuable to have your insights on the coffee and sausages served.Your feedback is important, and we are committed to using it constructively to improve our services. Despite these issues, we trust your next visit, if you choose us, would be more to your liking.

8/10 - 좋아요

George

가족 여행
좋아요: 편의 시설/서비스
It was just ok
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
George, it sounds like your recent stay met your expectations but didn't exceed them. We're always striving to improve, we hope you'll consider staying with us again so we can provide you with a superior experience.

10/10 - 훌륭해요

Bethann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice and we loved the room. The only thing was they didn’t have towels at the pool.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Bethann, thank you for your lovely words about your stay at DoubleTree by Hilton Boston North Shore. We're pleased to know you loved your room. We appreciate your comment about the pool amenities, and we aim to improve upon this. We hope to see you again in the future for an even more seamless experience.

10/10 - 훌륭해요

Rafael 님, Flushing

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Rafael, it's delightful to hear you had a positive stay at DoubleTree by Hilton Boston North Shore. We always strive to offer our guests a pleasant experience. We hope to see you soon on your next visit.

10/10 - 훌륭해요

Rachel

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for the excellent rating, Rachel!Our goal is to go above and beyond to ensure our guests have a memorable experience at DoubleTree by Hilton Boston North Shore! We look forward to hosting you again soon.

6/10 - 괜찮아요

Dimarylee

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Thank you for sharing your feedback, Dimarylee.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 - 별로예요

Riley

별로예요: 직원 및 서비스
Broken components of room and poor customer service
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Riley, we regret to hear about your experience with the room and interactions with our team members. Our goal is to provide comfortable accommodations and exceptional service. Please know we take your feedback seriously and will address these issues. We're also working on improving our customer service. We value your input and hope to have another opportunity to deliver a better experience in the future.