Virginia Quality Inn Reservation #: 37810602 2/8/24-2/11/24
My stay and its conditions were deplorable. I am requesting a full refund. The first room given (room 108) was filthy, had a large roach crawling on the wall, had a dead roach in one of the refrigerator compartments, the phone was dead and did not work. I called the front desk and was told by the clerk he found that hard to believe and I told him I had pictures. The clerk changed my room to room 120 the conditions of that room were also dirty and raggedy, the toilet seat was filthy, I know this because I cleaned it with the wet wipe and it came clean (have before and after photos), the walls were filthy, the ironing board cover was filthy, The chair cushion was filthy and the shower head was not properly connected to the wall. I was told I would be getting a handicapped room as I am a senior service-connected disabled veteran, the room was not handicapped and stepping into the tub to shower pose a potential fall risk. This horrible stay aggravated my anxiety, I didn’t sleep well and after seeing those roaches I was not able to eat the food there that was provided free of charge or sold. Pictures are available upon request.