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헬리든 레이크스 골프 & 스파 호텔 여행 후기

4 out of 5
헬리든 레이크스 골프 & 스파 호텔
Hellidon, Daventry, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 387개 이용 후기 중 108개" "
평점 8 - 좋아요. 387개 이용 후기 중 157개" "
평점 6 - 괜찮아요. 387개 이용 후기 중 59개" "
평점 4 - 별로예요. 387개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 387개 이용 후기 중 29개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Rebecca

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noise room, knocking radiator all night and a very early wake up by the geese so really not a good night sleep. Saved by a very lovely lady in the breakfast room called Vicky who was an absolute ray of sunshine. Big thank you to her for making my morning ☺️
2024년 2월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2024년 3월 31일
Dear Rebecca,Thank you for reviewing your stay with us. We are sorry to hear you had some issues with the radiator throughout the night & received an unexpected wake-up call from the geese visiting the lakes.Vicky will be delighted to read she saved the day by being that ray of sunshine during your breakfast.We hope to welcome you back again soon, Kind regards,The Team at Hellidon

2/10 - 너무 별로예요

Tom

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is extremely tired. Corridor up the the room smelt of damp. Room was freezing cold and had to get someone to come up and fix the radiator. Hotel was full of loud groups. Food was bland and expensive for what it was. Would never stay again.
2024년 2월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2024년 2월 22일
Dear Tom,Thank you for taking the time to review your recent stay with us. We are disappointed to read you had a bad experience due to cold rooms and loud groups.We appreciate the feedback you have given and apologize for the inconvenience this caused you. This will be passed on to the relevant departments to investigate and work on for future guests.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2024년 2월 12일
Dear David,Thank you for rating your recent visit with us!We can't wait to welcome you back for another 5/5 stay!

4/10 - 별로예요

Leslie 님, Nassau

2023년 12월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2024년 1월 12일
Dear Leslie,Thank you for taking the time to review your recent visit.We are disappointed to see we only scored a 2/5 review. Please feel free to get in touch with some detailed feedback so we can work on any improvements needed.

2/10 - 너무 별로예요

Anthony

출장 여행
별로예요: 숙박 시설 상태 및 시설
My fourth use of this hotel Arrived 2210 after dining elsewhere No obvious staff at reception. Had to call for check in Had requested a standard double room as previously, allocated a twin room 102 Dilapidated wing of hotel. Loose toilet roll holder in bathroom - sign of a lack of maintenance Bitterly cold. No heating. Heater did not work minus 4 Celsius outside. Woken at 0610 by singing and slamming of door by noisy guest in corridor. Yet to experience the bathroom and the breakfast, check out etc Not likely to use again for winter.
2023년 11월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 12월 4일
Dear Anthony,Thank you for taking the time to review your recent visit with us.Our apologies for the lack of maintenance you experienced throughout your time with us - we will pass this on to the maintenance team to look into.We hope to welcome you back again shortly to experience more of the property.

4/10 - 별로예요

Amarjit

출장 여행
좋아요: 직원 및 서비스
I stayed here for three nights as I was attending a property course and I was really disappointed in my bedroom facilities. The hotel itself is really nice and the outside scenery and views are spectacular. The staff around the restaurant are friendly and helpful including Ben, Julian, a young girl whose name I forget and another lady who looked after breakfasts - they are all helpful, friendly and approachable. Lucy at reception is also very friendly and easy to talk to. The issues I encountered were a few fold with the main one being that my room was freezing, no matter what I did - it was so cold. I remember falling asleep on night one and I made a point of answering the "how was your check in" email from Expedia and I mentioned the issues. No response was received by me so I went to the reception in good faith and I let the receptionist know that my room was freezing to which she confirmed that she would let maintenance know. In addition, my room had not been made up after night one even though I specifically left the door notice on. I then went back to my room to sleep on night two and evidently realised that my room hadn't been made which was quite frustrating. The food is also overpriced and the portions are tiny, although delicious. Value for money is not a thing at this hotel, I feel and customer satisfaction isn't high on the priority list.
2023년 11월에 3박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 11월 9일
Dear Amarijit,We are disappointed to read you experienced some issues throughout your stay with us, and that you didn't get notified of our instant response via this network when you reported this.We are pleased to read you found Ben, Julian, Lucy and another team member to be helpful and pass this on to them.

6/10 - 괜찮아요

Ellie

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointing
The hotel rooms are great clean and comfortable lots of space. Restaurante took over 40 minutes to order food it came with hot coleslaw dessert we request custard it came with cream. If you want a cooked breakfast you'll have to be up early ran out at 8.30am No croissants pastries. Tables left uncleared. We were attend a 3 day Taekwondo event which was booked over 12months ago the hotel wasn't prepared for such a large event. Challenge Manager but our complaint seemed to fall on deaf ears. Staff seemed inexperienced. Didn't even know what their managers name.
2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 11월 9일
Dear Ellie,Thank you for taking the time to review your recent visit with us.We are disappointed to read you had issues with the restaurant throughout your stay with us. Our apologies for the disappointing experience and will pass your feedback to the team to rectify.We hope to welcome you back in the future.

10/10 - 훌륭해요

Ollie

2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 11월 1일
Dear Ollie,Thank you for taking the tie to leave us a 10/10 review.We hope to welcome you back soon!

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old & tired
A very tired hotel, our bathroom wasn't cleaned at all and the room could do with updating in every way. the double bed was two singles put together. Then from 7pm to midnight there was an event going on directly under our room that was so loud you couldn't here the tv in the room. The front desk didn't seem to care at all at the many complaints being received. The restaurant was okay but massively over priced.
2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear James,Thank you for your review regarding your recent visit.We are disappointed to read that you encountered a few issues throughout your stay.Our apologies for the uncleaned bathroom and tired room. We will pass this on to the housekeeping and maintenance department to address your points.We will speak with the reception team regarding event bedroom allocations & the lack of empathy.We hope you will return again in the future!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Anonymous,Thank you for taking the time to review your recent visit to Hellidon Lakes Hotel.Please feel free to get in touch with us on how we can improve that 8/10 to 10/10.Hope to welcome you back in the future!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 31일
Dear Andrew,Thank you for this 5/5 review.We can't wait to welcome you back in the future.

6/10 - 괜찮아요

Stephanie

2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Stephanie,Thank you for taking the time to review your recent visit to Hellidon Lakes Hotel.Please feel free to get in touch with us on how we can improve that 6/10 to 10/10.Hope to welcome you back in the future!

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay. A little in the middle of no where. In a beautiful quiet setting nevertheless. Renovation works to the pool are on going so didn't get the chance to check it out. However, I did use the spa and had a pleasant massage.
2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Timothy,Thank you for giving us a 5/5 review.We are pleased to read you enjoyed your stay and managed to book in for a spa treatment.We hope to see you again!

10/10 - 훌륭해요

Mrs T

2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Mrs T,Thank you for taking the time to give us a 10/10 review.We hope to see you back soon!

6/10 - 괜찮아요

Primo

별로예요: 객실의 편안함
disappointed
Check in was delayed as room not ready, I arrived after suggested time. Flies in the room (end of October stay) which seemed surprising. I did seem to be in an annex over the kitchen/ rubbish section of the hotel and when i opened the velux style window the vent from the kitchen offered a wholly refreshing smell of sprouts. Staff seemed to find every question (not that I asked more than 3) difficult to deal with. Ordered food from the bar and which was ok but chips weren't cooked and condiments took quite some time to come out, my meal was almost over. It was not a busy time. Overall, it was an expensive room for the night and quite frankly not worth the money.
2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Primo.Thanks for taking the time to review your recent visit.We are saddened to read you felt that your visit was disappointing.Our apologies for the room's cleanliness and the view/smell of the kitchen below we will pass these comments onto the housekeeping and maintenance team to address.Again our apologies that you had some issues with our staff and food quality, we will of course pass this onto the team to ensure this is rectified.We do hope to see you again in the future

6/10 - 괜찮아요

Simon

2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Simon,Thanks for taking the time to review your recent visit with us. Please let us know what we can improve on to turn your 6/10 to a 10/10.Hope to see you in the future!

6/10 - 괜찮아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast was poor selection for a healthy breakfast minimal… there was rubbish in one of the draws in my room from the previous guess.. could have been so much better
2023년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear James,Thank you for taking the time to review your visit.We are sorry to read you had a poor breakfast experience and that the room cleanliness was not up to standard and apologise that we did not meet your expectations.We shall pass your comments on to the housekeeping department and the breakfast team to have this addressed.We hope you will return in the future!

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Rosenna,Thank you for your recent 5/5 review!We do hope we can welcome you back in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Quality of food was not so great Very unfriendly staff I went to check in 5 minutes before 3pm but they returned me back saying it is not 3 o’clock yet
2023년 9월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Anonymous,,Thank you for taking the time to review your visit to Hellidon Lakes.We are disappointed to read that you found the staff unfriendly and unhelpful at check-in. We shall feed this back to the reception team to be addressed and improved.Hope that you will return in the future!

4/10 - 별로예요

syed syed i

2023년 9월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Syed,Thank you for your recent 4/5 review.We do hope we can welcome you back in the future to get that final 5th point.

6/10 - 괜찮아요

Ellie

2023년 9월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Ellie,Thank you for reviewing your recent visit.If there is anything you feel we could improve on please get in touch.Hopefully, your next visit will get the final 2 points.

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience in fabulous surroundings
2023년 9월에 2박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Stacie,Thank you for a 5/5 review and loved our surroundings.We look forward to welcoming you back in the future!

8/10 - 좋아요

Elizabeth

2023년 9월에 1박 숙박함
답변 제공: Hellidon Lakes Hotel 님, 2023년 10월 25일
Dear ElizabethThank you for your recent 4/5 review.We do hope we can welcome you back in the future to get that final 5th point.

8/10 - 좋아요

Roseanna

2023년 9월에 1박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Rosenna,Thank you for your recent 4/5 review.We do hope we can welcome you back in the future to get that final 5th point.

10/10 - 훌륭해요

Stacie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Hellidon Lakes Team 님, 2023년 10월 25일
Dear Stacie,Thank you for a 5/5 review!We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

ashwin

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Location was nice but the receptionist was not helpful at all, early check in was still charged at fully price for 40 mins early even after I had spoken to the resort twice in the day to have a room ready. No manager to speak to and no choice but to pay or wait till 3pm regardless of a wedding going on. No A/C, wasps come in, would not recommend.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Paul

출장 여행
별로예요: 청결 상태
Avoid
The room was dirty, rubbish left in bins, towels used, dead flies on carpet and window sill, cobwebs around the windows. Food overpriced and very poor service from the staff in restaurant and bar
2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

4/10 - 별로예요

Chris

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Would not choose again based on money spent , have had better service in a budget hotel , was very disappointed with my booking and service received
2023년 8월에 1박 숙박함

4/10 - 별로예요

John

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Bad experience at Hellidon lakes
Very disappointed Never told until checkin that the pool facility weren’t open again same as last year If we know it wasn’t open I wounded have booked Hotel had wedding that took over the hotel There was no were to relax and have a drink without been in the middle of the hotel party No room service No offering of a desert menu at the bar like last year ( it’s seems they offer less but the cost of staying doesn’t reduce) Breakfast was a shamble too they had probably 50 golfers in plus wedding party So wasn’t room at a proper breakfast table Then fire alarm went off due to burnt toast !! Then when everyone came in from the rain there was no food ready so had to wait another 15 mins as all the above hit the food at the same time Oh and the milk was off at the coffee station Not a good start to my family’s holiday
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Mark

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty and tired looking decor but good food.
I’ve been here 4-5 times but won’t be coming back. Everywhere looks very tired and dirty and the corridors had a horrible smell. The toilet floor looked like it had never been cleaned. There was a hole in the ceiling in the bar with a bucket under to catch a leak. Not enough bar staff so big queues. Tables and bar all covered in mess and spilled drinks. On a positive note the food in the restaurant was very nice and the staff are always friendly and professional.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Carole

2023년 6월에 2박 숙박함

4/10 - 별로예요

jodie

출장 여행
별로예요: 청결 상태
Couldn’t get into my room, when I went down to ask why seemed someone had been in they was water and toothpaste in the sink. Waited at the bar for 10 minutes no one around to serve so went to the local pub a couple of mile away
2023년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Good place that can be great with some changes.
1 night stay during Taekwondo grading event. Music was playing until we had to go down and ask to turn it down at midnight. Bed mattrass was not great, but not the worst. Shower temperature regulating knob wasn't working in our room, it was set to hot, slightly above comfortable. Rooms are spacious and very clean, staff is polite, friendly and helpful. Had a short walk - the grounds are meticulously maintained. The whole place - lobby, rooms, food hall, sitting area, carpets, bathrooms- is very clean. Free wifi with good signal.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jordanna

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

MICHELLE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
2023년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Not bad overall
Hotel rooms where of a good size. It could have done with a better clean. The hotel was looking a bit tired in places. Tape holing down carpet was noticable. I would however stay again and the breakfast was good.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Jan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hellidon on Lakes, golf & spar hotel.
Nice large, seemingly very quiet but apparently very busy hotel.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Patrick

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Simon

출장 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Overpriced for poor quality stay
I assume the hotel has been closed down or recently opened up as there was nobody there and a lot of facilities unavailable. Also no idea what food they served as I couldn’t find menus online or any on site so I just got takeaway food and took it back to my room each night instead. The gym was very good though had great variety of equipment
2023년 2월에 3박 숙박함
답변 제공: Hellidon Lakes Hotel 님, 2023년 3월 19일
Good morning,Many thanks for your feedback,We appreciate the comments, in regards to the facilities and presence of guests, this is due to the time of year of your arrival, which is a very quiet period for hotels across the country. Jan-March normally has lower house counts and therefore guests often find themselves surrounded with little activity. In terms of the facilities, we are unsure on what you were referencing specifically. Our pool is closed due to ongoing refurbishment, however our lounge bar/restaurant, bowling alley and gym are available.Kind regards,

4/10 - 별로예요

Richard

2023년 1월에 1박 숙박함

8/10 - 좋아요

Gregg

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for a work function. Room was spotless, beds comfy, nice bathroom. Breakfast was good and plentiful. Only grumble - The lights on the mirror didn’t work.
답변 제공: Hellidon Lakes Hotel 님, 2022년 12월 25일
Good morning,Merry Christmas! Many thanks for your wonderful feedback in regards to your stay with us at Hellidon Lakes.We appreciate the positive notes and apologise for the slight mishap regarding the mirror lights. A member of staff would have been more than happy to check these for you.We look forward to seeing you again,Kind regards,Helllidon Lakes Hotel

4/10 - 별로예요

Michael 님, Newcastle

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Brian

2022년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Hotel 님, 2022년 11월 26일
Good afternoon,Many thanks for your positive feedback regarding your stay with us at Hellidon Lakes Hotel.We hope to see you again soon.Kind regards,Hellidon Lakes

10/10 - 훌륭해요

sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Hotel 님, 2022년 11월 26일
Good afternoon,Many thanks for your positive feedback regarding your stay with us at Hellidon Lakes Hotel.We hope to see you again soon.Kind regards,Hellidon Lakes

4/10 - 별로예요

Stewart

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함
답변 제공: Hellidon Lakes Hotel 님, 2022년 11월 26일
Good afternoon,Many thanks for your feedback regarding your stay with us at Hellidon Lakes Hotel.Due to the score, we assume your experience was not satisfactory and we apologize for the inconvenience, however with no information in regards to your stay, we are unable to pass on any feedback to our departments,We hope to see you again soon.Kind regards,Hellidon Lakes

2/10 - 너무 별로예요

Stewart

2022년 10월에 1박 숙박함
답변 제공: Hellidon Lakes Hotel 님, 2022년 11월 26일
Good afternoon,Many thanks for your feedback regarding your stay with us at Hellidon Lakes Hotel.Due to the score, we assume your experience was not satisfactory and we apologize for the inconvenience, however with no information in regards to your stay, we are unable to pass on any feedback to our departments,We hope to see you again soon.Kind regards,Hellidon Lakes