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홀리데이 인 익스프레스 & 스위트 데이턴-후버 하이츠, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 320개 이용 후기 중 128개" "
평점 8 - 좋아요. 320개 이용 후기 중 97개" "
평점 6 - 괜찮아요. 320개 이용 후기 중 55개" "
평점 4 - 별로예요. 320개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 320개 이용 후기 중 17개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

John

연인과의 여행
No at front desk Only one staff on duty
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
John,Please accept my sincerest and heartfelt apologies regarding your experience. We find this just unacceptable as you and will be speaking and working with the staff to resolve this issue. Thank you for bringing this to our attention so that we may investigate it further.

10/10 - 훌륭해요

Clark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was fantastic, very friendly and smiling.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Clark,Thank you so much for your very kind words and your rating. We are glad that you enjoyed your stay with us and that the Front Desk Staff left that kind of impression on you.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very enjoyable stay.
2024년 3월에 1박 숙박함
답변 제공: Hotel Staff 님, 2024년 3월 4일
Kimberly,Thank you for your review, we greatly appreciate it.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Christine,We cannot thank you enough for taking the time to leave your review, it is greatly appreciated. We look forward to seeing you again if/when your travels bring you back to the area.Respectfully,The Entire Staff of the Holiday Inn Express Huber Hgts

10/10 - 훌륭해요

Clayton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Clayton,Thank you for taking the time to leave your review, it is greatly appreciated. We look forward to seeing you again if/when your travels bring you back to the area.Respectfully,The Entire Staff of the Holiday Inn Express Huber Hgts

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a good experience. At check-in, the person at front desk asked if we needed to use the pull-put sofa, which we did. So she gave us fresh sheets, a duvet, and one pillow to put on it. When we got to the room, the pull out was already made up, but clearly had been used previously. There appeared to be only one person on duty, so rather than request to have it changed, we just did it ourselves so we could go to bed without waiting. There were a few spots in the tub corners that could have been better cleaned, appeared to have some mildew building up. But the beds were comfortable, there were enough towels in the bathroom, the room was quiet, and we could all stay in one room for a decent price, close to our route of travel.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Jennifer,Thank you for not only taking the time to leave your feedback but also being our guest. We greatly appreciate your comments as it is how we learn and grow as well as your understanding when things may have not met your expectations. We will be working with the housekeeping department to be more observant, to remind them to always pull sofa beds and cleaning of the tubs. Thank you again for your feedback we hope if your travels bring you back to the area you will once again consider us your hotel of choice.

10/10 - 훌륭해요

Abigail

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful inside and out! The room was spotless and so comfortable!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Abigail,Thank you for not only being our guest but also leaving your comments. You are greatly appreciated. If your travels bring you back to the area we hope that you will consider once again staying with us.

4/10 - 별로예요

Enic D

별로예요: 숙박 시설 상태 및 시설
Would not stay at a holiday inn again
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Enic,We know that not every stay can be perfect; as much as we want it to be but admittedly, we sometimes slip. We always want our guest to feel as important to us as that guest are in our mind set and we want their stay to be memorable for all the right reason. If we slip, we want our guest to be able to say, "sure this happened but the staff was caring, kind and tried to make the situation right." We are very sorry that we failed to deliver on those promises to you. On behalf of the entire staff, we extend our sincerest and heartfelt apologies to you.

10/10 - 훌륭해요

Jaleelah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk personnel was awesome
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Jaleelah,Thank you for your comments and rating. We greatly appreciate you.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Andrew,Thank you for not only taking the time to leave your star rating but also being our guest. We hope that if your travels bring you back to the area that you will once again think of us.

8/10 - 좋아요

Kevin 님, Leechburg

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Thank you, Kevin, for your 4 out of 5 star rating. We hope that you will visit us again when your travels bring you back this way.

6/10 - 괜찮아요

Hollie

가족 여행
별로예요: 청결 상태
When we arrived the front desk said your room isn't ready. She called someone then promptly gave me the key and said it was ready. It wasn't that clean. The pillow cases had mascara on them and the floors hadn't been vacuumed. When we looked in the shower, there was a used was cloth hanging on the shower head.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Hollie,Thank you for not only bringing your issues to us but also being our guest. We will be working with the housekeeping staff so other guest do not have the same issues. Please accept our humble and heartfelt apologies.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for two nights to visit the AF museum and a music event at the Rose Center. The staff was great and the facility was good, but probably due for some touch-up renovating. I didn't care for the liquid bath soap. I was unable to access the wifi with my laptop. I went to the desk multiple times with 3 different desk employees, could access standing at the desk, but as soon I went into my room (110), I lost access. I would not stay here again due to the wifi alone.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
John,Thank you for not only bringing your issues to our attention but also being our guest. Please accept our sincerest apologies regarding your issue with the Wi-Fi. We will be working with our Wi-Fi provider to see about the reason why you had issues connecting to our Wi-Fi in your room. Again thank you for bringing this issue to our attention so that we may address it.

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Slow service
Took forever to check in and there was only 1 person in front of me.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Timothy,Thank you for taking the time not only to tell us about your experience but also being our guest. We apologize for the time that it took you to get checked-in. We understand the inconvenience and frustration you must have experienced. We will be working with our Front Desk Staff and Management to work on possible ways to streamline the check-in and to make sure that we are scheduled properly. Your evaluation is greatly appreciated, and we will do better.

4/10 - 별로예요

Suzanne

아이를 동반한 가족 여행
좋아요: 청결 상태
The property was ok. The staff were fine. The discouraging thing was we were charged an additional $25 fee with no explanation. We noticed this charge pop up on our credit card after we had left the hotel that morning. I have called corporate to get an explanation for the up charge and not return call has happened with an explanation.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 11일
Suzanne,Thank you for taking the time to leave your feedback. We express our sincerest and humble apologizes for the misunderstanding. The 25.00 was simply authorization used for an incidental hold and was reversed upon check-out. It does show as a pending charge and depending on your bank it takes a few days for it to disappear from your account. You should see the authorization drop off usually 3 to 14 days depending on your bank but we assure you that there were no additional charges to your card. I also have to admit I was under the impression that someone from the Front Desk associates tried to reach out, but something must have happened during the call, again our sincerest apologies. I understand that it's a little late but I do hope that this explanation helps.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 11일
Thank you, Kimberly, for your 5 out 5. We greatly appreciate it.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly receprion, room was clean and neat! My preferred place to stay in Huber Heights, Ohio!
2023년 7월에 4박 숙박함
답변 제공: General Manager 님, 2023년 8월 11일
Thank you, James, we look forward to having you visit again.

8/10 - 좋아요

Outdoor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property, good service
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 7일
Thank you for not only taking the time to leave your review but also being our guest.Continuous happy and safe travels.Respectfully,

10/10 - 훌륭해요

Tinsley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Late arrival
Arrived after 11, no one was at the desk. There was a sign that they stepped away but they came back within a couple minutes. I checked in, went to my room but the key didn’t work. So I had to go back to the l front desk and wait more than a couple minutes for the employee to come back. I understand minimal staffing but I was tired and wish my key would have worked the first time and that I didn’t have to wait a second time at the the front desk. Bed is okay but not the most comfortable. Hotel is clean.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 5일
Thank you for your feedback as well as being our guest. Your comments are very valuable to us. We apologize for your keys not working the 1st time and will be working with the Front Desk Night Staff about this issue.Respectfully

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 28일
Thank you for your Excellent Rating as well as be our guest.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 19일
Thank you for your 10 out of 10 rating. We appreciate you for not only leaving your review but also being our guest.Safe Travels.

10/10 - 훌륭해요

Jennifer

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 28일
Thank you for your Excellent Rating as well as be our guest.

10/10 - 훌륭해요

John

2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 28일
Thank you for your Excellent Rating as well as be our guest.

6/10 - 괜찮아요

JASON

가족 여행
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 13일
Thank you for taking the time to leave your feedback. We apologize that we did not meet your expectations. We will be working on ways that we can improve the quality of your stay.

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I am so grateful to the excellent staff for getting my room prepared with a crib and bath mat for my child. They went above and beyond to make sure we had what we needed. Thank you, Brian, Rick, and Tammy!
2023년 5월에 3박 숙박함
답변 제공: General Manager 님, 2023년 5월 17일
Christina,Thank you for being our guest. We were glad to assist you in your needs. We look forward to seeing you again next visit.Respectfully,

10/10 - 훌륭해요

Stephanie

2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 13일
Thank you for response and being our guest.

8/10 - 좋아요

MATT

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2023년 5월 17일
Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

8/10 - 좋아요

marilyn

2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 17일
Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

8/10 - 좋아요

Angela

좋아요: 청결 상태
답변 제공: General Manager 님, 2023년 5월 17일
Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 17일
Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 17일
Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

6/10 - 괜찮아요

Alexandrea

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Kristen

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
People were nice. Bre
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태
Cleanliness and proximity to dinng
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome stay!!!
2023년 2월에 1박 숙박함

8/10 - 좋아요

MATT

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Leona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I got there and they said Expedia has a problem paying them so if i still need a room I would have to pay again and call Expedia about it by the time I got there at 2 am I had been driving all night and day and just wanted some sleep so I payed then got the room tv didn’t work water damage evident on ceiling in bathroom I was highly disappointed
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

8/10 - 좋아요

Cheryl A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine
2022년 10월에 1박 숙박함

8/10 - 좋아요

Shelia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Our room and the entire hotel was very clean and comfortable. There were a couple of maintenance issues that we told the front desk about.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Janelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Anthony

2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Kimberly 님, Indianapolis

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Less than 30 minutes after checking in, 3 people walked in my room using a card key. They assigned my room to other people! This happened to several other people. I did not feel safe staying there and will never use this chain again.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
UD visit
Hotel was clean and in good shape. Lobby area was nice. Check in was very quick. Would definitely stay again.
2022년 9월에 2박 숙박함

4/10 - 별로예요

Jaclyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
After checking in, we walked into our room and there were other people in the room.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Jody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptionally clean with friendly staff.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Megan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the rooms.
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 12일
Thank you Megan, we greatly appreciate you. Should your travels bring you back to the area please keep us in mind.Respectfully,