로비

페어필드 인 앤 스위트 바이 메리어트 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 953개 이용 후기 중 524개" "
평점 8 - 좋아요. 953개 이용 후기 중 258개" "
평점 6 - 괜찮아요. 953개 이용 후기 중 106개" "
평점 4 - 별로예요. 953개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 953개 이용 후기 중 26개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Debbie or Raney

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
I was very disappointed after seeing this as an "excellent" rating on Expedia. It was not well kept and was not very clean. Shower door was broken and leaked water all over the unclean floor.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Frank

Clean
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was friendly and efficient. Check in was painless. Great breakfast lots of choices. Rooms were very clean. Would stay there again.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

8/10 - 좋아요

Kelly

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

douglas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk clerks were professional and very welcoming. Check in was a very easy process especially after a 15 hour drive. The room was spotless! Parking lot is well lit and over all felt safe walking anywhere around the premises. Will definitely come back!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rebekah

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for the money.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Bryan

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you for your 4-star rating at Fairfield in Palm Coast, Bryan! We appreciate your feedback and hope to welcome you back for an even better stay next time.

6/10 - 괜찮아요

Andres

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Mala limpieza
Deberían mejorar MUCHO la limpieza de la habitación
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Lamentamos mucho escuchar que la limpieza de la habitación no estuvo a la altura de sus expectativas. Sus comentarios son importantes para nosotros, y tomaremos medidas para mejorar este aspecto. Apreciamos su retroalimentación y esperamos tener la oportunidad de brindarle una experiencia más positiva en el futuro. Gracias por compartir sus preocupaciones.

10/10 - 훌륭해요

Brenda

2024년 1월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 6일
"Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that our staff left a positive impression on you. Our team takes great pride in providing exceptional service to our guests.

10/10 - 훌륭해요

william 님, traverse city

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 6일
"Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that our staff left a positive impression on you. Our team takes great pride in providing exceptional service to our guests.

4/10 - 별로예요

Margaret

가족 여행
별로예요: 청결 상태
Very Dirty
When we arrived late at night and got to our room, the toilet bowl was dirty and there was so much dust on all the furniture. We did have the service manager come up and look at it so she would know what we were talking about. I understand a lot of places are short staffed, but there’s no reason for that much dust when you’re paying this kind of money per night for a hotel room. I would never go back to this particular hotel I would never refer anybody here because it’s very dirty.
2024년 1월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
We sincerely apologize for the cleanliness issues you faced during your stay. We appreciate your feedback, and rest assured, we are addressing this with our housekeeping team to prevent future occurrences. Your concerns have been shared with our staff for additional training.We would like to make things right for you. Please provide your contact details, and we will reach out to discuss how we can address your concerns and regain your trust.Thank you for bringing this to our attention.Best regards,Fairfield Inn & Suites Palm Coast

6/10 - 괜찮아요

Adam 님, Long Branch

2023년 12월에 2박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you for your rating, Adam. Your feedback is valuable to us. If you have any specific suggestions for improvement, please feel free to share. We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 - 훌륭해요

Marina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
A big thank you for your generous 5-star review! We're thrilled to learn that your stay at Fairfield Inn & Suites was nothing short of exceptional. Your detailed feedback about our amenities and service is greatly appreciated. Our team at Fairfield Inn & Suites takes pride in ensuring every guest has a remarkable experience, and we're grateful for the opportunity to have hosted you. We look forward to your next visit!

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay! Great location!! I was booked a room with hotels.com but didn’t have a room when I got to the location. Thankfully the young man at front desk felt sorry for me and gave me what they had.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Thank you for sharing your feedback, and we're delighted to hear that you had a great stay with us.We apologize for any inconvenience caused by the booking issue, and we appreciate the flexibility and understanding of our front desk staff in resolving the situation for you. It's wonderful to know that our team could provide a solution to ensure you had a comfortable stay.We hope to welcome you back for another great experience in the future.Best regards,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Adequate with disappointments
This appears to be a older property that could use more attention. My first disappointment was a cramped shower without a tub and overall signs of age/wear in the bathroom and with room light fixtures (cracked and dust-laden lamp shade; one lamp nonfunctional.) I also found the mattress overly soft. Limited breakfast hours for a holiday weekend and the inability to accept Apple Pay contributed to lowering the value of this experience. I made this reservation only to coordinate with other family; If I ever need another hotel stay in this area I’ll make another choice.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Thank you for sharing your experience with us, and we genuinely apologize for the aspects of your stay that did not meet your expectations.We appreciate your detailed feedback regarding the condition of the property, the bathroom, room fixtures, and the mattress. Please be assured that we take these comments seriously, and we will address them with our team to enhance our guests' experience.We also regret any inconvenience caused by limited breakfast hours and the inability to accept Apple Pay. Your feedback is valuable, and we will explore ways to improve these aspects.We understand that you may consider other options for future stays, and we appreciate your honesty. If there's anything specific you'd like to discuss or if there's a way we can make amends, please feel free to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to provide a more positive experience in the future.Best regards,

4/10 - 별로예요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sheets were too small for the beds (however beds and pillows were extremely comfortable/5stars) Toilet would not flush correctly. Front desk was friendly and attentive 5stars. Tvs were small. Housekeeping was outstanding 5 stars. Breakfast was lacking flavor, however a good variety for free* Nice gym,laundry, Large pool and hot tub👍👍
2023년 12월에 2박 숙박함
답변 제공: Guest Service Manager 님, 2024년 2월 6일
It's great to hear that you found our housekeeping outstanding and enjoyed the amenities like the gym, laundry, large pool, and hot tub. We appreciate your positive comments about these aspects of your stay.Regarding the TVs and breakfast, we value your input, and we'll certainly take your feedback into consideration as we strive to enhance these aspects of our offerings.

2/10 - 너무 별로예요

Katie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No running water for the shower. Hotel hasn’t contacted me about a refund. I paid for a room with running water and amenities. I wasn’t offered a discount or refund and manager won’t contact me. Called and emailed numerous times.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
We sincerely apologize for the inconvenience you experienced during your stay, specifically the lack of running water for the shower. This is unacceptable, and we understand the frustration it must have caused.We are investigating the matter internally to ensure it doesn't happen in the future. Regarding your refund, we apologize for the delay in our response. Rest assured, we are committed to resolving this issue promptly, and a manager will be in touch with you as soon as possible.We appreciate your patience and understanding during this process. If there's anything more you'd like to share or if there's a way we can expedite the resolution, please feel free to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to make amends.Best regards,

10/10 - 훌륭해요

Rey

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Service Manger 님, 2024년 2월 6일
"Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that our staff left a positive impression on you. Our team takes great pride in providing exceptional service to our guests.

10/10 - 훌륭해요

Alexandre 님, Palm Coast

가족 여행
좋아요: 직원 및 서비스
Noisy Dirty
2023년 12월에 2박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you for your 5-star rating, Alexandre. We appreciate your feedback. We're sorry to hear that you experienced noise and cleanliness issues during your stay. Your comments will be shared with our team to ensure we address these concerns and improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you for choosing Fairfield.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you for your 8 out of 10 rating at Fairfield Palm Coast, FL! We appreciate your feedback and hope to make your next stay even better. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel, clean, comfy beds and spacious rooms
2023년 12월에 1박 숙박함
답변 제공: Guest Service Manger 님, 2024년 2월 6일
"Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that our staff left a positive impression on you. Our team takes great pride in providing exceptional service to our guests.

10/10 - 훌륭해요

Tatiana

2023년 12월에 1박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you, Tatiana, for your 5-star rating at Fairfield Palm Coast, FL on Expedia! We're thrilled to hear about your positive experience. Your feedback means a lot to us, and we can't wait to welcome you back for another exceptional stay in Palm Coast!

10/10 - 훌륭해요

Edgardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easy to get to and the service as we came in was great. Definitely recommend this hotel to any one
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Edith

2023년 12월에 1박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you, Edith, for your 5-star rating at Fairfield Palm Coast, FL! We're delighted to hear about your positive experience. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay soon!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
Mediocre service
Assigned dirty room upon arrival. On assigned room service date did not clean room, only replaced towels. Front desk staff not attentive nor cordial. Night staff more interested their nails and phone.
2023년 11월에 5박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you for sharing your experience at Fairfield Palm Coast, FL. We apologize for the inconvenience and service shortcomings you encountered during your stay. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

4/10 - 별로예요

Richard

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Property was fine the trouble was the heat did not work
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

constance

2023년 11월에 1박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you, Edgardo, for your 5-star rating on Expedia! We're delighted to hear that you found Fairfield Palm Coast, FL easy to access and that you received great service upon arrival. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay in Palm Coast!

10/10 - 훌륭해요

Noreen

2023년 11월에 1박 숙박함
답변 제공: Guest Service Manger 님, 2024년 3월 12일
Thank you, Noreen, for your 5-star rating at Fairfield Palm Coast, FL on Expedia! We're thrilled to hear about your positive experience. Your feedback means a lot to us, and we can't wait to welcome you back for another exceptional stay in Palm Coast!

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Carole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our Stay was great! Very friendly and accommodating to me and my family! Breakfast was ok maybe a few more options
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Kerry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Dana

좋아요: 청결 상태, 직원 및 서비스
Like most hotels that are this age, it looks worn, used and beyond ready for an update. The room i stayed in was clean enough but there was some debris in the shower that looked a little suspect. I always bring some kind of clener with me when i travel for occasions such as this though. Also, the refrigerator in my room didn't work. I only found this out when i went to remove the food i had placed in the fridge had spoiled. It wasn't all bad though. The staff were friendly, the bed was super comfy and the hotel was close to all the places i wanted to go.
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

theresa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Dalrie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was musty and stuffy. Sheer panels allowed too much night light in the room.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Pierre

출장 여행, 가족 여행
좋아요: 청결 상태
We stayed here one night because it was close to our destination. When we arrived there was no one at the front desk. He was taking a break outside. When we arrived at our room the door was open and all the dirty linen was on the floor. He gave us a dirty room. I had to return to the front desk to alert them and get another room. Again no one was at the front desk. I had to wait. The second room we got the shower door would not stay shut. We reported all this to both the night staff and the morning staff. The both said the manager would call me but no one ever called.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Ruben H Rozados

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the lightness in the lobby. The decoration. Everything neat and nice. Attendants very nice and polite. Will come back.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Dorothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was fantastic other than the smell in th
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Brenda

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

4/10 - 별로예요

Yadira

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too much to mention, so in other words it’s overpriced for what you get.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Robert

2023년 8월에 3박 숙박함

4/10 - 별로예요

Andy

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overnight stay
Noisy air con in room. Plastic cutlery and plates in dining area. No bar Expensive for the quality of hotel.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

george

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wi-Fi
The biggest problem was that they do not offer Wi-Fi in the lobby! Not even on their small Business center. I have not seen this on any other hotel
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

Diane

2023년 8월에 1박 숙박함