외관

해먹 비치 골프 리조트 & 스파 여행 후기

4 out of 5
해먹 비치 골프 리조트 & 스파
200 Ocean Crest Drive, Palm Coast, FL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 545개" "
평점 8 - 좋아요. 1000개 이용 후기 중 202개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 119개" "
평점 4 - 별로예요. 1000개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 46개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Shawn

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing but a great experience all the way around!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Shawn, it's fantastic to hear that your stay at Hammock Beach Golf Resort & Spa provided such a pleasant experience! We're thrilled that you thoroughly enjoyed your visit. We thank you for your kind words and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Ronald 님, Alachua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room. Nice view. Clean. We had a kitchenette but the Coffee maker was mising. One was requested and never showed up.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Ronald, we appreciate your kind words about Hammock Beach Golf Resort & Spa, especially about the room, view, and cleanliness. However, it's disappointing to hear about the coffee maker concern as timely resolution is typically a part of our service. We'll ensure to pay attention to any future requests to guarantee a smoother experience. Thank you for sharing your experience, we're looking forward to hosting you again.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hammock Beach remains the best bang for the buck in the area. The place is in a class by itself and worth every dime. Treat yourself.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
James, thank you for your glowing feedback about Hammock Beach Golf Resort & Spa. We're thrilled to hear you found value in your stay and genuinely appreciate your encouragement to others. Joining us should indeed be a treat! We look forward to your return visit.

8/10 - 좋아요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing else to say
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Dawn, it sounds like your stay at Hammock Beach Golf Resort & Spa left you without words. We hope that means you thoroughly enjoyed your time with us and look forward to welcoming you back soon.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Laura, we are thrilled you had an excellent experience at Hammock Beach Golf Resort & Spa! We sincerely appreciate your rating and we can't wait to welcome you back in the future for another wonderful stay. Safe travels till then!

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second time staying at this property and we would definitely come again. The grounds are beautiful…according to my husband the golf course is great. The service is excellent as was the food at the Atlantic Grill. Plenty of seating around the pool!
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Kevin, it's wonderful to know that you enjoyed your return visit to Hammock Beach Golf Resort & Spa. From our lush landscapes to the enjoyable golfing experience, we strive to make every stay special. We're pleased that you appreciated our service and savored your meals at the Atlantic Grill. Your comments about ample pool seating are also much appreciated. We cherish your loyalty and look forward to welcoming you back for another fantastic visit.

6/10 - 괜찮아요

brooke

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Brooke, thank you for staying with us. We see your stay was not entirely satisfactory, and your feedback is vital as we continuously strive to improve our service and guest experience. We hope we have another opportunity to better serve you in the future.

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I went to the pool with my daughter wearing oxygen and there were no beach chairs available. We didn’t know and weren’t told until we were in. We weren’t told you had to reserve. Going to the small pool by the lodge was great and empty
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Joan, it's wonderful to learn that you and your daughter enjoyed the intimate setting of the pool by the lodge at Hammock Beach Golf Resort & Spa. We regret the misunderstanding around the beach chair reservations at the main pool area. We'll remind our team members to effectively communicate such procedures to make every guest's experience enjoyable. Thank you for your valuable feedback. We look forward to your next visit.

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Terrible service
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Linda, we regret hearing about your less than satisfactory experience. Our team is typically recognized for their high level of service, so it's unfortunate to hear this wasn't the case during your stay. We appreciate your feedback and will utilize it in our ongoing training.

6/10 - 괜찮아요

Nastassja

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The resort is beautiful, but not very handicap accessible. The lobby staff is not very helpful and somewhat rude. In addition, make sure to check your bill throughly at checkout. I was charged for things I did not purchase.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
It's unfortunate that your stay at Hammock Beach Golf Resort & Spa didn't meet all your expectations. We're keen to take heed of the constructive remarks regarding the accessibility, and ensure steps are taken to enhance our guests' comfort and convenience. Our primary aim is always to cater to the needs and satisfaction of each guest. We appreciate your feedback and hope it won't deter you from visiting us again.

8/10 - 좋아요

Dr. Jeffrey 님, saint marys

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
directions on parking in garage were terrible. There was work going on in part of parking garage and no signs really showing where you could park. I parked in the back lot near golf course not knowing if I would be towed away there or not. Could have better directions on getting to P1 level and to pool area from there. Fantastic pool complex area... grand kids loved it and the ADULTS TOO!!!!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Dr. Jeffrey, we appreciate your honest feedback. We're sorry to hear about the difficulties you faced with navigating our parking garage. Your comments will help us improve and enhance the way we guide our guests about parking. On the brighter side, it's delightful that you and your family enjoyed spending time at our pool complex. At Hammock Beach Golf Resort & Spa, we aim to provide fun experiences for guests of all age groups. We hope to serve you again in the future.

8/10 - 좋아요

Kristin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The property looks beautiful on the outside, and the majority of the inside areas are beautiful as well, however, it is almost due for a complete update and it shows. The lobby is nice, as are the restaurants, but even the rooms that have been recently redecorated are a tad dated (early 2000s styles with a lot of scuff marks) though still nice… I wasn’t disappointed! The bathrooms in particular are spacious and lovely. The exterior areas (hallways to rooms, which are external, elevators, and walkways to the pool/beach are in need of a power wash and paint). The pool area is nice and great for kids, though the workers were hit or miss with friendliness and they could use a few more chairs. They charge for beach chairs (pool chairs are free) which I think is uncalled for as the rooms are already expensive. The food is expensive, but most of it is decent. The cafe’s oven wasn’t working while we were there some of the days which was a bummer as the only other breakfast option is Atlantic Grille… which I did enjoy, but it is pricey and the menu/service could use an update for lunch and dinner. Overall, the resort is pretty, the rooms are solid, and the beach and pools are lovely. If you’re looking for a one stop shop resort for a beach vaca, this is a good option, especially if you have kids. There were a lot of kid activities through the week!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Kristin, thank you for sharing your appreciation for Hammock Beach Golf Resort & Spa's grounds and interior décor. We're pleased to hear that our rooms, specifically the expansive bathrooms, met your expectations. Your feedback regarding certain maintenance needs and team members' attentiveness has been noted. We're striving constantly to provide excellent services, and we appreciate your insight. Your observations related to beach chair charges and dining options also have been noted for future consideration. We're glad that you found the resort to be an overall good match for your needs, especially your enjoyment of our beach, pools, and various activities for children. We look forward to welcoming you back, for more pleasant experiences with us.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Patricia, it's fantastic to see you had a 5-star experience at Hammock Beach Golf Resort & Spa. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future. Thank you for choosing us!

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort beautiful clean. Staff was very friendly & helpful. The grounds were pristine. My family really enjoyed the visit . Highly recommended 😎👍
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Peter, it's wonderful to hear about your enjoyable visit at Hammock Beach Golf Resort & Spa. Our dedicated team members are thrilled to have been able to assist you during your stay. We're pleased to learn of your appreciation of the cleanliness, beauty, and care we put into our resort. Thank you for your strong recommendation and we look forward to welcoming you and your family back for another great experience.

4/10 - 별로예요

Jeanne

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Jeanne, your rating indicates your recent stay didn't meet your expectations, and that's disheartening news. That's not the experience we aim for and your feedback, though limited, is appreciated. Should you choose to visit us once more, we sincerely hope to offer you the enjoyable stay you deserved on your previous visit.

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time staying at hammock and absolutely loved it! The staff is incredible, amenities amazing, food was out of the world and the property was beautiful. Anytime I go to palm coast this is the place I will be staying
답변 제공: Customer Service 님, 2024년 3월 14일
Nicole, we're thrilled to hear that your second stay at Hammock Beach Golf Resort & Spa was a delightful experience! We're glad our team members, amenities, cuisine, and stunning grounds left a positive impression on you. Thank you for making us your preferred choice in Palm Coast. We eagerly await your return.

8/10 - 좋아요

Aron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Aron, it's great to see you enjoyed your stay at Hammock Beach Golf Resort & Spa. We hope you'll visit us again soon for another wonderful experience.

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hammock is a beautiful property right on the ocean. Lots of dofferent options for food and drinks. Wish it was a few dollars cheaper, so i could visit more often
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Paul, it's delightful to hear that you appreciate the beautiful surroundings of Hammock Beach Golf Resort & Spa right beside the ocean. We're pleased you enjoyed our assortment of dining and beverage choices as well. We continually aim to provide excellent value for our customers, hoping to have you back more frequently in the future.

4/10 - 별로예요

Garrett

연인과의 여행
별로예요: 직원 및 서비스
Upon arrival I was charged with a $522 dollar security deposit that I was told I would be reimbursed with by 4 o’clock the day I checked out. It is well beyond that and I still have not seen that money come back into my account. The resort was nice, everything was super expensive but if you have extra money to spend then it would be a good place to go!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Garrett, we appreciate your feedback. We understand your concern about the security deposit delay and assure you that these matters are typically resolved by the bank. Our team strives to provide accurate information about this at check-in. We're pleased to hear you appreciated the resort, though we understand pricing might not accommodate all preferences. Regardless, we assure you that our rates reflect the quality and value we endeavor to provide all guests. Thank you for visiting, we hope to have the opportunity to serve you again in the future.

8/10 - 좋아요

Jenn

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location - right on the ocean.The oceanfront room was gorgeous. However, the shower wasn't cleaned well and the glass doors leading to the balcony were dirty as well.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Jenn, at Hammock Beach Golf Resort & Spa, we're pleased to hear that you enjoyed our beautiful oceanfront location and found your room to be appealing. We do appreciate your feedback regarding the cleanliness of certain areas. Our team is dedicated to maintaining an immaculate experience, and we will definitely take your comments into account for pointers on where to focus our efforts. Thank you for choosing us and we hope to welcome you back soon for a flawless stay.

10/10 - 훌륭해요

Richard Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hammock Rssort wad a great host and did an excellent job hosting!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Richard, it's wonderful to hear that Hammock Beach Golf Resort & Spa made a positive impression on you. Our aim is to provide an unparalleled experience for our guests, and it certainly seems like we were able to accomplish this for you. We appreciate your kind words. Looking forward to hosting you once again.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant beautiful place
2024년 2월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Anthony, we're thrilled to hear you enjoyed your stay and appreciated the aesthetics of Hammock Beach Golf Resort & Spa. We appreciate your kind words and look forward to welcoming you back soon!

2/10 - 너무 별로예요

Janice

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was NOT impressed with the lodge at all. A rip off for the price. Won’t be back.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Janice, we're genuinely disheartened to learn about your dissatisfaction with your stay. Our team strives to provide extraordinary value and exceptional experiences. We regret to hear that we didn't meet your expectations during your visit. We appreciate your feedback as it provides us with the opportunity for improvement. Your concerns are important to us and will be shared with the respective teams.

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort super friendly staff, we had a great time.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
David, it's delightful to hear you enjoyed your stay at Hammock Beach Golf Resort & Spa. Your comments regarding the positive attitude of our team members are truly appreciated. We're glad to hear you had a wonderful time with us. We look forward to welcoming you back for another outstanding experience.

10/10 - 훌륭해요

Alexa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay here, the amenities were great! The only negative thing is they should specify their room service doesn’t Include bringing any food to the room, just towels and small extras.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Alexa, we're thrilled to hear you loved your stay at Hammock Beach Golf Resort & Spa and appreciated our outstanding amenities. We take note of your feedback about room services and will ensure clarity in the services that we provide for the future. We thank you for your review and look forward to welcoming you back.

8/10 - 좋아요

Eric Steven

단체 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All employees were excellent and deserve double whatever they get paid plus 2 weeks paid vacation, better health benefits, plus shift meals. Menu at Atlantic Grill was great and I really enjoyed the ocean side dining. On the negative side was the walkway leading up to the front entrance of the Lodge as well as the bathrooms in the rooms were not handicap acceptable. How about some hand rails out front and in the bathrooms? I know my family was affected by the lack of hand rails and is always a factor when deciding where to stay.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Eric, it's delightful to hear that our team members delivered excellent service and you appreciated the dining experience at our Atlantic Grill. At Hammock Beach Golf Resort & Spa, we value your input, especially regarding accessibility. It's regrettable to understand the lack of handrails both at our entrance and in our bathrooms affected the comfort of your stay. We appreciate you sharing these points for our continuous improvement. We look forward to creating an even better experience during your next stay.

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well maintained property and very helpful staff.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Alexander, it's fantastic to hear that you enjoyed your time at Hammock Beach Golf Resort & Spa. Your commendation for our beautifully kept resort and highly accommodating team members is much appreciated. We look forward to welcoming you back for another enjoyable experience.

10/10 - 훌륭해요

Louann

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were only there for the weekend so we did not use any amenities, but everything else was great would definitely go back.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Louann, it's absolutely delightful to see that your short stay at Hammock Beach Golf Resort & Spa was enjoyable. We're glad to know that even without using the amenities, you found everything else to your satisfaction. We eagerly look forward to your return, promising to make your next visit just as great, if not better.

10/10 - 훌륭해요

Irina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at the beachfront Lodge in January was delightful. The cozy room had a balcony with a breathtaking ocean view. The resort had an indoor pool and spa, which we truly enjoyed. We also had fun playing mini golf on-site. The Italian restaurant, Delfinos, was incredible. Overall, our experience at the resort was fantastic, leaving us with unforgettable memories.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Irina, it's wonderful to hear that your stay at Hammock Beach Golf Resort & Spa was delightful and left you with unforgettable memories. We're also thrilled you found the room cozy and appreciated the breathtaking ocean view from the balcony. It's also fantastic that you had fun with our various on-site amenities like the indoor pool, spa, mini golf, and enjoyed your dining experience at Delfinos. We aim to make every stay memorable and we're glad we could achieve that for you. We look forward to seeing you again soon.

10/10 - 훌륭해요

Marcone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We always spend New Year's at this resort and we absolutely love it! We have now gone 9 years in a row and we intend to continue! my family loves Hammoch Beach Resort!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Marcone, your loyalty to Hammock Beach Golf Resort & Spa is greatly appreciated. It's wonderful to know you've chosen to celebrate New Year's with us for the past nine years. It's pleasing to hear that your family loves our resort and we eagerly await your return next year. Thank you for sharing your enjoyable experience!

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Catherine, it's wonderful to know you had a positive experience at Hammock Beach Golf Resort & Spa. Our team is thrilled to have made your stay enjoyable. We look forward to welcoming you back for another exceptional stay.

8/10 - 좋아요

Jeremy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a scenic and quiet place
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Jeremy, we're delighted to hear your experience at Hammock Beach Golf Resort & Spa was enjoyable. The tranquility and picturesque surroundings at our resort are indeed part of what makes us special and we're glad to note this added positivity to your experience. We hope to host you again soon for another relaxing stay.

4/10 - 별로예요

David

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
We appreciate the feedback, David.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 - 괜찮아요

olivia

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Photos online do not match actual room decor or furniture...
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Olivia, it's disappointing to hear your expectations were not met regarding the room decor and furniture. Our team strives to maintain the most accurate representation of our rooms online. It seems in this instance we fell short. Rest assured, we value your feedback and will review our online images for any necessary updates. We hope we can have another chance to provide a better experience in the future.

4/10 - 별로예요

Michele

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Michele, it's regrettable to hear that your recent stay may not have met expectations. We appreciate your feedback as it helps us identify areas for improvement. Rest assured, we're committed to providing an exceptional guest experience. Your next visit will hopefully reflect this commitment.

10/10 - 훌륭해요

Shreya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning views, well maintained facilities and plenty to do. Dining options are good but helps if you have pre- booked . Check in process was a bit long and not sure why! Absolutely cannot fault the 4 bed condo - it was spacious and well appointed - we would happily stayed longer!
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Shreya, thank you for choosing Hammock Beach Golf Resort & Spa and for sharing your positive impressions. We're thrilled to hear that our panoramic vistas and well-kept amenities enhanced your stay. It's fantastic to know that our spacious 4-bed condo met your expectations as well. We do understand that the check-in process took a bit longer than necessary; we're constantly striving to streamline these procedures for the future. We're looking forward to welcoming you again in the future for an even smoother start to your stay.

10/10 - 훌륭해요

tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the excellent rating, Tom!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hammock Beach Golf Resort & Spa! We look forward to hosting you again soon.

10/10 - 훌륭해요

Cristian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Cristian, we're thrilled to hear that you enjoyed the aesthetic appeal of Hammock Beach Golf Resort & Spa. Your satisfying experience is what we strive for. We hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Amit

Great resort and service
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Amit, we're delighted to hear you had a wonderful experience at Hammock Beach Golf Resort & Spa. Your kind words about our resort and service are greatly appreciated. Our team is thrilled to receive such positive feedback. We can't wait to serve you again in the future!

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so nice and accommodating. Everywhere you went all you saw was beauty. Felt very much at peace.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Margaret, it's wonderful to hear how much you enjoyed your time at Hammock Beach Golf Resort & Spa. We're glad our team members exceeded your expectations and you felt a sense of tranquility amidst beautiful surroundings. We can't wait to welcome you back for another serene escape in the future.

8/10 - 좋아요

Anthony John

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
On golf coarse and ocean
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Anthony, it's wonderful to hear you appreciated the stunning golf course and ocean setting at Hammock Beach Golf Resort & Spa. We hope you had a memorable experience and look forward to welcoming you back soon. Safe travels!

10/10 - 훌륭해요

Tricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved the staff and hospitality! Everyone from Anton, to Richard at Delfinos, to Ryan in the cart barn, to Kevin at the outside pool, to the cleaning crew, to the coffee shop, etc. What a GREAT family experience!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Tricia, your positive words about Hammock Beach Golf Resort & Spa are much appreciated. It's wonderful to know you had an outstanding family experience and enjoyed interacting with our team members, like Anton, Richard, Ryan, Kevin and our dedicated cleaning crew. Also, we're glad to hear our coffee shop added to your overall satisfaction. We can't wait to offer you another memorable stay.

10/10 - 훌륭해요

Anne

연인과의 여행
Love the renovations
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Anne, it's wonderful to hear that you've enjoyed the recent updates at Hammock Beach Golf Resort & Spa. Our team is dedicated to constantly enhancing our guest experience and it's delightful to know we've achieved that for you. We hope to welcome you back soon.

10/10 - 훌륭해요

RAFAEL

2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Rafael, it's lovely to learn that your experience at Hammock Beach Golf Resort & Spa was a positive one. We appreciate your rating and look forward to welcoming you back for another wonderful stay soon. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Yoan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible hotel smells bad, rooms are old and expensive to be this bad customer services sucks . We booked check in and left that same day to another place because of how terrible this place is. Italian Restaurant food is good but expensive.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Yoan, it truly saddens us to see that your experience didn't live up to expectations. We take note of your concerns regarding certain elements of your stay and appreciate you highlighting the positive aspect of your dining experience. We continually strive to provide exceptional service and quality environments for our valued guests. We're hopeful for the opportunity to better your experience in the future.

6/10 - 괜찮아요

Casey

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
the villa we stayed in, 1213, was missing half of the kitchen supplies, there was alot of dirt marks on the walls and it smelled like dog (we do not have a dog)
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Casey, thank you for sharing your experience. It's regrettable to hear your villa did not meet your standards regarding cleanliness and amenities. We understand how important these aspects are for a comfortable stay. We do implement rigorous measures to maintain our villas, but it seems we may have missed the mark in your case. We appreciate your feedback and will share it with our team members to enhance our future guests' experiences. We hope for another chance to make a better impression on a future visit.

6/10 - 괜찮아요

Sandro

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We enjoyed our 4 day stay at this hotel. We had a nice time at the pool, enjoyed the sports bar and pizza restaurant, and loved having an ocean view. Some of the staff were absolutely amazing! The staff at the pizza restaurant & gift shop, the organizers of the Turkey Trot, the bartender at the sports bar - all great! However, at the coffee shop the workers gave preferential treatment to members of the community versus guests. A woman in line behind me got all 4 of her coffees before they even started in my order because she knew the baristas. Left me with a bad taste in my mouth. Thanksgiving dinner was overpriced and under delivered. The lazy river isn’t heated and was too cold to go in. Was also a bit confusing and Nickle/dimey how you can pay to reserve a beach chair, but don’t actually need to. I also thought the fitness classes were included with the resort fee and they were not which was disappointing. It was fine, I enjoyed time with my family but will probably book an all-inclusive next time as it overall left me wanting more.
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 25일
Sandro, it's great to hear you and your family enjoyed our pool facility, sports bar, and pizza restaurant. Your wonderful ocean view sounds splendid and we're happy our team members at various locations provided excellent service.We regret to hear about your experience with the coffee shop. Caring for each customer equally is important to us, so your feedback is disconcerting. We are sorry if our pricing or reserving beach chairs led to any confusion, and we'll take it into consideration to improve guest understanding about amenities.Your note about the fitness classes is concerning. Our aim is to provide clear communication regarding the costs included with the resort fee. We apologize if you were disappointed about this.Despite these hiccups, we're glad you were able to enjoy time with your family. Your feedback provides a chance for improvement and we value that. We hope to have the opportunity to host you again in the future and strive to create a better experience. Thank you for the review!

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is friendly and attentive to the guests needs.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Diane, it's wonderful to hear that your stay at Hammock Beach Golf Resort & Spa was met with the welcoming spirit of our team members. We take great pride in focusing on our guests' needs. We hope to have the honor of welcoming you back for another delightful experience.

8/10 - 좋아요

Barbara

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 23일
Barbara, it's heartening to see your positive rating for Hammock Beach Golf Resort & Spa! We appreciate your feedback and look forward to making your next visit an even more exceptional experience.

8/10 - 좋아요

Nina

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Nina, it's wonderful to know you enjoyed your experience at Hammock Beach Golf Resort & Spa. Quality service is our top priority and we're pleased to receive your positive rating. Thank you for choosing us, and we hope to welcome you back again soon.