The staff was super friendly and helpful. The room was good. The only reason I didn't give it a higher rating is the fact the pool slide was not open during the week (only open on weekends) and we were there during the week. It was the main reason we choose this hotel. The hot tub was also closed. We had a whole day to fill and planned on spending most of that time enjoying the hottub, pool and the slide, but we didn't use it at all the second day, only spent a couple of hours the first night in the pool and hottub.