객실 내 금고, 각각 다르게 가구 비치, 책상, 노트북 작업 공간

슈어스테이 호텔 바이 베스트 웨스턴 디어 파크 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 138개 이용 후기 중 79개" "
평점 8 - 좋아요. 138개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 138개 이용 후기 중 13개" "
평점 4 - 별로예요. 138개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 138개 이용 후기 중 8개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Stephen d

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My go-to place when I have work in the area. From the family friendly atmosphere to the exceptional customer service, Surestay has it all. Top-Notch all around 🙏
답변 제공: Manager 님, 2024년 4월 12일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helped me when the original hotel I booked did not have my reservation and let me check in with $50 extra
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
We are honored by such a positive review of your experience with us. Thank you and we look forward to hosting you again soon!

10/10 - 훌륭해요

Deb 님, Edmonton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceptionally wonderful staff!!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
We are honored by such a positive review of your experience with us. Thank you and we look forward to hosting you again soon!

10/10 - 훌륭해요

Anitra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff person was helpful. I just had knee surgery and our room was origianl upstairs. She kindly changed our room to the down stairs handicap access room. We were greatly appreciative.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
We are honored by such a positive review of your experience with us. Thank you and we look forward to hosting you again soon!

4/10 - 별로예요

Loretta 님, Rycroft

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was out of service. Breakfast is poor, all carbs, no protein and even the coffee is terrible. Room was adequate for our needs. We expected more from a "Best Western " chain.
2024년 3월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 25일
Thank you for taking the time out of your day to write us a review. We’re so sorry to hear that your experience did not match your expectations. Since out pool is outdoor we do close it for the winter season. As described on our website we provide a complimentary continental breakfast. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

6/10 - 괜찮아요

Ricardo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice customer service.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 21일
Thank you for taking the time out of your day to write us a positive review! Our team & I really appreciate it. We look forward to seeing you again, soon.

4/10 - 별로예요

Ilaiyaraja

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpet was sticky to barefoot. Too much room freshener which gave allergic reactions to us. No proper wall insulation, we could hear snoring noise from neighboring units. Overall, not a great experience. Property is very old and not maintained well.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Thank you for taking the time to share your honest feedback. We’re so sorry to hear that yourexperience did not match your expectations. This is an uncommon instance as the vast majority of ourguests trust us with their stay and enjoy their experience with us to the fullest. We work very hard tomake sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment.We hope you will give us another opportunity to better serve you on your next visit - we have no doubtthat the next time you would have the wonderful experience that most of our guests have.

2/10 - 너무 별로예요

Troy

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
VERY UNHAPPY!!! My husband and I Flew in town to take a cruise. My husband is handicapped and I have back issues which i told the lady when we checked in. We were put all the way in the back of the complex on the 2nd floor. We had no help to our room and was told there were no other rooms available. I hurt my back trying to get luggage upstairs since there was no elevator and damaged my luggage dragging it up and down the stairs. Came down for breakfast at 945 and it was already shut down! The biggest issue was that there was no assistance or help for the handicapped guests!!!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Thank you for taking the time to share your honest feedback. This level of detail is important forus so we know exactly how we can improve for future experiences. However, after further investigation, front desk staff did mention we were sold out upon your check-in and no special request was made for ground floor room. They also mentioned for assisting with your luggage and you had declined. Also, our breakfast timing are mentioned on website and mentioned upon check-in. Once again, we apologize for any inconvenience.

10/10 - 훌륭해요

Claudia

좋아요: 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: ken 님, 2024년 3월 10일
Thank you.

8/10 - 좋아요

Orlando

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very large room. Door opens to the outside. Clean, quiet. Breakfast was ok if you like toast and cereal.
2024년 2월에 4박 숙박함
답변 제공: ken 님, 2024년 3월 6일
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you soon!

10/10 - 훌륭해요

Gerardo

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Deborah

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed there for a couple of days because we just needed to place to sleep and relax. The accommodation suited our needs perfectly. We enjoyed our stay, and the hotel was well kept and the staff was very hospitable.
2024년 1월에 3박 숙박함
답변 제공: ken 님, 2024년 1월 30일
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you soon!

10/10 - 훌륭해요

Misty

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice and big. Bed was comfy. Check-in and out was easy. Breakfast was on time and good.
2024년 1월에 2박 숙박함
답변 제공: ken 님, 2024년 1월 29일
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you soon!

10/10 - 훌륭해요

JuanCarlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value
2024년 1월에 4박 숙박함
답변 제공: ken 님, 2024년 1월 29일
Thank you, please come back to see us. :)

8/10 - 좋아요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함

6/10 - 괜찮아요

Jameela

출장 여행
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Patti

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were so comfy slept like a baby ! Breakfast was a nice selection !! Will definitely stay here again if the need arises !
2024년 1월에 2박 숙박함
답변 제공: ken 님, 2024년 1월 22일
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you soon!

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Ramprasad

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very few breakfast options. Door mat wasn't kept at the bathroom which made us walk into the room with wet feet.
2024년 1월에 2박 숙박함
답변 제공: ken 님, 2024년 1월 9일
Thank you choosing our hotel. All our guest rooms have floor bath mats freshly washed hung on the towel rack. I'm sorry if we have missed it in your room and the inconvenience this may have caused.

6/10 - 괜찮아요

William

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
First night had room that had heavy musty smell. We made it through first night. But smell to much. Front desk changed rooms for us. 2nd room much better. Appreciated front desk willingness to assist.
2024년 1월에 2박 숙박함
답변 제공: ken 님, 2024년 1월 8일
Sorry for the inconvenience this may have caused. I greatly appreciate the opportunity given to us to help you accommodate you in a different room. We are working on resolving on this issue.

6/10 - 괜찮아요

Austin

It was good
2024년 1월에 1박 숙박함
답변 제공: ken 님, 2024년 2월 2일
Thank you for taking time out to review us. Please come back and see us.

10/10 - 훌륭해요

Teddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not unhappy
Complimentary breakfast was a bit weak compared to other places. Room was difficult to maintain comfortable temperature but that is more a personal issue. I really wanted a room with in room hot tub but that wasn't offered to me online.
2023년 12월에 1박 숙박함
답변 제공: Ken P 님, 2024년 1월 8일
Thank you for taking your time to leave us a review. We hope to see you again in future.

10/10 - 훌륭해요

Mario Alberto

2023년 12월에 1박 숙박함
답변 제공: Ken P 님, 2024년 1월 1일
Thank you for taking your time out for giving us a review. We hope to see you again in future.

6/10 - 괜찮아요

Prashant

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

bradley

2023년 12월에 1박 숙박함
답변 제공: Ken P 님, 2024년 1월 1일
We really appreciate you taking your time out to give us a review. We hope to see you again in future.

6/10 - 괜찮아요

Andy

2023년 10월에 3박 숙박함
답변 제공: Ken P 님, 2024년 1월 1일
Thank you for your review. We will take your response to be better in future.

10/10 - 훌륭해요

Anna -Mariya

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Ken P 님, 2024년 1월 1일
Thank you for the 5 star review. We hope to see you again in future.

6/10 - 괜찮아요

Robert

8/10 - 좋아요

Geri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place, convenient to everything. Paling is minimal so secure a spot when you can
2023년 12월에 5박 숙박함
답변 제공: Ken P 님, 2024년 1월 1일
Thank you for the kind words. We appreciate you taking time for giving us a review.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Ken P 님, 2024년 1월 1일
We appreciate you taking your time for giving us a review. We hope to see you again in future.

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick get-away
Great hotel for the price.
2023년 12월에 1박 숙박함
답변 제공: Ken P 님, 2024년 1월 1일
Thank you for your review. Our team appreciate you giving us a positive response.

2/10 - 너무 별로예요

nikola

별로예요: 직원 및 서비스

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great customer service and rooms always smell clean and fresh
2023년 11월에 1박 숙박함
답변 제공: Ken P 님, 2024년 1월 1일
Thank you for your kind words. We hope to see you again in future.

8/10 - 좋아요

Theresa

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The rooms are clean and spacious. The exterior is outdated and the water in the swimming pool is green. Staff is nice.
2023년 10월에 1박 숙박함
답변 제공: ken 님, 2023년 11월 15일
Thank you so much for your wonderful feedback! We are replastering the pool this year!! please comeback to enjoy.

10/10 - 훌륭해요

Kimberly

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Raja

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Xisong

2023년 10월에 1박 숙박함

8/10 - 좋아요

Shai

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
That's not a high end hotel, but the facilities can be better (bath tub, carpet, etc). The staff is super friendly and helpful. Over all I was happy with my stay here.
2023년 10월에 3박 숙박함
답변 제공: ken 님, 2023년 11월 15일
Thank you so much for your wonderful feedback!

4/10 - 별로예요

Dayanna

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Demasiado olor a cigarro en la habitación
2023년 9월에 1박 숙박함
답변 제공: Ken P 님, 2023년 10월 4일
Hello,Upon checking, the room you had reserved was a smoking room. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 - 훌륭해요

Vernon

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Paul

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Ken P 님, 2023년 9월 27일
On behalf of entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope you will give us another try. Please feel free to reach out to me to discuss your stay.

10/10 - 훌륭해요

Daryll

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent place, nice rooms and friendly people.
2023년 9월에 1박 숙박함
답변 제공: ken 님, 2023년 11월 15일
Thank you so much for your wonderful feedback!

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!!
Clean room and super affordable price for what we needed. Thank you!!!
2023년 9월에 1박 숙박함
답변 제공: Ken P 님, 2023년 9월 27일
I'm so happy to see your feedback about your stay! We hope you return soon.

10/10 - 훌륭해요

DIKE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like it like it nothing bad at nice and quiet
2023년 9월에 1박 숙박함
답변 제공: Ken P 님, 2023년 9월 27일
Thank you for your review, we are happy you enjoy your stay. Come back to see us soon.

10/10 - 훌륭해요

Nancy 님, vernon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 9월에 3박 숙박함

4/10 - 별로예요

Rudolph

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I would have to say, no. If it's all you can afford. Otherwise no! Place had 3 large Bob Cats being worked on right outside room in a very small parking lot. Room was ok except for smell of whatever is used to cover odors. Bare minimum breakfast.
2023년 8월에 3박 숙박함
답변 제공: Ken P 님, 2023년 9월 13일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be implement improvements to ensure we offer a better experience for guests in the future. Hope you will give us another try.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great room was roomy and spacious
2023년 9월에 1박 숙박함
답변 제공: Ken P 님, 2023년 9월 27일
I'm so happy to see your feedback about your stay! We hope you return soon.

10/10 - 훌륭해요

Elias

2023년 9월에 1박 숙박함

8/10 - 좋아요

Jake

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had tickets for Astros game so stayed in suburbs. Good pricing if you don't want to pay for expensive spots in downtown Houston. For the price, I was satisfied. There were some stains on the window blinders and shower water didn't come out the best. For one night, I was happy to stay. But, I wouldn't stay here for 2 days if I would be in Houston. Thanks for letting me stay.
2023년 9월에 1박 숙박함
답변 제공: Ken P 님, 2023년 9월 27일
I'm so happy to see your feedback about your stay! We hope you return soon.