The website stated there would be a free airport shuttle, so we chose this hotel. When we checked in, we waited for the front desk staff to finish 4 phone calls, all seemed to be heated arguments, and he then tried to charge us more for a trip to the airport. When we showed the website stating free airport shuttle, he said that it was the fault of the website and they could not provide the service.
On top of that, there were several other things that also left a bad impression. The room was dingy, the mini-fridge didn't work, and we were only provided with one towel. The housekeepers left the garbage and dirty laundry in the hallway while they cleaned the rooms, and appeared to be hanging out and watching tv.
This hotel is in a good location for shopping, and you can easily walk from Karol Bagh station. However, it had disappointing quality in comparison to other hotels in the same price range.