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하얏트 센트릭 자낙푸리 뉴 델리 여행 후기

5 out of 5
하얏트 센트릭 자낙푸리 뉴 델리
Janakpuri District Centre Complex, New Delhi, Delhi N.C.R

이용 후기

6.4
평점 10 - 훌륭해요. 87개 이용 후기 중 24개" "
평점 8 - 좋아요. 87개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 87개 이용 후기 중 23개" "
평점 4 - 별로예요. 87개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 87개 이용 후기 중 16개" "

6.4/10

청결 상태

6.4/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

MIN GWANG

2022년 9월에 1박 숙박함
답변 제공: Hyatt Centric 님, 2022년 10월 22일
Dear Mr. Gwang,Thank you so much for the rating! We loved having you over and are glad you enjoyed your visit! We look forward to seeing you soon.Warm Regards,Team Front Office

6/10 - 괜찮아요

Jyotsna

Good
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Preety

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

vipul 님, Gurgaon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property in the middle of Market
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Emily

가족 여행
별로예요: 직원 및 서비스
I stayed at this Hotel for the last 2 days of my holiday and deeply regret it. I had to change rooms twice because of cleanliness and safety which took a very long time. The staff were very unempathetic and unhelpful when it came to resolving my issues, my shower didn’t work, there were no water bottles available everytime I asked for one. The steam room was out of service and I was not told, there was no fridge or bath robes in my rooms. For the Hyatt hotel overall very very poor facilities and non existent customer service.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Karan

2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Asadullah

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the accessories are broken, bad smells comes from the toilet. Ventilation systems is too old which distributes lots of bad air circulation. Not recommended for anyone.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

YOGESH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
well within the city and nearby local convenience, good ambience, well behaved staff and over not no so costly.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Rajesh

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The shower was not working inspite of changing the room
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Sandeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best hotel in area 👍
2024년 3월에 3박 숙박함

8/10 - 좋아요

Monika

좋아요: 청결 상태
Too expensive for the facilities we got. No hair deyer in room, and water kettle for warm water was not working
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Nidhi

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Veerjot

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was extremely filthy. The restrooms were awful and poor quality. The bedsheets and the room smelled like it was contaminated by abestos.
2024년 2월에 3박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 2월 29일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the staff attentiveness, room cleanliness along with overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

10/10 - 훌륭해요

Sukhwinder 님, Brampton

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Erik

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Upgrade rooms really needed
The hotel has undergone upgrade changes on the entry & reception areas from when the hotel was known as the “Picadelly Hotel” This very nice transition and much needed upgrade unfortunately have not included the rooms, which is still really “worn” and without any improvements from the old hotel. So until this happens I will be looking for other hotels in the proximity. Staff was very friendly and morning buffet also “upgraded” from earlier - so upgrade the rooms, and I will see you again - hopefully soon.
2024년 2월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 2월 20일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight on certain areas during your recent visit. We have duly noted your feedback pertaining to upgradation of rooms and I assure you necessary corrections shall be taken at the earliest. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

8/10 - 좋아요

Ashish

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The staff seemed to be just doing their job. I expected better service.
2024년 2월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 2월 13일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the staff attentiveness and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

4/10 - 별로예요

Vijay kiran

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
High time they need to renovate their rooms…no wifi n TV working
2024년 1월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 2월 9일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the staff attentiveness, room cleanliness along with overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

8/10 - 좋아요

Rina

좋아요: 직원 및 서비스
The management and stuff provided superb and caring service. The maintenance and upkeep sure needs improvement
2024년 1월에 11박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 2월 3일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

10/10 - 훌륭해요

Maria Teresa

2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Darvinder

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service is not good and very dirty hotel
2024년 1월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 1월 23일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the service deficiencies, cleanliness and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

Hersh

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Avoid if you get annoyed with lethargic service
My overall stay was OK but the service was lethargic. Check out experience was terrible. They charged me for food but did not give any bill. I was told it would be delivered via email in few hrs, but even after a week there is no response from them. Overall hotel is ok only if you are ok with laid back and lazy service.
2024년 1월에 3박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 1월 23일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret the inconvenience caused with regards to the staff attentiveness, delayed services and overall upkeep of the hotel. I assure you that we shall check and share your invoice at the earliest. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

10/10 - 훌륭해요

Gurneet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here is incredible they go above and beyond to really help you. I really want to point out two people Arabinda who was our house cleaning guy, no matter what he kept our room always clean and went above and beyond. Also Prem gagan he was taking care for us breakfast area. Just unbelievable service by both of them! The hotel itself is clean and safe but the staff makes the stay amazing. Will def stay here again.
답변 제공: Siddhartha Nath 님, 2024년 1월 22일
Dear Sir, Thank you for your gracious feedback which is highly appreciated.These comments are highly encouraging and have been communicated to the entire team. All this truly makes the effort worth it.We greatly value receiving warm and positive comments regarding our service & our hosts. I am delighted to learn that Arabinda, Prem along with our other team members personalized and bespoke services ensured that your stay was a memorable one. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi.Warm RegardsSiddhartha NathMarketing & Communications Manager

8/10 - 좋아요

Amandeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Siddhartha Nath 님, 2024년 1월 22일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

4/10 - 별로예요

Mayank

2024년 1월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 1월 10일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

Rafik

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Location is good if you want to use metro... Rooms are small and not well maintained..broken furniture and ground tiles
2023년 12월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 1월 5일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experiences you had during your recent stay. We deeply regret that the inconvenience caused with regards to the room cleanliness and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

2/10 - 너무 별로예요

Kabir

2023년 12월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2024년 1월 5일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

8/10 - 좋아요

Sahil

답변 제공: Siddhartha Nath 님, 2024년 2월 12일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

AKSHAY

2023년 12월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 12월 20일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

8/10 - 좋아요

Francisco Borja

출장 여행
좋아요: 청결 상태, 직원 및 서비스
답변 제공: Siddhartha Nath 님, 2024년 2월 6일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

Sushilkumar

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Never felt like a 5 Star facility
2023년 11월에 7박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 12월 20일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

Padmesh

2023년 10월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 12월 2일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

Kulbir

My room had internet issues and it took couples of hours to fix it. All treadmills in hotel gym were not down.
2023년 10월에 3박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 10월 23일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the internet speed which did not meet your expectations along with treadmills which were not operational during your stay. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
Bad service
The lift and some other parts / some corridors were not maintained at all and not lit properly — service was very bad .
2023년 10월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 10월 23일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi. We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the elevators which were not operational along with overall cleanliness of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

4/10 - 별로예요

Chetan

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Lord of staff but poor service.
2023년 10월에 5박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 10월 9일
Dear Sir,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the service inefficiencies during your stay. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing this issue to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

2/10 - 너무 별로예요

ramnish

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
very old property. Rooms were very outdated and not stinky. Rooms were not available during check in. The staff was really nice, but the property is not good compared to value. Outdated
2023년 9월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 9월 28일
Dear Sir,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.We deeply regret that the inconvenience caused with regards to the room cleanliness, delayed check in process and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing this issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Team Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

Kevin

별로예요: 숙박 시설 상태 및 시설
Förbered er på ett 3-stjärnigt-ish hotell
Förbered dig på ett knappt 3-stjärnigt hotell. Hela hotellet utvändigt och invändigt upplevs väldigt gammalt och verkar aldrig ha renoverats. Kan tänkas att det skett quick fix lite här och där för att hålla hotellet hyffsat intakt. På deras Instagram-inlägg över poolen ser man att de satt in en fakebild över vattnet i poolen för att det ska verka med attraktivt. Hotellfrukosten var rätt sorglig, känns som de använder de billigaste råvarorna. En liten brödrost som alla väntade på. Svårt att förstå att detta är ett 5-stjärnigt hotell men man kanske inte kan förvänta sig så mycket i Indien när det kommer till de 5-stjärniga hotellen som har ett överkomligt pris. Hotellpersonalens service var helt ok men de glömde ställa in vattenflaskor, handtvål och handdukar inför första natten. Så de är lite slarviga. Gymmet spelade endast två låtar i 30 sekunder på repeat vilket var väldigt irriterande så ha hörlurar. Städning ok men var dammigt i olika hörn. Under sängen fanns det lite gammal skräp och massor av damm.
2023년 9월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 9월 25일
Dear Sir,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.We would like to express our sincere apologies for the unfortunate experience you had during your recent stay. We deeply regret that the inconvenience caused with regards to the room cleanliness, quality of food and overall upkeep of the hotel. We strive to provide exceptional hospitality to all our guests, and it is disheartening to learn that we fell short in your case. We understand how important it is to honor our commitments and provide transparent and ethical service to our guests. We appreciate you bringing these issues to our attention and understand your disappointment. Rest assured, appropriate action will be taken to address them and prevent any recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Team Hyatt Centric Janakpuri, New Delhi

10/10 - 훌륭해요

MOHAN

2023년 9월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 9월 28일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Warm RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

raj

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Service was great and staff is amazingly nice but property is really outdated and needs serious renovations
2023년 8월에 8박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 8월 28일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience caused with regards to the upkeep of the hotel. Your feedback has been well noted and necessary actions shall be taken at the earliest. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

10/10 - 훌륭해요

Vikas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and comfortable stay.
2023년 8월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 8월 28일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

10/10 - 훌륭해요

Baldev

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
5
Very nice hotel and very clen
2023년 8월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 8월 12일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

Sunil Kumar

2023년 8월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 9월 25일
Dear Mr. Kumar, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret for any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi.Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

4/10 - 별로예요

Navneet

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Firstly the lock wasnt working for the room, so they changed the room after going all the way to 8th floor. The new assigned room's AC wasnt working. The maintenance was called and he said the cooling will happen but very slowly and that too it will stay between 22-23 degree. Complained about it almost every night, yet they didnt bother to change the room.
2023년 7월에 4박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 7월 28일
Dear Guest,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret the grave inconvenience caused with regards to the air conditioning in the room along with other service inefficiencies. You have my personal assurance that we are taking corrective steps to ensure such issues are not repeated in the future.Please know that these failures were an exception to our usual standards. I hope they don't permanently change your opinion of our hotel.Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

6/10 - 괜찮아요

Prabhjot Singh

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poor maintenance and terrible service
2023년 7월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 7월 25일
Dear Mr. Singh,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret the grave inconvenience caused with regards to the service inefficiencies, staff attentiveness and overall upkeep of the hotel. You have my personal assurance that we are taking corrective steps to ensure such issues are not repeated in the future.Please know that these failures were an exception to our usual standards. I hope they don't permanently change your opinion of our hotel.Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager

4/10 - 별로예요

Deepak

2023년 7월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 8월 12일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any inconvenience that we may have caused. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

10/10 - 훌륭해요

gurmeet singh

Best location and best staff rates are higher than it deserves honestly… room are not as good and big as it used to be before when it was piccadily.. but over all I enjoyed my stay it was comfortable and peaceful room. I will definitely recommend to my family n friends. For their future need of hotels in Delhi…
2023년 7월에 6박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 7월 19일
Dear Mr. Singh, Thank you for your gracious review which is highly appreciated. Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. Regards Team Hyatt Centric Janakpuri, New Delhi

6/10 - 괜찮아요

Said 님, San Diego

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Unprofessional staff, dirty and I wouldn’t recommend this hotel to anyone. Both nights I couldn’t sleep because of the noise
2023년 7월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 7월 17일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret the grave inconvenience caused with regards to the hotel cleanliness and loud noise during your stay. You have my assurance that we are taking corrective steps to ensure such issues do not repeat in the future. I would request you to consider this as a one-off incident and not a reflection of the usually high standards that we take pride in. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi. Warm Regards, Siddhartha Nath Marketing & Communications Manager

10/10 - 훌륭해요

ANIL

2023년 6월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 7월 3일
Dear Sir,Thank you for your gracious review which is highly appreciated.Your acknowledgment about the hotel & our services delights us. I take pride in my team which works tirelessly each day to ensure our guests receive the finest stay and dining experience.We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back at Hyatt Centric Janakpuri, New Delhi. RegardsTeam Hyatt Centric Janakpuri, New Delhi

4/10 - 별로예요

Patricio

2023년 6월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 6월 26일
Dear Sir, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. I sincerely regret any disappointment that we may have caused. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi. Warm Regards, Team Hyatt Centric Janakpuri, New Delhi

2/10 - 너무 별로예요

Vijay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 6월 19일
Dear Vijay, Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi with us. The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. We sincerely regret any inconvenience that we may have caused. Thank you for staying at the Hyatt Centric Janakpuri, New Delhi and we hope you choose to stay with us again whenever your travel needs bring you back to Delhi. Warm Regards, Siddhartha Nath Marketing & Communications Manager

6/10 - 괜찮아요

Manas

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Non recommandé pour les voyages d'affaires
L'hôtel n'est pas pour les voyageurs en solo et pour les voyageurs d'affaires, mieux pour les occasions et les cérémonies. Certains problèmes sont partout, du service de chambre à l'entretien quotidien.
2023년 5월에 1박 숙박함
답변 제공: Siddhartha Nath 님, 2023년 6월 5일
Dear Guest,Thank you for taking the time to share your recent experience at Hyatt Centric Janakpuri, New Delhi.The comfort and well-being of guests is top priority for us and I am extremely disappointed to learn that we failed to live up to our usually high standards of customer delight. We have taken note of your feedback and observations with regards to the hotel cleanliness. You have my assurance that we are taking corrective steps to avoid any such recurrence in the future. Once again, I regret your disappointment and we look forward to welcoming you back to Hyatt Centric Janakpuri, New Delhi. Warm Regards,Siddhartha NathMarketing & Communications Manager