바(숙박 시설 내)
예약 가능 여부 확인

인터콘티넨탈 발리 사누르 리조트, IHG 호텔 여행 후기

5 out of 5
인터콘티넨탈 발리 사누르 리조트, IHG 호텔
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 382개 이용 후기 중 251개" "
평점 8 - 좋아요. 382개 이용 후기 중 84개" "
평점 6 - 괜찮아요. 382개 이용 후기 중 30개" "
평점 4 - 별로예요. 382개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 382개 이용 후기 중 4개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Hoon

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Sarah 님, 2024년 1월 16일
Dear Mr. Hoon, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 - 좋아요

HYUNWOO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
사누르 해변과 맞닿아 있어서 해변을 즐기기에 너무 좋습니다. 주변에 맛집도 많고 가까운 시내 나가기에도 위치적으로 좋습니다.
2023년 7월에 1박 숙박함
답변 제공: Sarah 님, 2023년 8월 1일
Dear Hyunwoo, The InterContinental Bali Sanur Resort thanks you for your kind words regarding our location that near from beach and restaurant. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future. Kind regards,Sarah Devita - Management Team

8/10 - 좋아요

raiho

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
special experience
really big room (not villa room but hotel room)..there was even a "massage room"...peaceful atmosphere...not big hotel..storongly recommend for relax..but, one problem in breakfast buffet. noboby took our dishes on table ^^..
2018년 5월에 2박 숙박함
답변 제공: Alfie 님, 2018년 5월 23일
Dear raiho, Greetings from Fairmont Sanur Beach Bali and i thank you for sharing your feedback concerning your recent stay with us. I am glad to hear that your overall experience was special. Furthermore, i read with concern on the quality of service at breakfast for improvement. Thank you again and look forward for your next visit. Regards, Alfian Adriansyah Guest Experience & Quality Manager Fairmont Sanur Beach Bali

10/10 - 훌륭해요

yunny 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
여러모로 만족한 여행입니다
디럭스룸은 넓어서좋았습니다. 단지거실공간이 에어콘이안되었지만 생활하는데 불편함 없습니다. 미니바가 처음 공짜여서 좋았습니다. 투베드룸 풀빌라도 넓고 어메니티도 많이제공되고 편했습니다. 아기침대에 모기장해줘서 좋았습니다. 조식및 레스토랑 룸서비스모두 만족합니다. 직원들 친절하며 원하는 서비스 잘 제공해줍니다. 주변에도 놀곳 많아 위치도 만족합니다.
답변 제공: General Manager 님, 2017년 2월 7일
Dear yunny on, thank you for giving us a 5-star rating here and we are glad to hear such positive review in regards to your recent stay with us. We look forward to welcoming you again in the near future! Regards, Awya Waharika (Fairmont Sanur Beach Bali Team)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족
전반적으로 만족하나 뜨거운 물이 늦게 나오고 수압이 낮았어요 그외에는 엄청 친절하고 깨끗하고 좋았어요
답변 제공: GM 님, 2016년 7월 13일
Dear 만족, thank you for sharing your recent experience at Fairmont Sanur Beach Bali. We really appreciate it and we look forward to welcoming you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행에 적합한 리조트
한국인 직원분도 친절하게 챙겨주셔서 편안하게 여행하였습니다. 렌트할 수 있는 자전거의 상태가 좀 더 좋은 상태이면 더 좋을 것 같다는 가족들의 의견이 있었습니다

10/10 - 훌륭해요

Hyeonseop 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
고급스럽고 만족스러운 서비스
호텔 서비스와 인테리어 그리고 숙박시설 모두 좋았습니다. 침대방과 테라스 거실구역이 분리되어 있어서 좋은점도 있지만 , 테라스 거실 구역은 에어컨이 없어서 매우 답답했습니다. 또한 10개월 된 아기랑 같이 갔는데 방안에서 놀기에는 불편하고 위험한 것들이 많았습니다. 그러나 호탤내에 키즈클럽이 있어서 놀기 좋았습니다. 무엇보다 키즈클럽 시설이 마음놓고 놀기에 좋았습니다. 일하는 사람들의 서비스 수준 역시 매우 높아서 불편한점 없이 잘이용하였습니다 호텔주변에는 바닷가 쪽으로 많은 레스토랑들이 있어서 바닷가 풍경을 보면서 식사하기 좋습니다 다만 사누르 메인 거리까지는 걸어서 가기에 좀 멀어서 불편합니다. 호텔에서 제공하는 셔틀을 타거나 택시를 타는것이 좋습니다

10/10 - 훌륭해요

LUX 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고입니다^^
2층짜리 풀빌라에 있었습니다. 대략 90평 정도 된다고 합니다. 침실 2개이구요, 화장실은 3개입니다. 깨끗합니다. 미니바에 있는 모든 음료 무료입니다. 하루 1번 채워줍니다. 풀빌라에 딸린 수영장에서 수영하셔도 되고 메인 수영장은 인피니티 풀로 되어 있습니다. 특별히 다른 곳 안 가고도 호텔에서 모든 것 다 가능합니다. 물가는 상당히 저렴합니다. 굳이 해변뷰를 하실 이유는 없다고 생각합니다. 프라이빗 비치도 있어서 쉬실 수 있지만, 수영하는 사람은 거의 없습니다. 한국인 직원 있습니다. '예니' 찾으시면 됩니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rellay Nice Hotel and will come back!
I visited bali many time and this hotel newly opened is really provide more than 5star service in every aspects. We all very satisfied with room condition, amenity, staffs, Spa and foods etc except too expensive car pick-up cost. Thanks to the hotel, we could have very nice stay. We will definitely come back if we visit bali again!

10/10 - 훌륭해요

haibin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.
2024년 4월에 3박 숙박함
답변 제공: Sarah 님, 2024년 4월 18일
Dear Haibin, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team

6/10 - 괜찮아요

Emmanuel

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.
2024년 3월에 4박 숙박함
답변 제공: Sarah 님, 2024년 3월 20일
Dear Mr. Emmanuel, Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay. On behalf of the team, I do apologies for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future. I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

kenji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
す
2024년 2월에 3박 숙박함
답변 제공: Sarah 님, 2024년 2월 28일
Dear Mr/s. Kenji, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

Yuki

2024년 2월에 3박 숙박함
답변 제공: Sarah 님, 2024년 3월 22일
Dear Ms. Yuki, The InterContinental Bali Sanur Resort thanks you for your kind review of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

Kallistia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the most magical resorts I have stayed at. I felt I instantly at peace there. Great breakfast and were very accommodating to my dietary needs. The room was spacious, bright & clean. The finishing touch on a great experience was the fact they provided 2 x 1.5 litre bottles of water every day and got me more so promptly every time I requested it. Only thing I would have liked is milk in the mini bar for my coffee.
2024년 2월에 4박 숙박함
답변 제공: Sarah 님, 2024년 2월 12일
Dear Ms. Kalistia, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning our great breakfast, spacious and clean room, an dour services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 - 좋아요

Charles 님, Greenacres

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Sarah 님, 2024년 2월 8일
Dear Mr. Charles, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

2/10 - 너무 별로예요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property for mature adults. Quiet and peaceful. Check in was poor. Arrived late and room not ready. They put us up in another room at midnight and we moved in the morning. Quite spoiled first day. Very clean and large room. Big pool you can lap. Wouldn’t stay again as too quiet for me.
2024년 1월에 7박 숙박함
답변 제공: Sarah 님, 2024년 1월 29일
Dear Mr. Christopher, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 - 괜찮아요

Gregory Alexander

연인과의 여행
좋아요: 편의 시설/서비스
A bit dated but staff were excellent ,the pool was a bit hot compared to other pools we went in , hard to cool off on a 40 degree day
2024년 1월에 6박 숙박함
답변 제공: Sarah 님, 2024년 1월 15일
Dear Mr. Gregory, We are delighted to hear about your recent experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

10/10 - 훌륭해요

Cameron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely hotel to relax away from busy Seminyak. First time and will be back
2023년 12월에 7박 숙박함
답변 제공: Sarah 님, 2024년 1월 2일
Dear Mr. Cameron, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

AYUMI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフは笑顔で親切で対応も良かったです。 お部屋も清潔でした。シャワーの水圧が弱く髪の長い人は洗髪が大変だと思います。 セミロングの私も結構時間がかかりました。 朝食ブッフェのお料理の種類は少なかったですが、日替わりのメニューもあったので、まあまあです。暑い国なので仕方ないですが、部屋や 朝食のテーブルに小さい蟻が沢山いて落ち着かない時もありました。 気になる方は対物用の消毒液やウェットティッシュを持って行った方が良いかもしれません。 Spaはお安くてとても良かったです。お勧めです。季節柄気温も丁度良くゆっくりリラックス出来ました。
2023년 12월에 3박 숙박함
답변 제공: Sarah 님, 2024년 1월 2일
Dear Ms. Ayumi, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 - 좋아요

Alex

2023년 12월에 5박 숙박함
답변 제공: Sarah 님, 2023년 12월 28일
Dear Mr. Alex, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

10/10 - 훌륭해요

FERNANDO A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Sarah 님, 2023년 12월 19일
Dear Mr. Fernando, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 - 괜찮아요

Elfy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The room was wow. Big room with comfortable bedding and spacious toilet. However, this hotel is located in a very quiet area. There are some restaurants at the beach but the whole area is boring. The shower water smells of sewage and we had to check out early as my children had developed a rash. Staff were very helpful and understanding. Their service was excellent. But do note that this area is really quiet and lacked vibrancy. If you have kids looking for fun and games and things to see and explore, this is not the place to stay. If you are a retiree looking for peace and quiet, then this is the place for you.
2023년 12월에 5박 숙박함
답변 제공: Sarah 님, 2023년 12월 18일
Dear Ms. Elfy, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

8/10 - 좋아요

GEN LEUN

2023년 11월에 5박 숙박함
답변 제공: Ibe 님, 2023년 11월 24일
Dear Gen Leun, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Ida Bagus Eka - Management Team.

10/10 - 훌륭해요

July

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a wonderful hotel, very comfortable and the staff is amazing
2023년 11월에 9박 숙박함
답변 제공: Sarah 님, 2023년 11월 22일
Dear July, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning wonderful hotel, comfortable and staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying at the Intercontininental our fifth stay would not go anywhere else Special thanks to Vera and the girls at breakfast
2023년 10월에 14박 숙박함
답변 제공: Sarah 님, 2023년 10월 27일
Dear Brian, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 - 좋아요

TOYOHIRO

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 6박 숙박함
답변 제공: Sarah 님, 2023년 10월 16일
Dear Toyohiro, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

YUYA

2023년 10월에 2박 숙박함
답변 제공: Ibe 님, 2023년 10월 30일
Dear Yuya, We are delighted to know about your recent excellent experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Ida Bagus Eka - Management Team.

10/10 - 훌륭해요

Louis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort, fantastic rooms and service to match
2023년 10월에 6박 숙박함
답변 제공: Ibe 님, 2023년 10월 8일
Dear Louis, We are delighted to hear about your recent experience with us and we’re pleased that your particular highlights include our beautiful resort, fantastic rooms and service to match. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future. Kind regards, Ida Bagus Eka - Management Team.

8/10 - 좋아요

Hiroaki

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
施設がやや古く感じたが現在も少しづつ改修工事を続けており､いずれ素晴らしくなることと思います。 職員の対応、教育は非常によくなされています。
2023년 10월에 4박 숙박함
답변 제공: Ibe 님, 2023년 10월 7일
Dear Hiroaki, We are delighted to hear about your recent experience with us mentioning our well-trained staff and your perspective that our Resort will be great in the future. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future. Kind regards, Ida Bagus Eka - Management Team.

10/10 - 훌륭해요

richard 님, Lompoc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Sarah 님, 2023년 10월 2일
Dear Richard, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite we had was very spacious. The location wonderful. The pool was lovely as was breakfast.
2023년 9월에 5박 숙박함
답변 제공: Sarah 님, 2023년 9월 29일
Dear Anne,We are delighted to hear about your recent experience with us and we’re pleased that your particular highlights include our suite, location, pool and our breakfast. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future.Kind regards,Sarah Devitta - Management Team.

10/10 - 훌륭해요

Kiranpreet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 9박 숙박함
답변 제공: Sarah 님, 2023년 9월 22일
Dear Kiranpreet, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

Anne Lilli

2023년 9월에 1박 숙박함
답변 제공: Sarah 님, 2023년 9월 20일
Dear Anne Lilli, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 - 훌륭해요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An amazing property, wonderful ammenities and outstanding service
2023년 9월에 4박 숙박함
답변 제공: Ibe 님, 2023년 9월 16일
Dear Aaron, The InterContinental Bali Sanur Resort thanks you for your review mentioning our amazing property, wonderful amenities, and outstanding staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

8/10 - 좋아요

KAYOKO

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
大変静かなホテルでゆっくりできました。 ジムを利用する場合にはルームキーとは別のジム専用カードキーが必要です。フロントでもらえます。 朝食ビュッフェの種類は少なめ。他にオーダーメニューがあります。オーダーメニューは美味しかったです。 ホテルの前の海に魚はほとんどいません。シュノーケリングしても海藻だらけです。プールは開放的で気持ちがいいです。 ホテルとは関係ありませんが、ホテル周辺に放し飼いの犬、野良犬がたくさんいます。早朝ジョギング中に二匹の野良犬に追いかけられ大変怖い思いをしました。逃げている途中に落とした帽子を咥えて犬は去っていきました。 犬が苦手な方はサヌールはやめたほうがいいと思います。
2023년 8월에 6박 숙박함
답변 제공: Sarah 님, 2023년 8월 28일
Dear Kayoko, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 - 괜찮아요

Krishnaparkash 님, Lelystad

좋아요: 청결 상태
2023년 8월에 3박 숙박함
답변 제공: Sarah 님, 2023년 8월 10일
Dear Krishnaparkash, Thank you very much for taking the time to review of our hotel. We are sorry to know you had a less than pleasant stay with us. Please kindly share your experience so we can obtain any detail regarding your stay. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. We look forward to welcoming you again shortly. Sincerely, Sarah Devita – Management team.

10/10 - 훌륭해요

NIMIR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
its clean and safe
2023년 7월에 8박 숙박함
답변 제공: Sarah 님, 2023년 8월 9일
Dear Nimir, The InterContinental Bali Sanur Resort thanks you for your kind words. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future.Kind regards,Sarah Devita - Management Team

8/10 - 좋아요

João

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: ibe 님, 2023년 8월 6일
Dear João, The InterContinental Bali Sanur Resort thanks you for your kind review 8 out of 10. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

8/10 - 좋아요

Nichola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely and attentive staff and big spacious room with a great balcony with a nice outlook if you get a high up room. Delicious breakfast and pool/beach service was excellent.
2023년 7월에 7박 숙박함
답변 제공: Ibe 님, 2023년 8월 2일
Dear Nichola, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning lovely & attentive staff services, big spacious room with great balcony, delicious breakfast, and excellent pool/beach service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

10/10 - 훌륭해요

Karen 님, Baldivis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff at the hotel are amazing. The breakfast was superb and staff so attentive. Pool area lovely. Location perfect right on the beach with loads restaurants supermarkets chemist money changers nearby. The renovations are a bit inconvenient but I am sure once complete the grounds will be superb. Overall it was a lovely room and everything we wanted to relax
2023년 7월에 5박 숙박함
답변 제공: Sarah 님, 2023년 7월 31일
Dear Karen, The InterContinental Bali Sanur Resort thanks you for your kind words regarding our breakfast, attentive staff, pool area and our perfect location. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard.We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future. Kind regards,Sarah Devita - Management Team

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome hotel
Great hotel. Location is excellent with easy beach access. Rooms amazing. All staff super friendly & helpful. Breakfast choices excellent. Our only gripe was the lack of pool loungers & umbrellas. For a big hotel the number is totally inadequate. You also have the usual problem of people leaving personal items on the lounges early in morning, to reserve them, and then not coming back until mid morning. The hotel needs to have visible signs discouraging this & need to take action to stop it. We had a family with 3 children taking 5 loungers & not coming back to the pool area until 11am. Very selfish of people to do this.
2023년 7월에 8박 숙박함
답변 제공: Sarah 님, 2023년 7월 28일
Dear Susan, Thank you for choosing InterContinental Bali Sanur Resort for your recent stay. We are pleased to know that you enjoyed your stay by mentioning our location which easy beach access, our excellent breakfast, rooms, and friendly staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard.In the meantime, we do apologize for the inconvenience regarding the availability of our pool lounger and umbrellas. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your feedback. We look forward to welcoming you again shortly. Kind regardsSarah Devita - Management Team.

10/10 - 훌륭해요

Kristin

2023년 7월에 1박 숙박함
답변 제공: Ibe 님, 2023년 8월 2일
Dear Kristin, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: Ibe 님, 2023년 6월 29일
Dear Amber, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

10/10 - 훌륭해요

jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
WOW, is how I will start this. We used this property for our last night in Bali since it was close to the airport. WOW, for the staff they are truly amazing. WOW, for the resort it is quiet and very nice. WOW, for the upgraded Villa they gave us for our final stay in Bali. If you can get a villa here we would highly recommend they are truly amazing. The staff was amazing everywhere you went. From beginning to the end they were amazing. Food is amazing also, the executive chefs sourdough bread is a must during breakfast you will not regret it. We tried it because the executive chef came out and introduced himself and told us the story about the starts that have been in his family for 3 generations and WOW was it amazing. During our stay there was one staff member that stood out above all the rest and he was out standing. The buggy driver Ade who was also our driver to the airport was truly amazing. Made our one night at this resort truly enjoyable and memorable. Thank you Ade… if you are thinking of a stay here, book it you won’t regret it and if you meet Ade say hello from us he is truly the best.
답변 제공: Ibe 님, 2023년 6월 25일
Dear Jonathan The InterContinental Bali Sanur Resort thanks you for your kind words regarding the service you received mentioning our Villa, the food, and helpful staff service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

10/10 - 훌륭해요

Ganesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
we felt like were in heaven. its really awesome stay. all staff treated us very well and kind, friendly. i been worried about some negative reviews but nothing is justified. i can't even found one negativity during my stay. worth for spending money. very god breakfasts easy access to beach . i felt i gained more energy during my holiday. i recommend this for all category of stay family, friends and honeymoon ❤️ 💜 💕 ♥️ 😊 💖
2023년 6월에 4박 숙박함
답변 제공: Ibe 님, 2023년 6월 24일
Dear Ganesh, It is a pleasure to hear that you had a more than pleasant stay at the InterContinental Bali Sanur Resort. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. Your comments have been shared with the team members who will be thrilled to know that their efforts have contributed to making your stay magical and unforgettable. We look forward to welcoming you back in the future. Kind regards, Ida Bagus Eka - Management Team

10/10 - 훌륭해요

Edwige

2023년 6월에 4박 숙박함
답변 제공: Matthew Everson 님, 2023년 6월 13일
Dear Edwige, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Matthew Everson - Cluster General Manager

8/10 - 좋아요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very relaxing atmosphere
2023년 5월에 3박 숙박함
답변 제공: Matthew Everson 님, 2023년 5월 30일
Dear Ashley, It is a pleasure to hear that you had a more than pleasant stay at the InterContinental Bali Sanur Resort. We aim to provide an unparalleled relaxing atmosphere, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. Your comments have been shared with the team members who will be thrilled to know that their efforts have contributed to making your stay magical and unforgettable. We look forward to welcoming you back in the future. Kind regards, Matthew Everson Cluster General Manager

10/10 - 훌륭해요

Katharine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at the hotel made our first visit to Bali memorable. When we checked in, they gave us a refreshing drink and a chilled towel. Our junior suite was wonderful with a porch, tub and shower and effective cooling and fans. The meals were delicious, the staff was friendly and happy. We enjoyed our spa treatments and shopping in the nearby markets.
2023년 5월에 3박 숙박함
답변 제공: Matthew Everson Cluster General Manager 님, 2023년 5월 8일
Dear Katharine, The InterContinental Bali Sanur Resort thanks you for your kind words regarding the service you received including our meals, spa, beautiful suite, and helpful service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards

8/10 - 좋아요

Ryoji

2023년 5월에 1박 숙박함
답변 제공: Matthew Everson 님, 2023년 5월 27일
Dear Ryoji, Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay. I hope we can welcome you back in the not-too-distant future to experience the improvements we are working on across the resort. Thank you & regards Matthew EversonCluster General Manager

8/10 - 좋아요

Lydie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Belles prestations mais…
Belles prestations : services, personnel, petit déjeuner, décor chambre. Mais environnement décevant : accès et entrée de l’hôtel ainsi que l’accès aux chambres. Pas de terrasse pour les chambres du rez-de-chaussée . Jardin peu luxuriant, Mobilier de piscine datés
2023년 4월에 1박 숙박함
답변 제공: Matthew 님, 2023년 4월 24일
Dear Lydie,Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay.On behalf of the team, I do apologise for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future.I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort.Thank you & regardsMatthew EversonCluster General Manager