외관

라 퀸타 인 & 스위트 바이 윈덤 덴턴 - 유니버시티 드라이브 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 455개" "
평점 8 - 좋아요. 1002개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 142개" "
평점 4 - 별로예요. 1002개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 76개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Srinivasa

좋아요: 직원 및 서비스, 편의 시설/서비스
Decent hotel for the price. Room smell a bit. Corridor area needs upkeep.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am finished with the survey.
2024년 4월에 4박 숙박함

4/10 - 별로예요

Janelle

좋아요: 직원 및 서비스
Online shows pictures with hot tub at pool, we got there and it’s been filled. Pool was nice but no tub. Beds super uncomfortable, smells like your sleeping in bleach. Couch pull bed was completely horrid. Pointless to list as a bed.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Frances

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to my location i needed to be at
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Kathleen

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in an industrial/construction area and not easily accessible. Rooms are outdated and air I ditto ing smelled of mildew. Police cars patrolling the area and hotel directly next door. A lot of loitering outside by people, did not feel the safest.
2024년 4월에 1박 숙박함

8/10 - 좋아요

kim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Met the requirement for clean safe lodging. The shower wasn’t hot & the $50 deposit is insulting. To add insult to injury, the deposit is not immediately refunded & I am not being paid interest while deposit is being refunded a week or more later. Ridiculous that there is a deposit required. While the facility was quite nice, based on there being a deposit, Laquinta must cater to or attract the ilk of customers who trash rooms. I’m thinking I should find somewhere better to lodge for future stays.
2024년 4월에 1박 숙박함
답변 제공: Mr. J 님, 2024년 4월 10일
We are saddened to hear your stay was less than perfect. But to touch on a couple of things that you brought up. The incidental deposit is a common practice amongst many hotels. This is to combat stolen, broken, destroyed items in the rooms. This is not to be insulting to anyone. But to also help to combat the ilk you speak of. We are sorry if you felt any insult towards yourself. But there was none meant to you or any other of our welcomed guests. Also we release the deposit from our side the same day you check out. But your bank may put a hold for 3-5 business days depending on the bank. This is why we offer a receipt for your card at check out to help to expedite this process.best wishes & safe travelsJ. Williams.

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neues Hotel mit guter Ausstattung. Frühstück leider mit Abstrichen. Apfelsaft war eher Wasser, Bacon nur teilweise gebraten.
2024년 4월에 1박 숙박함
답변 제공: Mr. J 님, 2024년 4월 10일
Es tut uns leid zu hören, dass Ihr Aufenthalt nicht in allen Teilen perfekt war. Wir haben alle Teammitglieder über dieses Problem informiert und hoffen, es in Zukunft lösen zu können.Es war uns eine Freude, Sie bei uns begrüßen zu dürfen, und wir hoffen, dass wir in naher Zukunft eine weitere Chance bekommen.Beste Wünsche und gute Reise.J Williams.

10/10 - 훌륭해요

Laura V 님, Arlington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to it
2024년 3월에 1박 숙박함
답변 제공: Mr. J 님, 2024년 4월 10일
Thank you for kind words & rating.It was a pleasure to host you & we hope to see you again soon.Best wishes & safe travels.J. Williams.

8/10 - 좋아요

Jocelyne 님, Loveland

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They are currently having renovations done. But our night there was great. The rooms are clean, the shower was hot, and breakfast the next day was delicious. Also the staff were all great!
2024년 4월에 1박 숙박함
답변 제공: Mr. J 님, 2024년 4월 10일
Thank you for the kind words.We hope to see you again soon.Best wishes & safe travels.J. Williams.

6/10 - 괜찮아요

Arely

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Our tv in our room didn’t work. One of the bed frame made so much noise when you moved. We told the front desk but the person working there simply ignored us and didn’t say anything.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Kwabena

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found roaches in my room. They sent someone to spray some chemicals while I was in the room with my family and I stopped the person. They should do it in my absence. Dissapp
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

toilet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little construction/upgrading going on but still a rad location. 5 star for sure.
2024년 3월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 4월 4일
Dear guestThank you very much for the wonderful review. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 - 훌륭해요

Nichelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
fast and easy check in, polite staff
2024년 3월에 1박 숙박함
답변 제공: J. Willimas 님, 2024년 4월 4일
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 - 훌륭해요

Corey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was modern and clean. Staff was very accommodating. Had a couple things I needed staff to respond to and they were very helpful. The location is on I-35 with tons of construction at this time, so be prepared. Complimentary breakfast was 7 AM to 10 AM, allowing for flexible morning schedule. I’d stay here again.
2024년 3월에 2박 숙박함
답변 제공: J. Willlimas 님, 2024년 4월 4일
Dear guestThank you very much for the wonderful review. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 - 훌륭해요

Patience 님, Worcester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good
2024년 3월에 2박 숙박함
답변 제공: J. Willimas 님, 2024년 4월 4일
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

4/10 - 별로예요

Brandy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk clerk was very rude. They made put a security deposit and then when I was checking out it took almost 30 min to go check room before they would give it back.
2024년 3월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 4월 4일
Dear guestThank you very much for the input. We are extremely sorry to hear about delay in getting incidental deposit back, and we hope to see you soon.Best Wishes

10/10 - 훌륭해요

kumar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel with good breakfast.
2024년 3월에 1박 숙박함
답변 제공: J. Willimas 님, 2024년 4월 4일
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 - 훌륭해요

Hilario

연인과의 여행
좋아요: 편의 시설/서비스
Nice hotel
2024년 3월에 1박 숙박함
답변 제공: J. Willimas 님, 2024년 4월 4일
Dear guestThank you very much for the wonderful review. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

6/10 - 괜찮아요

Jennifer

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property’s needed lots of repair: the fake trees, grass was overgrown and patchy, the hallway wallpaper was peeling, the baseboards looked rotten, and there was a mildew smell in the room. The breakfast wasn’t good and the apple and orange juice were extremely watery.
2024년 3월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 3월 29일
Dear Guest,Thank you very much for your review and suggestions.As you may have noticed that we are in the process of renovating lobby and other parts of the hotel and taking care of all the wear and tear which happens overtime.Rest assured, we will see you on your next trip.Best Wishes

2/10 - 너무 별로예요

Lynn

반려동물 동반 여행
Place was not very well kept. It
2024년 3월에 2박 숙박함
답변 제공: Mr. J 님, 2024년 3월 28일
We are very sad to hear that you had a bad experience. As we are remodeling we ask that everyone please be patient with us. We hope that you give us another opportunity to be able to give you a better experienceBest wishes

10/10 - 훌륭해요

Tyler

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2024년 3월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 3월 28일
Dear GuestThank you very much for your feedback.We are sorry to hear that you did not get to stay with us. We hope to see you again next time you are in town.Best Wishes.

8/10 - 좋아요

Melisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed our overnight stay. It was quiet close to dining. I did not like driving into the property.
2024년 3월에 1박 숙박함
답변 제공: Mr. J 님, 2024년 3월 27일
Thank you for your kind words & choosing to stay with us. It was a pleasure to host you for the night & we hope to see you again soon.Best wishes & safe travelsJ. Williams.

10/10 - 훌륭해요

Rosario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Mr. J 님, 2024년 3월 27일
Thank you for the kind rating. It was ourt pleasure to host you & we hope to see you again soon.Best wishes & safe travelsJ. Williams.

8/10 - 좋아요

Erin

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We reserved this hotel because it had an indoor pool since it was too cold for an outdoor pool. But the hotel was being remodeled and the pool was closed and under construction. Had we know we wouldn’t have stayed here since that’s why we chose it.
2024년 3월에 2박 숙박함
답변 제공: J. Williams 님, 2024년 3월 26일
Dear GuestThank you very much for your feedback and we are sorry to hear that you did not get to enjoy the pool.We are done with renovating the pool and it is ready for you enjoy on your next trip.Best Wishes

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is run down, dirty, and overall very unpleasant to stay in.
2024년 3월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 3월 22일
Dear Laura,We apologize for the inconvenience, we are under renovations and working hard to provide better experience for our guests.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will be back.
2024년 3월에 1박 숙박함
답변 제공: J. Willimas 님, 2024년 3월 22일
Dear GuestThank you very much for the wonderful review.We are glad that you enjoyed your stay and we hope to see you again.Best Wishes

10/10 - 훌륭해요

Brittani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay. Everything was nice and quiet.
2024년 3월에 2박 숙박함
답변 제공: J. Williams 님, 2024년 3월 15일
Dear GuestThank you very much for the wonderful review. We are glad that you enjoyed your stay with us and we hope to see you soon.Best Wishes

6/10 - 괜찮아요

Christie

2024년 3월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 4월 4일
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 - 훌륭해요

Dawn

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff, quiet area and super clean
2024년 2월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 3월 15일
Dear GuestThank you very much for the wonderful review. We are glad that you enjoyed your stay with us and we hope to see you soon.Best Wishes

10/10 - 훌륭해요

Tiffany 님, Olathe

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property was under construction
2024년 3월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 3월 15일
Dear GuestThank you very much for the wonderful rating. We are glad that you enjoyed your stay with us and we hope to see you soon.Best Wishes

10/10 - 훌륭해요

Scott 님, Sturgeon County

2024년 3월에 1박 숙박함
답변 제공: J. Willimas 님, 2024년 4월 4일
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Our room was very clean and roomy. Liked the bedding and pillows but the air conditioner was loud. Also We could hear anything that went on in the hallway. The pool is being redone and so is the breakfast room so the downstairs breakfast area is in a makeshift area by the front door.
2024년 3월에 1박 숙박함
답변 제공: A. Orellana 님, 2024년 3월 11일
Thank you for your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. We're glad to hear that you appreciated our location and staff. However, we're sorry to hear about the issues with the construction and the room not being as expected. We understand how frustrating it must have been to deal with these issues, especially regarding the fridge and pool availability. Your comments will be shared with our team for improvement. We hope to have the opportunity to make it right for you in the future.

6/10 - 괜찮아요

Layton 님, Acworth

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Maintenance issues around property. Particularly, side exit door and room door doesn’t latch properly. Breakfast choices are poor.
2024년 3월에 1박 숙박함
답변 제공: A. Orellana 님, 2024년 3월 8일
Thank you for sharing your feedback with us. We regret to learn about the maintenance issues you encountered during your stay, particularly with the side exit door and the latch on your room door. Your comfort and safety are our top priorities, and we apologize for any inconvenience these issues may have caused.Please rest assured that we will address these maintenance concerns promptly to ensure the safety and security of all our guests. Additionally, we appreciate your feedback regarding the breakfast choices, and we will review our offerings to see where improvements can be made.We value your business and hope to have the opportunity to welcome you back for a more seamless experience in the future.

8/10 - 좋아요

Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Nice property. Pool was under renovation. Overall stay for business was good.
답변 제공: A. Orellana 님, 2024년 3월 8일
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property to be pleasant during your recent stay for business. However, we apologize for any inconvenience caused by the pool being under renovation during your visit.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret any disappointment this may have caused. Your understanding is greatly appreciated, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

8/10 - 좋아요

Tonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Mr. J 님, 2024년 3월 5일
Thank you for your kind rating and we hope to see you again soon.Best wishes and safe travels.J.Williams.

6/10 - 괜찮아요

Calissa

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool/ hot tub was down
2024년 2월에 1박 숙박함
답변 제공: Mr. J 님, 2024년 3월 5일
We at the La Quinta family do apologize for the inconvenience. We are doing a bit of remodeling and hope to have everything back at 100% with in a short period. Thank you for being patient with us during your stay. We hope to see you again soon.Best wishes and safe travels.J.Williams.

8/10 - 좋아요

Fortunate

출장 여행
좋아요: 편의 시설/서비스
Nothing special
2024년 2월에 3박 숙박함
답변 제공: A. Orellana 님, 2024년 2월 29일
Thank you for sharing your feedback with us. We're sorry to hear that your experience was not exceptional. Your comments are valuable to us, and we will use them to improve and provide a better experience for our guests in the future. If there's anything specific you'd like to share with us, please feel free to do so. We hope to have the opportunity to welcome you back and exceed your expectations.

8/10 - 좋아요

Antonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great staff. Good breakfast. Clean room. Getting to the parking lot was difficult, poor condition and in addition, construction restriction made us miss one of the events we were scheduled to attend.
2024년 2월에 1박 숙박함
답변 제공: A. Orellana 님, 2024년 2월 29일
Thank you for taking the time to leave us a review. We're thrilled to hear that you found our staff to be great, enjoyed our breakfast, and appreciated the cleanliness of your room.We apologize for the difficulty you experienced getting to our parking lot and for any inconvenience caused by the poor condition of the surrounding roads. We understand the frustration this may have caused, especially with the added challenge of construction restrictions impacting your schedule.Please know that we take your feedback seriously and will work to address any areas within our control to improve the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

8/10 - 좋아요

Randy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms but for 200 a night is a little over priced. Road construction around the facility made traffic horrible at times. Took 30 minutes to get out of the hotel and half a mile down the road. That’s not their fault though. Other than that it was great experience.
2024년 2월에 1박 숙박함
답변 제공: A. Orellana 님, 2024년 2월 29일
Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our rooms to be nice and that you had an overall great experience.We understand your concern regarding the road construction in the area, which unfortunately impacted your travel time. While this is beyond our control, we sincerely apologize for any inconvenience it may have caused during your stay.Regarding the pricing, we continually evaluate our rates to ensure they reflect the value and amenities we offer. We appreciate your input on this matter and will take it into consideration moving forward.We hope to have the pleasure of welcoming you back on your future visits to the area, and we're confident that your next stay will be even more enjoyable.

10/10 - 훌륭해요

Miriam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio, las habitaciones muy comodas y limpias
2024년 2월에 3박 숙박함
답변 제공: Mr. J 님, 2024년 2월 20일
De parte de todos nosotros aquí en la familia La Quinta. Le agradecemos mucho y nos alegra escuchar estas amables palabras. Esperamos volver a verte pronto.Viajes seguros.

10/10 - 훌륭해요

Srujana

Excellent
2024년 2월에 1박 숙박함
답변 제공: Mr.J 님, 2024년 2월 20일
From all of us here at the La Quinta family.We want to thank you for your kind words.Best wishes & safe travels

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: J. Willimas 님, 2024년 2월 17일
Dear GuestThank you very much for your wonderful rating. we are glad that you had a great stay, and we hope to see you soon.

10/10 - 훌륭해요

Kymberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: J. Williams 님, 2024년 2월 17일
Dear GuestThank you very much for your wonderful rating. we are glad that you had a great stay, and we hope to see you soon.

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though pets are allowed the place smelled very clean. It has been quiet which a lot of places tend to be a little loud. Great deal for a great room!!!
2024년 2월에 1박 숙박함
답변 제공: A. Orellana 님, 2024년 2월 6일
Thank you for your recent stay with us and for taking the time to share your experience. We're delighted to hear that you found our hotel to be clean and quiet, despite pets being allowed. Providing a peaceful environment for all our guests is a top priority for us.We're thrilled that you found our accommodations to be a great deal, and we hope you enjoyed the comfort and amenities of your room. Should your travels bring you back to the area, we would be honored to welcome you again for another pleasant stay.

10/10 - 훌륭해요

Arlet

2024년 2월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 3월 22일
Dear GuestThank you very much for the wonderful rating.We are glad that you enjoyed your stay and we hope to see you again.Best Wishes

10/10 - 훌륭해요

Peg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decor
2024년 2월에 1박 숙박함
답변 제공: A. Orellana 님, 2024년 2월 2일
Thank you for taking the time to share your thoughts on the decor. We appreciate your feedback, and it's important for us to know what our guests value. If you have any specific suggestions or preferences regarding the decor, please feel free to share them. We strive to create a comfortable and inviting atmosphere for our guests, and your input helps us enhance their experience.We hope to have the pleasure of welcoming you back for another stay.

8/10 - 좋아요

Brandon

2024년 1월에 1박 숙박함
답변 제공: J. Williams 님, 2024년 3월 22일
Dear GuestThank you very much for the wonderful rating.We are glad that you enjoyed your stay and we hope to see you again.Best Wishes

2/10 - 너무 별로예요

Arsenio

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to leave due to a medical emergency with my daughter. I was told when I left, there was no way to put in their system that I checked out early. That is fine, but I was told on multiple occasions that I would receive a refund for the early departure. Should have known better than to believe that. Of course since I booked with Expedia, I had to third party everything which made it take way longer than it should. After everything, the manager denied my refund request because, what a shocker, they show that I stayed all nights, which I didn't. I don't even mind them not giving the refund. If it's policy, I can respect that. My issue comes where I get told different things from the staff. Never staying here again and I may have written all this for nothing because I'm deleting my Expedia account after this. This happens every time I book through 3rd party.
2023년 12월에 3박 숙박함
답변 제공: A. Orellana 님, 2024년 2월 6일
We are deeply sorry to hear about the medical emergency with your daughter and the subsequent challenges you faced regarding your early departure and refund request. We understand the frustration caused by the discrepancies in communication and the complications associated with third-party bookings.Please know that your feedback is valuable to us, and we apologize for any inconvenience caused. We strive to provide clear and consistent information to our guests, and we will address this issue with our team to ensure better communication in the future.If there is anything further, we can assist you with, please do not hesitate to reach out to us directly. We sincerely hope your daughter is doing better now, and we regret that your experience with us fell short of your expectations.