아침 식사 및 저녁 식사 제공, 미국 요리

홀리데이 인 덴버 이스트, IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 덴버 이스트, IHG 호텔
3333 East Quebec Street, Denver, CO

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 326개" "
평점 8 - 좋아요. 1000개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 172개" "
평점 4 - 별로예요. 1000개 이용 후기 중 128개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 133개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

CHUNSEON

2023년 5월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2023년 5월 20일
It's regrettable that your stay with us did not meet your expectations and we hope that we may have the opportunity to provide you with a more memorable experience in the future.

10/10 - 훌륭해요

JORGE

연인과의 여행
좋아요: 편의 시설/서비스
Todo muy bien
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Estimado Jorge,Gracias por elegir el Holiday Inn Denver East. Nos complace que todo haya cumplido con sus expectativas durante su estancia con nosotros. ¡Esperamos darle la bienvenida pronto para vivir otra experiencia agradable!

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Alektra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. Rooms are a little small but just enough space.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Alektra,Thank you for your positive review! We're thrilled to hear you enjoyed your stay with us overall. It was a pleasure to host you, and we hope to welcome you back to Holiday Inn Denver East for a stay that is sure to exceed your expectations in the future.

10/10 - 훌륭해요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Essance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with no problems
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Essance,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your experience, and we hope you return the next time you visit Denver!

2/10 - 너무 별로예요

Benjamin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Timothy

2024년 3월에 3박 숙박함

4/10 - 별로예요

Trudy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mattress was caved in, there were multiple burn marks on the carpet throughout the room, the sliding glass door did not close completely and we could hear and smell everything from outside. If you are looking to relax, do not stay here.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Trudy,While we thank you for being our guest and sharing your feedback, we are sorry to hear your stay didn't live up to our normal high standards. Please know we pride ourselves on our spotless, comfortable accommodations, so we will be sure to review your comments with our team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you with the stay you expected and deserve.

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was perfect location for me, clean and quiet . Staff was friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear David,We are overjoyed you appreciated so many aspects of our property, from our superb location and peaceful accommodations to our friendly team. It would be wonderful to earn that fifth and final rating star, so please come back and see us soon at Holiday Inn Denver East!

6/10 - 괜찮아요

Andrew

좋아요: 청결 상태
2024년 3월에 1박 숙박함

8/10 - 좋아요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Michael was wonderful to work with. Incredibly polite, professional, and personable. I arrived a few hours early and was so grateful they were able to accommodate me earlier than expected. Though I was here for a short reprieve, it was great for a quick rest. Very quiet, clean, and easy to navigate. Would recommend to anyone needing a quick getaway. Thank you!
답변 제공: General Manager 님, 2024년 3월 18일
Dear Courtney,We are delighted to hear that our spirit of service shined through during your visit and that our top-notch accommodations were perfect for your needs. It was a pleasure hosting you at Holiday Inn Denver East, and we hope that you will allow us to welcome you back again soon!

6/10 - 괜찮아요

Antwain

It wa ok
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Antwain,Thank you for your feedback. We appreciate your honest assessment, and hope to have the opportunity to exceed your expectations on your next visit.

6/10 - 괜찮아요

Kim

별로예요: 청결 상태
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Hyapatia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Sean 님, Colorado Springs

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Lobby smells like dookie. Only one working elevator
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Sean,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about odor and for any issues with the elevator. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again during your next trip.

2/10 - 너무 별로예요

jaron

2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Freya

2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Aaron

2024년 2월에 1박 숙박함

4/10 - 별로예요

ROBYN

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Only one working elevator and no stairs…sometimes waited 10 minutes just to get from 2nd floor to 1st. Not a single ice machine was working. Was told they didn’t have enough staff for room service OR maid service.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Robyn,Thank you for sharing your experience with us. We are sorry to hear that you faced issues with our amenities and service. Our team is currently working on addressing these areas to improve convenience. We appreciate your valuable feedback and hope to have the opportunity to welcome you back soon for a smoother and more enjoyable experience.

10/10 - 훌륭해요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only one thing wrong they only had one elevator, and the service people were the ones having it, so it was the struggle to get up and down to your room
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Louise, Thank you for taking a moment to leave a review. We are thrilled you enjoyed your stay with us. We hope you return to Holiday Inn Denver East next time you are in town.

10/10 - 훌륭해요

Donald

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great time. The staff was friendly and the hotel was clean and well maintained.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Amy,It is wonderful to know that you had an excellent experience with us. Our team will be thrilled to know that they played a pivotal role in your stay! Additionally, we take great pride in the high standards of cleanliness we adhere to, so it's wonderful to know this commitment was reflected in your visit. Thank you for your glowing review and perfect rating, and we hope you return soon!

10/10 - 훌륭해요

henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Henry,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope you return soon.

2/10 - 너무 별로예요

Suzy

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We ended up not staying and got a different hotel. Entire place should be shut down until all repairs are made. No one should stay there until then.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Suzy,Thank you for your feedback and for choosing to stay with us. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Our maintenance team will review your concerns to address the issues you mentioned. Thank you for your review, and we hope you will reconsider and stay with us again the next time you are in Denver.

8/10 - 좋아요

Amber

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was accommodating to our needs during the entire stay!
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Amber,We're thrilled to hear you enjoyed everything about your stay with us at Holiday Inn Denver East. Thank you for taking the time to leave such a lovely review. We hope to see you again soon.

2/10 - 너무 별로예요

Suzy

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came for my daughter’s birthday, upon arrival there was a strong sewage smell, did not go away was worse in the evening; no pool (under maintenance), but would shuttle to another hotel. All ice makers broken/out of service; the sliding door on balcony would barely open/close; the water was only one temp -scalding hot, my kids couldn’t bathe as it was too hot; every time you shut the bathroom faucet off, the pipes would clamor so loud I thought they were going to burst. We ended up booking another room at a different hotel and they wouldn’t refund our stay. The entire hotel needs to be shut down until all repairs are satisfactory. We were so excited to get out of town for a weekend, and after looking at pictures, thought this would be a really fun and relaxing weekend. Never again. I feel sorry for the people working there and having to smell thhat sewage smell all day.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Andre

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ambience and everything was great, staff was polite and friendly, just disappointed the pool and hot tub area was out of service, which was the main reason why i booked my stay at the hotel in the first place
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Monique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great, the night and morning staff was very friendly and had great customer service. The patio was a great, it was just like they shown online. The rooms was cleaned well. The restaurant inside the hotel is amazing and not to expensive. It was an great experience.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Monique,We're delighted to hear about your great experience, from the hospitality of our team to the cleanliness of our rooms and the quality of our on-site restaurant. It's also wonderful that the patio lived up to your expectations and that you found value in our offerings. Thank you for choosing to stay at Holiday Inn Denver East, we look forward to welcoming you back for another exceptional visit.

2/10 - 너무 별로예요

Eduardo

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got a bunch of bugs that heat me very bad like super hard rush, I had to go a see a doctor , horrible hotel never ever I will go there !!! They don even deserve a 1 star , they deserve a cero star on the grade NASTY HOTEL
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Eduardo,We sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please consider contacting us at the property to discuss this matter further. We hope for another chance to change your perceptions down the line.

2/10 - 너무 별로예요

Than Than

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Rachel

좋아요: 청결 상태, 직원 및 서비스
The pool sad at not usable. I was way to cold in there. The hot tub is tiny.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Rachel,Thank you for sharing your feedback with us. We're glad you chose to stay with us and appreciate your insights. It's disappointing to learn about the pool's temperature and the hot tub's size. Rest assured, we'll look into these concerns. It was a pleasure to host you, and we look forward to welcoming you back and providing an even better experience.

8/10 - 좋아요

David

10/10 - 훌륭해요

Xavier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hm
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Xavier,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your stay, and we hope you return soon.

2/10 - 너무 별로예요

Alan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sewer smell was horrible said pipes broke, pool was freezing couldnt get in hot tub cold and no cold water in room
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Alan,Thank you for taking a moment to share your thoughts. However, it is truly upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we're always presenting our property and all we offer in the best light. As your travels continue, we wish you well and hope you consider returning for a better experience.

6/10 - 괜찮아요

Shanna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Dear Michael,Thank you for choosing Holiday Inn Denver East and for sharing your delightful review. We pride ourselves on our spotless accommodations, so we are thrilled you were impressed. It would be a pleasure to welcome you back on future trips to the area.

8/10 - 좋아요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I have a pleasant stay but still waiting on my 100 refundable
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear Brandon,Thank you for choosing Holiday Inn Denver East for your recent stay. We are delighted you found your room pleasant. That said, please also note that deposits are returned upon checkout after a room inspection, but depending on your bank, it may take 5-7 business days for those funds to appear in your account. We do hope you'll stay with us on a future visit.

4/10 - 별로예요

Hamilton

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The smell in the lobby area is really bad.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Hamilton,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Please consider booking another stay with us so we can show you a much better experience.

10/10 - 훌륭해요

DOUGLAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Denice

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Your bar is a joke. Your evening staff are rude and unknowledgable. It seems "sorry about that" is thier go to when responding to complaints. Day staff is much different although your policies keep truly good hospitality at a bare minimum. Thank you for allowing the fiddlers to jam!
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Denice,Thank you for your feedback. We're glad our daytime staff made you feel welcome, and we apologize for any disappointment with the bar service. We'll speak with our team about your comments, and we hope to see you again should you be back in the area.

2/10 - 너무 별로예요

Odamaris

별로예요: 숙박 시설 상태 및 시설
There were bed bugs(:
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Odamaris,Guest feedback is always appreciated as we consider it a valuable learning opportunity. We appreciate you taking the time to share your experience with us. We're very concerned about your comments regarding pests and have been working with our team to investigate your room as this is not a common experience at our hotel. Please accept our apologies for not providing you with the stay you expected. We can't change the past, but we are committed to doing better in the future, and we truly hope you will consider joining us again so we can show you a stay that better represents our true value.

6/10 - 괜찮아요

Kerisa

The location was good it’s within walking distance to shopping and eatery (Walmart, Ross, Sam’s club, famous footwear, Home Depot, ihop, hook & reel, chick fil-a, international house of pancakes, McDonalds) most of these businesses are located in Quebec Square. What bothered me was I was at this hotel for 6 nights and not once did housekeeping came in my room to empty the garbage or check toiletries. A few nights I bagged my garbage and put it outside my room door because it couldn’t fit in the trash bin that was in my room. When I told front desk about this at check out they indicated that for privacy reasons cleaning is done based on request made. I have never seen this at Holiday Inn and I’ve stayed at many locations. Also it appears a safety latch was recently installed on the balcony and the metal shavings from the door were still on the floor, thank God I did not have my kids as this might have hurt one of them. If more attention is paid to rooms to ensure comfort this hotel would be much better.
2023년 12월에 6박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Kerisa,It was a pleasure having you as our guest recently. We're thrilled to find that our excellent location was the highlight of your visit, and we appreciate you spotlighting its convenience to your fellow travelers. That said, we regret any inconvenience caused by our housekeeping policy. We'll be sure to discuss your report internally to make this information clearer moving forward. Thank you for your review, and we hope you enjoyed your time in Denver.

10/10 - 훌륭해요

Destiny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
An average hotel!
A good place to stay for my friend and I for a short trip. Lots of food and things to do in the area. The younger evening workers were so incredibly nice and helpful. They gave reviews for places to eat and were always happy to see us! The only issue is that our room was never checked on during our stay. We never got a change of towels and ran out of toilet paper. We also had trash built up. Other than that, it was pretty good!
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

sydney

별로예요: 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Jahwuan Elijah Markease

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can’t wait to stay here again!
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Jahwuan,We are overjoyed that you had a five-star experience with us, and we trust you appreciated our comfortable rooms and helpful staff. The pleasure of hosting you again would be all ours, so please come back and see us at Holiday Inn Denver East!

10/10 - 훌륭해요

Blain 님, Abbotsford

2023년 12월에 3박 숙박함

6/10 - 괜찮아요

TRAVIS

2023년 12월에 1박 숙박함