스튜디오, 킹사이즈침대 1개 | 고급 침구, 다리미/다리미판, 무료 WiFi, 침대 시트

레지던스 인 바이 메리어트 데프퍼드 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 351개 이용 후기 중 142개" "
평점 8 - 좋아요. 351개 이용 후기 중 97개" "
평점 6 - 괜찮아요. 351개 이용 후기 중 51개" "
평점 4 - 별로예요. 351개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 351개 이용 후기 중 33개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it great fitness room the breakfast was great also you guys hit it out of the park if I come back to Philly I will definitely stay in that hotel again. People are kind of nice loved it. Thank you for everything.
2024년 4월에 3박 숙박함
답변 제공: Suzanne 님, 2024년 4월 9일
Dear Luis, Thanks for the great review! We are so glad you enjoyed our state of the art fitness room and our proximity and easy access to Philadelphia. Look forward to seeing you again.

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Traveled with my wife for wrestlemania and it was a smooth 15-20 drive from the venues, breakfast was solid, will consider staying again
2024년 4월에 2박 숙박함
답변 제공: Suzanne 님, 2024년 4월 9일
Dear Stephen, So glad you and your wife enjoyed your stay with us including the close proximity to Philadelphia's Lincoln Financial Field for Wrestlemania. We look forward to welcoming you to Deptford, NJ again in the future and offering our great amenities like full hot breakfast buffet, outdoor courtyard and large suites.

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Suzanne 님, 2024년 4월 9일
Dear Veronica, Thanks for the great review and feedback. We are so glad you enjoyed your stay and look forward to your return.

4/10 - 별로예요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smelled like BO and the door didn't lock
2024년 3월에 1박 숙박함
답변 제공: Suzanne 님, 2024년 4월 9일
Dear Karen, I'm so sorry to hear that we missed the mark on your recent visit. Our cleanliness and condition of the suites are top priority. We truly appreciate you giving us the opportunity to fix this and bringing it to our attention.

10/10 - 훌륭해요

Roderick A Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ava at the front desk was the nicest associate I’ve ever encountered. The property is very clean and my family was pleased with our suite.
2024년 2월에 1박 숙박함
답변 제공: Suzanne 님, 2024년 2월 25일
Dear Mr. Thomas, Thanks so much for the positive review regarding your recent stay. We will be sure to recognize Ava for her excellent service she provided. Glad you enjoyed the large suite with your family and found the hotel clean and comfortable. Hope to see you again.

6/10 - 괜찮아요

Jeffrey

가족 여행
좋아요: 직원 및 서비스
Almost good
We came with 5 people on the reservation but when arrived they gave us a room that only slept 4. They were able to get a rollaway bed from sister hotel but was inconvenient.
2023년 12월에 2박 숙박함
답변 제공: Suzanne 님, 2024년 2월 1일
Dear Almost good, Thanks for letting know about the challenges you experienced. I'm sorry to hear that we missed the mark on your stay with the sleeping arrangements, but glad we were able to help in some way to ensure a restful nights sleep. We appreciate the feedback and will use it to better serve our guests in the future. We hope to see you again.

8/10 - 좋아요

Dean

2023년 11월에 2박 숙박함
답변 제공: Suzanne 님, 2024년 2월 1일
Dear Dean, Thanks for the great review and we hope to see you again soon.

8/10 - 좋아요

Vanessa

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The front desk staff were super friendly and every employee we passed in the halls greeted us warmly. The lobby of the hotel is lovely and it appears they’re making an effort to improve. Our room was a king studio suite which we chose over other hotels for the kitchen feature. The kitchen was extremely clean and refrigerator/freezer, table, chairs etc. perfect for our needs. The bed and linens were also clean. The major problems were the smell of the hotel and room once you left the main lobby - the whole place basically smells musty and although we had a non-smoking room, you could tell people had definitely been smoking in there. It is also a pet friendly hotel which I hadn’t realized before, so I did see cats in windows when we pulled up and as someone with allergies I wish this had been made very clear before booking. I mentioned this at the front desk and the nice woman gave us a room on the 3rd floor noting that it’s less used for people with pets, which was somewhat accommodating and helpful. Though I did see a cat on the third floor so it does happen. The carpets around the hotel and in the room are pretty gross so I recommend slippers for walking around your room. The bathroom itself is pretty nice and modern but there was hair in the shower and behind the toilet. There is as others have mentioned some mold in the showers. Immediate area a little sketchy, loud highway, but tons of food and shopping. Not Marriott quality but will do, ask for 3rd floor.

10/10 - 훌륭해요

Evangelos

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 10월 10일
Dear Evangelos-Thank you for letting us know about your great stay! We look forward to seeing you again!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
The morning of the trip, I received an email saying to check-in digitally and when I attempted to, it showed that I had no reservation. When I contacted both hotels.com and the hotel itself, I was relieved to be told I had a reservation. If they’re sending an email saying to check in and I go to do that and the reservation is not found, something needs to be checked because that should not happen if you want to have a seamless experience. When I arrived at the hotel, I was then told that the check-in time was at 4pm, so I checked out the rest of the hotel and while some things like the hallways and the elevators(which made me scared it was going to break down) could use a renovation to be a little less rundown, the rest of the hotel was passable and since I was there for a wedding party, the central dining room area was fantastic for all of us. The room had a lot of amenities and I was not able to use all of them but for the price, I recommend this hotel over the Fairfield next door due to the rooms at the Residence themselves being a much better value in terms of amenities and space than the Fairfield or other hotels in the area.
2023년 9월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 10월 10일
Dear Anonymous, Our apologies for the computer glitch, not sure why it would not allow you to see the reservation after advising you could check in online. Despite the challenge, we are glad you would recommend the hotel and enjoyed your visit. We too agree the amenities are great, especially the full size suite with fully stocked kitchen area. Our fitness center is state of the art and hopefully you will get to experience it next time. We look forward to seeing you again.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Needs Updating
We were very disappointed , the sofa bed was horrible you could feel the springs on the your back. It wasn't as clean as I would have liked. There was a used old sheet in the the sofa bed and tiny ants on the night table . Definitely not worth the money we paid.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Christina

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
2023년 8월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 8월 29일
Dear Christina, I'm sorry to hear your stay didn't go as planned. Please reach out to discuss and provide more details. We want to make this right.

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Suzanne 님, 2023년 8월 29일
Dear Barry, Thanks for the great review and we are glad you enjoyed your stay. Look forward to seeing you again.

10/10 - 훌륭해요

Irene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Suzanne 님, 2023년 8월 28일
Hi Irene, We love a perfect 10 and that you loved us as well! Thanks for the positive feedback and we hope to see you again.

10/10 - 훌륭해요

Ari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 8월 24일
Dear Ari,Thanks so much for the great review! We are glad you enjoyed your stay with us and hope you will return again.

10/10 - 훌륭해요

Christine

2023년 8월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 8월 28일
Dear Christine, Thanks for the excellent review! We are glad you enjoyed your stay with us and hope you will return again.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice but Misinformation
Make sure to check with the actual hotel, when using hotels.com, about check in and out times and extra surprise fees upon arrival, as they do not coincide with each other.
2023년 8월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 8월 4일
Dear Anonymous, Thanks for the great feedback and we are glad you enjoyed your visit. Unfortunately, 3rd party information is not always accurate, though we do try to contact them and update when we see something. They also don't have all information posted- great suggestion to check with the hotel site as well! We hope to see you again soon.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The young lady at the front desk was the sweetest staff member!! Will definitely be back!
2023년 7월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 7월 30일
Dear Sandra, Thanks so much for the great review! We will share your feedback with our front desk team and hope to see you again.

8/10 - 좋아요

GEORGE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 7월 11일
Dear GEORGE-Thanks for the great review and we are glad you enjoyed your stay. Hope to see you again soon.

10/10 - 훌륭해요

Alfonso

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 6월에 5박 숙박함
답변 제공: Suzanne 님, 2023년 6월 27일
Dear Alfonso, Thanks for the great score regarding your recent stay. We are happy you enjoyed your visit with us at the Residence Inn Deptford and hope to see you again.

6/10 - 괜찮아요

Alyson

좋아요: 직원 및 서비스
2023년 6월에 4박 숙박함
답변 제공: Suzanne 님, 2023년 6월 22일
Dear Alyson, Thank you for staying with us. We are glad you enjoyed your visit and hope you will return to see us again soon.

4/10 - 별로예요

Amani

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were roaches it wasn’t very clean
2023년 5월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 5월 31일
Dear Amani, Thank you for your recent feedback. I'm sorry to hear about the challenges and can assure you we take these concerns very seriously. This is not something we encounter normally. We have since contacted our pest control to company to evaluate and treat if necessary. We do apologize for this and thank you for making us aware.

6/10 - 괜찮아요

Amani

2023년 5월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 5월 31일
Dear Amani Thank you for the feedback on your recent stay. We hope you will visit again and give us the opportunity to achieve a higher score in the process. We truly appreciate your business and feedback.

6/10 - 괜찮아요

John

2023년 5월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 5월 31일
Dear John,Thanks for the review and we hope you enjoyed your visit. We look forward to seeing you again.

4/10 - 별로예요

Matthew

2023년 5월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 5월 31일
Dear Matthew, Thanks for the review and we hope to see you again and try for a perfect 10!

10/10 - 훌륭해요

Kathy

It was a great hotel and great location for us!
2023년 5월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 5월 22일
Dear Kathy, Thanks for the excellent review! We are so glad you found our location great and that you enjoyed your stay. With easy access from Philadelphia and Atlantic City we are a great location. We hope you will visit us again.

8/10 - 좋아요

Carla

2023년 5월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 5월 23일
Dear Carla, Thanks for staying with us and for the great review. We are glad you enjoyed your stay and hope to see you again.

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I have stayed here multiple times before and the property has gone steadily downhill. I am a Marriott Gold Status member so know what to expect from their properties. I reserved 2 x 1 bedroom suites with queen sofa beds. The first room we were given - 108 - smelled very bad and the pull out couch looked like was 30 years old and falling apart. There were terrible stains all over the cushions. When we pulled out the bed, it got much worse. The mattress also looked like it was 30 years old and terribly stained. I wouldn't let my worst enemy sleep on it. We asked to be moved to a different room - the staff was helpful and the mattress in the 2nd room was much better. However, the bathroom was moldy and in terrible shape. There was also no shower gel in the dispenser. I would not recommend this property.
2023년 5월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 5월 21일
Dear David, Thank you for the feedback on your recent stay with us at the Residence Inn Deptford. Your experience falls below our standards and we are sorry to not exceed your expectations. As a Gold Status member, we truly value your business and want to apologize for the issues you experienced. We are glad to hear the staff was helpful and will be meeting with the maintenance department to make the necessary repairs to all issues you have mentioned. It's my sincere hope that you will give us another chance in the future.

4/10 - 별로예요

Jodi

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Was not clean. Checking in was difficult. No rooms ready at 3:00??? Hallways dirty. Had false fire alarm (a kid pulled it) and we had to exit hotel. No compensation for inconvenience.
2023년 5월에 5박 숙박함
답변 제공: Suzanne 님, 2023년 5월 16일
Dear Jodi, Thank you for the review on your recent stay with us. I'm sorry we didn't have a room ready for you at 3pm. Although normal check in time is not until 4pm, we do offer our rooms on a first come first serve basis and had a large number of arrivals on that particular day. As quickly as we completed the completed, we were checking guests in. I hope you didn't have to wait to long to receive your room. We appreciate your feedback and hope you will give us another try again in the future.

10/10 - 훌륭해요

Kadia

2023년 5월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 6월 22일
Dear Kadia, Thanks for the great review. We are glad you enjoyed your stay and hope to see you again.

2/10 - 너무 별로예요

Kim

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Late check in, didn’t get into our room until 430
2023년 5월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 5월 16일
Dear Kim,I'm so sorry we were late in preparing for your arrival. We make every attempt to have all rooms ready at time of check in and are disappointed that we missed the mark. We hope to have you visit with us again and will be sure to exceed your expectations.

8/10 - 좋아요

Molly

2023년 5월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 5월 16일
Dear Molly, Thanks for the great review and we are glad you enjoyed your stay with us!

6/10 - 괜찮아요

Meghan

좋아요: 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 5월 16일
Dear Meghan, Thanks for the review and we hope to earn an even higher score on your next stay with us.

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great one night stay to see a concert at Lincoln Financial Field. It was convenient and a great place to stay; good location -near shopping and the highway. Quiet, well equipped room.
2023년 5월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 5월 15일
Dear Erin, Thanks for the great review. So glad you were able to enjoy a concert while staying with us. Our proximity to Philadelphia makes it an easy commute. The Deptford Mall is so close by and we have easy access to major highways in the area. We hope to see you again for your next visit to the area.

10/10 - 훌륭해요

Darlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the whole stay.
2023년 4월에 7박 숙박함
답변 제공: Suzanne 님, 2023년 5월 11일
Dear Darlene, Thanks for the excellent review. So glad you enjoyed the whole stay in our Suite with full kitchen. We hope you were able to partake in the complimentary breakfast buffet and also take advantage of our state of the art fitness center. Looking forward to seeing you again.

8/10 - 좋아요

Michael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The entrance was narrow and not well lit. The parking spaces were narrow.
2023년 4월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 4월 28일
Dear Michael, Thanks for the review and we are glad you enjoyed your stay! We hope you will visit us again in the future.

4/10 - 별로예요

Ashley

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After checking in we discovered a lot of dog hair in our room. It was all over us and our stuff. My husband is allergic and we had to leave an hour later because of it
2023년 4월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 4월 24일
Dear Ashley,Thank you for your review. We appreciate your time and will work towards improving our cleaning procedures. I'm so sorry we were not able to meet your expectations on this visit.

4/10 - 별로예요

Damon

2023년 4월에 3박 숙박함
답변 제공: Suzanne 님, 2023년 4월 18일
Dear Damon, Thank you for you review of the hotel and we are sorry to not exceed your expectations. If you would like to discuss your stay in more detail, please feel free to contact us directly. Sincerely,

4/10 - 별로예요

Ji

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 4월에 4박 숙박함
답변 제공: Suzanne 님, 2023년 5월 2일
Dear Ji-Thanks for your feedback and we hope you will visit us again, as we look forward to exceeding your expectations on the next visit.

8/10 - 좋아요

Rochelle

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
none to share
2023년 4월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 4월 10일
Hi Rochelle, Thaks for the great review. Glad you enjoyed your stay and we hope you will return again.

10/10 - 훌륭해요

Wallace

2023년 4월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 4월 10일
Hi Wallace, Thanks for the perfect 10! We are glad you enjoyed your stay and we look forward to welcoming you back.

10/10 - 훌륭해요

Ebony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 3월 21일
Dear Ebony-Thanks for the perfect 10 score! We are glad you had a nice stay and hope you will return to stay with us again.

10/10 - 훌륭해요

Amy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean easy checkin, spacious rooms.
2023년 2월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 2월 20일
Dear Amy-Thank you for the 5 star review on your stay. So glad you enjoyed it and we hope you will return again.

10/10 - 훌륭해요

David

2023년 2월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 3월 17일
Dear David, Thanks for the excellent rating! We hope you will return to see us again.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 1월 31일
Dear Barbara, Thanks for the perfect 10! We are so glad you enjoyed your stay with us and look forward to your next visit. Sincerely,

10/10 - 훌륭해요

Samuel

2023년 1월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 3월 17일
Dear Samuel, Thanks for the 5 star review. So glad you enjoyed your visit!

2/10 - 너무 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Choose another hotel!
First room was changed because of dirty/stained/worn sofa bed. Rooms came with sticky mouse traps & roach traps. Cooling system was VERY loud. Fire alarm went off multiple times around 1:00am. Bed was comfortable but slept with lights & tv on to keep away critters. Not very much rest.
2023년 1월에 1박 숙박함
답변 제공: Suzanne 님, 2023년 1월 31일
Dear Michelle, Thanks for the feedback on your recent stay with us. I'm sorry for the issues you experienced. We are constantly working with a pest control company as a preventative process. My apologies for the alarm in the early morning hours. Although we are thankful the safety system alerted all our guests of a potential safety issue, we know how frustrating this can be since you didn't get as much rest as needed, even if the bed was very comfortable. I hope you will give us another try in the future, as I can assure this is not our normal level of service. Sincerely,

8/10 - 좋아요

Carol

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Suzanne 님, 2023년 1월 31일
Dear Carol, Thank you for the feedback regarding your recent stay. We hope you will return to visit us again in the future. Sincerely,

2/10 - 너무 별로예요

Kathleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Surprised and Disappointed
I did not realize that the parking was extra..I have never stayed at a hotel that had a parking lot and charged their paying guests. I received a receipt the Monday after my stay with the parking charges that were added to my card. The room was dirty..the rug smelled like urine and it turned our white socks black. The office chair had a stain on it that resembled feces (photos below) and the kitchen sink was backed up. As we left we did tell the front desk. 2 managers nearby only looked up from what they were doing then proceeded to ignore us. I honestly was surprised at the condition of this hotel and will not be returning.
Stain on the Office Chair in our King Suite.
List of issues with the suite.
2022년 11월에 2박 숙박함
답변 제공: Suzanne 님, 2022년 11월 14일
Dear Kathleen, Thank you for the feedback on your recent stay and my apologies for the miscommunication regarding the parking fees. Our hotel, as well as others in the area, charge a fee for parking. I'm sorry about the condition of the room as you have noted and displayed. This is not our normal level of cleanliness and I hope you will give us the opportunity to show you the true condition of our property. If you would like to discuss this further, I can be reached via phone and would welcome the opportunity, as I missed you when you departed the hotel.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
you need help.
2022년 7월에 6박 숙박함