We stayed for two nights, check in was smooth, and hotel is centrally located next to the river, bus station and shopping area.
We went out for the evening and left our air con on, but on returning the room was not cool, we decided it wasn't going to be a good night so went to reception to complain. Immediately we were offered the chance to change rooms and while they ensured the room was ready a complimentary drink at the bar. The staff couldn't have done more to help. There was an issue with the TV suddenly coming on in the middle of the night which is disconcerting and it happened both nights.
Despite the problems we encountered we enjoyed our short stay because of the staff
All staff in the hotel; reception, bar, restaurant, and the local management team, are extremely customer focused and do everything they can to make your stay as comfortable as possible