리셉션 홀

브리타니아 팰리스 호텔 벅스턴 앤드 스파 여행 후기

4 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 240개" "
평점 8 - 좋아요. 1003개 이용 후기 중 331개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 203개" "
평점 4 - 별로예요. 1003개 이용 후기 중 143개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 86개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Charlie

좋아요: 청결 상태, 직원 및 서비스
Basic room, friendly staff.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ian

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Public rooms very nicely decorated, bedroom (116) had its main decor revamped but was let down by some 'shabby' fitments. Main 'gripes' were that the evening meal menu outside the dining room bore no resemblence to the food on offer inside! Although the breakfast buffet was very good. Also, not happy about having to pay for car parking and wi-fi in rooms...
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Pete

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Apart from my typical old man's fumble with the key card, a most enjoyable stay occured.
2024년 2월에 1박 숙박함

8/10 - 좋아요

andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time I have stayed here and I like it. It has obviously been a grand place in the past and it retains some nice features. With a building like this it is difficult not to notice some little things that need attention. However I have had two of the best nights sleep ever when staying here. The bed was super comfortable and massive. The staff are very friendly and helpful. Breakfast is extra but that wasn't a big deal and I have paid more for less in other places.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Stephen

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed in room 167, tv not tuning into any channels. Phoned hotel up 3 times no answer. Went down to reception phoned again and it was only when i pressed the bell did a young lad came out the back saying he just heard it. He changed our room straight away to room 54. It took nearly 10 mins for hot water to come through to the bath. On the plus side tv was working. No wifi in room unless you pay, its 2024 move with the times! Expensive breakfast at £12 on the day you arrive or £15 the morning you decide to have it. Better to go 5 mins into Buxton and use a local cafe.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was okay but a few things we were disappointed with: 1. WiFi is chargeable per day and you have to pay per device. That means every phone in your party. Since mobile reception was pretty poor in the area, this seemed cynical. 2. The gym was also extra (as were the rest of the health facilities) but the wording of the booking implies it is included (no mention of extra charges). 3. You have to request housekeeping. Whilst I understand this is probably to reduce waste and cost, would have been nice for the check-in team to point that out. Returning to your room in the evening to discover you are still out of the basics is a bit frustrating. The point is that those things are included in almost all other hotels so it’s a bit of a surprise and a gotcha.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely building (obviously aged) and grounds. Staff very friendly. Breakfast selection good. Room OK, clean but lacked sockets.
2024년 2월에 1박 숙박함

8/10 - 좋아요

andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is a very grand old building and a really enjoyable place to stay. It has some areas that could do with a bit of mending and if that kind of thing is really important to you it might affect your view. I was in a standard double and the facilities were great the bed was very comfortable and massive. We had a meal in the evening which was very good and reasonably priced. The big plus was the staff. There were not very many in the hotel but they were very helpful and friendly. Overall an enjoyable stay in a grand old hotel that could do with some love. Again staff were a massive plus point. Well done guys.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Daryl

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a wonderful example of years past, the design and architecture and the great condition the hotel is testament to the quality of the build all those years ago
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Elaine

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cean but tired. No bedside table at one side of the king-size bed. Television did not work.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for money and a good size room
2024년 1월에 1박 숙박함

4/10 - 별로예요

Jonathan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
I booked 4 nights as i was working close. The Monday night...no sleep in till 23.45..the music was a piss take..the staff was having a party i was told..i told the staff the next day. Ask to be .ived rooms. They told me it would not happen again... the Wednesday night. It happened again. I will never stay there again ..
2024년 1월에 4박 숙박함

2/10 - 너무 별로예요

Ashley

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Firstly the room was like a prison room it’s just plain white with marks all over the walls and it has not been decorated for years !! Then there is the lack of spa the whole reason we booked we tried numerous times to book with the spa and nothing ! The staff at the hotel was not helpful with this at all! The leisure facilities were unclean and smelly was not worth the 6 pounds and we only spent 15 mins in there as the pool was freezing! The best part about the hotel was the entrance! Then everything else was downhill from there! The best way to describe it is the tower of terror !
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Leanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel good location the food was not great a bit disappointing will go again the parking was a shock £5.00 24hrs
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Trevor

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely escape, property is full of character and steeped in history. Room was spacious and quirky and the facilities were as we'd expected them to be. The ladies in the treatment room were amazing and helpful as were the ladies on reception. Would definitely go back.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Terry

가족 여행
The standard double room we booked was tiny. I was told the cheaper compact room was the same but without a window. We stayed in room 175 and the smell from the drains was awful. The breakfast was good except for the sausages. The tables were large communal which wasn’t a problem for us. The building itself is stunning with lots of character.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Ann-marie

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Trevor

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
We decided to stay at the hotel for Christmas Eve and Day as a break on our journey to see my parent and brother. The hotel is a stunning building especially in and around the reception and communal areas. As you get further from those areas the standard begins to slip with worn carpets and padlocked hasps on some doors. The worst thing is the totally inadequate staffing which was commented on by many of the holidayers on a number of coach parties starting there. The Christmas dinner was poor. Much of the food had been pre par cooked and just finished off for serving resulting in leathery roast potatoes and sirloin steak, the latter the dog enjoyed as it was inedible. Considering the meal had to be pre-ordered (and paid for in advance) and the time was stipulated by the hotel, it took 2.5 hours before we had eaten everything with a very long time between each coarse. Even then they hadn't removed the plates from the previous course before bringing out the next course. This was because there were far too few staff to deal with the number of diners and many were clearly inexperienced. That is clearly a management issue. Although I may be wrong I suspect the kitchen was too small to accommodate so many diners at once, hence the long delays but again it is a management problem. I highlighted the fact that doors marked fire doors did not open in the direction of escape (advised practice for most circumstances) and the manager started arguing with me Fawlty Palace!
2023년 12월에 2박 숙박함

8/10 - 좋아요

Linda

2023년 12월에 2박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great wk/end stay in a nice victorian hotel
2023년 12월에 3박 숙박함

4/10 - 별로예요

Anne

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not What I expected, disappointing
Though we were told check in was 4.00pm, as we had travelled from Southern England we asked if we could get into our room, no, we had to wait 1.5 hours! Room only had two plug sockets available, none near where I wished to use my laptop. You had two pay £7.00 each to use the wifi in the room!!! The room was right at the back of the hotel, five minutes walk from reception. On the plus side the room was clean. The breakfast was good. I would not recommend this hotel.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovley night
2023년 12월에 1박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel for a short break
Stayed here before, albeit 13 years ago, but we knew what to expect and the price we paid reflects it. It's a beautiful hotel, well positioned in Buxton. It's clean, it's quiet, the breakfast was perfect and the room was clean. The only thing I didn't like was the comfort of the bed but that's down to the individual rather than a fault of the hotel. Would deffo stay here again.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Samara

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had really old furniture, really needs updating. Nothing luxury about the place at all. The bathroom is standard, power of the shower was no good. The spa centre is just a standard pool, no jacuzzi. Sauna room wasnt working. Just an awful experience its not what it shows u online pictures.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Teresa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good but could've been great
stunning looking hotel, must have been amazing in its hey day , sad to say it is looking a bit tired inside (nothing a bit of decorating would not put right) room was nice, but the bathroom was cold - no heating , and the water temp for the shower wasnt hot either.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Leslie

별로예요: 객실의 편안함
OK! Week end
The booking in process was quite slow, the hotel looks amazing with the christmas decorations, beyond that the hotel is quite dated and the room we were allocated was showing it's age. The room was ok! We would stay again but would like a room that has been updated next time.
2023년 12월에 4박 숙박함

8/10 - 좋아요

Simon

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Full on wedding when we stayed there! Good hotel but they should have told us there was a wedding with 300 guests! Really good breakfast!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Anne

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was looking very festive. Excellent value for money and brilliant location, right next to the railway station. The room was warm and cosy. Ours had a lovely large bathroom. Enjoyed the spa.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Adele

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Not happy
The hotel and room were very good . I would choose to stsy there again , but it was meant to be pay at property. The hotel took the money out automatically the day before. We we got there we had yo pay again ,I said you took the payment yesterday . They said thst was not the payment it was the guarantee for the room. So until they put it back on my bank ,we are 75 pound worse off. And we did not agree for them to take it . They should not have charged me twice .
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Robert

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Geoffrey

2023년 11월에 1박 숙박함

8/10 - 좋아요

Sandra

좋아요: 청결 상태
별로예요: 객실의 편안함
Not great
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful building great staff, literally next door to Buxton attractions, room immaculate and great value for money
2023년 11월에 1박 숙박함

8/10 - 좋아요

Lynne-Marie

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Anthony

별로예요: 숙박 시설 상태 및 시설
Location
2023년 10월에 5박 숙박함

2/10 - 너무 별로예요

David

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Excellent stay,good value for money in the grand old hotel and lovely staff
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable stay in this classic hotel. sadly, after a swim on the evening of our arrival, the hotel pool was out of action for the remainder of our stay. this was the only disappointment of our visit.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Arturas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Arthur
.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved its quirky Victorian grandeur
Loved this place, it's looking a bit dated and tired in place but the regal essence shines through. Architecture and decoration is classic and its proximity to the town and the railway station is great. Needed to lay a bread crumb trail to get to our room out the back - wasn't too far but down some more recent corridors and through about four fire doors. Loved sitting in the bar are on the leather sofas watching the world go by. Breakfast great although the coffee machine wasn't great and the toaster needed a few passes to brown the bread. Good cooked and cold options though. Definitely return here. It's the quirky, whimsical opposite to a a Travelodge and all the better for it.
2023년 10월에 2박 숙박함

4/10 - 별로예요

nicolas

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very dated, the room are clean but horrible. No heating in my room as well. the sauna and hamam was very dirty as the pool changing room...
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Owen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
9/10
Would stay again - check in-out times could be better
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
ok and close to center
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Richard

출장 여행
별로예요: 숙박 시설 상태 및 시설
Hotel is very dated.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a pleasant stay
2023년 10월에 1박 숙박함

8/10 - 좋아요

Paul

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함