외관

햄프턴 인 & 스위트 앨투나-디모인 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 앨투나-디모인
215 Adventureland Drive NW, Altoona, IA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 504개 이용 후기 중 341개" "
평점 8 - 좋아요. 504개 이용 후기 중 112개" "
평점 6 - 괜찮아요. 504개 이용 후기 중 28개" "
평점 4 - 별로예요. 504개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 504개 이용 후기 중 13개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

??

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean room with decent breakfast
2021년 12월에 1박 숙박함
답변 제공: John 님, 2021년 12월 22일
Thanks for your feedback! We hope to see you again soon!

10/10 - 훌륭해요

PRINCE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the side of the room. It’s a very nice room
2024년 3월에 1박 숙박함
답변 제공: Priscilla 님, 2024년 3월 21일
Thank you for your review! We appreciate your time and effort. We are so happy to see you enjoyed your stay with us.

10/10 - 훌륭해요

Vicki 님, Midland

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice front desk people and a comfortable, clean room! Spacious breakfast area. Some construction around the area and no lighted sign at the location where you needed to make the turn to the hotel.
2024년 2월에 1박 숙박함
답변 제공: Priscilla 님, 2024년 2월 21일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We appreciate the time you took to let us know about your stay. Hampton Inn staff are so happy that you loved the service we provided and can’t wait to welcome you back to our home away from home. Sorry that we didn't have a lighten sign where you need to turn off the main road. We will see what we can do for our guests. If you need anything, please reach out to us to book your next stay.

10/10 - 훌륭해요

David

2024년 1월에 1박 숙박함
답변 제공: Priscilla 님, 2024년 2월 5일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

10/10 - 훌륭해요

Byron

2023년 12월에 1박 숙박함
답변 제공: Priscilla 님, 2024년 1월 24일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We appreciate the time you took to let us know about your stay. Hampton Inn staff are so happy that you loved the service we provided and can’t wait to welcome you back to our home away from home. If you need anything, please reach out to us to book your next stay.

10/10 - 훌륭해요

Andreas 님, Shaker Heights

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dog walking is not easy
2023년 12월에 1박 숙박함
답변 제공: Priscilla 님, 2024년 1월 2일
Thank you for taking the time to let us know how we did. We appreciate your business and time. With all the grassy areas we provide we hope all pet owners are able to walk dogs with ease. We hope to see you back here your next time through Altoona.

10/10 - 훌륭해요

Charlotte

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and inviting hotel. We met up with friends and it was perfect for kids and adults
2023년 12월에 1박 숙박함
답변 제공: Priscilla 님, 2024년 1월 2일
Thank you for taking the time to let us know how we did. We appreciate your business and time. We hope to see you back here your next time through Altoona.

10/10 - 훌륭해요

NaManet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 12월 26일
Thank you for your review. We appreciate you time in letting us know how we did. We look forward to seeing you again on your way through Altoona, IA.

10/10 - 훌륭해요

Linda

2023년 12월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 12월 20일
Thank you for your review. We really appreciate your feedback. We look forward to seeing you again on your way through Altoona/Des Moines.

10/10 - 훌륭해요

Tina

2023년 12월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 12월 26일
Thank you for your review. We appreciate you time in letting us know how we did. We look forward to seeing you again on your way through Altoona, IA.

10/10 - 훌륭해요

Jennifer

2023년 11월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 12월 20일
Thank you for your review. We really appreciate your feedback. We look forward to seeing you again.

8/10 - 좋아요

Joana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a great place to stay. Was disappointed there were no drawers or proper storage space for a suite with 6 people.
2023년 11월에 3박 숙박함
답변 제공: Priscilla 님, 2023년 11월 28일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We appreciate the time you took to let us know about your stay. We are sorry about the storage space. There is drawer in the tv stand, but if not looking they can be a little harder to spot. We will do better at making this known to our guests. Thank you for bringing this to our attention. Hampton Inn staff are so happy that you loved the service we provided and can’t wait to welcome you back to our home away from home. If you need anything, please reach out to us to book your next stay.

10/10 - 훌륭해요

Christy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stumbled upon this hotel, and we needed to stop due to bad road conditions from the storm that came through. It turned out to be a great place to stay.
2023년 11월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 11월 28일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We appreciate the time you took to let us know about your stay. Hampton Inn staff are so happy that you loved the service we provided and can’t wait to welcome you back to our home away from home. If you need anything, please reach out to us to book your next stay.

10/10 - 훌륭해요

Paula

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스
Clean, friendly and great breakfast. Definitely stay here again.
2023년 11월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 11월 20일
Thank you for your feedback. We appreciate the time you took to leave us a review. We hope to see you back soon.

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly
2023년 11월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 11월 7일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

8/10 - 좋아요

Darrin

2023년 10월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 10월 30일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

8/10 - 좋아요

JENNY

가족 여행
It was fine for an overnight stay. The AC couldn’t be turned down lower than 68 degrees which was a bummer. The front desk person was very nice about offering a later check out if needed since we were tired travelers.
2023년 9월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 9월 25일
Thank you for taking the time to let us know how we did. We are sorry to hear that you had issues with your A/C unit. We strive for 100% satisfaction, and we hope to keep improving with your notes. I have given this to the maintenance team to get taken care of right away. We appreciate your feedback and do hope to see you in the future for another chance to impress.

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 9월 24일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We appreciate the time you took to let us know about your stay. Hampton Inn staff are so happy that you loved the service we provided and can’t wait to welcome you back to our home away from home. If you need anything, please reach out to us to book your next stay.

10/10 - 훌륭해요

Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great customer service
Front desk personnel made this stay stand out. Overly friendly, anticipating needs, and seemingly actually wanted to be there. Service like this seems hard to find but they've got it figured out. From check in to check out the staff make this a great place
2023년 9월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 9월 24일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We appreciate the time you took to let us know about your stay. Hampton Inn staff are so happy that you loved the service we provided and can’t wait to welcome you back to our home away from home. If you need anything, please reach out to us to book your next stay.

10/10 - 훌륭해요

Donna sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 9월 9일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

10/10 - 훌륭해요

Phillip

단체 여행
좋아요: 편의 시설/서비스
Super quiet room and wonderful staff. LOVE the breakfast!
2023년 8월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 8월 27일
Thank you so much for taking the time to let us know how we did. We appreciate your business. The staff will be happy to know that they served you well and provided the best service they could to you. Sandy in breakfast will be excited to see you loved breakfast.

8/10 - 좋아요

Kristine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hampton Inn & Suites Altoona-Des Moines 님, 2023년 8월 23일
Thank you for taking time out to review your recent stay with us. We are glad you enjoyed staying with us and we look forward to your next visit.

2/10 - 너무 별로예요

Tina

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
It was terrible because the bed was hard as a rock plus it cost way more than what it said at first. There was no hottub either.
2023년 8월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 8월 21일
Thank you for taking the time to review us. We are so sorry that you did not enjoy your bed. We use all the Hilton required items to make the beds as comfortable as possible. Per our website no we do not have a hot tub and we are sorry this was not stated to you before booking. We appreciate your business and hope we can impress with your future stays.

2/10 - 너무 별로예요

Connie

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Broken and Dirty
Hotel was very dirty and shower door was broken and shower handle to turn water on was not attached to wall and no water. Very disappointed in this being a Hampton def not representing the rest of the chains that I’ve stayed in!
2023년 8월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 8월 21일
Thank you for taking the time to review us. We are terribly sorry for the room issues that you have experienced. We did take the time to get those corrected today and to reach out and let you know how we could take care of you. I apologize that you thought our hotel was dirty. We do lots of cleaning each day and we hope that we have the ability to see you again and show you the best we can be.

10/10 - 훌륭해요

Scott

2023년 8월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 9월 9일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
There was an awful sewer smell in our room. We had to sit in the lobby from 6 am until check out. When asking the front desk they said they couldn’t do anything about it we had to contact Expedia since we booked through them. Very disappointing.
2023년 8월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 9월 12일
Thank you for taking the time to provide your much-valued feedback. We are so sorry about the issues you experienced during your stay with us. We have since fixed the issues and are so sorry that you experience them. We will be addressing these issues with our staff to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you with a much better experience.

10/10 - 훌륭해요

ILEYAS AHAMED

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay, very clean and comfort. Breakfast was amazing. Would recommend and love to come back
2023년 8월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 8월 14일
Thank you for your review. We appreciate the time you took to let us know how great your stay was. We look forward to seeing you in the future and hope the rest of your trip is as good as you would like. Have a blessed year!

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Priscilla 님, 2023년 8월 8일
Thank you for letting us know how your stay was. We appreciate your time. If there were ways for us to improve, we would love to hear from you to train better if needed. We hope to excel during your next stay.

10/10 - 훌륭해요

Ciera

2023년 7월에 7박 숙박함
답변 제공: Priscilla 님, 2023년 8월 12일
Thank you so much for taking the time to let us know how we did. We appreciate your time. We hope to see you on your next trip through Des Moines.

6/10 - 괜찮아요

Jaclyn

2023년 7월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 8월 8일
Thank you for letting us know about your stay. We appreciate your time, if there were ways, we could have made it better please let us know. We hope to excel the next time.

10/10 - 훌륭해요

Karyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 7월 25일
Thank you for letting us know about your stay.

6/10 - 괜찮아요

Jaclyn

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The staff was very friendly and helpful! Our room had a few not so great things - the outlets in the bathroom did not work, nor did the light above the shower, and the tub was not super clean. There were exposed outlets in the room which was concerning as we have young children. We tried to use the indoor pool and the chlorine was so strong it burned our eyes and the pool water was freezing. The tv in our room stopped working and we asked the staff about it and they didn’t know how to fix it either. The room served its purpose but for the price we paid for a two night stay the overall quality of amenities and property were extremely disappointing.
2023년 7월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 7월 26일
Thank you for letting us know about your stay. We are very sorry for the issues that you experienced with the room and the pool. We have taken action and fixed all of these things right away. We do hope to see you in the future for another chance to WOW you with our Hilton rooms.

2/10 - 너무 별로예요

David

2023년 7월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 7월 26일
Thank you for letting us know about your experience, if there are ways, we could have improved please let us know. We would love to hear from you so that we can take the opportunity to learn from it.

8/10 - 좋아요

Sarah

2023년 7월에 2박 숙박함
답변 제공: Priscilla 님, 2023년 8월 8일
Thank you for letting us know how your stay was, we hope to excel more in the future!

8/10 - 좋아요

Alfred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ok
2023년 6월에 3박 숙박함
답변 제공: Priscilla 님, 2023년 7월 25일
Thank you for letting us know about your stay.

10/10 - 훌륭해요

Albert

2023년 6월에 1박 숙박함
답변 제공: Priscilla 님, 2023년 7월 25일
Thank you for letting us know how your stay was.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 19일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 19일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 19일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

10/10 - 훌륭해요

Glen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night, clerks were super nice, beds very comfortable
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 19일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

8/10 - 좋아요

Jerrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 23일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

10/10 - 훌륭해요

David 님, Topeka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe, quiet, plenty of area shopping and restaurants. Easy parking at hotel
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 22일
Thank you so much for taking the time to fill out a survey on your past stay at our Hampton Inn and Suites Altoona-Des Moines. We're so happy you enjoyed your stay with us and look forward to welcoming you back, next time you're in the area.

10/10 - 훌륭해요

CASE

2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 11일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Short stay
Arrived @ 10pm and had to navigate a maze of parked semis to get to parking lot/hotel. Got our assigned room only to discover wet carpet. Apparently recently shampooed but not properly dried. Poor water pressure in shower and limited breakfast offerings. Not a horrible experience but glad our stay was short.
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 7일
Thank you for taking the time to provide us with your feedback about your past stay with us. We were glad to have the opportunity to welcome you. We strive for 100% guest satisfaction and I see that we didn't meet your expectations in several areas. I hope that this past stay doesn't discourage you from staying with us in the future. We would love to welcome you back here the next time you are in the area.

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 23일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way!

10/10 - 훌륭해요

Joan D.

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice choice
New, Quiet and clean. Short distance to Adventureland and Bass Pro.
2023년 4월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 14일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 12일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way!

8/10 - 좋아요

Christi

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice stop
The place was good. The girl at check in was nice BUT she thought she knew everything!!!
2023년 4월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 4일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함
답변 제공: Management 님, 2023년 3월 28일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way!

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 3월 13일
Thank you so much for the feedback regarding your stay at our Hampton Inn and Suites Altoona-Des Moines. We are so pleased to see you enjoyed your time with us and we look forward to welcoming you back, should your travels bring you back this way!