이탈리아 프레떼 시트, 고급 침구, 필로우탑 침대, 객실 내 금고

데스 모인 메리어트 다운타운 여행 후기

3.5 out of 5
데스 모인 메리어트 다운타운
700 Grand Ave, Des Moines, IA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 794개 이용 후기 중 428개" "
평점 8 - 좋아요. 794개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 794개 이용 후기 중 79개" "
평점 4 - 별로예요. 794개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 794개 이용 후기 중 16개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Candace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing i didn't like about this property is that there is no self parking.
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 3월 10일
Candace, thank you for your feedback. Please know that there are 2 ramps within 1 block of the hotel connected by skywalk as well as meters on the streets surrounding our hotel/in the downtown area. Wehope to have a future opportunity to welcome you again.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Chris 님, 2024년 2월 21일
Steven, thank you for letting other travelers know of the enjoyable stay you recently experienced when staying with the Des Moines Marriott Downtown. We look forward to welcoming you again!

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 13일
Lori, thank you for letting us know of your 5-star experience. It's great to know just how much you enjoyed your stay!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Chris 님, 2024년 1월 17일
Thanks for sharing your recent experience with us, David. We hope to have a future opportunity to welcome you again in the future!

8/10 - 좋아요

Melanie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We attended the Iowa game at Wells Fargo. Very convenient to be able to walk inside the skyways to the arena.
2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 14일
Melanie, thanks for your feedback and letting others know of the convenience of the skywalk from hotel to Wells Fargo. Our shuttle service is available to transport you as well.

10/10 - 훌륭해요

Mike

2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 12일
Apologies for the delay in responding to your post. Thanks so much, Mike, we appreciate knowing you enjoyed your stay/experience.

10/10 - 훌륭해요

Kecia 님, Coralville

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Another great stay at the Downtown Marriott. Shuttle service to restaurants and concert venue was excellent! Clean property with great staff.
2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2023년 12월 9일
Kecia, thanks for not only letting us know of your enjoyable stay but other travelers considering the Des Moines Marriott Downtown as well. We look forward to welcoming you again in the future!

10/10 - 훌륭해요

Clifford

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2023년 12월 7일
Clifford, thank you for your feedback and we look forward to welcoming you again in the future!

10/10 - 훌륭해요

Briana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. Very clean and staff was helpful.
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 12월 7일
Thanks so very much for your feedback, Briana, we look forward to welcoming you again!

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was clean and nice. The staff was friendly and helpful. Location was convenient.
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 27일
Mark, we thank you for sharing your feedback with other travelers considering a stay in Des Moines and look forward to providing Marriott's 'Spirit to Serve'.

8/10 - 좋아요

Jennifer

출장 여행
좋아요: 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Chris 님, 2023년 11월 16일
Jennifer, thank you for letting us know of your overall satisfaction from your recent stay. We appreciate the time you've taken to let others know about your experience as well!

2/10 - 너무 별로예요

Pack

2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 14일
Thank you for your feedback. We strive to deliver an enjoyable stay and are most concerned that your experience failed to meet your expectations as well as our own. Please allow us a future opportunity to improve upon your stay.

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The shuttle and valet services were especially helpful for our visit.
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 13일
Pamela, thank you for providing feedback regarding your recent stay at the Des Moines Marriott Downtown. It is reassuring to know that our team of bellmen provided you with shuttle and valet service. We look forward to welcoming you again soon!

10/10 - 훌륭해요

Sheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel's location was perfect for our group, which was attending the Shania Twain concert. We left the car with the valet and enjoyed a drink and appetizers in the bar area (which is very nice). The room was excellent for our group of three. The hotel shuttle promptly took us to Wells Fargo Arena. Unfortunately, when catching the shuttle back to the hotel after the concert, the shuttles were picking guests up down the block instead of the corner guests were told to stand at; then, the full shuttles drove past us guests standing at the correct corner. Thus we waited probably 30 additional minutes for shuttle service. Leaving the next day, our car was promptly brought by a valet; however, there seemed to be only one bellhop to grab our luggage from our room and take it downstairs. (You don't allow guests to use the luggage rack.) After waiting 30 minutes, we hauled our luggage downstairs. Those were the only snafus. I would definitely stay here again.
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 5일
Sheryl, thank you for choosing to stay with us at the Des Moines Marriott Downtown. We appreciate knowing the details of your stay and how we can improve your experience. We look forward to welcoming you again in the future!

10/10 - 훌륭해요

Nancy 님, West Union

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent shuttle service. Very polite staff.
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 5일
Nancy, thank you for choosing to stay with us at the Des Moines Marriott Downtown. We have a great team who deliver our 'Spirit to Serve'!

10/10 - 훌륭해요

Kecia 님, Coralville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 5일
Thank you for your feedback, Kecia! We appreciate knowing you enjoyed your stay at the Des Moines Marriott Downtown.

10/10 - 훌륭해요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 5일
Nicole, thanks so much for staying with us at the Des Moines Marriott Downtown. We appreciate knowing you enjoyed a great 'experience'! We look forward to welcoming you again in the future.

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 4일
Thanks for letting us know that you enjoyed your stay Mary ... please come back and stay with us again in the future!

10/10 - 훌륭해요

Wanita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Very nice
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 4일
Thanks, Wanita, so great to know you enjoyed your stay. We're fortunate to be located in the heart of downtown. Please come back and see us again!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Toilet had an issue as soon as we checked in. Also, toilets are much too low for many adults, particularly those who are aging gracefully. Also, the bathroom sink leaked from the faucet handle.
2023년 10월에 2박 숙박함
답변 제공: Chris 님, 2023년 10월 31일
Thank you for sharing your feedback regarding a recent stay. It is from our guest feedback that we are provided with the opportunity to learn from and improve upon our service and delivery

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 29일
Brian, thanks for letting other travelers and our hotel team know of your enjoyable stay at the Des Moines Marriott Downtown. We hope you'll allow us a future opportunity to welcome you again in the future.

10/10 - 훌륭해요

Greg

2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 17일
Greg, thank you for letting us know of your recent experience at the Des Moines Marriott Downtown. It's certainly great to know you experienced our 'Spirit to Serve' and we look forward to welcoming your return.

8/10 - 좋아요

Amie

2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 6일
Amie, thank you for your feedback, we appreciate knowing you enjoyed your stay and look forward to welcoming you again in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 9일
Michael, thank you for the time taken to share your feedback with other travelers. We look forward to welcoming you in the future.

2/10 - 너무 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sink clogged sometime while I was out. Somehow they came into my room while I was out only to stuff the sink with nasty towels. Made me move in middle of night. No compensation.
2023년 10월에 2박 숙박함

8/10 - 좋아요

margaret

2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 9일
Margaret, thank you for letting us know of your recent experience at the Des Moines Marriott Downtown. Please allow us a future opportunity to welcome you in the future when your travels bring you back to Des Moines.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
poor front dest service
The front desk host was preoccupied. She did greet me with a smile; however, the only thing she said to me was asking for a card for incidentals, told me I could order dinner until 11pm, and gave the locations to the elevator. she did not tell me what time check-out was, if there was a pool, if there was a fitness center on site, did not mention breakfast, or that I would have to have my room card for reentry after 12am, did not confirm check-in and out dates, etc. Check-in was pathetic, although I did witness other guest getting exceptional service at the front desk throughout me stay. The valet and room service staff was great.
2023년 10월에 3박 숙박함
답변 제공: Chris 님, 2023년 10월 8일
We appreciate the time you've taken to provide us with feedback regarding your check-in experience and assure you this is certainly not the customer service experience we would want you or any other guest to encounter. Please be assured that your feedback will be shared with those who can best take immediate corrective actions to insure Marriott's 'Spirit to Serve' is our focus.

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 8일
Larry, we appreciate the time you've taken to let others know of your experience at the Des Moines Marriott Downtown. We look forward to a future opportunity to welcome you in the future when travels bring you back to Des Moines!

10/10 - 훌륭해요

JOE 님, Elkhorn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great spot. Parking is a bit of a challenge.
2023년 9월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 4일
Joe, thank you for your feedback and acknowledging our location in the heart of downtown Des Moines. In addition, to our valet parking at the hotel, we are within 1 block of 2 parking ramps as well as meters on the streets surrounding the hotel. We look forward to welcoming you again in the future!

2/10 - 너무 별로예요

Saumil

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not recommend staying there.
2023년 9월에 1박 숙박함
답변 제공: Chris 님, 2023년 9월 29일
Sammi, we apologize if your experience you failed to meet your expectations and hope you'll allow us a future opportunity to welcome you in the future giving us another chance to provide our 'Spirit to Serve'.

6/10 - 괜찮아요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facilities were clean and well cared for, but the noise carries between rooms too much. I could hear the people in the next room flush their toilet, run their water, open and close their door etc. It would have been fine if there was a fan in the bathroom so I could have drown out the sound, but there was no fan.
2023년 9월에 1박 숙박함
답변 제공: Chris 님, 2023년 9월 6일
Samantha, we thank you for your feedback and apologize for the disturbances you unfortunately experienced from other hotel guests. Please know that your feedback will be shared with hotel leadership for follow-up.

10/10 - 훌륭해요

Jaclyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff’s attitude and service was great
2023년 9월에 1박 숙박함
답변 제공: Chris 님, 2023년 9월 6일
Jaclyn, thank you for acknowledging our delivery of Marriott's 'Spirit to Serve'. We look forward to welcoming your return.

10/10 - 훌륭해요

Jeremy

2023년 9월에 1박 숙박함
답변 제공: Chris 님, 2023년 9월 29일
Jeremy, thank you for your feedback, we appreciate knowing we were able to provide an enjoyable stay for you. We look forward to welcoming you again in the future.

10/10 - 훌륭해요

Ayake

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Chris 님, 2023년 8월 22일
Ayake, thank you for your feedback! It's great to know you enjoyed your stay with us and we look forward to welcoming you in the future!

10/10 - 훌륭해요

Rusty 님, Knoxville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great hotel...very modern, room was very nice and bathroom was great. We were able to walk to the Downtown Farmer's Market (which was huge) and to the State Capitol (a bit of a hike but doable). Not much activity in downtown on the weekends so that was the only downside.
2023년 8월에 2박 숙박함
답변 제공: Chris 님, 2023년 8월 16일
Rusty, it is great to know just how much you enjoyed your stay at the Des Moines Marriott Downtown. We are fortunate to be in the heart of the city and glad you were able to enjoy the Downtown Farmer's Market . . . it is definitely one of the best!

6/10 - 괜찮아요

Vanessa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I wanted free internet so I signed up for bonvoy. Did not receive my welcome email till I checked out, therefore I did not have access to WiFi for my entire two night stay.
2023년 8월에 2박 숙박함
답변 제공: Chris 님, 2023년 8월 31일
Vanessa, please accept our apology for the delay in receiving the Bonvoy welcome email and any inconvenience this created for you.

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Chris 님, 2023년 8월 14일
David, thanks for sharing your feedback regarding your recent stay with us. It's great to know that you enjoyed your experience and we look forward to welcoming you again in the future.

10/10 - 훌륭해요

Krystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great front desk
We had a great stay. My daughter spilled her entire cup of hot chocolate in the lobby by the valet entrance. The gal at the front desk was very kind and helped to comfort my upset and crying child. This happened at checkout on Friday, August 11 around 9:00 AM.
2023년 8월에 1박 숙박함
답변 제공: Chris 님, 2023년 9월 6일
Krystal, please accept my apology for the tardiness in responding to your comments regarding the 'Spirit to Serve' displayed by our staff. We appreciate your acknowledgment of the service displayed by our associate and hope to welcome you again soon.

2/10 - 너무 별로예요

Bryan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Hotel is fine - they did not have my reservation ready to find so it took too long at 2 AM to check in
2023년 8월에 1박 숙박함
답변 제공: Chris 님, 2023년 8월 7일
Bryan, we apologize for any inconvenience caused by our staff's inability to check you in at such an early hour. Will follow up and research this with those who can best take corrective actions to alleviate this in the future.

10/10 - 훌륭해요

Rashelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were able to have our room changed to 2 queen beds. Much better sleeping. The 11th floor was cleaner with a ice machine that worked. Staff were GREAT both days. Breakfast was great!!
2023년 7월에 2박 숙박함
답변 제공: Chris 님, 2023년 7월 30일
Rashelle, thanks for your feedback, we very much appreciate it. We hope you'll allow us a future opportunity to welcome you again in the future.

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Chris 님, 2023년 7월 19일
Thanks very much for letting us know of your recent experience at the Des Moines Marriott Downtown. We strive to deliver an enjoyable stay and look forward to welcoming you back again in the future.

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Chris 님, 2023년 7월 5일
Brandon, thank you for letting other travelers know of your experience at the Des Moines Marriott Downtown. We look forward to welcoming you in the future!

10/10 - 훌륭해요

Miguel

2023년 6월에 1박 숙박함
답변 제공: Chris 님, 2023년 7월 19일
Miguel, thanks for letting us know of your recent experience at the Des Moines Marriott Downtown. Please visit us again soon!

10/10 - 훌륭해요

Amy

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ugghhhj
2023년 6월에 1박 숙박함

8/10 - 좋아요

Kari 님, Little Suamico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elevators were slow
2023년 6월에 3박 숙박함
답변 제공: Chris 님, 2023년 6월 14일
Kari, thank you for your feedback. We apologize for any inconvenience caused by the slowness of our elevators. When the hotel is full and there are groups in-house traveling to their guest rooms at the same time the demand can create a slow down for a period. When you're the one standing there it seems even longer.

10/10 - 훌륭해요

Varun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I just love stay at this property. The rooms, the staff, the ambience is all fantastic! This is my regular spot for a stay in Des Moines
답변 제공: Chris 님, 2023년 6월 14일
Varun, we thank you for your feedback and letting us know that we have become your 'regular spot' to stay when visiting Des Moines. It's certainly great to know we are your home away from home!

10/10 - 훌륭해요

Peggy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the showers instead of tubs. Tubs are overrated and usually a problem. Unless the tubs are helpful for those with children, they really aren't useful, and having a larger shower instead is much nicer. I really like having a complimentary breakfast option. I don't like a big meal, so paying for the buffet was a bit much. But getting a simple roll, or piece of toast would be nice.
2023년 6월에 1박 숙박함
답변 제공: Chris 님, 2023년 6월 14일
Peggy, thank you for letting us know of your room type preferences. During our recent rooms renovation we converted a number of guest rooms from tubs to showers still leaving tubs in some of our rooms as there are guests who still prefer a tub.

10/10 - 훌륭해요

MICHAEL

2023년 5월에 4박 숙박함
답변 제공: Chris 님, 2023년 5월 25일
Michael, thank you for letting us know of your recent stay at the Des Moines Marriott Downtown and confirming our delivery of Marriott's 'Spirit to Serve' in hospitality. We look forward to welcoming you again in the future!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good staying place
I had an amazing stay everything felt clean and comfy.
2023년 4월에 2박 숙박함
답변 제공: Chris 님, 2023년 5월 3일
We appreciate you sharing your experience with us and to know that you enjoyed Marriott's 'Spirit to Serve' and to know you recognized our cleanliness standards. Please visit us again in the future!

4/10 - 별로예요

Brendan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Definitely this is one of the most disappointing Marriotts in which I've ever stayed. Staff consistently gave unhelpful or wrong advice. And the area around the hotel, is like a drag racing speedway at night...dozens of cars at all hours revving their engines, and cruising along the nearby streets for no apparent purpose except to annoy people. It wrapped up on the final morning with no staff at the front desk for check-out, and a flippant attitude from doorman who had told us the day before not to bother booking a taxi or Uber because they could give us a free ride to the airport...turned out the hotel shuttles were completely full, no taxis were available, and we had to scramble to finally find an Uber driver who could get us to the airport less than an hour before departure. I'd never choose this hotel again.
2023년 4월에 5박 숙박함
답변 제공: Chris 님, 2023년 5월 3일
Brendan, thank you for providing us with feedback regarding your recent stay at the Des Moines Marriott Downtown. We certainly apologize on multiple levels for the frustrating situation you experienced when receiving inaccurate information from our staff along with the disturbance caused by downtown traffic. Please know that this information will be shared with hotel leadership insuring research is done and steps taken to insure clarification.