로비

컨트리 인 & 스위트 바이 래디슨, 디어본, 미시간 여행 후기

3 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1002개 이용 후기 중 280개" "
평점 8 - 좋아요. 1002개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 161개" "
평점 4 - 별로예요. 1002개 이용 후기 중 127개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 183개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jerome

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a alright stay
2024년 4월에 1박 숙박함
답변 제공: Guest Relation 님, 2024년 4월 24일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

2/10 - 너무 별로예요

MyEisha

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Brandon 님, 2024년 4월 22일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 - 훌륭해요

KLerose

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff and vibes were great!
2024년 4월에 1박 숙박함
답변 제공: Guest Relation 님, 2024년 4월 21일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

Brandon 님, Corona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 4월에 3박 숙박함
답변 제공: Guest Relation 님, 2024년 4월 16일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Brandon 님, 2024년 4월 8일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

James

가족 여행
좋아요: 편의 시설/서비스
Great
2024년 4월에 2박 숙박함
답변 제공: Brandon 님, 2024년 4월 7일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

Britney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything
2024년 4월에 1박 숙박함
답변 제공: Brandon 님, 2024년 4월 2일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

4/10 - 별로예요

Georgia 님, Minnetonka

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom smelled like armpit. Bed was hard and lumpy. Pollows were miature size and flat. Bedding was old an grey and so were the towles. The I did have a decent breakfast and the room was clean
2024년 3월에 2박 숙박함
답변 제공: Brandon 님, 2024년 4월 2일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - 너무 별로예요

Brandon

좋아요: 청결 상태
별로예요: 직원 및 서비스
It’s always an issue at check in
답변 제공: Brandon 님, 2024년 4월 2일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

Janay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Brandon 님, 2024년 4월 1일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 2박 숙박함
답변 제공: Brandon 님, 2024년 3월 27일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

8/10 - 좋아요

Nathaniel

2024년 3월에 1박 숙박함
답변 제공: Guest Relation 님, 2024년 4월 16일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

8/10 - 좋아요

Francis

Y
2024년 3월에 1박 숙박함
답변 제공: Brandon 님, 2024년 3월 28일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

4/10 - 별로예요

Megan

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were several stains on the carpet, marks on the wall. Lamp shades were yellow and the bathroom door didn't lock. Only polite staff was the man at the front desk. Overall, disappointed by the cleanliness of the hotel.
2024년 3월에 2박 숙박함
답변 제공: Brandon 님, 2024년 3월 19일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Desiree

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to all popular restaurants in Dearborn.
2023년 12월에 4박 숙박함
답변 제공: Brandon 님, 2024년 3월 16일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

6/10 - 괜찮아요

Linda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Room above was very noisy, especially during the day. The ironing board was broken, and the bathroom sink was extremely slow to drain. The rooms, and halls, had a strange odor.
2024년 3월에 1박 숙박함
답변 제공: Brandon 님, 2024년 3월 15일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 - 괜찮아요

Yousif

좋아요: 편의 시설/서비스
Kids running all over around
2024년 3월에 3박 숙박함
답변 제공: Brandon 님, 2024년 3월 13일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Matia

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk clerk was nice and he made the check in process a breeze. The room was clean and I will be back .
2024년 3월에 2박 숙박함
답변 제공: Brandon 님, 2024년 3월 8일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

Steven

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property on hotel row. Busy thoroughfare but convenient to wherever we had to go. Decent breakfast...
2024년 3월에 1박 숙박함
답변 제공: Brandon 님, 2024년 3월 7일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

8/10 - 좋아요

Deshawn

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is where I stay whenever I'm in town. The staff is friendly and there's plenty of parking. They're located close to a convenience store where we pick up bottled water and snacks. There are also good restaurants near by.
2024년 2월에 2박 숙박함
답변 제공: Brandon 님, 2024년 3월 1일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

6/10 - 괜찮아요

Rebecca

2024년 2월에 2박 숙박함
답변 제공: Brandon 님, 2024년 3월 22일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Jalees

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having the door in your room that connects to the other room is very disturbing when you have kids or families in the room nextdoor. Can become very loud when its just a couple enjoying a weekend away.
2024년 2월에 2박 숙박함
답변 제공: Brandon 님, 2024년 2월 21일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

8/10 - 좋아요

Shaleyza

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Brandon 님, 2024년 2월 19일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

8/10 - 좋아요

Eric

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice hotel. Staff very friendly and welcoming. Loved the area. Room could use some maintenance! Faucet in tub broken, bed frame broken, outlet on lamp broken, low water pressure and hot water
2024년 2월에 2박 숙박함
답변 제공: Brandon 님, 2024년 2월 19일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

2/10 - 너무 별로예요

Marc

2024년 2월에 1박 숙박함
답변 제공: Brandon 님, 2024년 3월 22일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 - 훌륭해요

LaToya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Brandon 님, 2024년 2월 14일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

2/10 - 너무 별로예요

mark

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
4th floor hallway rug has a dip in the floor, which we had trouble rolling luggage cart thru . The staff not overly friendly, ex., issue with door key cards, had to be redone, she held her hand out without talking to us. Thurday night pool was not suitable for use. Upgraded to a suite for $75, pull out bed was all coils and could not sleep on. Positive note, Breakfast was good.
2024년 2월에 2박 숙박함
답변 제공: Brandon 님, 2024년 2월 12일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Yousif

좋아요: 직원 및 서비스
2024년 1월에 5박 숙박함
답변 제공: Guest Relation 님, 2024년 1월 31일
Dear YousifThank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
2023년 12월에 2박 숙박함
답변 제공: Brandon 님, 2024년 1월 24일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

Michael

답변 제공: Brandon 님, 2024년 1월 23일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

8/10 - 좋아요

Shuler

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel but not up to Marriott standards
Problem with noise above room 103 for 3 nights. First night the receptionist ignored our request. Second night the issue was not solved until Amir relocated the family in 203 to another room. Lady reception let coffee cream run out, would not get more even though new arrivals were coming in. Finally our room was not cleaned during out 5 day stay
2024년 1월에 4박 숙박함
답변 제공: Brandon 님, 2024년 1월 22일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

4/10 - 별로예요

Jennifer

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Brandon 님, 2024년 1월 22일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Roy

가족 여행
좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Brandon 님, 2024년 1월 15일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

10/10 - 훌륭해요

Niaweika 님, River Rouge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the peace and quiet
2023년 12월에 2박 숙박함
답변 제공: Brandon 님, 2024년 1월 15일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

6/10 - 괜찮아요

Shantae 님, Detroit

It was ok
2024년 1월에 1박 숙박함
답변 제공: Brandon 님, 2024년 1월 22일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - 너무 별로예요

Joseph

별로예요: 객실의 편안함
Not happy.
Definitely would not visit this establishment again. During The first night, I had to move to another room due to the microwave being broken. Get settled in the new room and the heater was not working. Had to gather my things again and move to another room. During my stay, the room key had to be reset everyday except one.
2024년 1월에 3박 숙박함
답변 제공: Brandon 님, 2024년 1월 19일
Dear Joseph,I sincerely apologize for the series of inconveniences you experienced during your recent stay with us. It's disheartening to learn about the issues you encountered with the microwave, heater, and the need to reset your room key repeatedly. I understand the frustration and disappointment this must have caused.Please know that your feedback is crucial to us, and I want to assure you that we take these matters seriously. I will be addressing these issues with our maintenance and housekeeping teams to ensure that we rectify the problems you encountered and prevent similar occurrences in the future.I understand the impact these challenges had on your stay, and I want to extend my sincere apologies for any disruption to your comfort and convenience. If there's anything specific you would like to share or if there's a way we can make amends for the inconveniences you faced, please do not hesitate to contact me directly.I appreciate your understanding, and I hope you will consider giving us another chance to provide you with the positive experience you deserve should your travels bring you back to the area.Warm regards,BrandonGeneral ManagerCountry Inn & Suites

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Brandon 님, 2024년 1월 8일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 - 괜찮아요

Yandy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had a noise in the floor and rotten wood noise under the carpet also in the hallways in floor number 4
2024년 1월에 3박 숙박함
답변 제공: Brandon 님, 2024년 1월 8일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - 별로예요

Yandy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property needs maintenance specially in the floors
2024년 1월에 1박 숙박함
답변 제공: Brandon 님, 2024년 1월 8일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Qambar

2023년 12월에 1박 숙박함
답변 제공: Brandon 님, 2024년 1월 22일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

6/10 - 괜찮아요

MOUAIAD

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Decent
This hotel was better condition couple of years ago.. they don't update and renew the place. Including the towels, bed sheets nor the pillows.. I bit they're not been updated since years.. Breakfast is good Parking is great
2023년 12월에 3박 숙박함
답변 제공: Brandon 님, 2023년 12월 27일
Dear Mouaiad,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments and value your insights.I'm pleased to hear that you enjoyed our breakfast offerings and found our parking facilities to be convenient. However, I'm sorry to learn that you felt the overall condition of the hotel, including the towels, bed sheets, and pillows, has not met your expectations.Your feedback is important to us, and I want to assure you that we take it seriously. We continuously strive to enhance our guests' experiences, and your comments will be shared with our team as we consider improvements to our facilities and amenities.If you have any specific suggestions or details about areas you believe need attention, we would greatly appreciate your input. Our goal is to provide a comfortable and enjoyable stay for all our guests, and your feedback will help us in our ongoing efforts to maintain and improve our standards.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with an improved experience.Warm regards,Brandon SavayaGeneral ManagerCountry Inn & Suites

10/10 - 훌륭해요

Munther

2023년 12월에 1박 숙박함
답변 제공: Brandon 님, 2023년 12월 26일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

8/10 - 좋아요

kareem

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
front desk lady is mean
2023년 12월에 2박 숙박함
답변 제공: Brandon 님, 2023년 12월 18일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

8/10 - 좋아요

Jamil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Brandon 님, 2023년 12월 19일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Water pressure was terrible
2023년 12월에 2박 숙박함
답변 제공: Brandon 님, 2023년 12월 18일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

layal

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Brandon 님, 2023년 12월 18일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!

2/10 - 너무 별로예요

Tanya

2023년 12월에 3박 숙박함
답변 제공: Brandon 님, 2023년 12월 12일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Our room had dirty towels when we called to tell them she asked my husband how they got their we checked in 5 minutes before how on earth would we know there were no blanket on our bed they would not even bring them my husband had to go get it our room was literally 90 degrees and there was hair all over our bed and through all this no one even offered us to switch rooms paid for a “whirlpool room” it was literally a bathtub next to the bed!
2023년 11월에 1박 숙박함
답변 제공: Brandon 님, 2023년 12월 8일
Dear Sarah,I sincerely apologize for the unacceptable experience you had during your recent stay at our hotel. I am truly sorry for the inconveniences you encountered, and I want to assure you that your feedback has been taken seriously.The issues you described regarding dirty towels, missing blankets, and cleanliness concerns are completely unacceptable. I want to extend my deepest apologies for the lapse in our service standards. This is certainly not the experience we want our guests to have, and I understand the frustration this must have caused.I also apologize for the confusion with the room type. It is clear that there were significant oversights on our part, and I assure you that we are investigating these issues to prevent such occurrences in the future.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short in providing the service you expected and deserved. I understand your disappointment, and I am committed to addressing these issues promptly.Once again, I apologize for the inconvenience you experienced, and I hope you will consider giving us another chance to provide you with the high level of service and comfort you rightfully expect.Sincerely,BrandonGeneral ManagerCountry Inn and Suites

2/10 - 너무 별로예요

layal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There’s nothing special about this property other than the fact I booked to use the hotel shower due to renovations in my place, so I woke up with no water in the hotel shower.
2023년 12월에 1박 숙박함
답변 제공: Brandon 님, 2023년 12월 5일
On behalf of our entire staff at Country Inn & Suites by Radisson, Dearborn, MI - MI429 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything thing was great
2023년 12월에 1박 숙박함
답변 제공: Brandon 님, 2023년 12월 5일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We hope to see you again!