객실에서 보이는 전망

포트 폰처트레인 디트로이트, 윈덤 호텔 여행 후기

3.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1630개 이용 후기 중 712개" "
평점 8 - 좋아요. 1630개 이용 후기 중 374개" "
평점 6 - 괜찮아요. 1630개 이용 후기 중 220개" "
평점 4 - 별로예요. 1630개 이용 후기 중 156개" "
평점 2 - 너무 별로예요. 1630개 이용 후기 중 168개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: JP 님, 2022년 12월 29일
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM

10/10 - 훌륭해요

Amelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Online photos do not do this place justice; a true little gem. So much diversity, so many convenient little touches, and I loved the partial view I got of the Detroit river! The hallway outside WAS a little noisy very late at night, but this is a historic hotel that is understandably popular and busy, so I tried to be understanding of different sleep schedules/little kids not tired enough to be quiet in the hall at Midnight:)
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
View was absolutely amazing and location was perfect
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Alvin 님, baton rouge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love downtown Detroit. Food and shopping are all walking distance.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Tiffany

가족 여행
I love everything, from the people to the staff. Everyone from the restaurant urban that located in the inside where kinda, courteous. The food and drink where great the lemon drops Craig make are sheesh great and his staff wonderful and Ken at the front was the best
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Nathaniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함

4/10 - 별로예요

Scott

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We were greeted with the delightful news that valet parking comes with a hefty $20 price tag. If you dare to leave your vehicle overnight, brace yourself for a jaw-dropping $40 bill. We were promised a 'city and river view' accommodation, only to find ourselves staring out of our 7th-floor window and into the glamourous view of a parking lot. Talk about a room with a view if you're into asphalt and car exhaust, that is. But the pièce de résistance? The hot water valve, which seemed intent on serenading us with its cacophony of nocturnal noises. Forget about soothing showers; we were treated to an impromptu orchestra performance every time we turned on the tap. My condolences to my poor girlfriend, whose beauty sleep was rudely interrupted by the symphony of plumbing.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Traci

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean with a great view of the river and city. Would stay there again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great views and close to convention center. Staff very helpful
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 22일
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Jackie P.AGM

10/10 - 훌륭해요

Durval dasilva

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked the staff, very professional and cordial.
2024년 3월에 3박 숙박함
답변 제공: JP 님, 2024년 3월 22일
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 - 훌륭해요

Kelvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed stay need better parking options and jacuzzi could’ve be warmer but great place
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 19일
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 - 훌륭해요

Perris

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 19일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future. It was a glowing review, and it no doubt had a positive impact on our business. Jackie P.AGM

10/10 - 훌륭해요

Steven

좋아요: 편의 시설/서비스
It was great
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 19일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

2/10 - 너무 별로예요

Walid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 19일
I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.Jackie P.AGM

6/10 - 괜찮아요

Miller

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Over priced, dusty, limited dinner menu but the staff was friendly and prompt. Excellent staff services!!!
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 13일
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 - 별로예요

antoinette

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 12일
Thank you for leaving your feedback, we strive incredibly hard here to make every guest experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.Jackie P.AGM

6/10 - 괜찮아요

Sean

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Centrally located on the southern edge of downtown. Close to Ambassador bridge and tunnel. Valent/Parking service needs work and is a bit overpriced. Staff was great.
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 5일
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 - 훌륭해요

James

Overall great experience. No problems. Best stay for any event at Huntington Center. One minute walk and youre there. Friendly staff. Great bar food and breakfast in morning. Recommended.
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 5일
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

10/10 - 훌륭해요

Becca

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were amazing and so helpful with any questions I had! They actually cared for your needs and wanted to help with anything. Didn’t make me feel as I was a burden for asking so many questions like other hotels had made me feel in the past. I highly recommend! The area is also really convent with anyplace you might want to go, shopping, a sports game ( we went to a redwings game), hockey town. It’s all with in walking distance! We had a very good experience while here will definitely book a room when we come back to visit!
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 5일
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 5일
We are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to event that we were attending.
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 5일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

8/10 - 좋아요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's beautiful, historic and has maintained its elegance through the years.
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 5일
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You definitely need a better map of what’s in the area, I.e., restaurants, Ford Field, ice skating rink, etc!
2024년 2월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 5일
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty good
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 2일
Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on your stay with us and appreciate your valuable feedback.Jackie P.AGM

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 29일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 - 훌륭해요

Gladys

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Rooms were left “Extremely Clean” and fresh sheets were being used when requested. Special “Thank You” to the hotel room cleaning staff: Janeita, Latisha, and Raphael M., did such an “Amazing” job with cleaning our rooms. Mr. Dallas and Kevin (Chef) provided us with a wonderful and delicious dining experience. Thank you so very much. Also, Customer Service Front Desk Staff: Brandy, Sydney, Ken, and Lisa provided “Exceptional Customer Service” throughout our 4-Days stay at hotel. Great Hotel Experience! Thanks to Fort Ponchartrain Hotel, Detroit, MI.
2024년 2월에 3박 숙박함
답변 제공: JP 님, 2024년 2월 27일
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, that we have many gems on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!Jackie P.AGM

10/10 - 훌륭해요

OMARR

출장 여행
Great staff & clean and healthy food. Easy access to parking & drop-off area.
2024년 2월에 3박 숙박함
답변 제공: JP 님, 2024년 2월 27일
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: JP 님, 2024년 2월 17일
Thank you again for sharing your score, and we look forward to serving you in the future.Jackie P.AGM

10/10 - 훌륭해요

Tyrone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every thing
2024년 2월에 2박 숙박함
답변 제공: JP 님, 2024년 2월 16일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

2/10 - 너무 별로예요

Tommy

2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 22일
I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.Jackie P.AGM

6/10 - 괜찮아요

Amanda

2024년 2월에 2박 숙박함
답변 제공: JP 님, 2024년 2월 13일
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. Jackie P.AGM

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very unique cool property with dining options inside. The people mover is just outside to the right super easy to get to. We had dinner at London chophouse one night course that was awesome and it’s really really close the people that work at this hotel are just amazing. Thank you so much for a wonderful day. You guys are the best.
2024년 2월에 2박 숙박함
답변 제공: JP 님, 2024년 2월 13일
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on your stay with us and appreciate your valuable feedback.Jackie P.AGM

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 13일
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

8/10 - 좋아요

jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Still under construction. Really want to see the roof too when it opens
답변 제공: JP 님, 2024년 2월 13일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

8/10 - 좋아요

Richard

2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 22일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie PAGM

10/10 - 훌륭해요

Hollie

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed the staff. Very friendly and willing to share information
답변 제공: JP 님, 2024년 2월 9일
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

10/10 - 훌륭해요

Kendall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms with a great view!
2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 7일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

2/10 - 너무 별로예요

Bridget

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I arrived at the hotel there was white stuff all around the bottom of the bed the room was dirty and it was smelling of smoke there were two people working cleaning a room and arguing it was a total disappointment
답변 제공: JP 님, 2024년 2월 6일
I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority, and that wasn't demonstrated to you. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 6일
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with usJackie P.AGM

4/10 - 별로예요

teresa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We got into our room the dust on everything was terrible!! There was a clicking noises in the bathroom all night. Just dirty and would not stay again.
답변 제공: JP 님, 2024년 2월 6일
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

8/10 - 좋아요

Kennedy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 6일
Thank you for staying with us and for your kind review and recommendation.Jacki P.AGM

6/10 - 괜찮아요

Justin

별로예요: 직원 및 서비스
Room was never cleaned while we were there we did request as well. Room and hallways are a bit tired Restaurant was average at best and prices were stupid. Staff was 50/50. 50 nice 50 not.
2024년 2월에 3박 숙박함
답변 제공: JP 님, 2024년 2월 6일
I would like to apologize for the frustration you've experienced at our Hotel. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 6일
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

2/10 - 너무 별로예요

Andrew

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hand rolled “cigarette” butt stuffed in the Keurig…. Thank god I noticed the floaters before taking a sip! Noise inside and out, toilet ran all night. Overall generally just worn out. $65 USD to park a pickup?!? Seriously.. Won’t stay again
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 3일
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 - 별로예요

Eric 님, Traverse City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Only 1 out of 4 elevators working. Waited over 30 minutes to get to my room. Room was 81* and could not be lowered. Staff was pleasant.
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 2일
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 - 훌륭해요

Kammy

2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 22일
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on your stay with us.Jackie P.AGM

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: JP 님, 2024년 2월 2일
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. Jackie P.AGM

10/10 - 훌륭해요

Raygan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfection though I wish their policies of what cards they accept was more transparent upon booking as that was my only unfortunate discovery upon arrival here to check in. Other than that 9/10 stay definitely will be returning
2024년 1월에 2박 숙박함
답변 제공: JP 님, 2024년 1월 30일
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 - 훌륭해요

Tashena

2024년 1월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 22일
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 30일
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM