스튜디오, 퀸사이즈침대 2개, 금연 | 책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 오번 힐스 유니버시티 드라이브 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 583개 이용 후기 중 124개" "
평점 8 - 좋아요. 583개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 583개 이용 후기 중 121개" "
평점 4 - 별로예요. 583개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 583개 이용 후기 중 107개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

donghan kim

가격대비 좋은 호텔
객실은 깨끗한 편이지만, 이상한 냄새가 났음 냉장고 소리가 탱크 같았음 전반적으로 만족함

10/10 - 훌륭해요

Sungmin 님, Busan Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋았어요

10/10 - 훌륭해요

Mai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 22일
Dear Mai, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Shellene 님, Indianapolis

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The front desk staff is really nice. My room was had roaches everywhere.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 18일
Dear Shellene, We sincerely apologize for any disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. On the positive side, knowing our front desk was helpful during your time with us is nice. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

10/10 - 훌륭해요

wenqiu 님, San Diego

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone is nice
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Letitia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was quiet
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 2일
Dear Letitia, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated the quiet atmosphere! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Phil

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No toilet paper. No coffee pot. Was told to use Kleenex for toilet paper. Breakfast was old dry muffin. Thorny bushes growing into sidewalk that was icy. I paid for 7 nights, used two nights, no refund at all. Expedia blames hotel. Hotel blames Expedia. Customer gets the shaft. Don’t use third party booking.
2024년 1월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 25일
Dear Phil, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to our area.Sincerely,Hotel Management

10/10 - 훌륭해요

Letitia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Sondria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed at this property many times, this particular time it wasn't pleasant. The attendant when i checked in was extremely rude. When i got to the room the bathroom was extremely nasty. The sink and shower had hair and dirt. When i called the front desk i was told there were no other rooms and i could check out.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Dear Sondria, Thank you for your recent review of your stay at our hotel. We apologize for any inconvenience you caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Dena

가족 여행
Pros: Frances at checkout was friendly and kind, and the rates were very affordable. Very close.to Oakland University. Cons: This is a very basic accommodation hotel, no frills.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 16일
Dear Dena, Thank you for reviewing your stay at our hotel. We are delighted to read that Frances helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Letitia

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Letitia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Letitia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

devan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always a pleasure staying here. No issues. Staff is good. They could improve their breakfast offerings though. Also coffee is weak… but Starbucks is nearby!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice and quiet. I didn’t like that the dishes required for the room was an additional charge
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Christopher, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

4/10 - 별로예요

Melanie

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t appreciate the uncleanliness of my room. I was assigned room 206 to be exact, as I first walked in I could see the refrigerator was bent out of shape with brown marks on it. Behind the front door there was a whole in the wall. All the towels and I mean every single towel in the bathroom had little curly hairs all over them. Also in the bathroom in the cabinet underneath the sink contained a bunch of used wet stained wash rags. The remote for the tv was stinky and to top it off I had to ask for new bedding because the bedding that was on the bed when I first got there had yellow stains and once again contained those little black curly hairs. Overall I did not like my stay. The room I had was just absolutely disgusting.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 6일
Dear Melanie, Thank you for choosing us. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

Wendi

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nobody at the front desk to check in. I called the hotel and it rang and rang and nobody anwered so I sat in a chair and waited about 20 minutes until someone showed up. When i got to the room, there were cockroaches and it was so gross i just grabbed my bags and left.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 6일
Dear Wendi, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ada

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Stephanie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, but this place is a dump. The whole hotel reeked of marijuana, simple appliances like coffee makers are not in the rooms and need to be asked for, all surfaces and bathroom had a film on them and the shower was scummy. This is so disappointing, as my wife and I used to stay in this hotel about 7 or 8 years ago when we were in town and always had good experiences back then. What happened?
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 25일
Dear Stephanie, Thanks for your comments regarding your time with us. It is nice knowing you had a satisfactory time here and were pleased with the location and helpful staff. However, we are disappointed to learn about the inconvenience caused by cleanliness issues in your suite. Our front desk is always available to assist you and maximize your stay. We will address this and ensure improvement, and rooms will be checked before delivery. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

2/10 - 너무 별로예요

Navinchandra 님, Haslet

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs considerable repairs to bring the property to 2-3 stars
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 18일
Dear Navinchandra, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente servicio
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Terreya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 14일
Dear Terreya, Thank you for choosing us. We are glad you had a great experience in our hotel. We love what we do, but being recognized for a job well done is always nice! We will share your compliments with our staff. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Karen

4/10 - 별로예요

Andrea

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was not clean. The pull out bed had not been cleaned in god knows how long. The tub had enamel worn off the tub and just looked gross. The hallway smelled of smoke. The property in general was run down. Advertised "free breakfast" is prepackaged muffins and instant oatmeal. I wouldnt stay here again nor would I reccomend to any of my friends or parents of kids visiting. That said, the staff was extremely friendly and super helpful.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 8일
Dear Andrea, Thank you for reviewing your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We regret your disappointment with our breakfast and that it did not meet your expectations. We strive to improve our guest experience and sincerely hope you will consider granting us another opportunity to host you.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Don’t stay here!
We waited a long time in the lobby to check in. There wasn’t any staff around. Once checked in and got to our room, it was very dirty. Food on the floor, hair all over. I’m pretty sure the sheets weren’t changed. Don’t recommend staying here!
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Guest, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Also, we do not take concerns regarding the cleanliness of our hotel, lightly. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was pretty clean. The bathroom could have used more attention. Someone left a razor on the light fixture and the shelf in the shower was covered in soap scum
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

HULKU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. I made my reservations online and had no problem checking in. I highly recommend this hotels
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 29일
Dear HULKU, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit.Sincerely,Hotel Management

8/10 - 좋아요

Aleigha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Floor was sticky and sheats were dirty
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Robert 님, West Richland

별로예요: 청결 상태, 직원 및 서비스
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Gilbert J

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Richard

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Services are excellent been here for awhile I'm glad I picked here to stay manager is very kind here all staff is polite very professional 😊
2023년 11월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 18일
Dear Justin, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our devoted staff made for a memorable experience. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hair everywhere!
Lots of hair on the floors. I had to wear socks everywhere in the room but then the hair was all over my socks. One lamp by the bed had the bulb and wires hanging below the shade. The vent in the bathroom was caked in dust. Also loud late at night with people opening and closing the door to outside which was right near my room. The bed was too firm and uncomfortable.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
Dear Guest, Thank you for taking the time to evaluate our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Thank you!Sincerely,Hotel Management

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Services
My stay here been great np no hassles just great the mangers has been great the staff also been great always got smiles on the faces and all I'm here on business I work two jobs very convenient for me excellent service all the way around thank you guys
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Gary and Pam

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Shane

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Krissa

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing in the room worked whole place smelled like weed. Had problems before but thought I would try it again. That was a mistake.
답변 제공: Hotel Management 님, 2023년 10월 27일
Dear Krissa, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

4/10 - 별로예요

Eric

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There was bed bugs in my room
2023년 10월에 13박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 28일
Dear Eric, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Swim Meet Stay
We were in Auburn Hills for one night for my son to attend a swim meet at Oakland University. The room was completely run down. Nothing like the pictures. When we arrived the lobby was full of boxes from a recent delivery and staff were actively unpacking them in the lobby. When we got to our room, it was clear that passing through the halls this is a place where people who are in between housing are staying. Not primarily vacationing or business clients. The cabinetry was broken, there were no kitchen supplies, and the tub had been painted and was now peeling in many places (pics). There was also a thick layer of dust on surfaces not often touched (lamps, etc). Thinking we would make the best of our one night stay, we asked for a bowl and spoon so my son could eat before his competition (we had brought some food). They gave us a trash bag full of kitchen supplies (pic). This was disconcerting. As we considered the fact my son needed good rest this one night, we changed our plans. We ended up a a HIlton property about 10 miles away. It's disappointing that a property so close to OU was in such poor condition. We won't attempt to stay at an Extended Stay property again.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 27일
Dear Jennifer, Thank you for choosing us. We apologize for the issues you encountered in your room. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is available 24/7 to help you have a comfortable night's sleep. Please never hesitate to connect with them. Conversely, you were pleased with our location close to Oakland University, which is positive. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

2/10 - 너무 별로예요

Eduard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived 9pm and first was told that there are no rooms, then the front desk lady said she will check one room. Then she showed me the room saying it may not be in a good condition because of the smell (I guess pet odors?) I went into the room with her and agreed that it was not acceptable, bad smell. No other rooms available, had to leave and book the other hotel at much higher price. They still charged me for one night stay even after they promised Expedia rep to refund. In process of disupting the charge via the bank. I called them the next day, and Expedia rep called as well. I don't get how a business can be run like this.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 24일
Dear Eduard, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we regret that we could not accommodate you in a more suitable suite and that you canceled with us. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

10/10 - 훌륭해요

Holly 님, Croswell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price was perfect for what we needed for a night stay. Hotel staff was great. I believe the desk receptionist last name was Alecia she was amazing and friendly! Definitely would recommend this hotel and will return in the future!
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 9일
Dear Holly, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to Alecia and the team. Thank you for the recommendation, and we appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Mai

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great !
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Katie 님, Battle Creek

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great but there was bedbugs
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 8일
Dear Katie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 - 좋아요

Ali

좋아요: 직원 및 서비스
Good based on price. The manger was really nice.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 3일
Dear Ali, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed your stay and found us to be of great value. We're also pleased to know that you had a positive interaction with our manager. It is always gratifying to receive praise for exceeding expectations, and we're happy we could make that happen for you. Thank you again for your review. We look forward to your next visit!   Sincerely,Hotel Management

10/10 - 훌륭해요

Nokomis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Eliseo

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

8/10 - 좋아요

ErinAnne 님, Toledo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I won't lie, when we first arrived, i walked into a cluster at the front desk. There were literally 10 people in the lobby trying to hash out not only where their reservation was but the fact that the staff had called off so only a few rooms were cleaned. The desk clerk looked at me and said "chances are, i don't have your reservation but take a seat and I'll be with you." As I'm sitting down she asks for my last name and does confirm that she did have ours which was odd as I had only booked and paid for the room three days earlier while the group made theirs 2 weeks ago. Thankfully we were on the ground floor and right around the corner as I've recently had major surgery that makes it hard to walk far. The room was fairly clean although the trash in the kitchen was not taken out and the fridge still had the previous occupant's pop sitting inside. No exhaust fan in the bathroom means it was extra steamy and sticky. We kicked the AC to 60⁰ but the room didn't really cool down and sometime during the night, someone was either smoking or vaping Marijuana in the hallway because as I opened the door to ask the desk clerk for more pillows, the ganja entered our room (NOT a complaint in this department as when I'm not on the road, I enjoy a little myself but still it's a no smoking hotel). With a few improvements to the facility and staff, this place would be a location I stayed at again.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Danny

Room dirty
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Dear Danny, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
For a getaway without kids it was ok for us we just needed to sleep. As a business owner that cleans and manages hotels in my area I was disappointed to see entryway front deck areas filthy. I was shocked my room was cleaner then the rest of the hotel. The elevator was not moving like it should definitely smelt burned wire and stopped working for a minute while on it. Whomever the owner is definitely needs to hire a cleaning team to come thro and clean carpets walls everything it needs attention.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Dear Guest, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

LULU

No room was available when I arrived. Had to stay in the car thru the night. Horrible
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 1일
Dear LULU, Thank you for providing feedback. It is disappointing to learn of the issues you experienced on arrival. We care about delivering excellent service and ensuring the comfort of our guests. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management