책상, 노트북 작업 공간, 암막 커튼, 무료 WiFi

레드 루프 인 사우스필드 여행 후기

2.5 out of 5
레드 루프 인 사우스필드
28500 Northwestern Highway, Building A, Southfield, MI

이용 후기

6.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 217개" "
평점 8 - 좋아요. 1000개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 182개" "
평점 4 - 별로예요. 1000개 이용 후기 중 133개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 254개" "

6.6/10

청결 상태

6.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
ㅠㅠ 다시는 안가고싶네요
시설이 설명에 있는것과 틀립니다 헤어드라이기, 다리미등 없음 에어컨은 고장나있음
답변 제공: Hotel Management 님, 2018년 5월 5일
On behalf of our entire team, please accept our sincerest apologies for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management

8/10 - 좋아요

Terrance

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and it actually had way more to offer than I thought
2024년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 28일
Dear Terrance,Thank you for your feedback after your recent visit with us at the RED ROOF INN SOUTHFIELD. We are grateful for your 4/5 scoring and to know that your stay was nice and exceeded your expectations. At Red Roof, we try to always provide enjoyable experiences for all our guests. Please know we appreciate your business with us, and you are a valued guest.Thank you for sharing your feedback. It would be a pleasure to host you again soon.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Beth 님, Mesa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never again there. Rude people
2024년 1월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 20일
Dear Beth,Thank you for your review following your stay at Red Roof Inn Southfield. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the people were rude, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks,Red Roof Management

2/10 - 너무 별로예요

Deandre

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 11일
Hello Deandre, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Eugene

2023년 12월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 3일
Hello Eugene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Southfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

THERRON

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 22일
Hello Therron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Joe

2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 13일
Hello Joe,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible experience
2023년 10월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 7일
Dear Rim, Thank you for taking the time to tell us about your experience at the RED ROOF INN SOUTHFIELD.I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 - 별로예요

Katia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bathroom lights didn’t work and there was a foul smell when entering
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 24일
Dear Katia,Thank you for taking the time to tell us about your experience at the RED ROOF INN SOUTHFIELD. I am sorry that your experience did not meet your expectations due to the broken bathroom lights and the foul odor you mentioned. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Wissam

출장 여행, 가족 여행
I’m not to stay in the hotel because I missing my airplan
2023년 6월에 1박 숙박함
답변 제공: Sharma Rediresponse Specialist 님, 2023년 10월 15일
Hello Wissam,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SOUTHFIELD. We sincerely appreciate your comments and we’re very sorry you were unhappy with your experience. You indicated that you missed your flight. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your review and we wish you all the best in your future travels.Sincerely,SharmaRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Robert

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was dirty, the carpet felt gross. There was no toilet paper let alone a broken toilet paper holder. The microwave didn't work. No do not disturb sign. Former guests items left in bathroom drawer.
2023년 9월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 13일
Dear Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN SOUTHFIELD. I am sorry that your experience did not meet your expectations due to the cleanliness of your room not being up to your standards, lack of the toiletry you mentioned, the broken toilet paper holder, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Alfonso

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room looks clean but it is very old and the walls and the kitchen is damage
2023년 9월에 3박 숙박함

4/10 - 별로예요

Ora

가족 여행
별로예요: 청결 상태, 직원 및 서비스
was not as clean as i expected. Some staff very rude. Would not stay again and would not reccommend to friends and family.
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 29일
Dear Ora, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and friendly environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our team for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Detroit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Rakim

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jane 님, Garfield Heighs

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This behavior was unacceptable and made me feel unwelcome at the location. I had a negative experience with the customer service at the hotel. The individual attending to me, a short man with a wrinkled, dirty white shirt, lacked proper customer service skills. This place was FILTHY to the point we had to clean the room ourselves. They need an assessment done or shut down immediately, didn't feel safe as well.
답변 제공: Hotel Management 님, 2023년 8월 31일
Dear Jane, We apologize you did not experience one of our staff members at his best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Moreover, we apologize for the cleanliness issue with your suite and any oversight in our hotel areas. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Bob

Dirty stinky all of the above
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 20일
Dear Bob, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Angie Rodriguez

좋아요: 숙박 시설 상태 및 시설
If you have a tight budget this is place works.
The room was clean; we stayed a week and changed our own sheets. They didn't have housekeepers daily. There was no coffee pot in the room; you have to ask for towels, sheets toilet paper and sheets. It wasn't too bad, the people were friendly. The room is clean and nice. The hall way, elevator not so clean, needed sweeping and vacuum. The bed wasn't comfortable.
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 10일
Dear Angie Rodriguez, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service, and kitchenware is kept at the front desk to ensure cleanliness. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Hello Elizabeth,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Paramjit S

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smell in the rooms and lift is unbearable, breakfast is just a coffee and muffins.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 1일
Dear Paramjit, Thank you for being our guest and sharing your feedback. We apologize for the cleanliness and breakfast not meeting your expectations during your stay. We work hard to provide guests with a clean, comfortable environment and the best service. Therefore, we apologize for your disappointment that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Estella

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Horrible I reserved to have a king size bed. When I got there they told me they only had a queen we went into the room and the room was filthy pillowcase filthy pillows filthy I didn’t even say I left at 12 AM in the morning. The only reason why I was there was because my power was out I’d rather stay in a house with no power going to stay in that filthy hotel that lady who was at the desk had an attitude.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 29일
Dear Estella, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will never stay here again.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 28일
Dear Michael, Thank you for your recent review of our hotel and for sharing your feedback. Although we do not have the details of your issues, we sincerely apologize for your disappointment that impacted your stay. We want our guests to have an exceptional experience in everything. Therefore we apologize this was not your experience. Please know for future visits, our front desk staff is always available to address any issues to make your stay most memorable. We hope you will consider returning to show our commitment to a great experience that you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Steve

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The room was in bad shape, stains on the floor, large red stain on side of the box spring, lamps and plugins did not work, 1/4 roll bathroom tissue on the holder and no extra tissue, grey water pooled in the tub and scummy residue around inside of the tub, window was stuck open a couple of inches with no screen on the outside.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 25일
Dear Steve, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management

2/10 - 너무 별로예요

Jen

2023년 7월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Hello Jen,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Sharon

좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Hello Sharon,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Lymon

좋아요: 청결 상태, 직원 및 서비스
Party Central
A bit too many young party people that kept up way too much noise until after 3:00 a.m.
2023년 7월에 1박 숙박함
답변 제공: Sharma Rediresponse Specialist 님, 2023년 10월 14일
Hello Lymon,Thank you for taking the time to tell us about your experience at the RED ROOF INN SOUTHFIELD. I am sorry that your experience did not meet your expectations due to the noise disturbance you mentioned.Thank you again for sharing your concern and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SharmaRed Roof ManagementRediresponse Specialist

4/10 - 별로예요

Randy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no toilet paper and glass or cup for drinking, it was very noisy and the staff was very unfriendly, I will never stay here again.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 10일
Dear Randy, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your comments are vital for growth, and we need and use them to improve. Our concerned team is looking into the matter and will further take the necessary improvement steps. Please give us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Lloyd

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
0
Nasty, floor sticky, bathtub mat filthy, rugs stained...i didn,t stay, I left and waiting on a refund.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 9일
Dear Lloyd, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

4/10 - 별로예요

Calie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed
Roach in bed , dust on dresser like visible build up of dust
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 28일
Dear Calie, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management

2/10 - 너무 별로예요

Danny

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff, with one exception being the maintenance man, were absolutely terrible, lazy, and unaccommodating. This is the worst place I have stayed in 50 years. There does not appear to be any money put into even the most basic upkeep of this property. It is a disgrace to Extended Stay America and people at the corporate level should make a very quick trip to review this property.
2023년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 29일
Dear Danny, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us and for your valuable feedback. Sincerely,Hotel Management

2/10 - 너무 별로예요

Jelecia

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Yikes!
Under the sink and in the cabinets is disgusting. There are smears and stains on the walls, door, and window. The carpet is stained, sticky, and has an odor. One of the lamps did not work. We only had one roll of toilet paper and had to go down to the front desk to get a new roll. Positives were that the air conditioner and tv worked well, and there were no signs of insects.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 20일
Dear Jelecia, We apologize for the issues you experienced during your recent stay with us. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management

2/10 - 너무 별로예요

Olivia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was disgusting and I will never stay there again.
2023년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 16일
Dear Olivia, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

2/10 - 너무 별로예요

james

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like the staff they were ghetto. Room wasn’t ready. There were absolutely no towels in room. The was dirty. It was the worst hotel experience I ever had. It’s for homeless or truck drivers. Just awful
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 15일
Dear James, Thank you for taking the time to review your stay. We are sorry for the delay in getting your room ready, and we regret that your room was not up to the expected level of cleanliness and comfort. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. We hope to exceed your expectations during your next stay with us.Sincerely,Hotel Management

4/10 - 별로예요

Sarah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Sharma Rediresponse Specialist 님, 2023년 10월 14일
Dear Sarah,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Sam

2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Hello Sam,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Kyle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Double booked the room I was in, maintenance opened the door as I was leaving the shower
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 3일
Dear Kyle, We apologize for the inconvenience and breach of privacy you experienced during your stay. It is unacceptable for maintenance to enter a guest's room without proper notice, especially when you are in the shower. We take your feedback seriously and will address this issue with our staff to prevent such occurrences in the future. We understand the importance of privacy and will ensure our protocols are followed more diligently. We appreciate your understanding and hope you will give us another chance to provide a better experience. Sincerely,Hotel Management

10/10 - 훌륭해요

Kristian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Dear Kristian,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Barbara

가족 여행
별로예요: 직원 및 서비스
The room was good, however, the staff wasn't as friendly as we expected. We tried to get clean towels a couple of days into our stay, but were told, we had to wait a couple of hours after they took our olds ones. This delayed us taking a shower. Then when we got them, they only gave us bath towels. We needed kitchen towels, wash clothes and hand towels. We ere then told we had to wait another hour. Also, there were no dishes or things to cook with. We ask about those and had to wait an hour for those as well. Not a good set up.
2023년 5월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 4일
Dear Barbara, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Considering your room, please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Marisela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I called them to get my refund they hang out the phone on horrible service. I don’t recommend it to stay in this places
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 1일
Dear Marisela, Please accept our apologies for the inconvenience caused to you. Our front desk team is always available to help guests, and we are sorry this did not happen in your case. Please allow us to review the process to know what went wrong and give us another chance to provide you with the exceptional service you deserve soon. You are always welcome to reach out for further clarification.Sincerely,Hotel Management

6/10 - 괜찮아요

Palarit 님, Mandeville

연인과의 여행
The room arrangement is good.
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 1일
Dear Palarit, It is glad to know you were pleased with your time with us, enjoyed a pleasant stay, and were happy with your room. Thank you again for being our guest, and we wish to serve you again in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Glenn 님, Chicagi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches, none of the bed lamps worked, cabinets were nasty, roaches, no breakfast, horrible staff, the men on staff were rude asf, they still had cards of what is in the room but none of it was there, they said they stopped during Covid, but the cards were still in the room, bath tub had mega lime on the sides of it..
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 31일
Dear Glenn, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness and maintenance with our team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Michael

별로예요: 직원 및 서비스
All I wanted was a room
Appeared to be a nice place, never got the chance to stay. Denied a room,no help to secure another room attendant seemed to be mad at something. Returned home, BAD VACATION.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 31일
Dear Michael, Thank you for reviewing our hotel. We aim to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 5박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Alexis

별로예요: 청결 상태, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Hello Alexis,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Felicia

2023년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Hello Felicia,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jonetta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room, quiet. Staff was professional. Easy access to expressway.
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 12일
Dear Jonetta, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

2/10 - 너무 별로예요

Mylisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Hello Mylisha,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Kimberly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Survived
I selected this location as my daughter was moving because of a divorce. We had 3 days to do the move and couldn't use the house for cooking. When I checked in the front doors we locked, and I had to be buzzed in. It was three in the afternoon. That didn't give me a great amount of confidence. As I was checking in another guest complained that there were no dishes in her room. The response was that the policy was that because of covid they didn't keep stuff in the rooms. When I asked for my own the response was that they needed to be cleaned. When asked about pans the response was that they didn't have them. This was on the website when I booked " Dining and cooking utensils provided" I was able to grab a pan for us to cook dinner and then the stove barely heated. I went to retrieve something on the floor and there was a dirty sock and a water bottle that was not mine under the bed. The dishes that I did get were only a plate and the silverware was not that clean. No dish soap was provided. Not worth the money charged.
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 28일
Dear Kimberly, Thank you for your feedback about your stay at our hotel. We sincerely apologize for the service and housekeeping issues you encountered during your visit. We have shared your comments with our team to make necessary improvements and prevent similar incidents from happening in the future. Your honest feedback is valuable to us, and we thank you for taking the time to share it with us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Linu

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently stayed at the Extended Stay with the expectation of enjoying the complimentary breakfast they advertised. However, my experience fell short of expectations. The first day, there were muffins and oatmeal but no milk available. On the second day, there was no oatmeal, only muffins. To my disappointment, on the third and fourth days, there were no muffins or oatmeal, and only coffee was available, which was not the minimum breakfast I was expecting. Additionally, I encountered issues with the room. There was no way to lock the door from the inside, as the lock and groove were misaligned by 3mm, compromising the security and privacy of my stay. Furthermore, the room I was assigned was located near a rear entrance on the second floor, and from 11:00pm to 1:00am, there was constant noise from people opening and closing the door, making it difficult for me to sleep until 1:30am. As a guest, I had anticipated a minimum level of service, including a decent breakfast and a peaceful night's sleep, but unfortunately, these expectations were not met during my stay at the Extended Stay. I hope that the hotel takes these issues seriously and takes appropriate measures to improve their breakfast offerings, address the misaligned door lock, and minimize noise disruptions for the comfort of their guests in the future. Overall, my experience at the Extended Stay was disappointing and did not meet my expectations for a comfortable and enjoyable stay.
2023년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 12일
Dear Linu, Thank you for your review and staying at our hotel. Please accept our apologies for the issues you encountered. We have shared your feedback with our concerned team to ensure these problems are addressed appropriately. Thank you for sharing these valuable remarks; we look forward to hosting you soon. Sincerely,Hotel Management

6/10 - 괜찮아요

Essence

2023년 4월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 14일
Hello Essence,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SOUTHFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist