암막 커튼, 다리미/다리미판, 무료 WiFi, 침대 시트

나이츠 인 스털링하이츠 여행 후기

1.5 out of 5
나이츠 인 스털링하이츠
7887 17 Mile Rd, Sterling Heights, MI

이용 후기

4.8
평점 10 - 훌륭해요. 273개 이용 후기 중 25개" "
평점 8 - 좋아요. 273개 이용 후기 중 45개" "
평점 6 - 괜찮아요. 273개 이용 후기 중 47개" "
평점 4 - 별로예요. 273개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 273개 이용 후기 중 105개" "

4.8/10

청결 상태

6.0/10

직원 및 서비스

4.8/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

4.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Kayla

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible service, we got the key and went to our king room.. sheets had literal hair and dirt on them and smelt like a dusty grandma House.. the floor has stains of all shapes and kinds , the floor and walls had holes, the bathroom hand towels had makeup on them, the stove literally was a fire hazard.. would not recommend, you get what you pay for, I didn’t even stay ☠️🤡
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 27일
Dear Kayla,Thank you so much for the feedback. Please accept our apologies for any cleanliness or service concerns during your visit. These matters are very important to us, so we'll be sure to discuss your comments internally and make improvements where necessary. We hope you'll consider giving us another chance in the future; we're confident that we can impress you.

2/10 - 너무 별로예요

Megan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Thank you for sharing your feedback on your recent stay. We apologize for not meeting your expectation and appreciate your input. Your feedback will help us improv and deliver exceptional experiences for all guests. We hope to welcome you back in the future.Thank you!

2/10 - 너무 별로예요

moaz

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was in a very, very bad state, with stains everywhere, and smelled very bad. Go somewhere else.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Thank you for sharing your experience at our hotel. We apologize for not meeting your expectation and encourage you to report any concerns in the future. we appreciate your feedback and hope to welcome you back next time.Best regard,

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nextdoor was awake all night shouting and stomping opening and slamming doors, it was crazy. the unit needed a top to bottom cleaning including the cabinets that needed to be cleaned and even sealed from creatures.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Thank you for sharing your experience at our hotel. We apologize for not meeting your expectation and encourage you to report any concerns in the future. we appreciate your feedback and hope to welcome you back next time.Best regard,

2/10 - 너무 별로예요

Kayla

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스
The room was so filthy we quite literally slept in all of our cloths including our sweatshirts. Everything had burn marks in it from cigarettes, drugs, etc. There was old food on the floors. The fact that there was stuff left from previous occupants tells me the rooms don’t actually get cleaned after checkout. The window was open when we got in there and it wouldn’t close all the way and didn’t have a lock on it so anyone could have come in if they wanted to. If it wasn’t 1:30 in the morning and the room wasn’t nonrefundable we definitely wouldn’t have stayed.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear GuestI wanted to personally reach out and extend my sincerest apologies for the less-than-ideal experience you had during your recent stay at our property. Your feedback is incredibly valuable to us, and we are taking your comments very seriously to prevent any similar issues in the future. Our goal is to provide all of our guests with a truly spectacular experience, and it's clear that we fell short of that during your visit.Please know that we are actively addressing the concerns you've raised, and we are committed to making the necessary improvements to ensure that every guest enjoys a seamless and enjoyable stay with us.I truly hope that you will consider giving us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and demonstrate the level of service and hospitality that we aspire to provide to all of our guests.Thank you once again for sharing your feedback. We genuinely appreciate your willingness to help us improve, and we hope to have the opportunity to host you on your next visit.Warm regards,

2/10 - 너무 별로예요

Jon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was a "rat hole". It was dirty and un-clean. Pubic hair was in and on the bath tub. The "white" sheets were yellowish and unclean. The rooms was falling apart. Wall covings were peeling. Basically, it was rundown. They need to fire their cleaning staff and hire more competent and less lazy people.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Valued Customer,Thank you for choosing to stay at Knights Inn Sterling Heights. We value your opinion and use it to continuously improve our property. On behalf of our team, we apologize for not exceeding your expectations. Upon further research, we report shows that the room you stayed in is a brand new refurbished room with newer furniture's.

2/10 - 너무 별로예요

Margaret

연인과의 여행
별로예요: 편의 시설/서비스
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Valued Customer,Thank you for choosing to stay at Knights Inn Sterling Heights. We value your opinion and use it to continuously improve our property. On behalf of our team, we apologize for not exceeding your expectations. Upon further research, we report shows that the room you stayed in is a brand new refurbished room with newer furniture's.

2/10 - 너무 별로예요

Max

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Found beg bugs in my room, I knew it was a rumor but rumors are true, cheap hotel definitely if you want a problem with bugs I don’t recommended this
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Thank you for taking the time to complete our online survey regarding your recent stay at Knights inn.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

2/10 - 너무 별로예요

Marigrace

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
They are not pet friendly at all they should have no cats allowed only small dog's,
2023년 11월에 7박 숙박함
답변 제공: General Manager 님, 2023년 11월 24일
Thank you for taking the time to tell us about your recent stay with us. I want to reinform you that one of our hotel requirement is to hand a full hotel policy to all of our new hotel guests. The policy must be signed and dated otherwise, we WILL NOT check in the guest. Hotel policy clearly printout the pet policy (ONLY DOGS, NOT CATS, 2 PETS MAX PER ROOM, 10.00 PER PET PER NIGHT). Unfortunately, a lot of the guest chose not to read the policy. Please read the policy that is handed to you from any facility that you are checking into to save you from any future complications.Thank you!

4/10 - 별로예요

Jane

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Would Not Recommend to anyone I care about
Stayed here after a concert in Detroit in November. Check-in was fine and friendly but then we got to the room.. The deadbolt didn’t lock, though the door did lock automatically, which was confusing but fine. The room was pretty dirty and cold, with broken tiles in the bathroom and chipped paint on the wall. It didn’t even look like the room had been vacuumed or surfaces wiped down, so it was tough to feel clean even after washing your hands. Things like stains on the lampshade, no seal around the bottom of the exterior door, cracked window that also didn’t have a lock, knobs missing on the heater (so we were cold half the night), and dirt under the fitted sheet when we checked for bedbugs, though no bedbugs detected, which was a plus. Overall, if given the decision, I would not stay here again; the uncomfortability outweighs the affordability.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.Thanks

4/10 - 별로예요

Mark

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give us another opportunity to serve you better next time.Thanks,

8/10 - 좋아요

Michael

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Thank you for taking the time to tell us about you recent stay with us. We are happy to know that we were able to provide you with an exceptional stay beast into your high standards. Please know that your ratings will encourage us to do more for our guests.We hope to see you soon

10/10 - 훌륭해요

Jason

Everything here is great. Quiet and comfortable. Good prices for a night or a week
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Thank you for taking the time to tell us abut your recent stay with us. I shared your beautiful comments with my team and they joined me to thank you for your kind words. Please set assure that all positive comments will go a long way with us and to encourage us to provide more for all of our guests.Sincerely,

4/10 - 별로예요

Ali

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was so old. The toilet was terrible. It was mold on the surface of the room.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Thank you for choosing to stay at the Knights Inn of Sterling Heights and providing feedback about your recent stay. On behalf of myself and our entire team members, we apologize for the inconvenience that we had caused you. I will share your feedback with our team members so that we may avoid this type of situations in the near future. Thanks again and we hope you will give us another opportunity to serve you next time you are in the area.

4/10 - 별로예요

Gerald

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing to like. The room was dirty with used towel left on the counter in the bathroom and cigarette burns in the sheets. The heat did not work and the only blanket was very thin, so we froze all night.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
At Knights Inn Sterling Heights we consider our guests like family! We know that you have many other options when choosing where to stay, the fact that you chose us is a great honor.Thank you for your feedback, this gives us an opportunity to address areas of improvement.Sincerely,

2/10 - 너무 별로예요

M

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
At Knights Inn Sterling Heights we consider our guests like family! We know that you have many other options when choosing where to stay, the fact that you chose us is a great honor.Thank you for your feedback, this gives us an opportunity to address areas of improvement.Sincerely,

4/10 - 별로예요

leonard

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The door step was a trip hazard. The show certain looked like mold or dirt! No TV listing in the room. The free internet goes out at 4 P.M
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at Knights Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your recent stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 - 좋아요

Justin

별로예요: 숙박 시설 상태 및 시설
I didnt like it was a lot of bugs
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at Knights Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your recent stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 - 너무 별로예요

Domenic

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 27일
Thank you for taking the time to tell us about your recent stay with us. I want to apologues for not exceeding your expectation, we hope if you will give us another chance to make it right.Thank you!

2/10 - 너무 별로예요

Devon

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
We really appreciate your time for providing us ratings regarding your recent stay at the Knights Inn of Stelling Heights, MI. I am sorry to hear it was less than perfect . I have shared your comments with our staff and assure you that we will make all efforts to not repeat these mistakes again beehouse we are looking into providing perfect experience for your next visit. Again, thank you and we apologize for any inconvenience this may have caused you!Sincerely,

6/10 - 괜찮아요

Curtis

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Thank you for choosing to stay at the Knights Inn of Sterling Heights and providing feedback about your recent stay. On behalf of myself and our entire team members, we apologize for the inconvenience that we had caused you. I will share your feedback with our team members so that we may avoid this type of situations in the near future. Thanks again and we hope you will give us another opportunity to serve you next time you are in the area.

8/10 - 좋아요

Asia

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches everywhere:(
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dear Valued Customer,Thank you for your feedback regarding your stay at Knights Inn. We are happy to know that you enjoyed your stay at our property. We are continuously striving to improve our services. Your feedback will really encourage us to continue our mission of providing clean, safe and enjoyable stay with reasonable cost.

8/10 - 좋아요

Asia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches:(
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dear Valued Customer,Thank you for your feedback regarding your stay at Knights Inn. We are happy to know that you enjoyed your stay at our property. We are continuously striving to improve our services. Your feedback will really encourage us to continue our mission of providing clean, safe and enjoyable stay with reasonable cost.

10/10 - 훌륭해요

Asia

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dear Valued Customer,Thank you for your feedback regarding your stay at Knights Inn. We are happy to know that you enjoyed your stay at our property. We are continuously striving to improve our services. Your feedback will really encourage us to continue our mission of providing clean, safe and enjoyable stay with reasonable cost.

2/10 - 너무 별로예요

Robert

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hyperdermic syringe in the bed
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 11일
Dear Valued Guest,Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.We have investigated your claim but could not verify it. Please call us so we can get more detail about your complaint.Thanks

2/10 - 너무 별로예요

trevor

2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 6일
Dear valued guest,Thank you for taking the time to complete our online survey regarding your recent stay at the Knights Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Did not stay. Left shortly after checking in.
I left. The motel was very dirty and in poor condition. There were 3 holes in the walls when I arrived. Walls were very dirty, black mold around the sink, holes in the floor between the boards. Just very run down old, dirty motel.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 6일
Dear Susan,Providing clean, comfortable, and well-maintained accommodations is paramount, so to hear about your experience is upsetting. There is no excuse for our shortfalls, and we assure you that the respective teams will be informed of your concerns so action can be taken. This is not the lasting impression we wish to leave you with, so please allow us to make this up to you in the future.

2/10 - 너무 별로예요

Dinia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 6일
Dear valued guest,Thank you for taking the time to complete our online survey regarding your recent stay at the Knights Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Freddy AsmarGeneral Manager

2/10 - 너무 별로예요

Sabrina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 24일
Thank you for taking the time to tell us about your stay with us. On behalf of our entire team, I would like to apologize for not meeting expectations. Thank you!

2/10 - 너무 별로예요

FRANK

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 9일
Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.Thanks,

2/10 - 너무 별로예요

Peter

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have had an extremely unsatisfactory experience at this particular hotel. The condition of the sheets was notably poor, exhibiting visible dirt and stains. Furthermore, the surrounding area proved to be unsafe, as it was plagued by constant noise originating from neighboring occupants. The room emitted an overwhelmingly unpleasant odor, and a pervasive presence of mold was observed throughout. In addition, the bed sheets contained noticeable blood stains and were in a generally unclean state. The restroom similarly failed to meet acceptable standards of cleanliness and emitted a highly unpleasant odor. Given these circumstances, I became concerned about the potential health risks associated with my stay. Consequently, I was compelled to seek alternative accommodations at a more suitable hotel. I have photos as a proof of this situation. I kindly request a full refund for my stay at the aforementioned establishment.
2023년 7월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 2일
Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.Thanks,

2/10 - 너무 별로예요

Bill

2023년 7월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 17일
Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.Thanks,

4/10 - 별로예요

James

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was falling apart ~ Walls, floors, water, tub, electric, etc. Furniture was less than trash and what little electric items (TV, Light) did not work.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 15일
Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.Thanks

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No complaints, I just needed a place to rest up after a family graduation party before a 4 hour drive back home. It was perfect
2023년 6월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2023년 6월 26일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

2/10 - 너무 별로예요

mujeeb

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a very bad place to stay I will never come back to this location.
2023년 5월에 10박 숙박함
답변 제공: General Manager 님, 2023년 6월 1일
Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.

2/10 - 너무 별로예요

Justin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 1일
Thank you for your feedback regarding your stay at Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient
2023년 5월에 2박 숙박함
답변 제공: Freddy Asmar 님, 2023년 5월 25일
Thank you for taking the time to rate our property, we really appreciate the 5 out of 5 rating you gave our property. We hope to see you soon again.Thank you!

8/10 - 좋아요

Gregory

Ok
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 16일
Thank you for taking the time to rate our property in 4 out of 5 stars, we really appreciate your support. We hope to see you again!

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Public Safety Hazard
Holes in walls, blood stains on walls, rust on shower and toilet, homeless people camped out in parking lot, drug use in parking lot, passers-by looking in windows .... saw 3 cops cars pass through parking lot in 20 mins ....... left after 30 to pay for a hotel room else where ..... was unsanitary and unsafe
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 13일
Thank you for your feedback regarding your stay at the Knights Inn. We apologize for not meeting your expectation at this time. We are continuously striving to improve our property. Hope you will give another opportunity to serve you better next time.Thanks

4/10 - 별로예요

Wes

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was rundown. Wallpaper was peeling. There was a large gap when the door closed. I had to put a towel in it to keep out cold air and anything else. It smelled mildewy.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 3일
Thank you for taking the time to tell us about your stay at our property. It is very disappointing to know that you didn't get the experience that we thrive to provide to our guests. I had shared your comment with my staff as a whole, and to pinpoint all the downsides to fix them so our guests will get to enjoy their stay.

10/10 - 훌륭해요

Ahmed

2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 13일
Thank you for taking the time to provide us with your feedback. I'm glad you enjoyed yourself overall looking at 5 out of 5 reviews. Your positive readings will encourage our staff into thriving into providing a spectacular experience for all of our guests.Sincerely

6/10 - 괜찮아요

Dana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Saf
It was not what the pictures show. It didn't have a free breakfast. People running it speaks very badly English. Had to keep asking what he said. The heater in the he room was set on high no matter where you put the knob too. Had to shut off to stop the heat. One bed looked like it was broke. All I know is I would not go back there or recommend it.
2023년 3월에 2박 숙박함
답변 제공: Freddy Asmar 님, 2023년 4월 3일
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. We are very sorry to hear about your experience at our hotel. We strive to provide the highest quality of service and accommodations to our guests and we apologize if we have failed to meet your expectations. We have taken note of the issues you outlined in your review and we will be sure to investigate them further in order to address any necessary improvements.We hope for an opportunity to properly host you in the future.Sincerely,

4/10 - 별로예요

Xaivtou

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Freddy Asmar 님, 2023년 3월 31일
Thank you very much for the feedback about your recent stay with us. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to all of our departments as a whole. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. I do want to thank you for staying with us and providing the feedback you did, no matter how hard it is to read.Sincerely

6/10 - 괜찮아요

Connie

단체 여행
별로예요: 청결 상태
Clean more
There was a used drug needle in the room and literal poop on the walls, floor, shower curtain, it just was not clean
2023년 3월에 2박 숙박함
답변 제공: Freddy Asmar 님, 2023년 3월 25일
Thank you very much for the feedback about your recent stay with us. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to all of our departments as a whole. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. I do want to thank you for staying with us and providing the feedback you did, no matter how hard it is to read.Sincerely

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disgusting place. This needs to be removed from the app.
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 20일
Thank you very much for the feedback about your recent stay with us. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our maintenance department as a whole. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. I do want to thank you for staying with us and providing the feedback you did, no matter how hard it is to read.Sincerely

2/10 - 너무 별로예요

Heather

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs
2023년 3월에 4박 숙박함
답변 제공: Freddy Asmar 님, 2023년 3월 18일
Hi there, we can't thank you enough for the time you have taken to share your opinion about this property.It's very disappointing for us to read how poor your experience at this location has been, and honestly, we can not imagine how much frustration it gave you, your satisfaction means everything to us, and your will feedback will be beneficial in order to keep improving our services every day.Your satisfaction means everything to us and I truly hope we can provide a better impression next time you travel with us.Regards.

10/10 - 훌륭해요

FRANK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2023년 3월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2023년 3월 7일
We are glad you enjoyed your stay and found our hotel to be great value for money. We strive to provide a comfortable and relaxing stay for all of our guests, and we are happy to hear that you were able to get a good night's sleep.

2/10 - 너무 별로예요

Pamela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy!
2023년 3월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2023년 3월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Martell

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad kids could not sleep
2023년 3월에 2박 숙박함
답변 제공: Freddy Asmar 님, 2023년 3월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Zarvae

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nika
I the man was rude, told me I didn’t have reservations, I had to show him. That I booked the room. I had booked two rooms he only gave me one. I left. I will never be back again.
2023년 3월에 1박 숙박함
답변 제공: Freddy Asmar 님, 2023년 3월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.